My puppy loves these vitality treats. After reading the other two reviews I became concerned and quickly e-mailed the company with my concerns. Here is what they replied to me which immediately relieved my worries. They also sent me documentation of their checks on the products and pictures of the non-caged chickens.
Hello Karen,
Thank You for contacting us here at DOGSWELL®.
The DOGSWELL® manufacturing facilities meet the highest and most strict sanitary conditions. All of our plants have HACCP programs, have received high scores by independent Third Party auditors, have strict raw ingredient standards and continuously check our products during processing and when they are finished to ensure they meet our high quality standards. Our wet food for dogs, our dry food for dogs and our biscuits are manufactured in the U.S. and our treats are manufactured in China. We regularly visit our manufacturing facilities to ensure the quality and safety of our products. We are always looking to bring the manufacturing over to the United States, we have just not found a supplier who will add all of the vitamins and nutrients that we want at a price the consumer is willing to pay, once we find one, we will definitely bring it back over to the US.
We don't determine our source country for ingredients based solely on the country of origin; we find the best quality ingredient combined with the highest quality supplier and testing specifications and select them. You can be confident that DOGSWELL® products are natural, high-quality and provide the best for your pet.
Please know we certify that our products are safe and clean with regular testing and ensure that our products meet high quality standards. We test product from each batch that is produced and have never had our results come back positive for ANY harmful ingredients such as cyanuric acid, melamine, e.coli and salmonella. Moreover, please note that no DOGSWELL® product contains milk powder.
We regularly test our products for any harmful contaminants and to ensure that they meet our quality standards. Along with an in-depth knowledge of our supply chain, our regular tests assure our customers that we are providing their pets with only the very best ingredients. Tests are conducted at independent, third-party, U.S. laboratories that follow FDA and APPMA-approved methodology. Please see attached for an example of test results for our treats; I have attached one of our VITALITY(tm) products that were tested recently.
Our material suppliers are certified clean and clear of any contaminants. If raw ingredients do not meet their specifications and pass safety tests, then the ingredient is rejected immediately and never enters our processing facilities. Moreover, we strive to use products from suppliers that treat their animals humanely. Please see attached for an image of our chickens in their barn. I do not know of a reliable site that describes the process.
Please know that we honestly believe that pets are family too and we feed our products to our own pets regularly. Again, we test product from each batch that is produced and have never had our results come back positive for ANY harmful ingredients.
Please don't hesitate to contact me with ANY questions.
Thank You,
Jeff Haluck
Marketing Assistant
