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 Posted: Thu Jul 25, 2013 4:15 pm
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Posted: Thu Jul 25, 2013 4:17 pm
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Post 2: Reports
emotion_bigheart Moderators really value your reports when you see something wrong on Gaia. It helps them see things they may well miss otherwise, since there are only a few of them compared to thousands and thousands of users. Reports also preserve whatever you're reporting in posts or chats so they can see the problem even if the poster edits their post or the chat closes.
talk2hand Don't tell someone you are reporting them.
Telling someone you are reporting them is considered threatening and therefore abusive, and we do not tolerate abuse on Gaia. If you see someone posting the wrong thing or in the wrong place, you can privately PM them a polite reminder if you think it's just an honest mistake, or just report them. We'll take care of the rest as soon as we get to your report.
If someone is posting something you don't like, the most effective reaction is to pretend they didn't say anything at all. There is also the Ignore function which makes it even easier to do that because then you can't see what they are posting anyway. They are also prevented from sending you PMs or friend requests or posting in any of your threads. Search Gaia Help for "Ignore" for more details.
sweatdrop I've been reported! Will I get banned?
Not the first time unless it's for doing something really awful like asking another person for their account password or pretending to be Gaia staff or trying to scam someone or buying/selling Gaia gold or Gaia cash for off-site stuff (accounts/items on other websites, real money, sexually explicit material, etc.) or posting malicious links that download viruses etc.
All reports are carefully investigated so if you don't do that stuff, you won't be banned even if you make a mistake. We usually issue a warning first, but eventually if you keep breaking the rules you will be banned.
The best way to stay out of trouble is to read Gaia ToS and Rules as well as the Stickies of whatever forums in which you post, and obey those rules and guidelines. Never give out your password or "log in" to a site that isn't Gaia. Feel free to PM me or any other moderator if you are unsure of something. |
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Posted: Thu Jul 25, 2013 4:20 pm
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Posted: Thu Jul 25, 2013 4:32 pm
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Post 4: Scammed!
Scammed is when you've been tricked into giving gold or items or work to someone without getting what was agreed in return. If this has happened to you (or if someone tried to scam you, even though you didn't fall for it), please file a scamming report using this form: Scam Report. Tips for filling out a good report:
Describe the situation
Please make sure to describe to us how you were scammed. It's important for us to understand what happened to you, but do remember that while we ask of you to be detailed, we also appreciate if the information is concise.
Evidence
To ensure accuracy of our investigations as well as speeding up the process, proof of the scam is helpful to us.
Links to conversations and/or agreements
Providing a link to where you and the scammer made the agreement, helps us understand the case. Do try to link to the page of the conversation instead of a link to the first post of a thread with hundreds of pages. If it was in a comment in a profile, link to the profile comments.
- NOTE: If it was a PM, do note that we cannot access a user's private inbox. You can either provide a screenshot or use the "Report PM" feature and then add the Report ID in additional notes in the report.
Screenshot
Provide screenshots of a conversation from PMs or maybe Flash environments - such as Towns, Fishing, etc. - if available (and applicable!).
Trade titles
This is more of a pre-scam tip, but: It always help if you note in the trade titles what your agreement is. For example, if you are lending a ORLY Hat for 5000 gold and to be returned in 2 weeks, enter "2 weeks loan of ORLY Hat for 5k".
Additional Notes
If you have any additional information to provide that can be useful for us in investigating your scamming case, please provide them. This could be link to other related threads, guilds, etc. In a case of an art scam for example, it would be good to see the samples that was shown to you and the result of your order.
Correct usernames
Make sure that the username you enter in the report is accurate. If it's the wrong username, it may make us investigate the wrong account and slow the process down as we track which account it actually was.
I was hacked, scammed, or otherwise compromised! How long before my problem is solved?
