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C-ya Mischief...Hope you enjoy yourself biggrin

Shorties Venting... She needs to get it out NOW before she exploded!! lol
so as you all know i work at a call center as technical support. i fix broken printers and send out techs to physically fix them...
well today they decide that they are going to have Mandatory Training AFTER work... Yes you heard me AFTER WORK... i get off work at 2pm and they want me to drive my butt back in to work at 5pm to do this training.
so that means i work from 8am-2pm, go home come back for 5pm-7pm to do the training. Now they training they have going on at my company is absolutly ridiculous. Half the time its CRAP we have ALREADY had drilled into our heads day in and day out... so its pointless. Crap i already know as i am TOP of the CONTRACT of 60 people. (not to mention they want to do this on MY BIRTHDAY) ya im not happy about any of this.
There is absolutly NO consistancy at this company... one week they give us a process we have to follow and then the following week they change it. This happens all the time...
A new thing they introduced here is a Gap Analysis. (Test to see who needs training on what) its a 3 page quiz that changes EVERY month that we have to fill out.... and no we dont get spare time to fill it out, we have to fill it out BETWEEN phone calls. (i have maybe 5mins between calls so definitly not enough time to fill it out. Not to mention the fact that i feel like im working in some kind of elementary/highschool. GRRRRRRR!
The test are ridiculous and shouldnt be given to the top people with the highest marks, those marks should SHOW WE KNOW HOW TO DO OUR JOBS! The people at the bottom of the list im sorry but they are the ones that need to do the test as they are the ones with the bad metrics (scores on how well we take our calls) But noooooo everyone has to write the damn thing every fricken month!!
what else..... ohhh yeah if you work full time (thank god i dont or i would want to kill these people even more!) well full time ppl have an HOUR of mandatory overtime theyMUST work everyday so those poor people that have had to sit in this building for the last 9 hours now have to stay and do another 2 hours training... so total hours here 11.5 hours crappy deal if you ask me....
another thing.... they changed how we handle our cases... when a cu calls in they get a case number, the number will pull up a case with notes regarding the customers address, printer and issue.... well once we fix the cus issue, the case then goes into a wipbin where we have to monotor it to see if what we did resolved the customers issues... and when it has We close the case well thats how it use to be... Now 5 days after the cu calls in the case AUTO closes all by itself.... and if we dont keep track of cases and close them we get into big doodoo!!! so they just keep piling the work onto all of us and yet they give us NO time to do it.
And this place wonders why we have such a hard time keeping employees.
if i didnt have rent to pay and bills that need paying then i probably would have walked out today for the poor treatment and all this BS they are putting on us.....
Well i think i covered just about all of whats bothering me about my job right now... i know its long and i appologize but i did warn you!!
(you will probably see me post here quiet often!!!)

HAHAHA! I Know eh?! When i was done and i seen it in front of me i was like holy crap, thats long!!!... Wasnt sure if too many people would read it for that reason.. turns out walls of text scare lots of people... next time i will try and break it up a bit for you!!

Oh man and thats just the latest things they have been doing there. I could probably go on about the company and all the crap i deal with on a day to day basis for days!! (trust me you will all see my vents in here now!)

I literally feel like I work in an elementary school/high school setting with all the "clicks", drama, games, lies and nonsense (no affense to anyone in school still but im sure you know what i mean..) I mean if this person doesnt like you then your not going to go anywhere, if this person likes you then you can do whatever you want, its a HUGE gossip mill where i work, ive had to move away from ALL my other contract employees, literally to a different part of the building with a select few from my contract co-workers to a peacefull section where i dont have to hear it constanty in my ear thats how bad it was getting!!!

Lots of people on the contract have thought about a strike thingy, but see we work for a company that HP pays to take their support phone calls so if we did that then HP could move our contract somewhere else and we would all end up with no jobs and most of us need the job to pay the bills so its not exactly an option and we arent union.

Thanks for giving me some hope that things could get better there!
I know things are never going to change at this place its been like this for years from what ive been told, but i look at it like this im 20 im not going to be working here forever im just bidding my time, getting my experience so that i can and WILL move onto something bigger and better. This forum just lets me get it all out so its not bottled up inside making me want to go psycho on some innocent by stander..