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Tags: Runescape, skilling, non-drama, helpful 

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Hacked, I don't know how to contact Jagex. Goto Page: 1 2 [>] [»|]

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Carbombgun

PostPosted: Mon Jun 07, 2010 6:35 am


Yesterday morning, I was hacked and I finally got my account back this morning. All the crap I had equipped gone, about 9m. My bank pin was set to be deleted. I tried to say the usual "Morning" in the Gaia Guild chat and it says that I have been muted for a further 13 days.

I found this in my Notes
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When I found out I was muted, I checked messges and it was empty, so I went to Appeal Offence. I am NOT responsible for any on 06-June-2010.
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Heres what was in the evidence, it was the same for all 4.
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And heres the appeals that was already made
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As you can see, I can't appeal for myself now. I need to know how to reach Jagex because I can't find out. I checked customer support but it won't let me message them.
PostPosted: Mon Jun 07, 2010 7:44 am


I had this same issue in contacting jagex about the event and such, I couldn't find a way AT ALL to contact them. Your best bet would mayb be going on the actual jagex website and seeing if they have an email or address you could send a letter to?

sorry your hacked car sad really sucks

Unkn0wn192837465

6,650 Points
  • Citizen 200
  • Forum Regular 100
  • Conversationalist 100

Ironclad Pen

PostPosted: Mon Jun 07, 2010 8:30 am


I'll ask Silv about this but other than that, is there a mule account you could use to contact Jagex? If so, I would get onto the forums and start a thread, explaining what happened. This is extremely unfair. I'm sorry. sad
PostPosted: Mon Jun 07, 2010 9:50 am


They should make a some kind of email for s**t like this.

Cabbage Emperor

Dangerous Lunatic


avenged_king

PostPosted: Mon Jun 07, 2010 10:39 am


Thats lame, I'm sorry. ]: There should be a back-up incase stuff like this happens..
PostPosted: Mon Jun 07, 2010 11:02 am


Wow. :[

That's awful. I wish Jagex was easy to contact, I've had so many problems with payments and havn't been able to contact them, it really is a hassel.

I hope all goes well. :[

The Snarfy
Crew

Noob


1ForLyfe

PostPosted: Mon Jun 07, 2010 6:22 pm


your best chance to get ahold of anyone is in forums really. and only way you can do that as well is if you get a forum mod to get a jag mod to take a look at it. make sure you virus scan your computer as well. I used to have a hacker problem as well. i got in the habit of bankin my items before id get off. as for all the trash talkin i didnt have that issue and that really sucks sad sorry car
PostPosted: Mon Jun 07, 2010 7:57 pm


I'll talk to Timbo next time he gets on, I solved a problem for Don once about payments. I'll try my best buddy smile But what an idiot, the guy who did that to your account that is, I'll specifically ask him to erase his ip from your account so he can't get back on, hopefully ban him as well.

Aicas


Ironclad Pen

PostPosted: Tue Jun 08, 2010 9:45 am


I tired talking to Silv about this last night but my wireless
kept logging me out from Yahoo. His advice, since he really
doesn't talk with other mods, is to head to forums. Hell, if
you can, get in contact with Air. I'm sure she of all people
can do something. And if you can't get to the forums, I will
GLADLY do it for you.
PostPosted: Tue Jun 08, 2010 11:59 am


I can't go on the Runescape forums. I tried and it says I am banned until I am unmuted ingame, and my other account does not meet the 5m experience requirement.

I also got a message from Jagex today over one of the appeals, and they said that it will NOT be removed as I apparently said it.

I don't mind having black marks or anything, but it's the fact that I did not say any of this crap and I can't reach Jagex.

Carbombgun


Unkn0wn192837465

6,650 Points
  • Citizen 200
  • Forum Regular 100
  • Conversationalist 100
PostPosted: Tue Jun 08, 2010 9:01 pm


Lizzy I think this is your cue to take to the forums wink
PostPosted: Wed Jun 09, 2010 8:21 am


Wow thats really messed up. Hope you can get it all taken care of =/

Shimerin


Ironclad Pen

PostPosted: Wed Jun 09, 2010 10:06 am


xXxLadyAngelxXx
Lizzy I think this is your cue to take to the forums wink

I tired Angel. So far, the only people to respond are some jackasses. I don't know what else to do besides spamming the forums or hunting down a Jmod in game.
PostPosted: Wed Jun 09, 2010 2:33 pm


Thanks for helping me, I saw the post. I really appreciate it. Too bad that guy argued about everything and Mod Liv obviously didn't read what you said. It's kind of hard to appeal the offences when Jagex won't let me.

Once again, thanks for the help. If I get a chance to reach Jagex, I'll explain everything. I took a pic of the IP if anyone wants it. I told one of my friends the IP and he's doing what he can.

Carbombgun


1ForLyfe

PostPosted: Wed Jun 09, 2010 5:55 pm


Carbombgun
Thanks for helping me, I saw the post. I really appreciate it. Too bad that guy argued about everything and Mod Liv obviously didn't read what you said. It's kind of hard to appeal the offences when Jagex won't let me.

Once again, thanks for the help. If I get a chance to reach Jagex, I'll explain everything. I took a pic of the IP if anyone wants it. I told one of my friends the IP and he's doing what he can.


honestly they never read what the entire thing says. they jus have a sheet of copy and paste that they have. they see hacked and jus paste their hacking post. ive been tryin to get my pker unbanned for 2 years now. he got hacked and banned for macroing. still cant get him unbanned. sad
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The Runescape Guild

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