We understand your eagerness to get your account back. If you've filed a report about your account, it is in our database awaiting review. It may take a while for our staff to reach your particular report in the queue, but rest assured that they are working as quickly as they can. Thank you for your patience. |
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Posted: Thu Jul 25, 2013 4:34 pm
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Posted: Thu Jul 25, 2013 4:42 pm
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Post 6: Why was I banned?
We hate banning accounts, but sometimes it’s necessary for the good of the overall Gaia community. We want everyone to have a fun, safe time on Gaia. When we have to, accounts on Gaia are banned for two main reasons:
1) Engaging in behavior that violates Gaia's Terms of Service and/or Rules and Guidelines
2) As a preventative measure to protect the account if there is evidence it has been compromised by someone else (there was unauthorized access into an account)
Bannings for Terms of Service Violations:
Account bans occur when an account has been found to be engaging in on-site behavior that is in violation of Gaia's Terms of Service. When you join Gaia, you agree not to break the rules of the site. The Terms of Service and the Rules and Guidelines are there to help keep Gaia a safe and fun place for all members. When there is hard proof that you engaged in behavior on the site that violates these rules, your account will most probably be banned.
The length of ban depends on both the severity of the offense and if the violation has occurred more than once and you have been previously warned about engaging in such behavior. If a violation is serious enough (e.g., hacking, scamming, phishing, etc.) then the account will receive an immediate permanent ban. In all cases of banning, the user is sent an email with a warning detailing the offense, and how it violates the Terms of Service so he/she can know what behavior was inappropriate. Again, bans are not placed without hard evidence of the infraction; bans are not based on hearsay.
Banning to Prevent Malicious Misuse
The other main reason an account might be banned is as a preventative measure. If we believe that your account may have been compromised, we will place a ban on the account temporarily to prevent any possible intruder from having further access to the account. Such a ban is placed not as a punitive action, but as a preventative measure only. Imagine if your account was compromised, and the intruder used it to post inappropriate images or send phishing links to other members of the Gaia community and do irreparable damage to your reputation. In such a case, banning your account not only stops this from happening, but helps to keep your user reputation in good standing. We can recover lost gold or items, but we cannot recover your account's reputation on site!
If you have additional details about your account ban situation, please see the next post. |
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Posted: Thu Jul 25, 2013 4:54 pm
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Post 7: I have new information about my ban
If you wish to have your account ban reviewed, you are certainly welcome to file a request (ticket) through our Ticket System to have the ban re-investigated by our Account Integrity Team.
Before you file a request to have your account ban reviewed, however, you should know that only those cases in which the user can provide additional information and verifiable proof not originally known at the time the ban was placed will be actively re-investigated. Requests that do not meet this criteria cannot be responded to – sorry.
The proof required to re-open a banned account investigation needs to be compelling and provide additional detailed information that can be verified by staff members if necessary. Proof does NOT include such things as:
ninja Vague and un-provable statements of personal innocence (e.g. “It was not me, I swear!” or “My cousin got on my account and hacked people, not me!,” etc.)
ninja Statements made by friends, relatives, or other members of Gaia not directly involved in the incident, and who do not have access to the account.
ninja Making claims that someone said or did something to your account, but failing to substantiate these claims with copies of private messages, chat transcripts, etc.
If you do decide that the information you have regarding your account is valid and verifiable, and you wish to have your ban reviewed, then please file a Help Center ticket using the following steps:
Ticket Steps Login to Gaia Online using an active, unbanned account. Create a secondary account to do so if necessary.
Click on the Contact Us link on the bottom of any Gaia page. Once at this page, scroll down until you see the section titled "Still can't find your answer?" and click on the link that says Click Here. Clicking this link will redirect you to the Help Center ticketing system.
Once in the ticketing system, please file a ticket on behalf of your banned account. Select General Account Inquiry from the drop-down menu, then select Account Bans as the topic of the inquiry, and then select the appropriate sub-topic that most reflects your banned account situation.
