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 Posted: Sun Dec 09, 2018 2:28 am
Welcome to Soquili's Hiring Event! Starts: Now Ends: 1/9/19 @ 11:59 PM EST (The second round for colorists will start after the ending time; however, the thread will be closed to any new applicants for all positions after the ending time.) We're looking to hire some talented staff to keep this shop alive and active. We need people to paint some pets, manage our teepees and stats, and maintain our Owner's List. Think you've got the drive to work regularly, and a desire to help out Soquili? Then this is the place for you! Rules Please remember, this is a customer service position. A friendly personality, and being an ambassador to the shop, are traits we're looking for. Check your drama at the door and remember to be civil, regardless how you feel about people. We get that some people just don't click, or get along, and maybe you don't like fellow staff members. All that said, we are all volunteering our time here and you will be expected to deal with people you don't like civilly. We're a team, so please, keep the drama private.
We understand sometimes people don't get along, and mistakes have been made in the past. We will not hold past mistakes against you, but do understand, if you have a drama-filled background, or we get many complaints from previous employers, this might dampen your chances of being hired.
You may apply and be hired for multiple positions.
Prior B/C experience is not required, so long as you are willing to learn.
Discord is preferred but not required.
We at Soquili do not need to explain why we choose the hires we do, or justify why we did not hire someone, and we may choose not to hire anyone at all. We do not have to give details on why one was not picked. Please note, that even if you are not hired now, this does not mean you shouldn't try again during future hire events.
In July we announced our intent to change SC culture, and the large backlog that led to the decision. We still have work as old as 2015 waiting to be picked up, and while work is taken on by colorist interest more than by length of time, the effects of the backlog will be felt until it can be caught up, and there is no ETA for when this will be done. If you choose to apply, please understand what you will be getting into.
If you have questions or concerns, please PM or DM them to Ryuukishin. Applications Only use your own work in all categories. We have zero tolerance for art thieves, including plagiarism. Besides, we want to see what you can do, not what someone else can.
Please be as accurate as you can. Letting us know you only have time twice a week will serve you better than telling us you can be online daily and coming on only once a week. What you put on your application is what we'll expect if we choose to hire you. (We understand unexpected emergencies and obligations may crop up; in such a case, we only ask you keep us informed.)
If you have old works from past hiring attempts, we'd prefer if you put them in as "Other Samples" and make new samples for this event. We want to see what you can do now, not what you did last time. You won't be DQ'd if you do post old samples, but it may not win you any points, either.
Post applications in this thread.
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Posted: Sun Dec 09, 2018 2:29 am
Colorists.... Requirements
Colorists are expected to color, and possibly edit, shop bases to provide pets to the shop.
Files are shared via Dropbox; colorists must have an account or be willing to create one if hired.
Colorists must be able to take constructive criticism. Until colorists are promoted to the senior level, they will have to go through Quality Control. In addition, if the colorist accepts customs, customers may ask for tweaks, changes, or revisions to work you are proud of. We will never be cruel, but criticism is going to happen; if you feel you cannot take the feedback, this shop will not be a good fit for you.
Editing is not required; however, if edits are done, the style should match our templates. This is not to say colorists cannot have their own individual touch, but please understand that colorists may be asked to change a style to be more cohesive with the artwork we have.
Colorists will need Photoshop or some sort of editing program to color for Soquili. If your program is unable to handle folders and layers, you will not be able to work with the shop's files.
Any colorists who make it past the first round (the current round, where premade samples are posted) will enter the second round. The second is the final round, and it must be completed to be considered for hiring.
Any colorists hired will start off with the Rookie position. Rookies may not color customs and breedings unless specifically authorized; they are restricted to coloring freebies, and it is suggested they take on Wishing Star slots or an equivalent to be considered for promotion. Rookies are capped at having 4 owed work taken on at a time.
Responsibilities
The colorist position has been merged into one requirement, varied only by rank (apprentice to elder) and not by type or edit level. All colorists are subject to the responsibilities below or are at risk of losing their position:
Quota must be fulfilled biannually. The quota for newly hired staff is 3 freebies; if you are promoted past Rookie, quota becomes:
Primary: 3 Custom Slots or 2 Breeding Slots
Secondary: 4 Freebies or SC (3 Custom or 2 Breeding) if the prior quota was primary. (Primary quota may be done back-to-back, but secondary quota must be preceded by primary quota.) Quota may be fulfilled with either soquili or familiars.
Pay
The primary pay is done in staff credits, which can be used to purchase customs, breedings, semi-customs, accessories for premade pets, paid perks, and more. Please be aware we have an SC backlog, mentioned in the first post.
Completion of a quota cycle entitles the colorist to a break month where slots opened (if any) may be purely CC, even outside of the MCCL. In addition, they are entitled to a paid perk, free of charge. (Please note that this paid perk comes with its own rules.)
A cut is taken from event pay to share with tech staff; however, the majority goes to eligible colorist staff.
All other pay is the colorist's.
Application
Please color at least three samples, of the edit level you are applying for.
During the initial application, users may choose to apply using official shop lines or quest lines. If applicants make it to the second round, they will be required to use official lines.
Samples on official lines will be given away after hiring; please do not submit as samples anything you intend to keep.
Official lines are provided for the use of this hiring thread only. They may not be used as references in customs, they may not be used in other shops, and they may not be used for personal use. To summarize, they are intended to be used for Soquili's colorist hiring threads only. Once the hiring event is over, please refrain from using the templates.
Samples on quest lines are not so restricted; they may be used as references in customs and they may be used as samples in other shop applications.
This is run in conjunction with the CYO event, so that plushies may be used in the "Other Samples" category if you wish.
Templates
Official Lines
Mare
Stallion
Quest Lines
Soquili
Owl
Form
[size=18][color=deeppink][b]COLORIST APPLICATION[/b][/color][/size]
[b]Username:[/b]
[b]Timezone:[/b]
[b]Availability:[/b] (Describe how active you are. If we send you a message, how long should we wait until we can expect to hear back?)
[b]Do you have Discord?[/b] Yes/No (You do not need to send us your Discord ID unless you are hired.)
[b]Prior B/C Experience:[/b]
[b]Other Experience:[/b]
[b]Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit:[/b]
[b]Edit Cap:[/b] Unedited, Minor, Moderate, Heavy, Extreme (Edit cap determines the level you may offer in public non-premade slots. We understand that you will need practice if you decide to raise your cap in the future; as such, you may go up one edit level for premade work, and you are restricted by no cap for SC work. Visit our custom thread's edit guidelines to see what edits fall under what category. [url=https://www.gaiaonline.com/guilds/viewtopic.php?page=1&t=10296819#224329309)]https://www.gaiaonline.com/guilds/viewtopic.php?page=1&t=10296819#224329309)[/url]
[b]Samples:[/b]
(Provide at least three samples using our provided templates, for the edit cap you're trying for.)
