[NPC] Gaia Staff

Welcome Back!
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Miscellaneous
Why is it that Astra and Paw ITEMS are still being placed in the ITEM tab?
They have their own tab and just end up taking up space in the Item tab. It keeps itching at my OCD of organizing.
Are you planning on changing it around, or just leaving it as is?
Why is it that Astra and Paw ITEMS are still being placed in the ITEM tab?
They have their own tab and just end up taking up space in the Item tab. It keeps itching at my OCD of organizing.
Are you planning on changing it around, or just leaving it as is?
It will be left as is for the time being, sorry!
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Games
My question is:
Would you be able to alter the backwing formula by:
1. Removing the fishing component from backwings completely and replace it with a renewable item from Lake Kindred (like egg drops)
OR
2. Split the path so that alchemists have an option of choosing to pursue Diamond/Rubybacks, OR pursue an equally challenging renewable item from Lake Kindred
The current Diamond/Rubyback supply is completely unbalanced because of the situation with fish. Plus linking alchemy to LK will have positive effects for both.
My question is:
Would you be able to alter the backwing formula by:
1. Removing the fishing component from backwings completely and replace it with a renewable item from Lake Kindred (like egg drops)
OR
2. Split the path so that alchemists have an option of choosing to pursue Diamond/Rubybacks, OR pursue an equally challenging renewable item from Lake Kindred
The current Diamond/Rubyback supply is completely unbalanced because of the situation with fish. Plus linking alchemy to LK will have positive effects for both.
We'll take a look into it and see what we can do.
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Inventory
seems the inventory "temporary storage" box doesn't finish loading.. spin, spin etc. which in turn doesn't allow me to access my locker... anyways, can it be added to the "things to do list?" sent similar messg to lanzer, about a week ago.. but.. seems to be still locked up..
seems the inventory "temporary storage" box doesn't finish loading.. spin, spin etc. which in turn doesn't allow me to access my locker... anyways, can it be added to the "things to do list?" sent similar messg to lanzer, about a week ago.. but.. seems to be still locked up..
We'll put out another feedback thread, keep an eye out for that!
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Features
Are there any plans to bring back auto cash? I loved the feature and miss it dearly. Also, if is brought back, is there a way to incentivize using it, such as better rewards the longer you are subscribed? I noticed that when it was still around, you'd probably be better off just using the coupons because the rewards from those far outscaled those from auto-cash.
Are there any plans to bring back auto cash? I loved the feature and miss it dearly. Also, if is brought back, is there a way to incentivize using it, such as better rewards the longer you are subscribed? I noticed that when it was still around, you'd probably be better off just using the coupons because the rewards from those far outscaled those from auto-cash.
We're talking about it!
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Features
Can you take off the extra step between Wish List item and Marketplace.
Ex. : I click on an item I like in a Wish List,
then I have a screen of information of this item (that is the same one that is in the Marketplace)
and finally I arrive in Marketplace. (Where I can try it, add it to Wish List)
Can you take off the extra step between Wish List item and Marketplace.
Ex. : I click on an item I like in a Wish List,
then I have a screen of information of this item (that is the same one that is in the Marketplace)
and finally I arrive in Marketplace. (Where I can try it, add it to Wish List)
We can add it to the list of requested feature enhancements we have!
Zero Omega
Ren Orenji Doragon
User-run Events
Request to do something for Heart Break Cafe please? ;-;
Request to do something for Heart Break Cafe please? ;-;
I just reached out/replied to someone who contacted me about that, we'll see what we can get done.
Zero Omega
Kazuma Ishimaru
Hi guys.
Asked this last time but was too late so here we go again!
Features
We use to have quirky items picked up from sponsor deals, right?
That feels like it just stopped one day and was never touched on again.
I know I was always waiting/hoping for a new set of Magic The Gathering items.
(the orbs were nice but hard to utilize)
Anyway, I was wondering if that was something that was going to return.
Or if it's an old practice that is just not popular enough with other companies now.
(which would be a shame since MtG has gotten a main character group perfect to utilize for items now)
Asked this last time but was too late so here we go again!
