December 19th

[NPC] Gaia Staff
User Image


Welcome Back!

Quote:
GoFusion

Can we please get a new way of obtaining Snowflake & Unique charms for gofusion? Even just as bringing them back as a reward for playing Lake Kindred?


Okay I'll ask the team to bring back both charms for gofusion, surprised they weren't back already

Quote:
Features

I was wondering if it would be possible to add a multi-select option when organizing your wishlist like
there is for your inventory. I find it to be very tedious and time consuming to move one item at a time.


I'll add that to the todo list, add checkboxes and option to select all.

Quote:
Items, maybe Features as well

In the dress up page, often i find that when i click a saved outfit, a popup will appear saying i do not have all the items, when in fact i do. i own these items and the popup will tell me i..don't..and then not equip the item. this is happening most often with these items, from what i've noticed: these three and this one.


That should have been a bug that's fixed. Will look into it later this week.

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Features

The Daily Cart chance being stuck on red and not turning gold after 7 days is still ongoing. There is a thread in the bug forum about it but not sure if anyone has seen it or not.


We'll look into fixing that this week also.

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Features

When will the item preview issue in the shops be fixed?

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Another bug that I thought we fixed. That should be fixed today if not already.


Lanzer
anais nighteyed
Is there anything the userbase can do, aside from donating, to help support the site?

For my own part, I've never had much to give monetarily, but I still do plan to donate. I've seen users in the forums who are unable to donate but are still wishing to give their support. For the users like us, I want to know if there's anything else we can do to help besides providing monetary support. That's the only question that came to mind for me; I mostly wanted to say my piece, and I've been waiting for AtS to start so I could post this. Here's my $0.02.

I have a lot of jumbled up feelings about the message from the staff, and I'll try to properly summarize them here. While this particular account was made in 2009, I've been involved with gaiaonline since 2005, so I suppose in gaian years that makes me an old lady. (Nothing against the logo's sleek minimalistic look, but I'm still nostalgic for gaia's old pink one) I've seen the site go through a lot of changes since those early days. I've witnessed the ups and downs. I've changed a lot as a person, but gaia was a constant I kept returning to.

When Lanzer returned I was very optimistic, despite knowing that the site wasn't in the best place when he did. I trusted him, and I still do. He's trying. The love and support I see coming from other users has me very hopeful. There are users dissatisfied with how gaia is run, too, and I want to see gaia have a chance to be better. I would be lying if I said the staff message didn't have me worried and a little scared, but I respect the honesty; I refuse to surrender to anything other than optimism.

I've had many good times here, made many friends, and spent more time than I'd like to admit making avatars. I don't want to see that go away. I'm going to give my support for the past and for the future. I have faith that improving gaia's mobile will be a huge help, coupled with advertisement. In a time when everyone and their granny has a fancy swiss army phone attached to their palms, it seems like the logical way to go. (And, not to beat a dead horse, but increasing item diversity would also help. I see people asking for masculine items so much, I'm certain that would make a lot of users happy, myself included. This is stuff that's been said time and again, but I figured it can't hurt to echo it)

The staff has worked hard to pull us through server migration while also trying to outfit the site for the future. I want to thank them for that, and for all the good times I've had here - most importantly, I want there to be more good times. I want the site to endure and I want to make new friends. I hope to see Gaia's story and world built on. (I'm also still clinging to the hope that one day there will be a gold sink where I can buy the magician title, because I'm still making moon eyes at it after missing my chance in the 2k17 event. It's a small wish, but if I ever have a title stamped across my virtual gaian person, it will read thusly: sparkly magician, or some variation thereof)

This turned out to be longer than I thought it would be. Essentially what I'm trying to get at is that I love this site and I want to end this with another message to the staff. I want to thank you. Y'all might not always make decisions I agree with, and that's okay. I see you, and I see the hard work you put in. I wish you well and I wish you a happy and safe holiday season. I believe in you guys. Please hang in there, and do not go gentle into that good night. emotion_bigheart


Thank you for your kind words Anais, I know that sentiment differs widely across the board, it's trying time for us right now and we just need a push to make sure we're in the black for December. There is so much that I wish to do and keep doing, but at the same time, and I hope that we can continue working for you all.


