le iggy
(?)Community Member
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- Posted: Fri, 20 Apr 2012 21:34:51 +0000
Narumi Misuhara
le iggy
Anaella
Narumi Misuhara
Anaella
It seems to be a common theme on Gaia that we have to get really pissy about something before we get an actual serious answer to our questions. I mean, I'm glad Narumi came to clear things up but it shouldn't have to come to this every time. If he'd simply told us all of that to begin with instead of badly conveyed sarcastic remarks there never would have been any bitching. We're not psychic and we don't know what's going on behind the scenes so of course we're going to make assumptions based on what info we do get.
Actually I only wandered in here because I saw this at the top and I wanted to see what you guys were discussing.
There will always be bitching regardless of what is or isn't said. Had I simply not said nothing people would complain, I explain things, people will still complain. Communicating with Gaian's as a staff member has taught me sometimes you'll just have to suck it up because we can't win.
Well of course there will always be those who are completely unpleasable no matter what you say, but some of us do appreciate knowing what's actually going on so we can understand why things are the way they are.
This.
@Narumi: While our problems might not be as important to you as a "account issue or bug fix," does that make them any less deserving of a straightforward answer? As the saying goes, there's a time and a place. If you see Gaians who are genuinely upset, no matter how trivial the matter, that is definitely not the time or place to put your troll masks on. Thank you for coming in and having an honest talk with is, but like Anaella said, it shouldn't have to come to this every time.
Everyone is deserving of a straightforward answer thus why I'm explaining now that I have time to. If my replies to specific people seem "trolly" (though I hardly consider being sarcastic as being a troll) then it's very likely whatever I was replying to was very pointed and or accusatory which of course I'm not going to appreciate.
People being upset or angry when making a request or raising concerns is fine but you have to be able to present your case objectively with as little of that anger or adverse emotion as possible, otherwise all that comes through is the anger and then the reply just reads as an angry request which in general across any profession tends to elicit a deaf ear.
I completely agree. Though, I hardly think Kaurie's PMs to you were angry or accusatory. As for Suitor, it's general knowledge that he's brusque regardless of the situation. Thank you again, for replying.