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October 13th, 2014

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Platonix

Captain

Eloquent Informer

37,875 Points
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PostPosted: Tue Oct 14, 2014 12:12 am


October 13, 2014

admin
User Image


Let's answer a few of the most common questions up front! These are some that we know you are interested in. Please don't

duplicate the questions listed below as the answers we have given are as complete as we can make them at this time.

Can we opt out of announcements?
The long and short answer to this one is: No. Announcements and staff notices are the best way we currently have to get info

about events and sales out to you. While we may look at alternative communication methods in the future, right now we have no

plans to change this system. The sales of announcements are how we keep this site up and running- so a big thank you to the

Gaian's who read those and take advantage of the sales they offer!

Can you update shop navigation? (ex. Better tabs, tags, and shopping cart?)
This has been on our radar for awhile now! Definitely a strong possibility for the future!


Where did zOMG items go in the shop?
As we are currently fixing some critical issues with zOMG!, the items have been removed from shops while we work on it! This

is so that no one makes a purchase they can't use.

Why are there so many GCash items and are the prices going up?
GCash is how we support this site. When a Gaian is generous enough to make a purchase from us- it helps everyone. Without

these purchases we couldn't afford to keep this place free and fun for everyone. So, of course, we put a lot of priority on

making sure we have quality items in our GCash stores for these Gaians to buy. It's not just an effort to make money, it's an

effort to keep our community going. Just like any other store, we constantly strive to strike a balance with our pricing that

is enticing to our customers but profitable to our company. Items in our store range from 99 cents to $80, so there should be

something for everyone at every price point!

Can you fix Loyal's counter so that it works?
Yes, we actually want to change completely how that part functions so more people can get access.

Can we have more outfit slots?
Yes!

Inventory arranger update?
Was on hold for a very long time but currently being worked on. No set launch date.

What are you doing to help new and existing Gaian's keep up with inflation?
New Gaian's:
We are in the process of improving the Gaian experience for new and old players alike. Currently, we are working on

balancing existing systems to make Gaia even more newbie friendly than it is now.

Existing Gaian's:
We are aware of the inflation issue on Gaia, and are doing everything we can to address and resolve this important issue.

Although we are unable to remove Gold Chance Items completely from La Victoire, we've taken steps to lessen the amount of

Gold Chance CIs in the shop at once, as well as re-balancing the items.

Our long term goal is simple: we plan on revamping existing systems such as GoFusion and some of the mini games (e.g.

Smashblox) to enable Gaians to use their gold to obtain exclusive items available only in these features. These features,

once completely revamped, will allow Gaians to either use Gold or Gaia Cash to participate. Our main priority is to focus on

our economy and address it accordingly, so that will work in tandem with gold generators.


Are you going to update the mobile app?
We absolutely must. It's where the world is going.


bluealaris

Kid Jak
Hello!

If Item layering and glitches are usually handled by the artist who make an item.
What do you do for items Who's artist has left Gaia?

specificaly for things like Ninja Headbands and fish helms.

When might we get to trade in our fish for Paws items?

Besides Rufus, Jet, and Carl, will we get a Paws shopkeeper?

Was there a set number of Citrine Tickets in Project Old School?

Are there any tickets left in Loyal's Bazaar that can be Won?

Hi Jak! Let me answer your questions as best I can.

Item Glitches: Older items many times have been layered or made incorrectly. We can look into fixing them- it usually ends up

either being an easy fix or a monolithic spiderweb of fixes that goes thousands of items deep.

Fish for Paws: Maybe!

Citrine Tickets: Yes, there are still Citrine Tickets in Project Old School!


Zero Omega
Ren Orenji Doragon
Hello AtS! I have a couple of questions from a friend of mine regarding Paws

stuff. smile

Quote:
Question 1: Can you give a rough estimate on when the winners of the Best in Show contest will be announced?

Question 2: The prices for Paw CS items have come down considerably but there are several furs in Skin Tyte with steep

pricetags. Can you consider lowering their price as well and reimburse the difference to people who already bought them for

the current price?


As for my own little questions and/or feedback:

    3. Orange/Yellow/Purple/Pink Lizardman? lol Orange especially. wink

    4. Is Going Postal still open? o3o I know sisky posted a blog entry

    about it a couple of years ago, but I haven't seen much since then. :C

    5. Speaking of sisky, she also ran a couple of Tumblr blogs centered around avis and artwork... any chance those will

    ever be active again? emotion_kirakira




Oh, and I wanted to thank you guys for bringing us some form of feedback session after AtA was axed. heart heart heart


Best in Show: We'll have them announced this week!

Going Postal: We haven't updated it, but we can look into it!

Tumblrs: We can look into updating these also in the future!


Princess Angelishia
screamtastic
I remember you guys use to promote a game like Dragon Ball Z, Dynasty

Warriors, Street Fighter, and Etc. I was hoping would you guys promote Persona Q? Or is it too much time and trouble to

promote a game?


Hello there!

While we don't currently have any new sponsorships planned, they are not out of the question for the future! It all depends

on who approaches us.

Princess Angelishia


Narumi Misuhara
Parexus
I missed having these AtA, glad you guys have brought them back.

Only question I have is regarding future events. Any plans on having more NPC interaction during the events, such as talking

in the forums or discussing the plot that is currently happening with said event?

Also any chance we can get more music items made? Such as guitars, basses, electronic keyboards, drums, etc?


Absolutely, I myself love this and I believe it adds a lot more character (pun intended) to events!


bluealaris
Magus
Question about the chance items that drop tickets: Aside from when they go x2 - x5

chances, has Gaia ever (past or present) adjusted the drop rates without telling us?

PS: Thanks for starting this up again.


Hi Magus! You look sharp as always. As far as I've ever been here at Gaia- drop rates for tickets have only been adjusted to

increase (like 2x or 5x) and then advertised immediately to give users a better chance at winning. We may have had situations

(like Project Couture 2.0) where there has been a glitch and something rare was dropped en masse and we've had to adjust the

rate then as well- in this case we try to pull the RIG while we fix it. In general balancing is actually a pretty delicate

process and we don't like to change it on the fly unless there is a serious issue.


Princess Angelishia
Lizzie Andrew Borden
I was just wondering how you go about choosing/deciding on what

items are to get a recolor? Do you decide? Do you look at our posts requesting these recolors? Also if one made a request for

an item or a group of items to be recolored, and gave image examples, would you consider?


