Celes Star
You can call tech support, but don't expect overly much from them. My BF lost his password once(but not his ID) and they were about as helpful as paste. Fortunatly, he found it about three days later.
If worse comes to worse you could cancel the credit card
blaugh oh my god, "as helpful as paste" i'd agree and then say they're worthless and get paid to respond with "friendly" garbage. I say this from my own(bf's) experience, in talking to them 3 times, on 3 different subjects which resulted in a complete waste of time and little to no answers -_-.