Fill in all required report fields and click the Submit button to submit your report. Once we receive your inquiry and investigate your ban, our team that handles account inquiry tickets will respond to you and provide you information about why your account was banned. |
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Posted: Thu Jul 25, 2013 4:55 pm
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Posted: Fri Jul 26, 2013 3:03 pm
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Posted: Fri Jul 26, 2013 3:08 pm
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Posted: Fri Jul 26, 2013 3:09 pm
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Post 11: Gaia Staff: updated as of 6-18-19
Moderators and Forum Assistants are here to help you on Gaia. Each class of staff listed below have colored names and specific titles to represent the different tasks they perform. Please use the appropriate form of contact to have your concern addressed most quickly and efficiently. If you see a thread or post that is in violation of the Terms of Service or Rules & Guidelines, please use the Report Topic or Report Post links to report it in the individual thread. Each name below is linked to PMing them.
NOTE: All staff on Gaia have colored names and a specific title under their username specifying their role on Gaia. Anyone without a title underneath their username is NOT an official of Gaia in any way!
Forum Assistants Forum Assistants move threads only in specific forums they are assigned to. Forum Assistants DO NOT assist users with Terms of Service violations. Akari Yui - Forum Assistant for The Gaia Exchange A r u r u - Forum Assistant for The Gaia Exchange HyruleanHero - Forum Assistant for Bug Reports, Site Questions Khrate - Forum Assistant for Gaia Community Discussion, Site Feedback, The Gaia Exchange Meighei - Forum Assistant for Gaia Community Discussion, Welcome Pink Peppercorn - Forum Assistant for Bug Reports Pugnacious Banana - Forum Assistant for The Gaia Exchange RandomKate - Forum Assistant for Gaia Community Discussion Toriki-chi - Forum Assistant for The Gaia Exchange, Welcome Vannequin - Forum Assistant for Gaia Community Discussion, Site Feedback Moderators Site Moderators are responsible for specific forums on the site, as listed above, and handle Terms of Service Violations and thread move requests. These moderators also cover Gaia games, chat rooms, towns, and other features of Gaia. aaleeyyee - Site Moderator for Chatterbox, Gaia Community Discussion, Site Feedback cannele - Site Moderator for Chatterbox, Gaia Community Discussion Chocobo Princess - Site Moderator for Welcome Dragondude3 - Site Moderator for Chatterbox, The Gaia Exchange lmpetigo - Site Moderator for Chatterbox, Gaia Community Discussion, Site Feedback, Site Questions, The Gaia Exchange, Welcome mephiee - Site Moderator for The Gaia Exchange Meiriana - Site Moderator for Chatterbox, General Discussion, Site Feedback Zzyli - Site Moderator for Chatterbox, Site Questions Global Moderators are responsible for Abuse and Harassment cases, as well as help oversee Terms of Service violations across the entire site. Global Moderators may have other special functions that are specific to a particular role. If you need to report an Abuse or Harassment case, please use the Report Abuse/Harassment form instead of PMing a Moderator. Casrial - Global Moderator Omni Moderators are responsible primarily for account issues, hacking and scamming cases, as well as special projects related to account security and site safety. If you need to report a Hacking or Scamming case, please use the Report a Hacking or Report a Scamming forms instead of PMing a Moderator. Elindranyth - Omni Moderator idleRAT - Omni Moderator Admins and other staff Admins are responsible primarily for high-level administrative tasks, billing issues, and overseeing Gaia moderation staff. Lanzer - Admin Lead Gaidin - Admin Valenas - Admin Artists, Developers and other staff are many other people who work hard to make Gaia awesome by creating new features and new art, items and much more for you every day! These people have brown names and may post around the site but will not be able to help with Terms of Service violations please contact Gaia Moderators and Administrators for assistance. it amy - Gaia Staff Jak Bauer - Gaia Staff Riyokuma - Artist
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Posted: Fri Jul 26, 2013 3:11 pm
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Posted: Fri Jul 26, 2013 3:12 pm
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Posted: Fri Jul 26, 2013 3:12 pm
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Posted: Fri Jul 26, 2013 3:13 pm
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