Ask The Admin (12/17/2012)

[Brush that Tongue]

Zero Omega

Kasteon

Zero Omega

Kasteon

Hello. This is my first time in the ATA. I've got a very worrying issue that I want your staff to address.

Story

In September, I got banned for 14 days for making an Avatar that fit the theme of a P e d o phile. This such account was (II Verda II).
After my ban, I made a thread in the CB asking for Avatar advice on that certain Avatar.

In early November, I tried to assess my accounts but I couldn't because they have been both banned.
Since I haven't checked my email in over 4 months, all of my emails have been deleted.
The email regarding my ban was also deleted.
I filled a ticket, asking that the Gaia-staff resend the email back, so I can see why my accounts were banned.
It turned out that I got banned for making that thread that I mentioned about earlier.

_____

Questions

I also consulted with two other staff members before I talked to Ray, they didn't even bother to reply after I asked them some simple Questions...
I asked the staff (Ray) question 1 and 4, who helped me with re-sending the email. He has yet to reply.

Q1) Why were TWO accounts banned, not one? Remember only ONE account was involved in the crime..

Q2) Why didn't I get another warning before I was perma-banned?

Q3) Why was I banned for 14 days in the first place? Remember, Gaia did make does items, I don't recall anyone mentioning about how you can use items in a specific way to get banned. Am I wrong? Or does Gaia need to change it's rules?

Q4) Why didn't I get a second warning before I got banned? Was having the word 'p e d o phile' in a the title of a thread really that offensive to be perma-banned for?
It's WAY to harsh if you ask me.

Q5) Is there anyway for Gaia to get all the items from my two accounts onto this one?


_____

I'm sorry if this is to long, but I have to include ALL this information.

I would really like you guys to answer my Questions above.
If you need any additional information, please ask.

I feel as though I was mistreated by your staff, being ignored by three staff members in a row isn't what I call good customer service.

Your rules are also very harsh, I think you people need to change your banning system so that it's more user-friendly, because, at the end of the day, even though the small-term problem is eliminate/dealt with, the user will come back with an even more aggressive attitude towards Gaia and it's staff

Please give me my accounts back?
I would feel deeply unhappy if I didn't even get a reply for this.
._.

I'll answer your questions in a general sense as I'm not completely familiar with your case.

1/2. Some offenses are so egregious that we do not send out a warning to the member before banning. Such offenses include, but are not limited to, hacking and posting password phishing links.

3. While we do allow creative freedom when creating an avatar, creating one that is sexually explicit or makes light of issues like child abuse and exploitation are not allowed.

4. Similar answer to 1/2.

5. If an account has been banned and we find the ban to be justified then the items cannot be moved onto another account. The items are considered forfeit as you violated the rules.

As for this ticket, send me the ticket ID and I can look into the status of your ticket.

Ok, thanks for answering the Questions.
But I would still like an apology for getting ignored.

My Ticket WAS dealt with, but the person re-sending the email to me didn't reply when I asked some of those Questions.
I can't access the account that filled the ticket.
It was banned this morning ._.

Could you reply to this?
Thanks.

You can reply to the e-mail that you got with every reply. Send me the name of the account you filed the ticket with and I can look it up.

-

[jonjon21428]

Hello everyone, it's too cold out mad

[Greasy Apple]

Admins

Are you getting rid of the old Towns for good? If so, why and what will you do to expand on Towns 2?

[Zero Omega]

Robotic_Dementia

Hello Admins.

I have a problem.

I have an account that was hacked over a year ago. I filed out a report and someone would get back to me, then nobody messaged me back.

Some started to two months ago after an ATA, but then stopped after one message. I just need a MOD of any to help me. Could some please help me? I love Gaia, and If I could get my previous account back I will be so happy.

I'll poke the person who had your hack report.

[turdbutt mcfarts]

What are your thoughts on removing the Outfit Seller feature in the marketplace? I don't think it's getting much use...