Features
We use to have quirky items picked up from sponsor deals, right?
That feels like it just stopped one day and was never touched on again.
I know I was always waiting/hoping for a new set of Magic The Gathering items.
(the orbs were nice but hard to utilize)
Anyway, I was wondering if that was something that was going to return.
Or if it's an old practice that is just not popular enough with other companies now.
(which would be a shame since MtG has gotten a main character group perfect to utilize for items now)
It all depends on the sponsorship contract and details we signed with them, in some cases we may not be able to re-release them again, in other cases we may. We could potentially take a look into some of the ones we have in existence and see which ones we could potentially release, but this would probably be a low priority project for the time being.
Lanzer
Sagebomb
With certain, movements around kindred gold.
Is it possible to find out how much new gold kindred is generating per day/week
compared to "all other sources"
Cheers, keep up the awesome work, thanks for the touchscreen lappy fix ^_^
Is it possible to find out how much new gold kindred is generating per day/week
compared to "all other sources"
Cheers, keep up the awesome work, thanks for the touchscreen lappy fix ^_^
Not right now, but I have in mind a gold granting system that will adjust according to inflation, and keep tabs on gold earning across all features. When that system is complete there's a good chance we can add such a feature in.
I'm so glad that the new UI library fixes the touchscreen bug. I was at rope's end when the update before the last didn't fix anything.
Lanzer
2sammygate
games-kindred
something nobody wants to discuss: caps.
i hope everyone saw my big post on the thread that was linked in the staff alerts. if you guys bring back a cap, please make it a soft gold cap. and have it reduce the number of trees that spawn while increasing the frequency of seed drops, instead of cutting off tree spawns altogether. the seeds are beneficial because they sometimes give out rare kin.
also, the 5000 game per day cap was to stop scripting. it is impossible for a human to hit. 3 battles per minute over 24 hours comes to a bit over 4000. no human farms that much. a 2500-3000 per day cap will only be hit by someone farming for 16 straight hours without stiopping, or scripting to get battles faster.
those two caps combined can also stop a tree scripter. if they're getting literally nothing but trees after they've hit multiple soft caps, and they always get gold, the game should detect that and alert staff to investigate.
something nobody wants to discuss: caps.
i hope everyone saw my big post on the thread that was linked in the staff alerts. if you guys bring back a cap, please make it a soft gold cap. and have it reduce the number of trees that spawn while increasing the frequency of seed drops, instead of cutting off tree spawns altogether. the seeds are beneficial because they sometimes give out rare kin.
also, the 5000 game per day cap was to stop scripting. it is impossible for a human to hit. 3 battles per minute over 24 hours comes to a bit over 4000. no human farms that much. a 2500-3000 per day cap will only be hit by someone farming for 16 straight hours without stiopping, or scripting to get battles faster.
those two caps combined can also stop a tree scripter. if they're getting literally nothing but trees after they've hit multiple soft caps, and they always get gold, the game should detect that and alert staff to investigate.
I happen to just mentioned it, but I do wish to make a global gold granting system that manages gold grant across all features, and would automatically adjust for inflation. This way no matter if you're into LK, posting in the forums, or playing other games, you would still be earning a good amount of gold. That system would inherently have a soft cap. Meanwhile, anti botting measures will always be there for individual games.
I'm still working out the details, and I won't have time to work on it until later this month, but it's one of the higher priority projects on my list.
Lanzer
2sammygate
games-kindred
some of the amulets don't seem to actually work. when they're equipped, my kin's stats will go up on the screen, but in battle, the stats are back to their standard.
the two that seem to work just fine are the gold find and the experience ones.
some of the amulets don't seem to actually work. when they're equipped, my kin's stats will go up on the screen, but in battle, the stats are back to their standard.
the two that seem to work just fine are the gold find and the experience ones.
I'll pass the report back to Lionheart. I'm sure the new system still have many rough edges to smooth out.