Jak Bauer
I Noticed You
features?

Is it possible to use the same credit card / PayPal account to buy an angel subscription for more than 1 gaia account? Say I wanted to buy a $5 sub for all my mules to block ads?


Hi there,

That is perfectly fine.
Lanzer
Yes, you can use the same card or account. And thank you for your support!


Jak Bauer
Canicuss
Filing a ticket

I have been trying to file a billing ticket for the last few days, I fill out the form and complete the captcha but once I complete the captcha it takes me back to the the page I started on and the option to Finish is nowhere to be found. I've turned off all adblockers and I've tried both Chrome and Microsoft Edge. Am I doing something wrong, if so would somebody direct me how to complete this. Thanks


Hi there,

Please PM me and I can help you look into this.


Lanzer
Zphal
Approximately a year ago, I came to HQ to interview for your Marketing and Sales Manager position that had opened. Though CJ and itamy expressed delight at my business knowledge, graphical artistry, and overall genuine passion for Gaia (as a loyal '04er and Captain of a guild with 70,000+ members), I was not selected, nor was anyone selected, "due to budgetary concerns." I was dismayed; less because I had always wanted to work for Gaia (it had been a "dream job" of mine back in the 2000's), and more because I knew I wouldn't be able to serve the community of Gaians whose needs I understood.

Loyalty is a business' greatest asset. I've been in awe at the sheer tenacity of some of Gaia's members. They, like I, have considerable nostalgia associated with this site, and we do not want to see it close shop. I've made four lifelong friends (all of whom I sent Christmas cards to last week) through this site. I am thankful for their presence in my life, and I know that there are many others for whom this exact fact is true.

Of course I have suggestions for improving the site. When I came to HQ with a pad of paper in my hand rife with ideas/plans, I was ready to make a difference and turn the site back around to what it used to be-- a place Gaian's were excited to log in to every day. At this point I'm feeling a little recalcitrant, and unsure specifying any of them will have an effect. I was one of the ten individuals selected to come to HQ in SJ when Gaia asked for feedback on Tentacl; one of the ten who stated we thought it was a waste of time and resources because it wouldn't appeal to the prototypical Gaian. The management was bad then, but the lesson was not learned-- diversification and external projects were not then and are not now going to strengthen the GaiaOnline brand.

First and foremost, I want to recommend a book that I encourage the entire management staff to read. I read it for my MBA at SJSU. It is called It Starts with One by J. Stewart Black and discusses methodoligies for changing organizations to keep pace with changing industries. It discusses the "Barriers to See the Need for Change," the "Failure to Move to Enact Change," and the "Failure to Finish and Follow Through on Change Initiatives." I feel that it is very applicable to Gaia, who's greatest innovation threat is (and has been for years) mobile/social media, as I specified during my interview.

I have a copy of the book, and I would like to offer to bring it by HQ if you should like, along with my opinions as to the areas of focus I would encourage Gaia to implement going forward. If you'd be willing to grant me that audience, I would be absolutely thrilled, as my love for this site still remains strong.

In any case, Merry Christmas, and I wish the Gaia Team the best of luck in the coming new year.


Two years ago we started out with bigger plans and a wish to do more right things, and hiring smart individuals such as yourself was one of them. Unfortunately as we scaled back all the previous practices such as gold gen and tickets back in 2017, so goes our revenue, and we weren't able to achieve many of our aspirations. I will look for the book you referenced, and hope that we'll once again have an opening available in the future.


Lanzer
Memoirii
Items/Features

Are there plans to change our the Gaia Gift item every month? Perhaps have a different glow color or little decoration? Blue with a snowflake for January? Red with a heart for February? Green with a clover for March? It'd be so cute User Image - Blocked by "Display Image" Settings. Click to show.