[b]If a customer suggests how a pet should look when 1. it's not their custom, and 2. feedback was not requested, how would you handle it?[/b] (Please provide a specific example of the message you would send the customer as well.)
[b]If a customer is asking for numerous changes in a custom and you feel yourself becoming frustrated, how would you handle it?[/b] (Please provide a specific example of the message you would send the customer as well.)
[b]If a customer is missed from a list (e.g. custom or breeding slots), what is shop policy on it? And how would you choose to handle it?[/b] (Please provide a specific example of the message you would send the customer as well.)
[b]Other Samples:[/b]
(Personal works, past pets, etc. Optional.)
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Posted: Sun Dec 09, 2018 2:29 am
Teepee/Stat Manager.... Requirements
Based on feedback from the previous teepee and stat managers, we felt it appropriate to combine the jobs into one position due to the inter-connectivity between the roles, as well as to put it on a similar activity level as our other tech positions.
The teepee and stat manager position requires a lot of data editing and word counting. If you've fond feelings for copy and paste, like giving soquili and their familiars a good home, want to reward RPers with some stats, and have some good customer experience skills, then this is the place for you!
You will be responsible for setting up new teepees for new players, as well as updating teepee information as individuals obtain new ponies, or wish to update their teepee's look. This is a position that requires an active and dedicated individual; someone who works well with others, but also works consistently. Teepees should not get backed up or delayed for long, given that stats are reliant on teepees getting updated and created.
You will be responsible for wordcounting RPs and making sure they're hitting the allotted requirements. It will mean that you're actually logging stats in individual teepees from month to month. In addition, you will be running Bonus Stats and making sure they are properly logged month to month.
You should be timely, communicative, and customer friendly, and be able to update teepees and stats frequently.
General Responsibilities
As a rule of thumb, work should be done within a month.
Teepee Responsibilities
Maintain the How to Get a Teepee: Stat & Teepee Updates Thread.
Maintain the Teepee Listing.
Assist users in creating and maintaining their teepees with the Teepee Mule.
PM users with a link to newly created teepees. (At the teepee/stat manager's discretion, this may be changed so users are quoted in their post with the teepee link instead.)
Check all stat rolls when a new soquili is added to a teepee. This should be done before the soquili is added.
Check all stats when soquili are moved to a different teepee or when an existing teepee is having its entire first post updated. This should be done before changes are made.
Check for broken image links when adding soquili and inform users if links are broken.
Manage teepee-related questions.
Archive old teepee threads when customers request a new one.
Stat Responsibilities
Create and maintain stat logs on a monthly basis.
Create and maintain stat bonus questions on a monthly basis.
Maintain the Backstat List.
Congratulate soquili who have maxed out on a monthly basis.
Check all word counts before adding stats. Some users RP multiple characters in one post.
Check the timestamps of all posts to ensure they took place during the relevant month.
Work with RP staff to suggest/host stat rewards in games and RP-related contests.
Pay
Tech positions are paid a salary of 1,250 credits a month. Please be aware we have an SC backlog, mentioned in the first post.
Fulfilling 6 months of activity back-to-back entitles the tech staff to a break month where they are not obligated to work, and another staff may fill in.
A cut is taken from event pay to share with eligible tech staff; however, the majority goes to colorist staff.
Form
[size=18][color=deepskyblue][b]TEEPEE/STAT MANAGER APPLICATION[/b][/color][/size]
[b]Username:[/b]
[b]Timezone:[/b]
[b]Availability:[/b] (Describe how active you are. If we send you a message, how long should we wait until we can expect to hear back?)
[b]Do you have Discord?[/b] Yes/No (You do not need to send us your Discord ID unless you are hired.)
[b]Prior B/C Experience:[/b]
[b]Other Experience:[/b]
[b]Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit:[/b]
[b]Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do?[/b]
[b]If a customer fills out one of the forms wrong, what would you do?[/b]
[b]If that same customer consistently fills out the form wrong, how would you handle the situation?[/b] (Please provide a specific example of the message you would send the customer as well.)
[b]If a customer start complaining about why their stats are a day late, and bugging you about updating their teepee, what would you do?[/b] (Please provide a specific example of the message you would send the customer as well.)
[b]If that same customer doesn't meet the requirements for stats, and is known to be a more aggressive and confrontational member, how would you approach them? What would you say? What would you do if they got particularly snarky?[/b] (Please provide a specific example of the message you would send the customer as well.)
[b]Other Samples:[/b]
(Any samples that indicates you are reliable with consistent work and that you approach sensitive topics professionally and amicably will serve. Optional.)
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Posted: Sun Dec 09, 2018 2:29 am
Owner's List Manager.... Requirements
The Owner's List manager position requires a lot of data entry and consistent keep-up with the arrivals mule. If you enjoy maintaining lists, following naming conventions, and pinning down a soquili's origins (such as breed or the event it was won in), then this is the place for you!
You will be responsible for maintaining the Owner's List. Due to the number of pets comings in, this is a position that requires an active and dedicated individual; someone who works well with others, but also works consistently. You should be timely, communicative, and be able to update the Owner's List frequently—not just once a month or on a whim.
Responsibilities
Maintain the Owner's List based on Arrivals.
Maintain a Familiar Owner's List (to be provided upon hiring) based on Arrivals.
Have both Owner's List caught up with all existing pets.
Create and maintain an Owner's List Error Thread, where users can request typos, missing pets, and other errors be corrected.
As a rule of thumb, work should be done within a month. (This excludes having the Owner's List caught up with pets that were certed prior to your hiring.)
Verify correct spelling of username, pet name, and parent names. For instance, copy and paste where possible. In cases where text is hidden or difficult to read, find the original cert request, look in teepees, or ask the owner.
Gauge soquili breeds based on appearance.
Know or be able to find a pet's origins (e.g. what event it originated from).
Following naming conventions (to be provided upon hiring).
Follow up with staff if there are pets that may be added to the Owner's List, but have not been dropped off with the Arrivals mule.
Manage Owner's List-related questions.
Pay
Tech positions are paid a salary of 1,250 credits a month. Please be aware we have an SC backlog, mentioned in the first post.
Fulfilling 6 months of activity back-to-back entitles the tech staff to a break month where they are not obligated to work, and another staff may fill in.
A cut is taken from event pay to share with eligible tech staff; however, the majority goes to colorist staff.