[Hellodies]

Merry Modmas Admins!!! Hope you guys are having an awesome month so far. (if only there were snow in the area)

I have just four little questions for you all.

1. Meebo seems to be having a bit of lags suddenly. I got word one time from a friend who was hoping to talk to me one day that I wasn't answering the meebo chats. I told her meebo hasn't showed me the name on display. I was wondering if there was some sort of thing going on.

2. Is there by any chance we could have a Red Version of Sandman? emotion_kirakira I just had a sudden image of it a couple of days ago and I thought it'd look awesome!

3. Any Christmas/Modmas Plans this year?

-Admiring Oblivione (Addy)

[hawktstar]

Can we have the north pole to zom/towns ,ect. I mean that style that we could visit??

[Scobre]

gataka

Scobre

4) Can we get female Heralds for HOC?

There's already one per faction. They're really rare cards however xP

Thank you for the info gataka. smile

[x1thegirl411]

will gaiaonline be more fun and epic in 2013? biggrin <3

[coldheartedangel]

Insineratehymn

Can I be a mod, too

http://www.gaiaonline.com/forum/site-questions-assistance/moderator-application-faq/t.46243481/ =)

[twiterpert]

codemonkey37179

twiterpert

This is for codemonkey if he's here tonight

Last year's Christmas update gave us trees and ornaments of every color. I planned on decking my halls for every occasion, but there are a few things that have prevented me from doing so. When you select a tab in the editor, you must click through each page arrow by arrow. When you select an item, say, one light for your tree, it automatically closes the window so you can actually see your home, but upon reopening the window, it brings you back to the first page, requiring you to click through all those other pages again to get the next lightbulb. It's way too labor intensive to actually enjoy decorating my home anymore. I won't kid and say I understand what goes into making small changes, but something needs to change. My suggestions:

~ A scroll bar instead of arrows at the bottom. The whole inventory appears to be loaded at once anyways, so this would help in quickly jumping from one area of items to the next
~ Item 'stacking'. I've a dozen lights of several colors and would happily buy more, but each bulb is an individual item. Scrolling through pages upon pages of lightbulbs is not fun. Why can we not have each color take up just one slot with an indicator at the bottom saying how many are left for use?
~ Inventory arrangement. I have spent some time organizing my inventory, and was disappointed that my housing inventory did not carry over. This would at least allow me to prioritize item display.

I know it's been said before that you don't have time to do many of the things you'd like to do, but in my opinion, housing will hold back T2's potential if it remains as is.

Housing will be getting a boost for towns 2. I've already made a faster loading house, but I take your point that the editor may need a revisit.

Faster loads are always an improvement. The editor is a huge leap from where it was before the update, but with the two awesome holiday updates, I just can't place all the items I want to before getting frustrated. Cheers to all your work!

[Caeli]

Merry Christmas and Happy Holidays to Everyone at Gaia

To Lanzer:
1. I would love a Waffles plushie, he is too cute. I am a big fan
Would you consider getting a plushie made for us Waffles lovers heart heart heart heart

To the Artists & Developers
2. Please increase the number of outfit slots? I am at 20 saved outfits and can't save anymore. It would be nice to have more slots

3. Please bring back the items removed from the Phin Phang I really miss the mermaids etc.?

and last but not least, please add a pose to the Astra-11-Lucky Clover, where the clovers are flowing down like the Sakura blossoms.

[Zero Omega]

Insineratehymn

Can I be a mod, too

You can file an application here:
http://www.gaiaonline.com/forum/site-questions-assistance/moderator-application-faq/t.46243481/

[NeemaKitsu]

first i will say Happy holidays to all

and for my question
is there going to be any new holidays items available?

[Doomy Bear]

𝕭𝖊𝖆𝖗 𝖘𝖆𝖞𝖘

is there any future updates coming to gaia fishing and the other original gaia games such as changing the difficulty of the games making them more profitable and not just to look at XP the gold grant from things such as pinball once upon a time was ok but not amazing not is like more of a ghost town ;p

ʕ・ ᴥ ・ʔ