Staff Notices

[Lanzer]

Secure Server Testing Has Begun!

We are currently preparing for a really large server upgrade. If you are experiencing any problems that was introduced today, please let us know through the bug report thread. Thank you!

Bug Report Thread

[Lanzer]

Avatar and Outfit saving is fixed

There are quite a few bugs happening with the new server code. We've just fixed avatar saving, and will move on to other bugs. sweatdrop

Sorry for the trouble! We're working as fast as possible! 3nodding

[Lanzer]

Paypal payment is Fixed

Paypal payments was also broken from the update. We are working on granting the missing GCash for those who purchased GCash between 4:20pm and 6:00pm, PST. Sorry for the trouble! sweatdrop

[Lanzer]

Missing GCash payment granted

For those who had trouble with GCash payment earlier today, your GCash and bonus items should be granted now. Thank you for your patience!

[Lanzer]

Towns and zOMG bug fixes:

fixed missing avatars in towns, zOMG and flash spaces
fixed wishlist item detail page error
fixed broken images in signatures

More fixes to come. Thank you for your patience!

[Lanzer]

Booty Grab Fixed, but Aquarium Signatures Blocked

Booty Grab should be once again working. However, Aquarium tanks doesn't run on HTTPS so they are not showing up in signatures. Please wait while we figure out a solution to this problem. sweatdrop

[Lanzer]

Lucky Catch & Golden Catch fixed

Both Lucky Catch and Golden Catch had been fixed. It was fixed a few hours ago but sleep got me before I could post this staff alert. sweatdrop

[Lanzer]

Outfit purchasing and Registration fixed

The outfit marketplace is working once more, and registration is also back online. 3nodding

[Lanzer]

Marketplace Auctions still broken

Marketplace auctions that took place between Thur 4pm till Fri 11am PST were stuck in a long wait line, so many of you might not have received your purchased items yet. We're working hard on completing those requests and the transactions should be completed later today. Thank you for your patience. sweatdrop

[Lanzer]

Lanzer broke the site again

Sorry I messed up some configuration and some of the site images are now missing. As a result, the site header is missing and the header is a barren wasteland. gonk

The fix had been applied but might take an hour for our caching services to catch up. Sorry for about that! sweatdrop

[Lanzer]

A note about recent hacking incidents

We had received reports of hackers phishing for other Gaians's IP addresses. We're working around the clock to block or remove any of these attempts.

Currently all user submitted images go through our proxy services, and next week we will be upgrading the Towns 2, Rally, and Virtual Hollywood servers.

Unfortunately, Towns 1 is too old for us to perform the upgrade, so we might have to shut down the old Towns 1 moving forward. The code for Towns 1 is 12 years old and our tools can't even compile them anymore. crying

Our longer term goal is to move Towns to HTML5, which will enable it to work in mobile platforms also. But until then, we'll do everything in our power to ensure that Gaia is safe.

[Lanzer]

Marketplace, achievements and daily reward for Jan 12 delayed

Hello everyone,

The recent server upgrades also affected our scheduler which handles events such as marketplace listing expiration, achievement granting, daily reward granting, as well as notifications and search engine update.

We are working to bring those tasks back online, and everything on Jan 11 is up to date, while tasks scheduled for Jan 12 from 1am to 11am are still being processed.

We will be working to restore functionality for the mobile app later today. Stay tuned! 3nodding

[Lanzer]

Flash Spaces on restricted access

Until we fix the security issue with the flash spaces next week, flash spaces will be limited to users who registered on Gaia before December, 2017. Codemonkey is working around the clock to bring you the security fix! whee Thank you for your patience.

[Lanzer]

Mobile App not working until next week

We've made the changes necessary for the mobile apps to work, unfortunately the mobile app require a server upgrade on the web server which isn't scheduled until Tuesday, Jan 14th.

All the work we had done so far is to change all the Gaia programs to run on secure mode, then the next step is to upgrade the servers to newer versions so they can support today's stronger secure protocols, which the mobile app requires.

I happen to have caught a nasty cold yesterday, so I will take this opportunity to rest up some more. We will continue fixing other bugs until then!

[Lanzer]

Towns 2, Rally, and Virtual Hollywood upgraded and safe to use

Thanks to CodeMonkey for staying up during the weekend and upgrading the backend servers for Towns 2, Rally, and Virtual Hollywood, the servers have rid of existing exploits and are safe to use once more. 3nodding

Towns 1 is still using the old Sushi server, unfortunately. We will need to eventually take it offline. I will be listening to your feedback as we figure out the next steps.