Hello!

We base our decision off of lots of things: user requests, what colors have been popular in the past, and items that we think

are too good only to exist in one color!

Yes, we absolutely would consider a user request for a specific item and color, though we can't make any guarantees!

Princess Angelishia


Zero Omega
Yuekazehime
Greetings staff~
It's too sunny in San Jose today. But then again walking to/from the light rail in a black insulated hoodie wasn't

smart...


Here are some questions~ I know they aren't all the charge of the same department, so anyone who can answer any of these

is great
heart

gaia_nitemareleft I'd imagine CrossStitch contests may face some modifications (entry limits, new requirements?), but

will they make a comeback
?

gaia_angelleft Can philosopher caches be made multi-openable? (Or the refreshing of the page non-existent? When I

sell items in the marketplace or donate things from my inventory, the constant, time-consuming refreshing doesn't occur)

gaia_nitemareleft Can the marketplace graphs be changed to more clearly show numbers above 9,999,999,999?
10 billion and above currently cut off at the side, so abbreviations to 10 B or even 10000 M would help~

gaia_angelleft Could we have GST back in the header for those outside the PST time zone?
I'm PST, but the time conversions aren't convenient for others at times.

gaia_nitemareleft How are the tiers for Kickstarters decided?

gaia_angelleft Could someone tweak the code on for bugs in Towns 2 to let all types be found?
Towns 1 lets you find rare bugs, but towns 2 doesn't (or at least not all the rare ones), and they're needed for alchemy.

gaia_nitemareleft Are there still plans in the works for letting us spend our achievement points?

(Do you hate my overuse of parenthetical statements? gonk )

gaia_angelleft How is ramen irl? What is the taste and texture and smell and experience?
I've always seen it in pictures and in anime, but haven't gotten to taste the proper stuff (Maru-chan doesn't count here).

And I know at least one person in the office must have had some...

Thank you for reopening this platform~
(I'm going to try to link any answered questions into this post as well. Hypehypehype)

Kickstarter Tiers: We try to set tiers to what we believe is obtainable by users and how much gold we would like to actually

sink for a particular event and how big the event leading up to it will be.


Narumi Misuhara
Darc Nightgale
I really happy that you guys are doin' this again. So thank you very much.

biggrin


1st. Achievements, as of lately there only seems to be achievements for kickstarters. I wanted to know if there are goin' to

be other achievements, or is it just goin' to be given up on. I know that there are some achievement hunters that have some

really good ideas for new achievements. I really hope that Gaia does continue with achievements, and please ones where we

don't have to spend real life money to get.

2nd. Alchemy. It's gettin' harder and harder to work on makin' the back wings due to lack of formulas, bugs, rare fish, and

inks. I wonder if there is a chance that maybe they could sell the formulas agaian. And maybe put some of those inks, rare

bugs and fish into the daily rewards. Or even have some put into rigs. You could also make it where we could make it so we

have an option to make some of them through GoFusion.

Again thank you for takin' the time to read my post. 3nodding


1. Of course, We have a bunch of achievements coming up for the event!

2. This isn't set in stone yet but Alchemy may be retired in favor of GoFusion. However, please post feedback about the two

features in SF. We of course don't want to make any decisions blindly as to what features you guys want. What we can do for

now however, is add some of these things to Flynn's Plunder!


bluealaris
Deazy
bluealaris
xx I met my fate xx
The Avatar Arenas have been ignored for a very long time now. Many users still enjoy using them. Why not use this to your advantage Gaia? An alternative and more inclusive means to promoting your new items and possibly generating the sales that you desire, particularly your LQI's. Raise the prize amounts for winners and host a contest each week that must feature a certain LQI, or whatever random item you wish to promote. Bring life back to the Arena's, generate more interest and, dare I say, "need" for your items and utilize what you have available to you, rather than introducing something new?


I've been wanting to work with the Avatar Arena for quite a while. I would like to work on updating the prizes for the Arena to begin with, at least to make them cohesive with the current economy- then work with users to come up with more contests afterwards.


I don't think raising prize amounts is the answer, most people don't enter for the gold but for the kudos.

Now raising awareness of the Arena (and maybe the gold for voting and commenting) - that is more important and re-adding the 4 votes per IP. Adding the winners to the featured avatars would be a start.


I see your point- I'll look into ways that we can feature great Avatars that gets users a lot more kudos. For instance - maybe a weekly announcement that features the winners?


Princess Angelishia
UneGothNoire
I was wondering if there have been problems with the auto cash and paypal,

or is it just me?


Hi there,

Yes, unfortunately we've been having some problems there. Our devs are working hard to fix them as we speak! If they have

affected you personally, please file a billing ticket through our

help center so an

admin can assist you!

So sorry for any inconvenience this has caused you!

Princess Angelishia


Zero Omega
Magnificent Moonbeam
Hello,everyone. I hope you all are well and I am wondering very much about

the art in the kickstarter? Are they all just new NPCs or some existing ones? I know I'm jumping the gun on this a bit since

one of them looks familiar to me.

Edit: I also want to say thanks for making a new version of Ask the Admin. It was well needed.

Let's just say some old favorites will be making a come back. ninja


Narumi Misuhara
gataka
Oh yeah, welcome back!

What are the issues you're trying to fix in zOMG! ?


I can't disclose everything, but some very important server security updates and code version updates.


Princess Angelishia
Castiel Lover
Will you please release more Ruby tickets? Only two were ever won - one

has been used and the other was bought for use.

If your artists are spread too thin, maybe spam the cash shop a little less and put more tickets out? No one would be upset

about a few less items and announcements a week.


Hey there,

We'll certainly consider releasing more ruby tickets! However, we have to allocate our artists' time to what we believe will

make the most amount of Gaians happy and help support our website.

Princess Angelishia


Narumi Misuhara
Arlette Mori
First of all, Thank you staff for listening to the user's concerns with the

lack of Ask the Admin. I am very happy to see it return as Ask the Staff. We are slowly rebuilding the communication gap

between users and staff. ATA was what helped make our community felt unique in my humble opinion. I'm glad to see this

feature back. I hope it continues! <3

First question - Narumi posted on Twitter months ago that the possible return to the Gaia Blog. Is there any update on this

feature returning?