Also @staff, can I use this gif in the year 2018?
User Image - Blocked by "Display Image" Settings. Click to show.

Seriously, thanks for the transparency earlier. I think it's what we all needed to hear.


If the reception for the Halo's gift is good, then yes we will expand on the feature to include different effects, icons, or power, and maybe something more when different items are combined, etc. Though for now nothing is solid. We will have more news to share next month. Thank you for your support.


Lanzer
Athearn
site

gateway 502 error


Seems like we're getting a lot of DDOS attacks today, which caused our servers to slow down. We're doing the best we can to restore the servers. Sorry for the lag.


Yuroppa
Madam Ace
Items/Features

Any word on how will staff tackle the Custom Ticket queue wait? Folks are waiting over a year for confirmation for items and it my case I submitted a Chibi Lapis ticket (for art by an Gaia artist), and the artist in particular I wanted to request has left your company since my initial submission.

It's honestly deterring me from spending any more money on the site. Either in spending trying to get another ticket/spending in general.

We've done some restructuring with Project Custom and hopefully everyone will see significant progress made on the queues in the coming months!


Lanzer
CraftyRani
wahmbulance Lake Kindred wahmbulance
We've been told several times that the RIGs that drop in-game would be changed at some point but nothing so far. Most RIGs have been in there for so long that some were pretty new when added, over 3 years ago, but there're others like Bitter Frost that not only can be aquired from the daily stamps but it's almost 8 years old, so I think changing the RIGs is pretty urgent, and if the new drops are less than 2 years it'd mean a nice deflation in many items that are still popular and it'd help a great deal with the economy and could be an incentive for people to not only farm for gold gonk


The ability to change out the RIGs, add new Kin or new area in LK all rest in the aspect of Gaia needing resource to do so. In the past the art team had been trying to prioritize resource into adding new RIGs or adding new levels, but the team was not successful. It's a tough situation where it takes money to create new assets, but because those features are inherently free, it's hard to find the money to do so.

Art for cash shop items help pay for the artists who worked on them, and the rest help pay for the site itself such as server cost, rent, followed by basic salary and benefits, etc. When there are money left over, we will definitely put it into the features mentioned.


Lanzer
Woo Mee
Features

Can you let us be able to disable ‘suggested content’ on the mygaia page? I prefer seeing the status comments at the top of the page by the suggested content box pushes it down and is just in the way. I see what items are on sale through announcements anyway so it is useless to me.


We'll add that to the todo list.


Lanzer
PizzaNyah
Features
Do you have an estimate for when the site will be mobile friendly?


Lionheart and Ruce are currently working on the mobile app, we are hoping to have a first version with basic features ready by end of Feb.


Yuroppa
kynou
hi hey hello!

Misc

Question: I was wondering if there is a queue update for Perfect Pick?

I know it takes within 30 business days, but I just wanted to know if the queue is updated is all!

I have sent in an email regarding that question, but I think it got piled up and didn't send through correctly. ; w ;

I don't actually have an answer to this right now, but I'm going to look into it this week and make sure everything is on track!


Lanzer
Rysabi
Glitches?

Sometimes when I click on threads or try to reply I will get s 502 gateway error. Using the latest version of chrome on windows 10. Not sure if anyone was aware of this happening so I'm posting about it in here...


yes unfortunately we are still receiving DDOS attacks, which causes the 502 and 503 errors around the site. Sorry for the slow downs.


it amy
CraftyRani
Items
Could you please re-release kin eggs instead of the drops, like you did in this bundle? User Image. You should know there are a lot of people that has asked for Pixkit, Skelekin (I even have it in my WL) and the Ember recolors to be re-released, we want the eggs, not only the pets emotion_0A0

Do you mind doing me a favor (sorry if you have already done this!),
but post Kin Eggs that y'all are questing for (that are eligible for rerelease) in the re-release thread


Lanzer
PizzaNyah
Features
Do you have an estimate for when Rally (HTML5 format) and Towns 3 (HTML5 formal) will be released?