Form
[size=18][color=limegreen][b]OWNER'S LIST MANAGER APPLICATION[/b][/color][/size]
[b]Username:[/b]
[b]Timezone:[/b]
[b]Availability:[/b] (Describe how active you are. If we send you a message, how long should we wait until we can expect to hear back?)
[b]Do you have Discord?[/b] Yes/No (You do not need to send us your Discord ID unless you are hired.)
[b]Prior B/C Experience:[/b]
[b]Other Experience:[/b]
[b]Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit:[/b]
[b]Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do?[/b]
[b]If a customer wants to submit an error and fills out one of the forms wrong, what would you do?[/b]
[b]If that same customer consistently fills out the form wrong, how would you handle the situation?[/b] (Please provide a specific example of the message you would send the customer as well.)
[b]If a customer start complaining about why their pets are a day late, and bugging you about updating the Owner's List, what would you do?[/b] (Please provide a specific example of the message you would send the customer as well.)
[b]If a user links you to an error via PMs or DMs and you know the error reporting thread has posts, how would you handle the errors?[/b]
[b]Other Samples:[/b]
(Any samples that indicates you are reliable with consistent work and that you approach sensitive topics professionally and amicably will serve. Optional.)
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Posted: Sun Dec 09, 2018 2:29 am
ResultsQuote: Hello, everyone; the results are in! Please welcome the following additions to our staff: Colorists Kyaishi (Capped at unedited.)
Mythi Red Panda (Capped at heavy.)
Rueka (Capped at heavy.)
subducting (Capped at minor.)
elfstar89 (Capped at unedited.) Teepee/Stat ManagerOwner's List ManagerEven if you didn't make it in, we wanted to thank everyone for applying! Soquili takes a lot of love and work to run, and we really appreciate how much you're willing to give to support the shop! Thank you, thank you, and thank you again! And congratulations to our new hires! You may expect guild promotions and quote notifications soon!
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Posted: Sun Dec 09, 2018 4:05 am
TEEPEE/STAT MANAGER APPLICATIONUsername: Niyaru Delacroix Timezone: CST Availability: I am online at least once a day every day for several hours at most, one hour at least. I am a ‘seasonal’ photographer and my schedule revolves around schools (summer and winter off) because I take pictures of students. I have discord on my phone and am easy to reach while not around or on my laptop. However, sometimes my job is fast paced (a lot of students and only a short amount of time to take all the pictures) and I won’t have time to check my phone until after my job is over. Times can vary but typically a 5-6-hour work period at most and 3-4 hours at least. I am most often always home before 4 p.m. CST and constantly check my phone once I am done with work for the day. As soon as I am home and settle in, I get on my computer to check gaia & discord among other things. All in all, depending on the time of year and job of the day it could be several hours before I can respond or mere minutes. Do you have Discord? Yes Prior B/C Experience: I worked as colorist for Nature's Wonders. Currently I work for Among The Clouds as certist. Other Experience: I worked as a cashier for my college book store and cafe. I have also been a cashier at a car dealership and customer service representative at a call center for a newspaper. I've even worked as a photographer for a car dealership. As stated above, I work as a photographer that goes to schools within a certain mile radius and take pictures of students (elementary, middle and high school). Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I have grown up with Soquili being a rather big part of my life. The shop and friends I have made have been there for me through really hard parts of my life. I want to be a part of what I have grown so fond of and contribute what I can to the shop. I want to help with what has brought me so much joy over the years and help the people that have come to be a part of my life. I am somewhat of a perfectionist, love doing lists and believe I would have no trouble with this job. I will sit down and work until there is no more work to be done or I've run out of time. Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do?Communicate. Communication is always key to anything. I've made that a rule for myself because I used to be so terrible at it. If life starts to get hectic or I fall behind for some reason, I communicate to let the proper people know what is happening and of course do my best to catch back up. If a customer fills out one of the forms wrong, what would you do? Send them a message and ask the customer about the wrong information or if all the information is present; just filled in wrong, I'd probably correct it for them. I'd also send a message about it so the customer knows what to do next time. If that same customer consistently fills out the form wrong, how would you handle the situation? Message the customer. Greetings! I've come to notice that you keep filling out this form wrong. Is there something confusing about the form or are there any questions I could answer for you? I am here to help you. smile ~Niya If a customer start complaining about why their stats are a day late, and bugging you about updating their teepee, what would you do? Greetings! I apologize that your stats are a day late. There are a lot of teepees to update and I am doing the best that I can to get everything updated in a timely manner. Please know that stats will be added and teepee will be updated as soon as possible. I am truly sorry for the inconvenience and will do my best to make sure stats are added and teepees updated on time moving forward. Thank you for letting me know how you feel, Niya~ If that same customer doesn't meet the requirements for stats, and is known to be a more aggressive and confrontational member, how would you approach them? What would you say? What would you do if they got particularly snarky? Greetings! I'm sorry to inform you that you didn't quite meet the requirements for stats at this time. In case you were not aware, the requirements are either 250 words in 2 or more posts or 450 words in a single post. Your entry came out to be 400 words for the single post you made. In this case, stats will not be added to your pony for this reason. I am sorry for the inconvenience this might cause you but please continue your pony's story and have fun. Niya~ Other Samples: I can't think of anything to add here.
