Staff Notices

[Eros]

Angel item & Birthstone Item Update

Happy New Years everyone!!!

Due to to the Holiday, Angel Item will be changed out at 10am pst 01/01/2020!
Sorry for the delay here!

Birthstone Items will be released on 01/15/2020 this year and every 15th for the rest of the year!

[Lanzer]

Android Payment fixed

We had just fixed the Android app payment error. Outstanding transactions should have been granted now. Sorry for the delay in fixing this.

[Jak Bauer]

Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

[Lighte]

Unexpected Challengers Bundle

Earlier today, the Unexpected Challengers Bundle entered Cloud 9 at the wrong price - unfortunately the system set its price to 80 GC instead of 80% of its normal price. We are currently in the process of reversing the transactions.

In the meantime, the items inside the bundle have temporarily been made account-bound and the bundle can not be opened. If you purchased the bundle for 80 GC you also may have had your trading pass disabled. It will be re-enabled once this process is complete.

We will update you when everything has been resolved. Thank you!

[Lighte]

Unexpected Challengers Bundle Update

All transactions involving yesterday's bundle and the items within it have been reversed. The bundle can now be opened again and the items inside it are no longer account bound.

Any trading pass that was disabled should now be re-enabled. If your trading pass was disabled because of this particular issue and has not yet been re-enabled, please PM me so I can fix it for you!

Moving forward, any item entering the shops with a discount will have it applied manually so that there is no chance for this to happen again.

Thank you so much for your patience and I am terrible sorry for any inconvenience this has caused you!

[Jak Bauer]

Hi there,

We recently posted clarification on guidelines and policies related to daddy dom/ little girl (and similarly related) roleplays on Gaia in the Chatterbox, Barton Town (Role Play), and Gaia Guilds Network forums. As a reminder, because Gaia does allow users as young as 13 years old any roleplaying or attempting to find partners for roleplays of this nature is strictly forbidden anywhere on Gaia including, but not limited to, the forums, guilds, flash spaces, profiles, and PMs.

[kuma]

Project Custom Email Update

Hi y'all!

I wanted to make a Staff Alert to let everyone know that we will be PMing mocks and replying to problem emails with [NPC] Rei starting sometime this week!

I also wanted to give a quick reminder that we do not reply to emails asking for status updates for orders. If your order has been accepted it has not been lost, and if you're curious where the queue is we update this thread whenever we take orders and the queue moves!

Thanks for your patience while we work through these email oddities.

[Jak Bauer]

Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

[Lanzer]

Profile system update

A patch is being pushed out now that will include the option for autoplay and mute when editing the video content in your profile. So now you can have both autoplay with sound, or leave autoplay off all together.

[Lighte]

Runway GC Entry Fees Fixed

Runway entry fees should be fixed now and Gaia Cash will properly be deducted from your account.

[Jak Bauer]

Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

[Lighte]

Jackpots Updated!

We will be making it so that you no longer have to unpack your Jackpots before being able to open them! However, in order to do so the item(s) will temporarily appear as ** not released ** in your inventory. But don't worry! They will become released again when the jackpots are announced at 2 PM PST.

(We've also added in many more GC and plat prizes!)

[Jak Bauer]

Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

[Lighte]

February Angel Item

February's Angel Item will be switched out tomorrow at 10 AM PST (instead of midnight). So if you're looking for the new item make sure you don't open your box too early!

[Eros]

Ads Issue

Hello!
I just wanted to make a staff alert saying we are aware of the issues with some ads showing for subscribers and the team is working on a fix to prevent this.

We are very sorry for this inconvenience and hope to resolve this issue as soon as possible!

Thank you for understanding!