Towns 3 is currently delayed due to a lack of resources. We will put the project back into gear as soon as we get a chance.


Lanzer
Rysabi
Items

It's evident that Gaia is hurting for cash. I know a lot of people have been wanting some male items, I see salty feedback about it all the time. If people are wanting it that bad then you should supply if they are willing to spend money on it. It only makes sense... Can you please make some male items for the burly men folk on the site? Start putting them in RIGs and stuff. You might start getting people to spend more cash on the site.


Yes the art team was talking about that earlier today. I do hope to see more male items very soon.


Lanzer
mayuralover
Features
In the "Customize Avatar" page, we used to be able to build an avatar and then leave the page. When we come back, the in progress avatar is still there for us to get back to. However, I have noticed that after the migration, the in progress avatar would be erased and/or reset back to our current avatar after some time. (So, not five or maybe even ten minutes-I haven't tested this-but certainly after an hour or so.) So if we haven't saved the avatar to our closet, we've lost all of our progress. Is there something that can be done to go back to how it used to be? The avatar reset has also made the "View with dressup items" button in the Marketplace obsolete, because this button and the "View with current items" would have all of the same items now, instead of the in progress avatar.


That's odd, I have not been witnessing this error myself. I'll ask around the HQ and see if there are any examples for me to test and fix this problem.


Lanzer
jodikara
Events

Its safe to assume Gaia is on a budget until things are cleared up but is the Xmas event going to be super fun? not just caroling or candy hunting but maybe a game with cool items?
heart heart heart heart heart heart heart heart heart


Yes we haven't changed any plans for the Christmas event. It will be fun!


Lanzer
Catz95
Hey staff smile

If you had unlimited time, didn't have to sleep and had skills you may or may not have, what would be the first thing you would do with/for/on Gaia?


An awesome mobile app would be #1. If only I can stop time and code for a few months straight...


Lanzer
wasserplane
Misc

What all is meant by peripheral gaiaonline projects? Does that mean that Lake Kindred app is not going to be supported anymore?


The outside projects were more like the LuckyLive, Hi-Pop and merchandise store projects that CP helped work on in the past 2 years. Yes the mobile games were also external, but the first few games were very small games that wouldn't have made much money. It won't be until the teams gain more experience in making bigger games would they see some potential revenue, but that would have been months away.


Lanzer
Deus de Charity
features

i know inflation is a problem, and you guys are trying to switch everything over to platinum-only
but that doesnt really solve the problem, just paints over all the 0s

i think the only real way that gold is being taken out of the system is buying in gold shops [which people dont really do these days] and the marketplace tax.
and when people are trading things super expensive, i just dont think thats really enough being taken out, compared to playing games and earning through zomg or LK

i know the last owners did a terrible thing with the gold generators
but they also had a lot of gold sinks
where theyd have a RIG and achievements as rewards for paying out

while im glad that the gold gens are gone, i think the gold sinks are a great way to get rid of gold in the system, while still rewarding people.
perhaps re-release old RIGs that arent out in some way [like how LK has some, and the daily stamps has some, but thats not ALL of them, so you can use the not-used ones]
therefore, it perhaps gets some items that are unlisted on the MP, back into circulation as well as sink some gold as well as gets more achievements for people who love those 3nodding

or great cool new item sets for them, or something. i dont know, but i figured re-releasing old RIGs that are currently not in circulation might be a good start since you technically dont have to create anything new.
perhaps have like 1 new thing at the very highest tier or something


We do want to have more gold sink events, and there should be one in the near future. Though strictly for economy's sake, each gold sink event typically could remove about half a day or one full day's of gold generated from regular usage, and the effect was minimal, that's why they haven't been a high priority in the recent pass.


Lanzer
Bryie
Misc

Is there hope in the future for sponserships?

Is there other ways we can help our community?