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Posted: Sun Dec 09, 2018 4:21 am
OWNER'S LIST MANAGER APPLICATIONUsername: Niyaru Delacroix Timezone: CST Availability: I am online at least once a day every day for several hours at most, one hour at least. I am a ‘seasonal’ photographer and my schedule revolves around schools (summer and winter off) because I take pictures of students. I have discord on my phone and am easy to reach while not around or on my laptop. However, sometimes my job is fast paced (a lot of students and only a short amount of time to take all the pictures) and I won’t have time to check my phone until after my job is over. Times can vary but typically a 5-6-hour work period at most and 3-4 hours at least. I am most often always home before 4 p.m. CST and constantly check my phone once I am done with work for the day. As soon as I am home and settle in, I get on my computer to check gaia & discord among other things. All in all, depending on the time of year and job of the day it could be several hours before I can respond or mere minutes. Do you have Discord? Yes Prior B/C Experience: I worked as colorist for Nature's Wonders. Currently I work for Among The Clouds as certist. Other Experience: I worked as a cashier for my college book store and cafe. I have also been a cashier at a car dealership and customer service representative at a call center for a newspaper. I've even worked as a photographer for a car dealership. As stated above, I work as a photographer that goes to schools within a certain mile radius and take pictures of students (elementary, middle and high school). Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I have grown up with Soquili being a rather big part of my life. The shop and friends I have made have been there for me through really hard parts of my life. I want to be a part of what I have grown so fond of and contribute what I can to the shop. I want to help with what has brought me so much joy over the years and help the people that have come to be a part of my life. I am somewhat of a perfectionist, love doing lists and believe I would have no trouble with this job. I enjoy going above and beyond what is expected / asked of me. I will sit down and work until there is no more work to be done or I've run out of time. Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? Communicate. Communication is always key to anything. I've made that a rule for myself because I used to be so terrible at it. If life starts to get hectic or I fall behind for some reason, I communicate to let the proper people know what is happening and of course do my best to catch back up. If a customer wants to submit an error and fills out one of the forms wrong, what would you do? Send the customer a message inquiring about the error and get the correct information for the form. I'd also let them know they filled it out wrong for future use. If that same customer consistently fills out the form wrong, how would you handle the situation? Message the customer. Greetings! I've come to notice that you keep filling out this form wrong. Is there something confusing about the form or are there any questions I could answer for you? I am here to help you. ~Niya If a customer start complaining about why their pets are a day late, and bugging you about updating the Owner's List, what would you do? Greetings! I apologize that your pet is a day late. There are a lot of ponies to get through and I am doing the best that I can to get everything updated in a timely manner. Please know that your pet will be dropped and the list updated in a timely manner. I will do my best moving forward to make sure that pets are dropped and the list updated on time. Thank you for letting me know how you feel, Niya~ If a user links you to an error via PMs or DMs and you know the error reporting thread has posts, how would you handle the errors? I would handle all the posts in the reporting thread as well as the error sent via PM/DM but let the person know how to report an issue moving forward. Other Samples:I can't think of anything to add here.
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Posted: Sun Dec 09, 2018 8:50 am
OWNER'S LIST MANAGER APPLICATIONUsername: Mahogany Sunset Timezone: PST (Seattle) Availability: I would generally be able to work, inputting data, etc., for an hour to an hour-and-a-half per day, but I am generally on my phone looking at Soq/able to respond to messages frequently throughout the day. I work full time (desk job now, yay!), am a part-time student, and am a writer; Soq is where I come to decompress. I like the idea of doing my part. I'm getting very good at structuring my time so I am able to get all of my work done and still have time for fun. ; ) Do you have Discord? Yep! Prior B/C Experience: I worked at Dream Dancers as an owner's list manager (there may have been more to it, but that is what I recall) about seven(?) years ago, formatting and setting it up. Unfortunately, this was also during a time of intense familial problems, so I vanished on them eventually. I don't remember who I worked for. =/ Edit: I also worked for Pridelands as a colorist, Children of Rekkadar as a manager (hosting events, making lists, certing, etc.), and was hired by Endless Mists as a certist (that shop never made it off the ground, I believe). Somebody jogged my memory! Other Experience: I have previously set up lists/databases/family trees specifically for Soq for my personal use, which I know have been used by others. With beginning my previous job, however, which was very physically- and emotionally-intensive, I ceased my efforts. The links to my lists/databases can be found in the "Other Samples" field. Edit: My professional experiences IRL include 2.5 years in retail, working every job from cashier to receiving to inventory to warehouse, as well as taking on the duties of an assistant manager; I have a lot of experience communicating with customers in a professional fashion. I now work as a legal assistant/filing clerk, so creating lists, hunting for information, and and staying organized are skills I've developed. My hunting for information includes extracting files from the 80's from storage, so when I mean hunting, I mean hunting. xD Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I've been part of the shop since March 2010, and it has been a perennial part of my life ever since. I love the friends I have made here and I love the characters I have created; I adore the characters I have seen be created in my time here. As RP has a long history of burning me out as a writer if I commit to too much of it, I think this position would be a good way for me to stay involved in the community. It is something I have already had a history of doing, at least on my own. I regularly use the arrivals, teepees, owners lists (previous included) and other resources to track down Soquili. Doing this for an hour a day would enable me to transition from my day at work to my evening at home, which I think would be beneficial to me, as well. Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? I think I'm pretty good at communicating with others. I have grown up during my time in the shop, and my social decision-making has improved a ton since the early days. xD I'm also a lot more empathetic now. If I were to start falling behind or have a busy stretch, I would let other staff members know; in the event that it is a long enough stretch to affect the community, I would also let them know. One of the most frustrating things I've discovered is the simple unknown nature of statuses. I like that the shop is endeavoring to be more transparent about how things are progressing now, and I would follow that example. If a customer wants to submit an error and fills out one of the forms wrong, what would you do? If the form is understandable, I would apply the change and quote them in their post to let them know that they did A/B/C incorrectly, and that X is how to properly fill it out for next time. If the form is not understandable, I would quote them and ask them to repost it with specific guidance for changing how they filled it out. If that same customer consistently fills out the form wrong, how would you handle the situation? If the above examples did not fix the problem, I would send the customer a private message (screenshotted for professionalism) as follows: "Hello! I've noticed that you seem to have some trouble filling out the forms to report an error in the Owner's List. Please see the examples below of forms filled out correctly, with notes which I hope will offer some guidance. If you have any questions about these, please let me know - I'm here to help! I'd like to ensure that I'm able to do my job effectively and efficiently, and that's what these forms are available for. Filling them out correctly ensures that our time - mine and yours - spent updating the Owner's List and filling out these forms is worthwhile. As I mentioned before, if you have any questions or need additional help, please let me know! Thank you! [Examples here.]" If issues continue after this and no reply is given, or malicious intent is shown, I would take the issue to higher-ups. If the customer seems to be making an effort and replies in good faith, I would do my best to work with them and help them figure it out. If a customer starts complaining about why their pets are a day late, and bugging you about updating the Owner's List, what would you do? In this situation, I would be a little more stern. Soquili is primarily a hobby for everyone involved, and this is especially true for staff, who spend hours of their time on creation and production of events and Soquili. I would send this customer the following message: "Hello! Thank you for your interest in ensuring that the Owner's List is up to date. However, as has always been the case, I am a staff member who does have a life outside the shop. Please know that I devote time behind the scenes to getting the list updated, which includes intensive hunting for Soquili and their attributes. Your Soquili will be added in a timely fashion. However, requests are handled in a specific manner, and some take more time than others. If your request has not been completed in [amount of time], you are welcome to post a request in the Error Reporting (linked) thread, where it will be handled through official channels. In the future, please use that thread to report issues, and be sure to follow the guidelines that are in that thread. Thank you!" If a user links you to an error via PMs or DMs and you know the error reporting thread has posts, how would you handle the errors? In this case, if they are new errors, I would ask the person to please post the form in the thread, so I can add it to my to-do list. My plan for the Error Reporting thread would be to gauge how much time each request would take as they come in. In the event that we have a large influx of new Soquili (such as from an event) and a time-consuming error report is posted, I would prioritize the new Soquili, then the error report. My reasoning for this is that the Owner's List is used by many people to research bloodlines and other things, and adding new Soquili would be (in my imagination, anyway) much easier when done closer to their arrivals than later, when one must hunt them down in post histories and cert threads, etc. In the case that I am messaged about an error report that already existed, I would let the customer know that it is on my radar and my to-do list, but that I am handling other situations first until I can set aside enough time in the next [amount of time - days, weeks, etc.] for this time-intensive request. In the event that the error report pointed out is not a time-intensive request and it is in the thread, I would let them know that requests are handled in a chronological order for organization's sake, and that I expect to get to it in [amount of time]. Other Samples:Aquatics Database - lists Soquili with notes on attributes, gender, lineage, etc. Family Ties - lists Soquili by lineage for the purposes of avoiding inbreeding (I believe I made this thread before the rules about cousins, etc.) because I was having a hard time finding partners for my higher-gen Soq.