Zero Omega
Auriga La Shock
Features: Achievements
So, it's been a few months, but those who purchased a box ticket still haven't received the achievement that goes with it. Is there an ETA for when we'll get it?
So, it's been a few months, but those who purchased a box ticket still haven't received the achievement that goes with it. Is there an ETA for when we'll get it?
Yes! We actually have those and will be going through and granting them over the course of the next couple weeks, sorry about the long delay.
Lanzer
Llamagram
Plans for zOMG revival? gonk
Unfortunately I haven't gotten hold of Swarf, but I'll still take time to look into the code and try finding a Java programmer to help.
Lanzer
clarion
Features - Runway
I was wondering if we might be able to get at least some sense of where on the to-do list working on Runway's issues fell.
There are a lot of problems right now and I think people are frustrated that there hasn't been much coming out about whether or not these things are being acknowledged and looked at. Just in a nutshell, we have
-first of the month bugs
-doubling of entries outside the first
-rampant cheating
-no report system
I think people would feel a lot better about continuing to participate in the Runway if we knew that these issues were going to be fixed at some point, even if we have to wait until other stuff is worked on first. And also that some of the suggestions (like temporarily reducing/replacing the GC prize among other things that have been posted in the runway threads in SF) are being looked at and whether or not those things might be adopted or if we're barking up the wrong tree there. heart
I was wondering if we might be able to get at least some sense of where on the to-do list working on Runway's issues fell.
There are a lot of problems right now and I think people are frustrated that there hasn't been much coming out about whether or not these things are being acknowledged and looked at. Just in a nutshell, we have
-first of the month bugs
-doubling of entries outside the first
-rampant cheating
-no report system
I think people would feel a lot better about continuing to participate in the Runway if we knew that these issues were going to be fixed at some point, even if we have to wait until other stuff is worked on first. And also that some of the suggestions (like temporarily reducing/replacing the GC prize among other things that have been posted in the runway threads in SF) are being looked at and whether or not those things might be adopted or if we're barking up the wrong tree there. heart
I'll go bug Narumi about it. He pushed a set of fix for the first of the month bug, but sounds like the bug is still there. sad
Lanzer
teh tangerine
Games
Could we have some Lake Kindred art as puzzles in Jigsaw?
Could we have some Lake Kindred art as puzzles in Jigsaw?
Haven't thought about adding new puzzles. Will add that to my list of todo's.
Zero Omega
Ulquibaby
Lake kindred - Games
Wondering if you guys would consider making a sub-forum
to LK forum specifically for selling kindred related items-potions and what-not.
It might make things easier for people to go buying/selling kindred stuff
instead of people clogging up our main LK forum with selling-buying related threads.
This way there is no excuse, since people often say the item exchange is to "slow".
Please consider, this has asked a long while back but while the old
management was around, which to this was ignored so I wanted to ask again.
Wondering if you guys would consider making a sub-forum
to LK forum specifically for selling kindred related items-potions and what-not.
It might make things easier for people to go buying/selling kindred stuff
instead of people clogging up our main LK forum with selling-buying related threads.
This way there is no excuse, since people often say the item exchange is to "slow".
Please consider, this has asked a long while back but while the old
management was around, which to this was ignored so I wanted to ask again.
At the moment we're not leaning towards doing this as we already have a lot of forums right now and we want to look into potentially culling some existing, slow ones again. I understand it can be a pain, but Game Item Exchange is the proper forum for now to sell certain LK items.
Zero Omega
Neshira Namea Returns
Ban appeals
Can we please get a PRIVATE queue or solution for non namedropping related ban appeals please? The ticket system is broken on the user-side and frankly even people who submitted appeals months ago (mine was in August I think? Maybe earlier?) still haven't heard back. I know you're short staffed but customer service should be one of the biggest priorities for any company.
I still feel the public responses to bans in a forum is unprofessional but it's clear that isn't changing. At least promise that other bans won't be treated in the same manner. We don't need our dirty laundry aired publicly as the ONLY way to get a ban resolved.