Second question - I would like to know what the general plans are for the plot. I know it will be continuing, but I would

like to know if there is some sort of timeframe you are looking at?

Third question - Do you watch the Blacklist? If SO: Do you think Red is Lizzie's dad? razz


1. Not really, I wanted to bring this back but needed people around the office to volunteer to continue to make posts to keep

it active. Sadly I wasn't able to gain enough support to make it worthwhile. However, that was a long time ago. It's worth

looking at again. How do you guys feel about it? How many of you would read our blog if it was active? Would you want it in

our forum version? ...or Wordpress version?


Princess Angelishia
TazzyC123
Back when you introduced the story writing competition when the project EI

ticket came out it was somewhat implied that this could be a way to get a ticket from Gaia. Was this just badly worded and

you mean't other gaians might be so generous?

P.s. great to see this back and at that hour earlier for those in different time zones.


Hello there!

That thread was just meant for fun, sorry! However we may consider that kind of prize in the future!

Princess Angelishia


Zero Omega
EbeleRoderick
Hello, staff. While I appreciate this form of

communication back, we've needed it for a while, so I hope you're prepared to properly answer some of the serious questions

from the users in here. I feel that in order for the ATS threads to work, there needs to be honest responses that don't

undermine the issues we're concerned about.
I've bolded my own questions and put my thoughts on them underneath, the

latter being because I still care about the site and only wish for it to get better than it is now. I hope that my post gets

a proper answer, or at least acknowledged.

1.) Will there be better payouts for games in the future?
I know about the gold generators and your enjoyment of them, but a lot of us don’t like them and still want to be able to

afford items on this free-to-play site. Some of us have very limited ways of earning gold and would really appreciate it if

we were able to earn the items we want if you updated the game payouts. They currently don’t offer enough gold to keep up

with the economy at all.

2.) Have you guys considered making a sales page for the items you sell on a daily basis?
I've mentioned in the previous question that the community announcements are hijacked and I’ll stand by that statement as

long as we continue to be bombarded with items. A lot of us have requested to disable announcements is for this reason –

they do not hold a lot of community-related contact anymore and we're getting smothered by items.
I, as well as other

users, have supported this sales page idea in hopes that you'd tone down with the aggressive marketing approach and give us

some breathing room. It would be like the summer/black sale pages you’ve done in the past, only more informative – all the

items up for sale for that day/week would be in one place, everyone would know how much time they would have to get these

items, and events/gold shop updates/etc. would be more noticeable in the community announcements.

3.) Can there be a better way of responding to some of the feedback in the Site Feedback forum (and others) in the

future?

I'm concerned about some past staff responses to pressing issues that users have had throughout the year, and I personally

felt that they were patronizing towards the community as a whole with how passive and out-of-touch they were. I remember a

staff member stating before that you guys do read through Site Feedback, but I don't feel that the forum is relevant when

there's not many staff members showing more presence there. I think a beneficial way to handle feedback is to have more staff

members who work on specific features come in to answer concerns and willing to create compromises where it’s due.

4.) How often do you look at suggestions made for the gold shops?
Particularly in the GCD/SF/Petition forums. There are great ideas for items in there that could be used for future gold shop

updates. I personally made two petitions for bag accessories and

housing items in the past, and while I haven't been active in them,

I'd still like to see the gold shops updated with these items.

5.) In the near future, can we please have larger gold shop updates?
Because they need more love and they could have so much potential if they were updated with the items we'd wish to see in

there. The gold shops are my favorite features of the site and I want to be able to enjoy them to the fullest.



Site Feedback: We definitely don't want users to feel like we're patronizing them, that is not the case at all. We can

definitely take a look into how we reply to SF and other threads to ensure that we're doing our best to answer any

concerns/feedback without leaving you feeling like we aren't taking the issue seriously.


bluealaris
Slick Southpaw
I have some plot burning questions!!!

➨Is Ivan's time-traveling plot a one-off storyline, or can we hope for more events exploring Gaia's past while the Airship

Saga continues?
➨How likely are we to have an event that actually ties into the plot ever again?

➨Will we ever use the battle system developed for last Halloween again? It was awesome and I want to be able to use it.

Ivan's time-traveling storyline is an event storyline that won't be mentioned in the Manga, however it will include backstory

for some of the oldest citizens.

Very likely! Chances are 50/50- We don't want to alter the plot in anyway to wrap around an event so we need the right moment

in the storyline to have Gaians participate.

We have been revisiting elements from the old Battle System, but we will be using new code moving forward!


Zero Omega
Madorka
Good Evening Gaia Staff
Thanks for letting us know about getting more outfit slot's it was needed for a long time I wonder when will the chance take

effect.

A few questions I wanna ask you guy's this week.
1.Is Towns 2 gonna be involved in the Halloween event this year?
2.Can we do something about towns 2 troll's they seem to be getting wroser and some spam which make the server lag horribly.
3.Is go fusion gonna have any updates for halloween?

2. Trolls, yeah, trolls suck. We can take a closer look into what we can do to try and proactively combat trolls even

further. We do have some amazing tools that we have for Towns 2 to currently take care of the offenders to keep them from

disrupting you!


Narumi Misuhara
Shadey Kitty
Good evening smile

I was pleasantly surprised when I learned that the ATA has returned. Thank you for restoring this feature and giving us a

chance to interact with you out in the open.

What I would like to address with you tonight is the neglect of Aquariums. I attempted to bring this to your attention in the

Feedback

Forum
but as of this writing, there has been no official response.

Events here on Gaia use to include a broad range of areas including not only forums but shops, Towns and zOMG too. Special

mini games were developed for the events as well. Events were a pretty big deal around here and a lot of people knew that and

looked forward to them eagerly. In September of 2008, Aquariums came to Gaia and in October of 2008, tanks were inlcuded in

the Halloween event.

If tank owners had the Creepy Phonograph in their tanks

and chose the "Calm Water" song, the tank would get really dirty, turn black and then when it appeared again, all fish in the

tank were skeletons.
(this did not affect the tank's health in any way, AFAIK) Screen shot
* Note: This was only enabled for the duration of the Halloween event and no longer works.

