Ask the Staff - 15 Dec 2014 - CLOSED

[Jak Bauer]

Hi there,

OK, that's it, all the time we have this week. We tried having just one lock out this time that ran a bit longer, hope this worked out better for people!

[Narumi Misuhara]

Alphabetic

Features

Can we come up with some more Post Style options in the future?

Yes actually, sounds like a good contest!

[Narumi Misuhara]

Sheepity

Features:

Last week my friend asked about being able to choose between having a male or female base on the page you use to dress up your avatar (like, being able to choose between a human or animal base). Just wondering where that suggestion stands. How likely would it be to have this feature implemented in the future?

Might still be a little bit, in investigating we ran into some issues due to a lot of specially coded cases for the shops. So while some listed everything correctly, others ...not so much.

[Narumi Misuhara]

Nenanah

Games

The Dumpster Dive game's dive button is not centered like it's suppose to be.
Instead it's at the top of the dumpster, it looks weird now...
Can it be fixed?

Question is originally by ( Nenanah ) I am using Nenanah's Ask the Staff Question Posting Service.

Yup. we'll get it addressed.

[Zero Omega]

Freaque of Nature

Misc.

i just tried to buy $20 gaia cash via itunes and it took my money but did not give me any GC and did not show in my purchase history. But when I look at my itunes account the money is gone. what can be done to fix this?

Sorry about the problem. Go ahead and file a billing ticket at our Help Center. Include a screenshot of the iTunes transaction and we'll be able to assist you!

[Narumi Misuhara]

Orgasmic Cheese Puffs

Shops

I have a trade with another user that was opened at about the time the inventory arranger was released, and now whenever either of us tries to either complete or cancel the trade, we get the message "Database Error
There was an error cancelling the trade.
serial_not_in_owner_location".
Normally I would think it was a problem with one of our accounts, but both of us are also able to do trades with other people, we just have that one trade sitting there blocking trades between us.

I also noticed that we are NOT the only ones having this problem.

Is this something that is being addressed?

Yes, the team has been investigating these reports.

[Narumi Misuhara]

Dias Falc

Jak Bauer

Shicala

Features

seeing a lot of "serial_not_in_owner_location" will you be fixing this fast?

HI there,

Where are you seeing this error? What are you doing when you get it?

This is a result of the "cloned" items created in the inventory arranger. When some one clones an item, they click the "Sell in Marketplace" link. It creates a false sale. You can't buy the item, but it shows up in the MP. Also, the person who is doing the selling can't remove the sale.

Hmmm, that would be quite the problem. I'll make sure the team is aware.