Can we please get a PRIVATE queue or solution for non namedropping related ban appeals please? The ticket system is broken on the user-side and frankly even people who submitted appeals months ago (mine was in August I think? Maybe earlier?) still haven't heard back. I know you're short staffed but customer service should be one of the biggest priorities for any company.
I still feel the public responses to bans in a forum is unprofessional but it's clear that isn't changing. At least promise that other bans won't be treated in the same manner. We don't need our dirty laundry aired publicly as the ONLY way to get a ban resolved.
We're working with our partners to get a resolution on the ticket submission side of things, we do have e-mails set up to allow for ticket submission. I understand that it's frustrating the queue is backlogged and our team is working as hard as we can to get through that backlog. The ticket system is the proper means to appeal any ban, we've made this public appeal for the name dropping situations in an effort to be transparent about things. If a ban was placed incorrectly, we're going to own up to that, if we feel that we should be showing leniency toward a ban now, we're going to allow that.
We have no plans to extend this process for other bans in the future, however we still have a standing policy that for the sake of transparency, if someone does want to go into public (this thread being an exception to all of this) and claim an account was unfairly banned, we will go in there and take care of the case publicly, which includes admitting our fault if a user was unfairly banned.
Lanzer
Sylverx
Features
How is sorting inventory by worth going?
How is sorting inventory by worth going?
Haven't started yet. After fixing Moga, I'm behind schedule to finish a new feature, then afterwards I should have time to go back and work on inventory. In any case, I need that feature to be ready as CodeMonkey get started on the mobile app, so it'll be done one way or another!
Zero Omega
Woo Mee
Items
Do you know if you'll you be doing anything with the old crystal boxes? I know a lot of people were disappointed they weren't updated instead of getting a whole new thing for buying GC.
Do you know if you'll you be doing anything with the old crystal boxes? I know a lot of people were disappointed they weren't updated instead of getting a whole new thing for buying GC.
This is something that we are still looking into, we just don't have an update at the moment.
Zero Omega
houjun-san
Events
Any plans to have gold sink to get previous achievements?
Any plans to have gold sink to get previous achievements?
It's something we have discussed before, but we don't have a firm decision at the moment.
Lanzer
isbergues
Features
will you guys be adding a complete opt-out for the "Avatar Favorites" feature?
will you guys be adding a complete opt-out for the "Avatar Favorites" feature?
That is on the road map. I have a few features I want to add for Favorites.
Lanzer
sportadab
Events, Games
do you have anything special for the site planned for Valentine's day? perhaps a new kin or stage in Lale Kindred >>
do you have anything special for the site planned for Valentine's day? perhaps a new kin or stage in Lale Kindred >>
N O P E ninja
Lanzer
Alexius08
Offsite Events
Are you willing to do an AMA at Reddit? If so, when would you have time for one?
Are you willing to do an AMA at Reddit? If so, when would you have time for one?
Probably not in the near future. It's hard to get a breather from building features and fixing bugs. I do hope that we will be able to hire more help later this year.
Zero Omega
Juni Yosei
Zero Omega
Juni Yosei
Features/forums idk
Any chance there will be less odds of repeat offenders to stop getting warnings/bans as often?
There's people out there who can say such horrible things and tell people to kill themselves, but if someone posts something that can come off as condescending or rude in forums they get reported and warned for their opinions when someone doesn't like it.
I understand that I'm also prone to come off as condescending and rude, and have gotten warnings in the past for this, but such is the world these days you know?
Any chance there will be less odds of repeat offenders to stop getting warnings/bans as often?
There's people out there who can say such horrible things and tell people to kill themselves, but if someone posts something that can come off as condescending or rude in forums they get reported and warned for their opinions when someone doesn't like it.
I understand that I'm also prone to come off as condescending and rude, and have gotten warnings in the past for this, but such is the world these days you know?
We do our very best to train our moderators to understand the difference between being rude, condescending and then crossing the line into abuse. The general rule of thumb I try to use is, "People are allowed to be rude, they are allowed to be jerks, so long as they aren't insulting other users."
