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Consumer Statement
McNEIL-PPC, Inc. has announced a voluntary nationwide consumer recall of all lots of the GLACIER MINT™ and BUBBLE BLAST™ flavors of LISTERINE® AGENT COOL BLUE™ Plaque-Detecting Rinse after the Company determined that the preservative system is not adequate against certain microorganisms. McNEIL-PPC, Inc. has been in full communication with the FDA regarding this issue and the decision to implement a voluntary recall. For further detail, please see complete press release.

FAQ
How can I tell if I have purchased affected product?
All lots of AGENT COOL BLUE™ Plaque-Detecting Rinse are being recalled. Consumers can readily distinguish this product by the cartoon character on the front of the bottle.

What should I do with the product I purchased?
Consumers should discontinue using any bottle of AGENT COOL BLUE™ Plaque-Detecting Rinse & properly dispose of the product.

How do I get a refund?
Consumers may obtain a full refund through calling the toll free consumer line at McNEIL-PPC, Inc., 1-888-222-0249, or click here to print the form necessary to mail-in to secure refund.

My child has been using this product. Should I be concerned?
McNEIL-PPC, Inc. conducted a thorough assessment and concluded that the risk of illness in healthy individuals following use of this product is very low. However, there could be a significant health risk to individuals with weakened or suppressed immune systems. To date, there have been no consumer adverse health events reported that are related to this issue. If you have further concerns, please consult your healthcare professional.

Have any other LISTERINE® products been affected?
Only AGENT COOL BLUE™ Plaque-Detecting Rinse products are affected by this action. Consumers can readily distinguish this product by the cartoon character on the front of the bottle. No other LISTERINE® branded products are affected and they remain safe and effective for use as directed.

Have other countries been impacted or just the U.S.?
The Caribbean: Specifically Puerto Rico, Antigua, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Grenada, Guyana, Jamaica, Haiti, Netherlands Antilles, St. Lucia, St. Kitts, St. Vincent, Suriname, Trinidad
I have additional questions. Where can I go for more information?
Please call the toll free consumer line at McNEIL-PPC, Inc., 1-888-222-0249.

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