Since the 16+ age limit has been implemented, does that mean certain themes are going to be more lax?

What is one thing you hope to do in the upcoming year?

I love you Gaia.

---

As someone who has been here since Go Gaia, this place means so much to me, and while I can't do much I still want to help with what I can.


Sponsorship is unlikely for sponsorships require a big team to keep pulling in sponsors. It broke even at best during the time when we had many sponsorships.

A focus that I'd like to have and ask for members to help would be on how to make Gaia more friendly to new comers, and have fellow Gaians introduce new users to the site.

There's no 16+ limit. The only mentioning was for the European GDPR policy, which ask for teens under 16 to gain parent's consent before using the site, which is very different than the current COPPA restriction which doesn't allow anyone 13 and under to even register for the site.

A great mobile site would be great for next year. A basic version will be out soon, but I do wish for us to keep building on it.


Lanzer
HM04
Items:

Is there still a problem with Halo's Gift? I've found it'll randomly stop appearing next to my username in the forums, and I have to unequip it then save, then re-equip it to get it working again. :/ Idk if it's just me.

EDIT: Also Merry Christmas lol heart


I do notice that this seems to be a problem today. I'll have a fix for it very soon.


Lanzer
Canicuss
Forum posting

Each time I post in the forums it takes anywhere from 30 seconds to over a minute just to get to the dialogue box to load, this has been an ongoing problem for me for the last 2 or 3 months, I thought it would get better after the migration, but that's not the case. It's really dampening my desire to participate in the forum discussions. Typically, this is the slowest part of the site for me as most of the other features work in a timely manner.


Sorry there are a few things that we still need to optimize for the site after migration, and I hope that the mobile site will also help make things faster.


Lanzer
Knight Yoshi
The new item

Hi, yes, hi. I've been robbed. My name isn't glowing. I changed my avatar after 273 days for this? D<
LOL.
Nah, but really I just wanted to bring attention to the fact that my name did glow, and now doesn't. User Image - Blocked by "Display Image" Settings. Click to show.


yeah our memcache server have been wonky ever since the migration (thanks Amazon!). I'll have a fix for it later tonight.


Lanzer
Ocelatte
Features

Can. We. Please. Have. A. Feature. To. Opt. Out. Of. The. Daily. Stamps.

PRETTY PLEASE????

I have no use for them, I don't want them to keep cluttering up my inventory, I just want to shut them off and not deal with them ever again.

Please. I know I'm not the only person who gets them and trashes them as they come in.


We will have an account option for that pretty soon.


Lanzer
Yamka Jaden
Misc

I don't know if this was ever answered during previous AtS, but I'll ask again just in case.

Would you guys consider allowing regular users to use the NPC accounts during events? Like have a dedicated group of users in a guild similar to SCAS and allow them access to the NPC accounts, with users rotating through the NPC's.


Yes that's something mods are able to do today, and I hope to extend that to users in the future.


Lanzer
Deus de Charity
spinami

i know it doesnt pop up anymore, but you can still get to it via the catch tab
but!

i noticed it wasnt circulated out very much with the items, which is probably one reason everyone was so mad with it. [or just didnt like the popup, either way]

i think it would be great if someone could create a code that like... scans the marketplace for unlisted items. can trace back how the item was released [like if it was an MC, or limited item, or cant be re-released due to one reason or another] but if it is something that is on schedule to be re-released, isnt something super rare or something, like something new, etc.

perhaps have it cycle through every week or every 2 weeks, with items that are specifically unlisted and eligible to be re-released.

not sure if its possible but i thought it would be a great idea to help get items back in the flow that some people havent even seen posted on the market in years because theyre just no longer in existence


I believe Spinami currently do have a rotation in place, but making it include more and newer items would definitely be nicer.


Jak Bauer
Hi there,

Thanks for attending this week's Ask The Staff. We hope we were able to answer your questions.

Due to the Holiday we will have our next ATS on Wednesday 12/26/18. We hope to see you there!