Tank owners continued to enjoy having Aquariums be included in the special events for just a little over 1 year in 2009.
(You can see a list of events that have included Aquariums here if you like) Sadly, December of 2009, 5

years ago
was the last time.

Through all of the nerfs, the neglect (remember your other cash shop, Phin Phang?) and even the unpleasant

(putting it nicely) changes Gaia has made within just the past year, there are still quite a few tank owners trying to hold

on and keeping their tanks full even though it is (most likely) no longer possible for them to break even on the price of

doing so.

I think that at this point, some attention to Aquariums and some appreciation for those tank owners who are still with you in

spite of yourself is way overdue. How about at the very least recycling those Aquarium holiday effects ? It

seems such a small thing to ask.

The base for the effects is already in place. (isn't it?)
Doing so would not add the the inflation problem.
This would go a long way towards giving some cheer to the tank owners.

As one person stated in my thread in your Feedback forum (linked in the 2nd paragraph above) :
Quote:
give a little gaia, intead of taking thanks!


Thank you in advance for reading my note.


I saw the thread in SF last week about this. I sent a request to the dev who worked on Aquariums to try to turn that on. He

said he would take a look but as he no longer is assigned to Gaia tasks couldn't guarantee his time to do so. I can check

back with this person and see if he made some progress on it.


Princess Angelishia
Flint Jakobs
Hi there! Saw you answered a question about the Ruby ticket, but I wanted

to ask a bit more of a general question in that regard. Are there plans to re-release some of those, or are some of these

tickets (Golden and Emerald, mostly) generally done being released at this stage?

I'm sure it's been a lot of work for the artists involved, so I can understand wanting to hold off releasing them with too

much frequency, but I do like the concept of community creations, so I wanted to know if that'd be an ongoing thing in the

future as well.

Thanks! :]


You guessed it- these tickets are a lot of work for our artists so we do have to release them sparingly!

However, we will certainly be re-releasing them during special occasions in the future! They just won't be constantly in the

store.

Princess Angelishia


Zero Omega
Lizzie Andrew Borden
Oh also will you be getting more and new videos and offers for us? I mean

like for every, I dunno, Youtube channel we subscribe to we get 5 or whatever gcash? And for every video we Like we get more

than 1 or 2 gcash? I mean let us change up the payouts for these vids and offers.

That's controlled by our video offer providers, when they have more offers to give us then they'll provide them.


Princess Angelishia
Snorlax says NO
I know it was asked about a while ago, but I believe it was Princess

Angelishia that said the marriage system was being considered as a new feature.
Have you looked more into that system or is it thrown to the wayside and forgotten completely? ^^;


Hi there!

This is a project I personally love- and is still being considered as a project. However right now it is not slated for

release any time soon.

Princess Angelishia


Zero Omega
dragonmonkey
User Image




You may have noticed I'm wearing a Gaia T-Shirt.


The war in the kickstarter sounds like it's at the focal point of the Halloween plot. Why was it set at a far-stretched tier?


This is to raise awareness to the:

Save Our Plot
Movement.

It's a huge thing that we want to add and we believe that Gaians will be about to hit it!


Princess Angelishia
Calelith

Are we going to see a re-release of the Sapphire and the Pearl tickets?

They both currently have no tickets in existence.



Hi there!

Yes, we will probably be releasing those tickets again in the future! We just have to do it sparingly because they require a

lot of work from our artists.

Princess Angelishia


Narumi Misuhara
One of You
Thank you admin and staff for bringing this back! It feels nice to be able to

communicate with you once again. emotion_hug

Are there currently any plans to re-vamp Booty Grab and up the payouts to keep up with the current market?


No plans, but we can definitely have a look.


Zero Omega
Strife Dragneel
01) About this Halloween kickstarter we have right now:

Do you already have a lot of stuff planned for the Halloween event, and all of this stuff in the global tiers just extra

prizes/games/achievements that are unnecessary to add?

Or, Because we can't seem to make it to third tier, even after almost 2 weeks, are we going to miss out on a lot of the

content that was planned for the event, but now we are not going to get because we can't donate enough?

02) Also, in regards to kickstarters in general:

Do you think it maybe possible to stop having them for major gaia events like Halloween, Christmas, Easter, ect. please? Some

of us have gotten into the habit of hoarding our gold for the events themselves since they have become a bit of a gold sinks

in their own right.
Minor events like saving Louie and H.R. Wesley are okay.

Or, at least, give us a chance to recover gold in between kickstarters, please?

We have the event planned out with extra things users can unlock by hitting the global tiers. We believe that users will be

able to hit all the tiers, even the gold sinks that had slow starts eventually got hit.

We probably won't stop doing these gold sink events for major events as it allows us to provide you guys awesome things for

events while helping us sink gold in the economy.


Zero Omega
Pwnder
Welcome back, nice to see you all again, Admin/Staff heart

The problem of caches in our inventories has become quite an issue since the introduction of Caches for gold, and 10x more so

since the introduction of Heart Charms into the caches. Many people are opening bulk quantities for the charms and have no

use for the caches. This results in them finding their way into Dumpster Dive as one of the few ways to rid them or letting

them rot away in our inventories under several pages (Special Tab).

Caches are used solely as game items, via alchemy needs or GoFusion needs.

Could we get a fix that will give us the ability to bulk/stack trade, sell and list them in the MP.

Could they stack like game items and under the "Game"

items tab?

Due to how stacking items like bugs (game items) work it would not be possible for use to convert caches into game items.



Princess Angelishia
La Skullette
I had a question concerning Club Verge. Is it possible to lower the

prices? Since the individuals who are members of Club Verge have contributed to Gaia by making purchases over $99, the perk

was to be part of an exclusive group which honestly doesn't seem to be that exclusive. Prices are really high and other than

being the only ones to purchase the items, I see no other perks. I know people still purchase the items, but from what I

understood more people would buy from Club Verge if the prices were a bit lower. Thanks for reading! Thank you for bringing

this back. It really shows Gaia is more willing to listen. Much Love heart

Hi there!

We try to offer a variety of price points and generally Club Verge is our super premium store. However, we can certainly

consider adding a few lower price points into that store if it will make our Club Vergers happy! c:

Princess Angelishia


Narumi Misuhara
EbeleRoderick
Hello, staff. While I appreciate this form of communication back, we've

needed it for a while, so I hope you're prepared to properly answer some of the serious questions from the users in here.