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Posted: Sun Dec 09, 2018 9:15 am
TEEPEE/STAT MANAGER APPLICATION
Username: Artymus
Timezone: PST
Availability: I'm online throughout the day at least Tues.- Sat., and at least in the morning or evenings Sun. and Mon.
Do you have Discord? Yes, also on my phone to answer messages when I'm AFK.
Prior B/C Experience: Faekats (tech staff/unofficial colorist), Winiko (Certist, Xmas colorist help), Pockettu (unedited colorist), Code of Honor (unedited colorist), several other super small shops I can't remember the names of.
Other Experience: Grocery store deli clerk, SAHM
Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I've always been interested in the shop. I'm interested in the role because I enjoy updating things, and helping. I like being "behind the scenes", so-to-speak, and do the little things people take for granted. I seem to get a long with people in the shop, and I try and be as polite and amiable as possible. Motherhood has taught me a lot about patience and understanding, trying new solutions to old problems, and that it's okay to ask for help.
Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? I am! I try and always keep people updated if something serious is going on, and if I may be offline for a time so they can contact me if needed. When life starts to go sideways (as it had back around Halloween), I let people know what's going on, so if someone needs to contact me, there are a few people who can let me know. Given that I'm a SAHM (stay-at-home-mom), I have no excuse to fall behind, but if I feel that I need a break, I will definitely let someone know.
If a customer fills out one of the forms wrong, what would you do? Either edit their post and quote them with the proper procedure so they can fix it, or PM them and ask them to fix it.
If that same customer consistently fills out the form wrong, how would you handle the situation? I would to PM them privately, and ask if they have any concerns about the form, and see if they needed help understanding it.
If a customer start complaining about why their stats are a day late, and bugging you about updating their teepee, what would you do?
"Thank you for bringing your concerns to me!
Stats are delayed to give myself time to go over them, and make sure everything is correct before input. I apologize for any inconvenience, and rest assured, your information will be added within the next day or two.
Thank you!
-Artymus"
If that same customer doesn't meet the requirements for stats, and is known to be a more aggressive and confrontational member, how would you approach them? What would you say? What would you do if they got particularly snarky?
Hello!
This message is to inform you that you have not met shop requirements for stats. As a reminder, the shop's stat requirements ask for 1) 250 words in a minimum of two posts, or 2) 450 words in a solo post. Since your RP post was less than the requirement, your stats will not be added this time. I apologize for any inconvenience, and if you'd like to make sure for next time, feel free to PM me for assistance!
Thank you,
- Artymus
Other Samples: I really can't think of anything. I'm more than happy to address concerns, though.
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Posted: Sun Dec 09, 2018 1:28 pm
OWNER'S LIST MANAGER APPLICATIONUsername: xKOVAKtheWOLFx Timezone: PST Availability:I should be able to log in at least four-five days a week (usually work 11 hours a day) Do you have Discord? Yes Prior B/C Experience: Labyrinth (colorist), Llama Lands (certist), My Little Dinos (certist), Herds of Azreth (colorist) Other Experience: I have done data entry/roster maintaining for an off-site roleplay site that I was heavily active on. Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: Soquili is somewhere that I have always wanted to join the ranks of. Data entry and analysis is something that I want to practice before entering the real-world of business. Although my availability ranges from four-seven days a week, I will be willing to push through and enter as much data as I can into the database. I also cert for MLD, where I do some form of data by updating the owner's list. Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? I think that I communicate okay. If something happens to my personal life, I will definitely let other staffers know that I might be a bit slower than usual, but I will try to push in as much work as I can if I know of the situation prior (e.g. going to Tokyo for three weeks in March). If I start to fall behind, I will definitely first try to catch up! If I feel too overwhelmed, I will reach out to another staff member who has had experience with the owners' lists. If a customer wants to submit an error and fills out one of the forms wrong, what would you do? I would quote them in thread, to let them know of their error, and politely ask them to edit their form. If that same customer consistently fills out the form wrong, how would you handle the situation? I would privately message the customer to let them know. "Hi, [insert username]! I have noticed that there seems to be a miscommunication when filling out the forms to report an error with the Owner's List in Soquili. If you would like any help in filling out the forms appropriately, you can always reach out to me, and I will help you in the best way possible! Best, xKOVAKtheWOLFx" I would honestly try my best to help the customer as best as I can. If a customer start complaining about why their pets are a day late, and bugging you about updating the Owner's List, what would you do? I would inform the customer that I will get to updating the Owner's List when I can. Soquili is something that exists because we have the patience to wait and grow for beautiful things to happen. "Hi, [insert username]! Thank you for your concern with the Owner's List that Soquili has! I wanted to let you know that the Owner's List is updated in a timely fashion, and your Soquili will be added to the list with my next batch of additions. If you are concerned and have been waiting [days/weeks] for your update, you can always post in the [insert thread]! Best, xKOVAKtheWOLFx" If a user links you to an error via PMs or DMs and you know the error reporting thread has posts, how would you handle the errors? I would politely let the customer know that I do use the error reporting thread as my to-do list, so to double send me the message will only backtrack me even more, having to confirm that the message pm'ed and the form is the same. Requests will be done in a timely fashion. Other Samples:My Little Dinos owner's list
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Posted: Sun Dec 09, 2018 1:35 pm
