Staff Notices

[Lanzer]

Towns 2, Rally and Virtual Hollywood down for maintenance

Looks like we need to make some changes to the configuration files before the servers can work. We might need a couple hours before the Towns servers can be online. Please check back with us at around 11am on Tuesday. Sorry for the wait! sweatdrop

[Lanzer]

Outfit selling fixed, mobile app working for now.

The outfit selling option had just been fixed. Meanwhile, the android mobile app should be working without https. Newer versions of both Apple and Android apps will be updated later this week.

[Zero Omega]

Ask the Staff

Hey Gaians,

We will unfortunately be cancelling this week's Ask the Staff as we're catching up from yesterday's holiday and our team is busy working on bugs and issues from the secure server upgrade. Our next Ask the Staff will be held Tuesday, January 23, 2018 at 4:00pm PST. If you can't make it, please post in our pre-event thread here!

Our sincerest apologies for the inconvenience and thank you for your understanding.

[Lanzer]

Towns 2, Rally, and Virtual Hollywood are now open

Sorry the configuration took a lot longer than we thought it would. sweatdrop

But the flash spaces are back! Thank you for your patience. 3nodding

[Lanzer]

Avatar Builder Fixed

Avatar builder is working again. 3nodding

[Lanzer]

Fishing working again

Fishing and other flash games should now be working. Have fun! whee

[Lanzer]

Post History fixed

Post history page, as well as all the TOS and info pages on the site footer should be working now. 3nodding

[Arli]

Pop Cast with it amy and Arli

Hi everyone! It's Wednesday, my dudes. You know what that means?

It's time to join it amy and I for today's Pop Cast! We're going to be discussing the recently released items, pizza, and anything else that we can think of! yum_pizza

The chatroom is open over at Pop Square Live. We would love for you to come hang out and join us. The stream will end around 3pm PST!

See you there!

[Lanzer]

Gaia Hardware Server Upgrade

After all the software upgrades, we can finally upgrade the web servers themselves to support the more secure version of HTTPS protocol.

Web browsers and mobile clients will be able to connect through a more secure protocol moving forward. It's transparent to everyone, with the exception that your session is now more secure.

The downside is that older browsers that don't support the latest secure protocol such as Internet Explorer 6 will not work with Gaia anymore. crying For those using IE6, please upgrade to IE7 or other browsers such as Chrome and Firefox.

[Lanzer]

If you have trouble loading Towns 2, try another server

We just noticed that Towns 2 or Rally will fail to load if the specific server is full. Please try another server when this is happening. We will work on a fix for this at a later date. sweatdrop

[Lanzer]

More server upgrade complete

Today we continue our server upgrades, this time the web server operating system and compilers are upgraded. It's both a security and a performance upgrade on our end.

There are a few problems that are quickly fixed, including:

- problem with the redirect page after posting in forum
- some profile pages now showing
- "Could not get offer item relationship" error when loading marketplace

Pardon the mess! We are working around the clock to stabilize the system as we speak. sweatdrop

[Lanzer]

Secondary Authentication Down For Bug Fixing

Looks like the new server doesn't work well with the old implementation of the Google Authenticator. We are fixing the feature right now. Meanwhile, secondary authentication is turned off so login is still possible. The fix should be coming tonight or tomorrow. 3nodding

[Lanzer]

Secondary Authentication Is Back

Secondary authentication is back, but due to having new encryption tools installed, all the old secondary authentication data had been wiped out, and all secondary authentication settings had been turned off for all accounts.

Please remove the current Gaiaonline authentication key from Google Authenticator, and start the secondary authentication process again. Sorry for the trouble, but we have much safer encryption moving forward. 3nodding

Click Here To Enable Secondary Authentication

[Lanzer]

Secondary authentication fixed again

Just noticed that a bug might have caused some users with secondary authentication to have trouble logging in, that bug is now fixed. Sorry for the confusion! sweatdrop

[Lanzer]

Towns 1 and aquarium report thread

I'd like to make sure that Towns 1 and aquarium are working for everyone since we had confirmed it working at the Gaia office.

If you are still having problems, please visit the thread below:

Click here for the bug report thread