I feel that in order for the ATS threads to work, there needs to be honest responses that don't undermine the issues we're

concerned about.
I've bolded my own questions and put my thoughts on them underneath, the latter being because I still

care about the site and only wish for it to get better than it is now. I hope that my post gets a proper answer, or at least

acknowledged.

1.) Will there be better payouts for games in the future?
I know about the gold generators and your enjoyment of them, but a lot of us don’t like them and still want to be able to

afford items on this free-to-play site. Some of us have very limited ways of earning gold and would really appreciate it if

we were able to earn the items we want if you updated the game payouts. They currently don’t offer enough gold to keep up

with the economy at all.

2.) Have you guys considered making a sales page for the items you sell on a daily basis?
I've mentioned in the previous question that the community announcements are hijacked and I’ll stand by that statement as

long as we continue to be bombarded with items. A lot of us have requested to disable announcements is for this reason –

they do not hold a lot of community-related contact anymore and we're getting smothered by items.
I, as well as other

users, have supported this sales page idea in hopes that you'd tone down with the aggressive marketing approach and give us

some breathing room. It would be like the summer/black sale pages you’ve done in the past, only more informative – all the

items up for sale for that day/week would be in one place, everyone would know how much time they would have to get these

items, and events/gold shop updates/etc. would be more noticeable in the community announcements.

3.) Can there be a better way of responding to some of the feedback in the Site Feedback forum (and others) in the

future?

I'm concerned about some past staff responses to pressing issues that users have had throughout the year, and I personally

felt that they were patronizing towards the community as a whole with how passive and out-of-touch they were. I remember a

staff member stating before that you guys do read through Site Feedback, but I don't feel that the forum is relevant when

there's not many staff members showing more presence there. I think a beneficial way to handle feedback is to have more staff

members who work on specific features come in to answer concerns and willing to create compromises where it’s due.

4.) How often do you look at suggestions made for the gold shops?
Particularly in the GCD/SF/Petition forums. There are great ideas for items in there that could be used for future gold shop

updates. I personally made two petitions for bag accessories and

housing items in the past, and while I haven't been active in them,

I'd still like to see the gold shops updated with these items.

5.) In the near future, can we please have larger gold shop updates?
Because they need more love and they could have so much potential if they were updated with the items we'd wish to see in

there. The gold shops are my favorite features of the site and I want to be able to enjoy them to the fullest.


1. Yes

2. Interesting idea. Will bring it up with others.

3. Answered by Zero

4. Pretty frequently!

5. I can't promise it but we can try to squeeze it in. smile


Continued next post
PostPosted: Tue Oct 14, 2014 12:13 am


Continued from previous post

Princess Angelishia
Di Inferi
Hello~! Hope all is well on your end Gaia Staff. I only have one question and

that is...

Is there still an idea or plan to add/show/showcase gaians in relationships when they post in forums?

I remember it being discussed a few months back and I haven't heard anything since.

First time posting in the Q&As! Have a good day~ 3nodding


Hey there~ !

This project is near and dear to my heart because it's so cute! It is still on our list of things we may produce in the

future, however is not slated for release soon.

Princess Angelishia


bluealaris
sup-qt
Hi Staff!
Thanks for giving this another try we all really appreciate it!

First I'd like to say that I love the project tickets and love that users are able to create their own items with them. Its a

fun experience for many people.
1 I was wondering if all projects have the same amount of chance when they are released, to have a ticket produced, or if

different projects (golden and rainbow for example) have different chances?

2 The other thing I was wondering about the tickets is if they all have a set amount of tickets that can be won, or if that

is only when you have explicitly stated that there is a set amount. (like recently with the baby/mini tickets)
I am asking this as we seem (seeem) to have only had ONE citirine ticket drop, and as this is able to be bought from gold I

thought this would have been able to produce more.

3 I love that we are bringing tickets back, especially mini ones so that artists don't get too caught up with the re-release.
I do however, wonder if you would be able to go back to release item rigs with the tickets.
I LOVE that there is a choice between gold and gems, however not everyone wants gems and it gets kind of boring.
I think having the option for items included would mean more people play the rigs as they would be playing for the items as

well as the tickets and would mean a drop in prices for said items as well.

4 Thank you so much for making all of the different projects! I hope I can get one one day but till then thanks!


- All of our Projects have different chances and odds.

- Some of our tickets have quotas to keep the workload for our artists manageable. We pull projects when their quota is

reached. I'm 99% sure that there is no Citrine Ticket quota- its just a very rare drop from its Project.

We will be releasing item Gens like Autumn Trunk with tickets in them in the future!


Zero Omega
Madame Lee
Also will there be a black friday even in the cash shop?
can people suggest Ideas for new projects or new tickets for projects that have not been made yet?

Suggesting new projects ideas: Definitely! Just post in SF!


Zero Omega
Nenanah
Can you make it to where the caches for alchemy will stack in our inventories?

Can you guys start posting in the SF and GCD fourms again? I remember seeing lots of userbase and staff interaction in there

now you guys like disappeared... I think you guys posting and answering questions put everyone at ease...

What are the achievement points for? Can we expect to see a loyaty shop/perk for them?

SF/GCD: Of course, we still do post on occasion. Keep an eye out for more of our posts in the future.


Narumi Misuhara
Kain-Senpai
First, I want to give my thanks for you guys hosting Ask the Staff. I'm hoping

this will continue and become another long tradition of Staff communicating with the users.

I just have a few questions for you:

1)In regards to new users signing up to the site, has there been any improvement on a capcha system? It seems we're getting

bombarded with spam accounts again.

2)Do you guys plan to open up more avenues of communication, so the users (those that choose to know, anyway) know what is

going on with the site?

3)I understand the company requires a profit revenue in order to succeed, so I'm asking if the Staff has look into other

possibilities? Users (at least the ones who are vocal) aren't very happy with the gold generators constant release.

4)Do you guys have any plans to update the games on the site?


Thank you very much for taking the time to read and answer my questions.

Edited: I made some corrections to my post.


1. Not yet but we did add this to the Engineering task list. We wanted to make it easier to create accounts but it is

currently a little too easy X_X

2. Yup, I'm toying with a weekly hangout thread among other ideas.

3. Yes, and there are some very interesting ideas on the horizon!

4. Yes.


bluealaris
K i n g X u m o t - XVI
Two questions-

1: What's the deal with Club Verge? I didn't see any announcement about it being given up on.