TEEPEE/STAT MANAGER APPLICATIONUsername: Aria Starstone Timezone: PST Availability: Depends, semester to semester, but I'm usually available most evenings, and most weekends. Days will depend on class schedules. Do you have Discord? Yes Prior B/C Experience: Faekats ('Customer' owned lines colorist, Certist), Whimsicals, My Little Pony, Other shops I don't recall the name of Other Experience: Deli/Cafe Staff, Security Guard, Q/A Tester for E.A., Eligibility Technician for my county's Social Services Department Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I love this shop, I love the creativity and energy it inspires in people. I love being a part of the community, even when I'm quiet, because there are so many wonderful people. I would love to work here because I want to help foster all of that. I feel I would be appropriate because I know the shop, have been a part of it for nearly a decade, and am good with small details, as well as a deep love of RP. Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? Yes I am. If life starts to get hectic, I will contact management to discuss what can be done, whether it's stepping back for a time or asking for temporary assistance. If I'm falling behind, I can do the same, and also work to schedule specific times to begin catching up. If a customer fills out one of the forms wrong, what would you do? Depends on the situation. If I can figure out what's supposed to be going on, I'll do what's needed, and send the customer a gentle PM letting them know for the future. If I can't, I'll send a gentle PM asking for them to correct the form, and work with them to correct the issue. If that same customer consistently fills out the form wrong, how would you handle the situation? I would send them a PM, explaining that they made the mistake, for a few times, and I was concerned that they were having trouble with the form, then include an example of a properly completed form, so that they would see, with a note to let me know if they had any questions. Example: Quote: Hello, PersonX, I just wanted to reach out to you, because the form you filled out for Situation X is incorrect. I've noticed you had a problem with this form a few times, and wanted to work with you to see if we can find out what's up. I have provided an example here of how the form should look when it's done: Example Form Here If you have any questions or any concerns that I can help you with, please feel free to let me know! Aria I'd send them a polite PM apologizing, and get the Teepee updated as quickly as possible, though it would be in the order received. Quote: Hello, Xperson. I just wanted to get in touch with you to let you know that I'm sorry that I was running behind on updating the teepees. I'm working hard to get them up to date as quickly as I can. I should have yours updated in the next X (Hours/Day), and I will let you know once it's done! Thank you for letting us know about your concerns, and if you have any other issues, please let me know! Aria I would be polite when I explained the situation, and ask them to let me know if they had any questions. Should they get aggressive or demanding, I will politely refer them to the rules and ask them to let me know when they meet requirements. If they continue to be aggressive and confrontational, I will refer the matter to a superior, as at this point they are clearly unwilling to me. Example A Hello, Sonso, I just wanted to let you know that, unfortunately, you did not quite meet the requirements for the stats you were requesting. I know this can be frustrating, but you did X, and the requirement for the stat is Y. I am happy to make suggestions on how to meet the requirement next time, or answer any questions you might have! Aria Example B Hell, Sonso, I am sorry that you are frustrated by the situation. I understand it can be challenging, sometimes, to meet the requirements. However, the rules are clear that you need Y to meet them. If you want, I can refer you to the rule, listed here. Please feel free to let me know if you meet the requirement, and I'll see what we can do! Aria I'm not sure I have anything I can refer you to online, as the majority of my direct dealing with upset customers happened in the real world, but I did seven years of eligibility, dealing with the demanding and needy on a regular basis, and have a fair amount of experience in either working with them to resolve their issues or referring them either to the person who could, or a supervisor if I do not have the ability to handle it directly.
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Posted: Sun Dec 09, 2018 2:40 pm
OWNER'S LIST MANAGER APPLICATION
Username: Kaya Wolf Moon
Timezone: CST
Availability: My availability does fluctuate depending on the day. That said, I typically am able to log onto Gaia during the evenings/nights when I get home from work, as well as during the weekends. I don't like letting PMs/DMs sit so, more often than not and barring real life needs, I return them as soon as I get the notice. The same is true of any quotes I might receive. In terms of workload and its updates, my availability would likely be 2-3 times throughout the weekdays/weeknights and the weekend.
Do you have Discord? Yes
Prior B/C Experience: None
Other Experience: I have been made crew on 4 separate RP guilds. My position within 2 of those is Vice Captain, while 1 I was made Captain of in the end. I have experience dealing with a variety of personalities due to this, ranging from relaxed individuals to those more prone to arguments. These positions also required a higher level of organization- given the systems being used in the guilds, and each one having a different set up- which I believe to be a useful skill for this position.
Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I have been interested in the Owner's List ever since its inception. It is extremely useful for those whom might be in search of a particular cert or username. I myself have utilized it a multitude of times to track down a family line or determine theme or discover the name of a Soquili I could not quite remember but knew who colored it.
The organization and usefulness of the Owner's List intrigues me due to the challenge it presents. There are so many Soquili and familiars within the shop that it seems impossible to keep track of them all. That is what I enjoy- the hunt. The desire to track things down, to put them in an accessible place for all, and to ultimately help others while seeing the shop grow are all reasons for my interest in this position.
In real life, I am an librarian. My job requires me to be organized and multi-task on many levels. I believe the skills I utilize in my job, alongside those I have used in my time as crew in other guilds, makes me a rather good fit for the Owner's List manager. I am not only able to work with programs like Word and Excel (should their use be required) but I have a drive to see things through to fruition. Additionally, I am very much so a perfectionist. I constantly check, recheck, and triple check my work. The same would be true of the lists and any information attached to them. I am quick to rectify any mistakes once I take notice of them or, if I somehow overlook them, they are pointed out to me.
My personality is one to where I am capable of communicating with a vast array of personality types without becoming angry, hurt or offended. I am non-confrontational by nature, but will not let issues slide. Rather, I attempt to resolve the issues with the other person. If a resolution cannot be reached, or I determine I am unable to truly help then I quickly reach out to those who may be able to do so. I will always maintain an open communication policy with any and all, just as I do in real life.
When all is said and done, I think my skills and abilities to be an excellent asset to the realm of Soquili. I adore the challenge of tracking things down, find satisfaction in keeping lists up to date and accurate, and feel pleasure in knowing that I can help in some way. Not to mention my, admittedly, obsessive habit of stalking the arrivals mule can be put to use at long last.
Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? Yes, communication is key in both my real life and online life. Without proper communication, misunderstandings, misgivings, and errors are too prone to occur. Keeping an open line of communication is imperative to seeing every aspect of the shop thrive. Should life start getting hectic, should I start falling behind for any reason, I would reach out to the staff to appraise them of the situation and provide a time frame in which I am likely to get back on track. I would not hesitate to request help if I recognize things would fall to the wayside for any length of time. It is always better to ask for assistance than to continue stumbling from pride.
