Staff Notices

[Jak Bauer]

Ask the Staff

Hey everyone,

Due to some special projects being worked on we are going to have to delay ATS until tomorrow, Wednesday December 19th.

You can still get in any questions in our ATS pre-event thread!

[christinao93]

Payment Issues Resolved

Due to some broken code, payments were having issues at approximately 4PM to 7PM PST today. We have since resolved the issue.

If you are missing your Gaia Cash from your purchase during this time, please file a Billing ticket in our Help Center and our customer service team will help you as soon as they can!

[Lanzer]

A message from us at Gaia HQ

By now you should notice a pop up which leads you to a long message from me and the founding team at Gaia. I hope that many of you can lend a helping hand and give us another chance to keep building features for you. We will be hosting ATA tomorrow, Wednesday at 4pm if you have any questions.

[Lanzer]

Halo's Gift being fixed

Sorry the new item was incorrectly configured. The fix will be posted by 10:55pm, PST.

Please resave your avatar for the item to take effect

Sorry about the lack of support for paw pose. It’ll be added tomorrow

[Lanzer]

Halo's Gift now support paw base

The feature's compatibility now include paw based avatars. Thank you for your patience.

[Jak Bauer]

Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

[amy]

Community Picks Contest: Best of 2018!

Hellllooo Gaians! With this year slowly coming to a close, I'm sure you've been able to create a bunch of wonderful memories for yourself and with others! I'm here today to let you know that we have opened a community picks contest for you all, and we will be accepting entries until December 27th at 11:59 AM PST!

Check out the contest here! I can't wait to see all the bundles you all create!

[Lanzer]

Halloween 2018 recovery thread

For those who have missing achievements or item ids for the Halloween event, please visit the following thread and report your errors. We will have a recovery tool setup very soon!

https://www.gaiaonline.com/forum/gaia-community-discussion/halloween-2018-recovery-thread/t.105492042/

[Lanzer]

Halo's Gift status issue fixed

For those who had their Halo's Gift status missing after a while, please re-save your avatar and the problem should be fixed. sweatdrop

[Lanzer]

Avatar Customization reset error being fixed

We're currently working on the error where avatar customization resets your avatar back to default clothing after a couple of minutes of inactivity. Avatar customization might be unstable for the next from 5:30 to 5:40pm, PST but we should be able to fix the issue for good. Thank you for your patience. 3nodding

update: things should be stable now. whee

[Lanzer]

Paypal payment page fixed

The paypal payment page is back online. Sorry for the inconvenience! sweatdrop

[amy]

He Sees You Gothic Bundle Error

Hello Gaians! If you purchased the He Sees You Gothic Bundle and opened it before 12 PM PST, you might have noticed the error that the bundle wasn't fully populated! We're working to correct this error and you should have the correct items granted into your inventory. Thank you for your patience!

[Jak Bauer]

Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

[Lanzer]

Towns 2 Is Fixed

Looks like our Christmas event map broke Towns 2 for the last few days. Things should be working again. Please open the world map at first for there might still be some glitches with the Gambino Christmas map. We're working on that now. sweatdrop

[Lanzer]

Pop-Up error fixed

Sorry we had an embarrassing configuration error that caused the pop-up to stay on for the past few hours. The pop-up will go away properly now. sweatdrop