2: Regarding RIGs, will there ever be a time when one RIG will be pure human base and the other RIG will be pure Paw base?

Like that one RIG you guys had with it containing a light and dark version, those 2 RIGs in one month. I believe this would

be a great idea.


Club Verge is still being updated monthly or bi-monthly!

We have had some pure RIGs with Paws and pure human RIGs- please feel free to post your ideas on Site Feedback and I'll be

sure to take a look!


Zero Omega
dragonmonkey
There was a kickstarter where the 150bil personal tier mentioned winning a chance

at being drawn in the Manga. I'm wondering if the winner(s) have been chosen and for what Manga (current/future)?

^Personal question. Thanks for your consideration.

We do have winners, it will be for the current manga. However, the time of when they will be featured hasn't been decided

yet.


Princess Angelishia
Moeseph
Princess Angelishia
Moeseph
Another question.

What are your plans for Club Verge?
If you have any plans for it, I'm guessing you will be giving an extra year for everyone whose membership is about expire,

correct? It only seems fair.

There really isn't anything exclusive about Club Verge. All your good items goes straight to the Cash Shop for all users.



Currently we update Club Verge with a few premium items per month and continue to grant birthday crowns. However, we are

happy to take suggestions from our valued club members as to what they'd like to see for Club Verge in the future!

Princess Angelishia

Your "premium" items are worth far less than cash shop items in resale value.
So there really isn't any point in buying it. I can just go to CS, buy an item, sell it, and buy like 10 of Verge items from

MP or the exchange.
Another reason is that if the item is really good, you'll just move it to CS, how is that an exclusive then? Example: Flynn's

Booty.
Also, you guys almost only make announcements for Cash Shop items.
I have not seen one Club Verge announcement since last year.


Hi again,

We generally do a guild announcement every time we release a new item in Club Verge. If you are not part of the guild, you

won't see them. They only go out to Club Verge members.

Princess Angelishia


bluealaris
One Rainy Night
Two people tipped my

post and

questions regarding bugs and inks
in the brief period that it was the latest page, which I take as a sign that more

people want to have that question answered. However, I do want to ask a few more questions while there's time to.


Animal users often feel like their base gets neglected during updates and events. There are very few affordable items for

animal users, especially free users. For events, could you please release each event item in a human and animal version on

the same day? You could even give us a choice between the two versions each day.

Also, would you consider any of these possibilities:
- Converting more human gold shop items into animal items?
- Creating a thread to ask animal users what they want more of?
- Adding new furs for gold at Skin Tyte (since it doesn't look like many users buy cash furs, from the looks of the MP)?



We are continuing to make items in the gold shop for Paws as well as convert items for them. Updates may not be as swift as

many users like, but please remember that Gaia's item repertoire is vast and 10 years deep. I will look into making a thread

for Paw specific site feedback- and we love making furs for our Paws!


Narumi Misuhara
Luxury Soul
When will the staff Fix the wish list glitches, make the picture of the item

coordinate with the link of the item so it won't be too clutter on profiles. And where we can public our list under our name

too.. That would be cool.


For the glitches, please create a thread in Bug Reports and Technical support if you haven't already then PM me the link so I

can get it to the right peeps!


Narumi Misuhara
Memphitelle
Any chance we'll get a new IM system such as meebo?
I recall in an old thread that was previous in the ATA, that you guys had one in the works but didn't know when to release

it. Here's the thread

archive from the one where you claimed having an IM system, but no release set date...


Other than that, any plans for Halloween? Haunted houses, movies, trick-or-treating, etc?


This hasn't changed, we have one but there has been questions raised as to how many people would actually use it. I'll see if

maybe we can get a poll out to get a better gauge of how many of you would. smile

No plans for Halloween sad


bluealaris
dragonmonkey
Why are there so many mini-plots that seem disconnected from the main storyline?

1st we had the summer spirit rivalry, now we have Ivan's time travel. We'd like to see more of Gino's saga & his impending

conflict with NYX --Why are we getting these mini-plots?

Thank you for your consideration.


Hi Dragon! As a fellow fan of the comic, I'm glad to see so many requests to tie in the main storyline. Its definitely

something we plan to do in the future.

We do have a number of events that don't include the main storyline or characters because:

a. We don't want to neglect all of the other characters that aren't in the main plot at the current moment.

b. We don't want to bend or manipulate the plot just to suit it to an event that ties in a holiday.

I hope this answers your question to your satisfaction!


Zero Omega
Frozen Mist
What kind of refund/reimbursement options do paying customers have? And are there

any possible changes coming to said issue?

Paying with promises of future items (selling the rights to an alchemy wing formula, for example) have been established as

against the rules, but some people are using this premise to buy golden/rainbow/platinum/etc tickets - ie "donating" tickets

to a friend, in exchange for ownership rights to the final created item. 9 out of 10 copies of the item they make. Basically

selling the ticket in exchange for future return of the ticket's created items. Does this not violate the same rules that

forbid us from selling the rights to formulas? If so, will you take any steps to prevent people from exploiting this in the

future, and how?

Do you have any sort of internal policy for staff members requiring replying to users issues? I know I have met many a mod

who outright ignores all PMs they get. But my concern is more regarding tickets, since sometimes peoples tickets go

unanswered.

After 1337gate you mentioned there will be a change to internal policy. Mind letting us know what exactly those changes were?

For transparency sake, since that whole debacle was a huge blow to the community.

As a general rule we do not provide refunds for purchases. This is a pretty common policy amongst any site or game that uses

virtual currency. There are exceptions depending on the situation, but as a general rule, all sales are final.

We'd have to take a closer look at this situation before we make a policy, but a general rule of thumb is that you cannot

sell something on the premise of "promising" to return something later or sell something that you do not currently have.

Yes, basically we will answer any ticket or report we get and answer until we cannot help the person any further. There does

eventually come a time where we cannot actually do anything else for a situation and we have to close out a ticket. To

clarify, there is no requirement to answering PMs, the best way to inquire would be through tickets in our help center.

