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Because so many customers make us want to kill ourselves. Please, share this guide, or it's lessons, with anyone that will listen.

Let's begin with the 2 Dos and Don'ts!


It's okay to just come to us and ask about a game, but if our answer to, "Do you have _____?" is, "Turn around," then you fail hard and give us a damned headache.

Oh, and when we say something like, "Yes, it's on the top row to the left," don't look at the bottom row. ********> While standing next to a sign that says, "BUY 3 $5.99 DVDS FOR $10" do not ask, "Do you guys have any DVD deals?"

1c: There are HUGE signs that cover the ENTIRE TOP OF THE WALLS that tell you what games are in each section, and if they are new or used. As if the boxes themselves, which say stuff like "XBOX" and "PSP" on them, with our color coded stickers that say "NEW" or "USED" on them was too hard to understand. Therefore do not ask "Where are the _______ games?" unless you're asking about PC, N-Gage (lol), PS1, or N64 games, which are not on the walls (at least in my store.)



...

*headache*

2b: New games do not go in the Used section.

2c: Used games do not go in the New section.

2d: PC games do not go in the Xbox section. Xbox games do not go in the PSP section. PS2 games do not go with the DVDS. ______ games do not go in the ______ section. Etc.

2e: Do not open game boxes then return them to the shelf opened. wtf.



Okay! Now onto the general things to remember!

3. If you ask one of us if we have a game, and that person says "No, sorry" asking the other person working will not allow the game to suddenely appear in our store.
4. No. We don't have ,"That game with the people and the thing."
5. WE ARE NOT A BABYSITTING SERVICE. Leaving your kids with us is a bad idea. You will pick them up and probably never notice the psycological damage.
6. Just because we work at a game store it does not mean that we have played every game or have even heard about every game. Go ahead and ask, but dont give us dirty looks if we don't know.
7. We don't know if/when we'll be getting anything that we're sold out of in (generally). If we don't have it call in a couple of days. That's the best thing you can do.
8. We don't get commision. When we're nice to you we're not trying to rip you off; we're just being nice and trying to help you have the best game experience possible. We do this because we're gamers, so we'd feel like we were betraying ourselves if we didn't say "Don't buy that. It sucks." And when both, or all three of the people working say "don't buy that, it sucks", it means that 99.99% of the time the game actually does suck major.



That's it for now. I'm sure there will be more after my shift on -insert day here-.

lol, sorry if it's spammy.

It's just that I got back home after work AKA stupid people giving my associate and myself headcahes, and I had to let off some steam.

Edit: Only 1 out of 4 people spoke English today. I didn't even think that was possible considering as how I rarely find people that can't speak English when I'm anywhere else in this city. (Except at drive throughs. >.>)

3nodding

It IS still informative, even if it's edgy.

Does anyone else work at Gamestop?

It always bugs me....

Why the hell do customers leave product on the flippin ground?! scream

I dont work at gamestop.. the nearest one is 30 minuetes away...by car... and I dont have one/have a liscence...
the cloesest I have is a GameCrazy...
but even that is to far of a walk...
so I'll most likely be workin at mcdonalds/cousins till I can get a liscence or somthing..

but yea.. I've seen that s**t happen when I go to ******** noobs xp
good job drawing it all out for everyone.
and somehow your gamestop looks smaller..
of course your's is in a mall..
and the one I go to.... is in a mini-stip mall....
but i think your gamestop is bigger....

Ya know what the sad part is?

The average consumer doesn't care

Like it or not, their notion is that you're being paid to clean up their mess.

Nevermind that it's messed up (trust me I know it is) but nothing you can do about it right? Especially when you get b*****d spoiled brats who their mommy doesn't care in the world if they got proper ediquette in a store.

Doesn't mean you're made for this job. Knowlegde and utmost enjoyment of video games definetly helps you get the job, but during the job you must:

1. Be able to do repetative tasks. Many times. All the time. (Guting, trades, putting our product, etc. Never stops. If it does you're dreaming, or you're not working.)
2. Be able to answer stupid questions with a smile. "Do you have the Gamebox260?" x.< or "How much do I get for trading in games? / Each game is different; you'd have to bring us each game. / Yeah but, how much?"
3. Be able to sell the product/unsell crap product. Yes, there are times when you will want to tell people not to buy something. Why? So they don't come back with a complaint. (You wouldn't believe...) For example, we never let anyone buy MadCatz.
4. Be able to communicate in all forms of non-communication. You heard me.
5. Be able to communicate with over-reactors. "Oh, sorry, I gave you the wrong change (this is 0.7 seconds after I give the kid his change), let me fi... / "DON'T YOU TRY AND TAKE ADVANTAGE OF THAT CHILD! HOW DARE YOU!"

*breathes*

6. etc.

This is all based off of my store of course. It's fairly popular/good business. I would think that stores with less business would have less to do. Also, some of those are standard for retail type jobs, but they are definetely required for this job.

I don't know. I don't even understand how they can do it. I mean, god damn it, you knock the s**t down, pick it the hell up! Even if you don't put it back in the right spot, at least don't leave it in someplace only feet are supposed to go.

You're going to get secret shopped alot. :3

As it turns out EB was secret shopped to no end before Gamestop bought it, and they are still secret shopped more than Gamestop stores, though not as much.

That isn't my store. It's just a picture I got off of the internet. Technically, if you read the manual, we're not even supposed to talk about our jobs when not on the job. We'd be "leaking company information" or some s**t. Also, I haven't had a chance to take a picture anyway. XD

I'll have pictures in a few days...if the other employees of Gamestop here say they won't report me, of course. ninja (lol, I know it's something I shouldn't worry about, but I'd rather be safer than sorry.)

Doesn't matter. For example:

When most people are talking I could not care less. I don't like concentrating on people's voices. Doesn't give me the right to be a jerk and ignore them.

or

Some people honestly don't give a damn about parking tickets. Doesn't mean that ignoring them will not cause problems for themselves/other people.

And we do do something about it. At least at my store. Kid knocking stuff down? "Maam, we just fixed that wall. Could you please? *extremely nice smile* / Oh *feels guilty* stop that!" or "Excuse me, please don't do that. *smile with a worried look*" etc.

The hard ones are the ADULTS that are friggen idiots. Or rather, little, immature children in adult bodies. Yes, that works.

17.

For those who already work, how long have you been working? I've been an employee for about 3 months, I think.

Secret Shopping is when someone from the company shops at your store, pretending to be a customer. That person then grades your store based on a number of things. Cleanliness, customer care, etc. You never know when you will be/when you were secret shopped.

That must just be that particular GameStop. Generally EB is worse out here; at least the ones near my store. (Customers say bad things about those stores and compliment us, etc.) We're not too fond of the stores around us either. When we were merging we got a shipment from an EB store. 400+ games DISKS ONLY. wtf. Half of them needed to be re-furbished, and about 30 were so obviously copies that it wasn't even funny.