If a customer wants to submit an error and fills out one of the forms wrong, what would you do? I would PM/DM or quote the customer to let them know of their error. I would take the time to explain what the error was, how to correct it for future reference, and ask them to repost should the situation call for it. I realize that not every error requires a repost so it would be determined on a case by case basis; otherwise, I would assure them I would take care of their request and/or answer their question(s) within the PM/DM or quote itself.
If that same customer consistently fills out the form wrong, how would you handle the situation? I would PM/DM the customer to discuss the issue. I would not approach in a confrontational manner, but instead an inquisitive and understanding one. My goal would be to determine where the confusion or disconnect is whenever the customer uses the form then work with them to overcome it.
Hello Mark,
As I was going over the Owner's List Error Thread, I noticed your request to fix a spelling error. While I am able to fill the request, I recognize the form you used is incorrect. You used the "general request form" instead of the "spelling error form." It seems there is a bit of confusion when you use the forms. You get the general information correct yet have a tendency to post a form intended for a different issue. In this instance, the "general request form" is for those errors not specified in the remaining forms. It is solely for things such as incorrect colorist listed or incorrect breed(s) given. The "spelling error form" is used when a spelling error is noticed within the list. We use it to help us spot typos we may have overlooked. Likewise, the "missing pets form" is for those instances a Soquili or familiar is discovered missing from the Owner's Lists. I understand that there are quite a few forms and that they can be a bit confusing. I myself have utilized the incorrect forms at times for that very reason.
Please feel free to contact me if you would like some help or clarification on a form. I am more than happy to be of assistance.
Sincerely,
Kaya
If a customer start complaining about why their pets are a day late, and bugging you about updating the Owner's List, what would you do? I would PM or DM the customer to thank them for their concern over the Owner's List. My goal would be to assure them that their pets have not been forgotten and that staff are actively working to keep things updated and accurate. I would be certain to give them a time frame to expect the work done while also asking them to understand real life does interfere at times. In such instances, I would inform the customer of the delay and tell them whether someone else has been brought in to assist.
Hello Sarah,
Thank you for reaching out to me about your pets and the Owner's List. I assure you that we here at Soquili are working to provide the best possible service to our customers. Sometimes, real life gets a bit hectic and forces us to fall behind in our work for the shop. Do not fret, however, as I will be making progress on these this week. I ask that you please bear with me while I catch up on everything. Should something happen and I require more time, or should I unexpectedly need to ask other staff for help, then I will contact you to appraise you of the situation. Rest assured, your pets will not be forgotten.
Please let me know if you have any further concerns or questions. I will respond as soon as I am able. Thank you for being patient with me.
Sincerely,
Kaya
If a user links you to an error via PMs or DMs and you know the error reporting thread has posts, how would you handle the errors? My first action would be to PM or DM the user to assure them I received their error report. I would also ask them to report future errors they may come across in the thread itself as it is easier to have them all in one location. From there, I would start working on requests in the error reporting thread, saving the linked error for last. The only way I would alter this method is if the linked error is time sensitive in some manner (thought I don't perceive that to ever be the case). In this case, I would still PM or DM the user to thank them and point out the error reporting thread usage before working on the error linked. Then I would proceed to the thread.
Other Samples: I have none that I am able to link unfortunately. All of these have either been deleted after being resolved or occurred in real life.
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Posted: Mon Dec 10, 2018 3:36 pm
OWNER'S LIST MANAGER APPLICATION
Username: Kyribird
Timezone: CST
Availability: Online every day
Do you have Discord? Yes
Prior B/C Experience: 15 years in the B&C. I have run several semi-successful shops in that time.
Other Experience: I run my own business IRL and have been in a customer service or managerial role literally my entire career.
Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I created and I host the owner's list! I have the experience needed and tools to update in large batches quickly. I also have the ability to fix any issues if they arise. I have been with Soquili since just about the beginning of the shop and am familiar with how things are run, the breeds, and generally everything, and I am semi-familiar with most, if not all, of the staff.
I have experience with Excel and data entry, data mining, and general list related things.
Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? Yes, I am good with communication. If life gets hectic, a simple heads up is a good way to go. Most of the time people are understanding to a point. I would try to do as much as I could and do a bit every day to catch up, if possible.
If a customer wants to submit an error and fills out one of the forms wrong, what would you do? PM or quote the customer to let them know that the form was filled out incorrectly, and how to help them/correct it.
If that same customer consistently fills out the form wrong, how would you handle the situation?
If it was a consistant issue, I would likely PM them with a message similar to:
"Hello ___!
I have noticed that the last few forms that have been submitted have had errors. Namely, -enter errors here-. No worries, things happen, and that's what I'm here for! Is there anything that I can do to clarify the form or the form filling process? Thank you for your time!
Kyr"
If a customer start complaining about why their pets are a day late, and bugging you about updating the Owner's List, what would you do? "Hello -User-!
Thank you so much for taking the time to message me about your pet being late. We certainly haven't forgotten you or your Soquili! Rest assured that we are doing our best to update the list in a timely fashion, though there are times when it may not happen as quickly as we like for one reason or another. As soon as I get your pet added to the list, I will reach out and let you know. Thank you for your patience!
Kyr"
If a user links you to an error via PMs or DMs and you know the error reporting thread has posts, how would you handle the errors?
"Hello -User-!
I really appreciate you letting me know about this error - you're not the only one who has noticed! We are working on correcting the error asap. In the future, please use the form and post in the error reporting thread, as it is much easier to keep track of issues if they are in one location. It also makes it easier to update all involved on the status of the solution.
Again, thank you very much!
Kyr"
Other Samples:
(Any samples that indicates you are reliable with consistent work and that you approach sensitive topics professionally and amicably will serve. Optional.)