Basically, we won't be doing it again and items have to be purchased with gold you legitimately obtained through using the

site.


bluealaris
SakuraSyaoran
bluealaris
SakuraSyaoran
Are you guys ever planning on providing benefits to Club Verge? There is literally no benefits at all. The items released there will be in the regular CS and the CV guild has been neglected. You guys have done nothing to make the shop special. You might as well close it and move all the items to the Cash shop.


We are looking into ways to make Verge more special beyond the Birthstone sets and exclusive content. If you have any requests or ideas please feel free to share them!

Well you guys could offer CV members full cash shop discounts or release special ei that won't be released in the other shops.


Excellent ideas, I will take them into consideration.


Narumi Misuhara
PiercednSaved_Kyarri
Ok so I have a windows phone and a kindle fire. Is gaia thinking about

making the mobile app for both Kindle and Windows Phone user?


When we update mobile we'll be trying to hit as many different platforms as possible.


Zero Omega
Indexes
Also, any plans for another forum spring cleaning anytime soon?

Yup! No idea how soon but we plan to do it!


Princess Angelishia
CanyBites
Hello Narumi, how are you? I am one of the many members from Booty Prowling

Panther. We were wondering if your staff is planning to update the fish in Phin Phan's shop or in Gcash shop anytime soon..?

Also, can your staff please have more special events that is related to the Booty Grab community in general? Thank you for

having this Ask the Staff.

-CanyBites ♥


Hi there!

We can certainly consider adding some more fish back into the store! c:

Princess Angelishia


bluealaris
The Prince of Sweets
Hello Admin.

I love fishing and all i care for now is this. crying .

Are we gonna see a new fishing map with new fishes to collect?

Those 3 maps has been there for 10 years now. It would be nice if we can see an update.

Thanks more power.


We are actively having devs work on updating fishing!


Princess Angelishia
Ninja Katze
Can you guys make animal skins that coincide with events?

What I mean is that it might be a smart idea to make NPC skins, such as a Jack base, an Easter Bunny base, and elf bases in all the normal human colors.

I feel like they'd make great selling points CS wise for Paw and Human base users since NPC's are something both sides enjoy.

I'd suggest it myself to Finni, but I'm not a contractor anymore...

Example

User Image


Also, Happy Halloween!

http://fc07.deviantart.net/fs70/f/2014/285/9/9/pawgroup_by_cat_party-d82mpg0.png
Yay for art contests... Do more of them...


Oh cute! We can definitely consider doing something like that! And also more contests are on the way!

Princess Angelishia


Zero Omega
Luxury Soul
You guys should offer some Gaia's goodies? Such as pillows (Human size pillow) or blankets, kind of things. Or dolls, custom dolls in real life. I'm just saying this to benefit you guys and make you more money. People spend so much money for ticket on here to make their own Gaia's avatar... what about REAL LIFE avatar? Make a ticket about it, dollhouse ticket? :3

Unfortunately probably not.


Narumi Misuhara
Twisted Lady
Thanks so much for doing this. I have a few questions that I've been wondering about forever.

1. Any news on the pets system? An old journal from last year said you were looking to launch it around February, but obviously that wasn't the case. It seemed like you guys were fairly far along with it, it would suck if the project's been scrapped after all that work.

2. I'm glad you've revamped Rococo and Mecha Neko from their original purposes so that they can get more attention. Are there any similar plans for Verge, like maybe repurposing it as an Animal store?

3. Over the years I've noticed that the housing robots and Cardbot from the casino have never gotten their own SDPlus dolls. Is my dream of having a tiny little cardbot by my side totally shot, or do you think they could finally show up in the future? It'd be so cute if he came with a fistful of tickets to hold!


1. We worked on it but we kept missing the Engineering deadline. Eventually we could no longer commit the Engineering team to stay on the project so we had to scrap it. It's not completely forgotten though, it's still on our main project list.

2. *shrug* smile

3. OMG they haven't!!! HEADS SHALL ROLL!!!!!


Zero Omega
Nenanah
Is there any word on guild updates? We have been promised an update to guild since forever, it has never happened.

Can we up the gold cost on buying a guild, buying forums, and sending out announcements to help balance out inflation? Right now it only costs like 20K to buy a guild, that is chump change.

If you want you could probably add a cash feature to guilds.
Like buying them, adding forums, announcements...
If you need money to be able to update and maintain a feature, there is always that...

Regarding gold cost: Something we can look at.


Princess Angelishia
Junice X
Is "Ask The Staff" going to be a weekly, monthly or just a one time thing?


Weekly!

Princess Angelishia


bluealaris
Tsuki_Kirkland
Hello, thank you for doing this first of all.

I was wondering what exactly your plan was for paws? We get a ton of cash shop items, but rarely any gold shop items. In events we only get a few items

Plus we have an issue in games where our avatars don’t show up, you can only see the top of our heads . Will this be fixed?


Hi there! Thank you for stopping by and asking questions! We will try to update for Paws as often as possible, for events, gold shops and prizes. The majority of our userbase uses human bases and we are trying to satisfy the demand for items in a proportional way that is fair to everyone.

As for Game issues, please file a ticket to Bug Fixes and we'll have our QA team and devs look into it!


bluealaris
Azura Cantarella
Hi and thanks for doing this again! biggrin

I apologize if this is a repeat question. Any further word on the old unisexing project? Correct me if I'm wrong, but it seems that the staff that were working on it are no longer with Gaia and I'm forever patiently waiting on those Cobalt Split Socks. Those are a nice color for socks...and a blue I feel should be used more often. xd


We are still slowly chugging through our unisexing! The staff that work on these updates are working on several other projects, but it hasn't been forgotten.


Narumi Misuhara
spam and ham
YO SO IM TYPING IN ALL CAPS TO SEEM COOL

jk thats obnoxious.


anyways

TOPIC 1) aye when are you gonna stop releasing new items and start focusing on new content, im still waiting on cool games.

TOPIC 2) lol u shud make pets available on flash instances and like you have to give the pets food that are buyable with either gold or gc (sink?)

TOPIC 3) are you planning on making new stores! smile

TOPIC 4) can you make it so that when you open zOMG it says "prnfg is god?" thanks.


1. One doesn't really affect the other razz

2. Agreed!

3. Maybe.... maybe.....

4. Ummmm. no razz


Narumi Misuhara
Crescelius
Will there be more explorable areas in Towns 2? Maybe having ALL the towns having explorable areas like Gambino Island?

