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when it feels like it's a david and goliath situation...
I had to post this, to give others hope. This year, I have had 2 experiences with 2 national american corporations. In both instances, they had tried to bill me for services that were not warranted.
That's when I called my local Consumer Protection Agency, and each state has this office, to get more information.
Even if it feels like, or you think you can't win against a giant corporation, citizens: do not give up! In this political climate, with this President, federal agencies are assisting people if you take the time to state the facts to them.
This past year, I have won arguments with 2 rather Goliath companies. The first being a credit card company, Chase Card Services. This company is a conglomerate in finance. They sell mortgages, credit card services, among other things. And yes, they did receive bail-out money...from whom? Yeah, us taxpayers! scream
The second company who tried to rip me off is AT & T Mobility. mad
In both cases, I won a favorable opinion and was refunded money on top of that! biggrin
I also have to add, for both cases, I had called first to try and find a resolution. It is at that time where the customer service representative will use bully tactics and try to intimidate you and make you feel bad so that you won't pursue your case. Don't buy into it. You have every right to file. There are agencies out there that will assist people, you just have to go to the right agency to file your complaint with them. Secondly, put it in writing. Believe it or not, AT & T's customer service representative told me on the phone, you can't write a letter to cancel your service! This is a bully tactic, letter writing is a standard business procedure! talk2hand
So, I wanted to share this with people on the net!
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