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Posted: Tue Dec 11, 2018 7:57 am
TEEPEE/STAT MANAGER APPLICATIONUsername: AstoriaFallen Timezone: EST Availability: Given I have discord on my phone I am on it at least a majority of the time I am awake. (whether or not I post anything is a different story.) As for gaia i'm usually on it for about 2-5hrs on the days I work and about 10hrs on the days I am off. Do you have Discord? Yes Prior B/C Experience: I am a certist for Balam; I am a certist/manager staff in Elykosi (which is on a hiatus currently); I own a pride in Shadows of Africa (which requires me to keep members lists updated, hold annual events and periodic pride ORPs) Other Experience: Other experience would be 8 Years as an NCO in the military (which is a managerial like position for those uncertain of ranks in the military). I was in charge of at a minimum of three people (up to 12) at a time and had to counsel them monthly and given them daily guidance), so being able to express myself verbally and describe what I was asking (in both written and verbal form) was something I became very well at. I was a cocktail waitress for 2 years which required me to take and remember orders in a high volume environment. I was an executive assistant in the pentagon for a period of time in which I had to manage schedules, make travel plans, rearrange meetings, respond to emails and maintain a level of high professionalism at all times. (I was working with important members of high ranking military as well as other high ranking personnel within the government). Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: Ever since I've gotten well established in SOQ I've gotten to know a number of the customers and staff members and it's made me want to further root myself within it. I just really like all you beautiful people and want to help out <3 Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? I would say that I am pretty well versed in communicating with others, even in stressful or high anxiety situations. If RL suddenly takes a curve for the worst I have no problem letting anyone know the basics of what is going on and inform them of my change of availability. I would first inform upper management in any changes that it might have on my work (if any), and then post a public message to the rest of the shop goers of any delays it might cause and how long the delays would last for. I would also include a period of time in which my work should return to normal. If a customer fills out one of the forms wrong, what would you do? I would edit the post and quote them, informing them of their error and ask them to correct the noted errors I would list and to re-post their request as a new request (not to edit their current form where I quoted them). If that same customer consistently fills out the form wrong, how would you handle the situation? I would send them a personal message on the site informing them that they have continued to use the wrong request and show them where they have made the previous errors. I would then ask them if anything about the forms are misleading or at all confusing to them and let them know that if they are uncertain of which forms to use they are more than welcome to PM or DM me with any questions so that I may better asist them when they are making their requests. Hello!
I know there are a lot of forms that we use so it can be quite daunting when filling out requests.
If at any point things seem confusing please don't hesitate to message me with any questions, I am more than happy to provide guidance and even explain what each form is for.
It seems that on (insertlinksforpoststhataredonewrong) such and such date you requested updates to your teepee but posted the wrong forms for what you were hoping to have accomplished. I did quote you in your post and informed you of the necessary changes that needed to be made. If you don't have quote notifications on it's possible that you might have missed my notifications, which happens!
If you need anything explained or would like help with any future requests please feel free to message me!
Respectfully,
Astoria
If a customer start complaining about why their stats are a day late, and bugging you about updating their teepee, what would you do? (Please provide a specific example of the message you would send the customer as well.) (I'm going to assume that the day late means a month and one day after the date in which they posted for their stuff to be updated since staff have 30 days to complete tasks. So the following will be going by that bit of information). I would double check the logs and make sure I hadn't accidentally missed them when updating things (which can happen since we are human and with high work flows sometimes things get missed). I would locate their information and double check that everything was up to par and that any errors I might have noted had been taken care of if there was something that needed to be fixed. I would then go ahead and update the info as long as all the requirements were met and then send the following message.
Hello!
Sorry for the delay, I know how important it is to have one's stats and information up to date. I do apologize for the delay and any inconvenience this might have caused you. I have gone ahead and applied the updates to your teepee as was requested here on such and such date (insertlinktowheretheyhadrequestedit and the date they had requested it). Thank you for notifying me that your information had been missed when updates were being done. If there happens to be any issues like this in the future please don't hesitate to message me!
Respectfully,
Astoria
If that same customer doesn't meet the requirements for stats, and is known to be a more aggressive and confrontational member, how would you approach them? What would you say? What would you do if they got particularly snarky? I would inform the customer of the requirements and where they might have to apply changes (if any). If they happen to be aggressive and unwilling to cooperate with myself then I would bring the matter up to people higher in the shops chain of command for guidance if all my previous efforts to handle the situation proved futile.
Hello!
I understand that you are frustrated with the current state of your stat requirements. I assure you that I am not trying to keep any owed stats from you and the hard work that has been put in when collecting them for your ponies. As I noted (insertlinkhere) here these are the things you can do in order to make sure your stats are delivered in a timely manner. Once the notes annotated on your post have been taken care of I will be more than happy to meet your request to add the stats to the pony you are requesting for. If there are any questions or concerns you might have regarding the manner please do not hesitate to message me. I thank you for your patience and the work you've put into keeping your teepee and ponies taken care of.
Respectfully,
Astoria
Other Samples:(Any samples that indicates you are reliable with consistent work and that you approach sensitive topics professionally and amicably will serve. Optional.)
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Posted: Tue Dec 11, 2018 4:44 pm
COLORIST APPLICATIONUsername: Kyaishi Timezone: CST Availability: 2-3 hours daily Do you have Discord? Yes Prior B/C Experience: Shop owner/lineartist/colorist for Ookami (Closed) Other Experience: Web developer, former graphic artist Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I've been a regular for 13 years, and I'm very active. I love being creative, making ponies and giving things away especially. I work from home three days a week and love getting into new projects, I think it'd be fun to contribute new ponies heart I've also worked in customer service for eight years, so I'm good at answering questions and de-escalating potential situations. Currently, I work with clients who want very specific designs that they can't always communicate adequately, so I feel like I'd be able to contribute my skills as a liason, too! Edit Cap: Unedited Samples:  Wingless | Nekkid  Wingless Wingless | NekkidIf a customer suggests how a pet should look when 1. it's not their custom, and 2. feedback was not requested, how would you handle it? I would just reach out to thank them and gently remind them that customs are a closed process, and while feedback is appreciated, colorists may not have projects open to suggestions. Quote: Hi there, ____! Thanks for the feedback! I appreciate the enthusiasm, but I actually have to go with the owner's specifications for closed customs :3 I'd be more than happy to accept it for any custom of yours in the future! If I open any future projects for contributions and suggestions, you'll be the first to know. In the meantime, just keep in mind that most colorists will let you know if they're looking for suggestions on projects. If you have any questions, feel free to let me know! Best, Kyai I would touch base with the customer and see if they can send a list of the changes they want all at once so there's less of a lengthy back-and-forth process with new WIPs and further issues. Quote: Hi there, ____! It looks like we might be getting a little off-track from the original request, I just want to clarify what you're looking for. Can you send me a list of things that you want changed on the current WIP? This can save a bit of time so we're not going back and forth heart If you aren't sure how to describe a particular visual, just find a good approximation in a reference image and we can go from there. If you want to talk personally about something you're not sure about, you can always ping me on Discord! Best, Kyai (Please provide a specific example of the message you would send the customer as well.) The official shop policy is that we're only human and mistakes happen, sorry! D: If it happened with me personally, I would do an extra roll and if the missed customer got the roll, I would take it as well. Quote: Hi there, ____! It looks like you were missed from the breeding raffle list before rolling, I'm so sorry! I went ahead and added you to the list and rolled again, but since you weren't rolled, I won't be taking on another slot this time. You can definitely still claim this raffle for a low luck try, and my apologies for the mishap. Good luck in future breedings! If you have any questions, feel free to let me know. Best, Kyai
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