We probably won't ever stop being harsher on constant repeat offenders because there comes a point where you know the rules. Just allowing such behavior because "that's the world these days" I feel would be really poor reason to turn a blind eye to things.
I understand that part completely, but people can and do try to change. I just had a warning recently and in it I was basically told the only reason I'm not getting a permanent ban is because my behaviour isn't as severe as it was in the past.
To use myself as an example; people do change. And even though i got a warning for my actions? Being told that i'm not as bad as I used to be meant the world. It really did, it made my crappy night so much better that warning.
I'm just asking maybe as a suggestion; try not to be as harsh on us repeat offenders if we show that we're trying to improve our behaviour please?
And toss my thanks to Meromictic please? She really made my night better even if it was through a warning.
Agreed and that's a philosophy we should continue to teach as we bring in new moderators. If we see that you are taking steps to improve, we should be doing what we can to recognize that. We're all human, we're going to slip up from time to time, but if we've gone out of our way to improve and have shown that improvement, then I think it's fair to also encourage that behavior by not being as strict as if you were doing things maliciously because you didn't want to, or didn't care, to try and change.
Lanzer
Sifen Yamishi
Events
Is there a chance we'll see Gaia attending conventions outside of California anytime soon?
Is there a chance we'll see Gaia attending conventions outside of California anytime soon?
Yes we do have plans for a couple of conventions outside of CA. We'll most more info as they come along.
Lanzer
boomboomdesigns
How do you plan to reduce the hyperinflation if not by nerfing Lake Kindred?
I had a few ideas.
You should cap the price players are allowed to sell items.
You could flat out solve the problem by setting everyone's gold to 0.
Make Lake Kindred harder.
Idk. I'm not an economist, but I would definitely be able to think of some smarter ways than what you guys tried last week.
I had a few ideas.
You should cap the price players are allowed to sell items.
You could flat out solve the problem by setting everyone's gold to 0.
Make Lake Kindred harder.
Idk. I'm not an economist, but I would definitely be able to think of some smarter ways than what you guys tried last week.
One day I'll hit the big red button and reset all the gold to zero. Then get hung and beaten. rofl
We do have plans to tackle inflation, but it won't involve taking people's money away or putting caps on things. Once we hashed out the idea I'll post about it in SF.
Zero Omega
Dogoda
Features?
I dunno where to put ban appeals.
Anyway, there are a lot of people posting about other bans that they received under the old CEO. If people feel that they were treated unfairly why can't they be investigated like the others who said his name? A lot of people were vocal about their distrust and how they didn't approve of him in SF a lot of people voiced these opinions without saying his name. Besides if there's a suspicion that people were unjustly banned in the first place who knows what other shady things he was responsible for, a lot of people feels like this isn't fair. Some have filed tickets close to a year ago to get their bans looked at and still nothing, they deserve equal treatment. Especially since Gaia has dropped the ball when it comes to the help center and tickets.
I dunno where to put ban appeals.
Anyway, there are a lot of people posting about other bans that they received under the old CEO. If people feel that they were treated unfairly why can't they be investigated like the others who said his name? A lot of people were vocal about their distrust and how they didn't approve of him in SF a lot of people voiced these opinions without saying his name. Besides if there's a suspicion that people were unjustly banned in the first place who knows what other shady things he was responsible for, a lot of people feels like this isn't fair. Some have filed tickets close to a year ago to get their bans looked at and still nothing, they deserve equal treatment. Especially since Gaia has dropped the ball when it comes to the help center and tickets.
The vast majority of bans that were placed in the three or so years that the old CEO ran the site were under policies that were no different than from when previous CEOs ran the site. The majority of our policies are policies that haven't changed since as early as 2006 when I joined the mod team. That isn't to say it's perfect though, I actually agree that there's always a time and place to review all our policies and make sure that they make sense for how the community has evolved.
For example, in 2012 (I believe, it could have been 2013 or 2014), we redid our sexually explicit policy and made it more strict. We immediately permabanned anyone who posted sexually explicit content. A few years later when I took over the moderator team (which has, for the most part, stayed the same), they came to me and said, "We think this policy should be changed." Together, as a team, we reviewed the policy and made changes to it to be a lot more lenient than what it previously was.