I've always wanted to explore Durem and Aekea, and it'd be nice if we could get weather, and a functioning day/night cycle with working lights, too!


We already have more areas ready, we just haven't opened them yet. We also have weather, we just haven't been able to get it to function quite right :/


Princess Angelishia
Le Cornell
Are there plans for future Zomg items such as new rings being put in the cash shop?


Perhaps in the future! But right now all zOMG items have been pulled from the stores while we work on the critical error.

Princess Angelishia


bluealaris
xx Kyoki Sanitys Eclipse
bluealaris
Vannequin

Are there a set amount of tickets in all the Projects?
Are there still tickets in Project Loyal Recolor Me and Project Oldschool?


Some of our Projects, especially ones that require a huge amount of art time have a limited number of Tickets. Once we have hit the quota we pull the generator that contains the ticket out of the store or out of Loyal's!

So does that mean that the remaining Project Evolving Items don't have a chance to contain the Sapphire ticket still since they were pulled from the shop early (even though the account with the ticket was supposedly banned?)


The Sapphire Ticket is still roaming the site and the account that is holding it is not banned. There is still a chance to win another ticket from the remaining items on the site however we will not be releasing the project again for a long time due to the art obligations!


Narumi Misuhara
winterbubbles1
Pwnder
Also, throwing my idea out there heart

The Avatar Arenas have been ignored for a very long time now. Many users still enjoy using them. Why not use this to your advantage? An alternative and more inclusive means to promoting your new items and possibly generating the sales that you desire, particularly your LQI's.
Raise the prize amounts for winners and host a contest each week that must feature a certain LQI, or whatever random item you wish to promote.
Bring life back to the Arena's, generate more interest and, dare I say, "need" for your items and utilize what you have available to you. Many of us still love the Avatar arenas and there is alway so much focus on avatar items that when we get them we can't help but want to show them off wink

Any plans to update the Arenas at all?


I think it'd be fun to have this and have a good prize so more people will use it ^^


I agree we should, arenas is our cursed project, we've tried three times to update that feature and something catastrophic has happened to it each time.
X_X


Zero Omega
Yuekazehime
Are there new and varied gold sinks in the works? Kickstarter-only seems to burn people out, so a little switch up would be nice.

Definitely, our two main consistent gold sinks right now are these gold sink events and Flynn's Plunder. But I know we'll have more in the future.


Narumi Misuhara
Abyss Traveler
Hello I havent done one of these before or know exactly what to say. but im just going to ask if any of what i list is able to be done.

question 1: Are you guys in the future or soon able to fix the npc shops? by fix i mean can you make it so the shops that wont let you pick the ammount of quanity for example Loyals shop if i want to buy bundles from him or other goodies im not given the option like i could in the old gaia for any ammount i wanted. so if i wanted to buy 5 bundles or 10 but because i cant set a number i basiclly have to keep pressing 3 to 4 buttons each time i make a purchase just to get another bundle etc. im not sure how many shops atm dont let you pick quanity but yea I hope you can do something about it.

Question 2: Also i was wondering even tho theres no arranger atm for inventorys. maybe you could create a easy simple alphabetical order. for example if you have items with A to C it organises them.

Question 3: also could you please add all your npcs into companions? i notice you dont have many you should make a Rina companion etc please if possible?

Question 4: also please add alchemy items into the go fushion people use charms now days more then the alchemy its just a idea tho.

Thank you for your time reading this.


1. We are actually currently looking at this.
2. I can see how feasible that is.
3. Oooooo
4. We can look at this, thanks for your feedback smile


Zero Omega
Pandy Belle
Please give out last months Fishing Trophies emo

We haven't forgotten, we're just confirming that everyone who would get trophies followed the TOS and did not bot the game.


Zero Omega
Quibuz
i have 2 questions for the staff:

  1. Can someone make a list of all current gaia staff and support members? the old list is extremely outdated.

  2. What is the status on zOMG! ??? when will the game be available again and what exactly are the changes going to involve (new areas??) ??


Thanks in advance for answering these questions. User Image

1. We'll see what we can do!


Narumi Misuhara
Kiarra-Chan
Okay...
How do you guys plan on "re-prioritizing" the manga?
When I asked Narumi that's what he told me.


The prioritization is based on other items that need to be made as well as image assets for features and projects. There are times when a feature or product actually requires the advance of the manga, in which case it gets very high priority.


bluealaris
Nenanah
Can you please make an item update to the pink/blue/brown giftboxes and golden/wooden trunks?
We haven't had an item update in those things for a few years...
It would be really nice to look forward to getting one of these rare events again.


I would love to update this feature- I will make plans to look into updating these, the Pink Link and also the Crystal Boxes in the future.


Zero Omega
Zyvox
QUESTION:

Will we ever be able to rename our usernames into something that has already been "taken", but that account has been inactive for 10+ years?!

Pretty unfair that there are some cool usernames that we can't use because someone made an account in '03 with that name, and never logged back in after making their account...

What are you going to do with all these outdated, spam accounts?!

You can always file a ticket about this and we'll see what we can do. We can't guarantee that we'll be able to change a name from an old account to give to you because that's the only recourse a user has to get back into their account. However, it doesn't mean it isn't impossible.


Narumi Misuhara
nine-step waltz
As someone has already stated in this thread (if you've already answered their's I didn't see it), events used to be really fun for the entire community and involved the Gaia story, but recently it seems as if those of us who don't have real money to spend on that sort of get the shaft.

What ways are the staff planning to ensure everyone involved has equal opportunity for enjoyment in future events?


It's a balancing act. For the Halloween event, basic actions will cost minimal gold, if any, to do.


Princess Angelishia
Pynk-Mochi
Hi! Just a couple of quick questions...
#1 are you going to update go fushion? Please, I literally have hundred of charms and nothing to make in the go fushion.
#2 are you going to be bringing back the gold generators SOON??
#3 Are we going to see the return of the 100 pack item rigs, that are not extremely expensive?
Thanks for your time!


1. Yes we will be updating Go Fusion in the future!
2. They will be back on and off!
3. We are trying an alternative to those by occasionally releasing very well priced bundles of old items rather than putting them into chance items.

Princess Angelishia


Platonix

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