The reason why we're not reviewing bans in that thread unrelated to posting the old CEO's information is because the majority of these bans weren't because of policies the CEO put in place. Hope that makes a little more sense.
Zero Omega
kokubourou
loyal's bazaar
can the next loyal's update have time-limited items instead of limited quantity items? the last recolors in there sold out super quickly, and now people are trying to majorly inflate them
can the next loyal's update have time-limited items instead of limited quantity items? the last recolors in there sold out super quickly, and now people are trying to majorly inflate them

Hmm... I like this idea. I don't control Loyal's updates, but I can pass it along.
Zero Omega
Tsubaki The Cosplayer
Feature
are you guys aware that the filing a ticket feature is down?
are you guys aware that the filing a ticket feature is down?
Yup, that's why we have an e-mail address set up so you can file tickets if you look at the "Contact Us" page.
Zero Omega
AvatarRoku05
GAMES:
Not sure if anyone has asked just yet, but are there any updates as to the Fishing trophies that have been held up since May? Thank you for your hard work, staff!
Not sure if anyone has asked just yet, but are there any updates as to the Fishing trophies that have been held up since May? Thank you for your hard work, staff!
We're taking a look into it! We hope to have these granted within the next few weeks.
Lanzer
2sammygate
features
can you fix the placement for the locker in the inventory arranger? it's loose now. if you scroll down, it scrolls with the page, and sometimes scrolls under the screen.
also, on my left align script, which i use to make the sight bearable (******** CENTERING), it gets stuck to the left blocking my inventory lol.
can you fix the placement for the locker in the inventory arranger? it's loose now. if you scroll down, it scrolls with the page, and sometimes scrolls under the screen.
also, on my left align script, which i use to make the sight bearable (******** CENTERING), it gets stuck to the left blocking my inventory lol.
Uh oh, I'll add an option to turn that on and off then. The script puts temp storage on the top of the screen at position zero. Wonder what might cause it to scroll under.
Lanzer
Pwnder
Inventory
On the sell page of our inventories, we are still getting the negative quantity after listing items. Cannot list another of the same item unless the page is refreshed. Is that little bug still being worked on?
On the sell page of our inventories, we are still getting the negative quantity after listing items. Cannot list another of the same item unless the page is refreshed. Is that little bug still being worked on?
I've fixed the bug but somehow the update doesn't seem to reach the server and it's driving me nuts. gonk I'll retry again later this week.
Lanzer
houjun-san
Misc
Can you guys have interns from other countries who can work remotely?
Can you guys have interns from other countries who can work remotely?
Sorry for now we're only hiring local candidates because training is so much faster when communicating face to face. We need to ensure that we can provide a good environment to any intern candidates and I think we can do a much better job if they're present.
Lanzer
houjun-san
Misc
Any news on the mobile app?
Any news on the mobile app?
CodeMonkey had been brought on board to help us out with that. He just started yesterday so it will take a while. whee
Zero Omega
Nanzzy-chan
So, another week, still no proper answer on all the rampant glitches and cheating that plague Runway, I guess...
Meanwhile, these people are still exploiting the system and going against the ToS, and racking up enough cash to buy Project tickets while at it; but I guess that's not a priority or anything emotion_facepalm
Meanwhile, these people are still exploiting the system and going against the ToS, and racking up enough cash to buy Project tickets while at it; but I guess that's not a priority or anything emotion_facepalm
I missed this question earlier, but we're aware of the abuse going on in Runway. It's clear that changes we made did not help improve the situation all that much so we need to take more drastic steps to try and address it, unfortunately that also means it's something that is going to take a lot more time to look into which means we have to prioritize it against everything else we need to do and address on the site.
I'm an advocate of doing what we can to address the issues plaguing Runway, and I think others in office are too, so it's not something we plan on forgetting about. I am sorry to hear about the problems, and from a moderation stand point, we will do what we can to address individuals cheating the system.