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Platonix

Captain

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PostPosted: Mon Mar 04, 2019 9:02 pm


February 26th, 2019:

Lanzer
Deus de Charity
Name Flairs

before Feb's release of name flairs, lanzer said you guys had special details and new ideas for name flairs.
was releasing 3 at once, and then also releasing the ones that didnt have name glow, what you meant?
or is there more in the works, but you werent able to get to it?

i know lanzer responded to my post before about this idea,
but is any of it something youre planning to implement as part of the 'new details' you mentioned??
- keeping all of the name flairs available, no exclusives of limited time then gone forever
- theyre $2.50 direct payment when released and after their initial launch month, but then afterwards become available for the equivalent price in gcash??
- i know i originally suggested a price hike, maybe 5$ would be too much, so maybe just an even 3$? that way you can get it for cheaper if you buy during its initial release, but then you get just a bit more afterwards for those who possibly couldnt get it in time for one reason or another
[and it becomes a selling point of 'well its cheaper if i get it now' but also if its 3$ in gcash only then it helps people use their gcash if they werent able to directly buy, because a lot of people dont have that option, so they can still get it]
- they can go into one of the lesser-used gcash shops?? no need to create a new shop. maybe put them into loyal's bizarre once theyre available for gcash after their initial release on the pledge page? i think thats a great "loyalty" thing to put in! =D


Yes the extra flairs were mainly additional flares to be given away for special events. There's always a debate towards how we should handle payment since day one, for the time being we having come to a consensus on changes, as resources are still tight.


Lanzer
Kitty Faisu
Items

I recently bought a Pledge item and haven't received it yet. I thought the issue was fixed, but... that doesn't seem to be the case? sweatdrop Is there still an error going on that I'll just need to wait out?


The system should be fixed. We will check on your payment status very soon. Sorry for the wait.


Lanzer
Leo Odjin
FEATURE

any plans to add more zodiac based symbols for the gift of gaia as the months pass on?


I think we plan to have one that matches the month in which we update the system.


Lanzer
CaptainSarlo
Features - Glitch
It's been mentioned in the bug forum that there is currently an issue affecting some users who are attempting to buy the pledge items over the past few days. If we select the link on the front page, when we try to purchase any of the flares the page just doesn't load. If we click a link of the page that has been put in a post, then it will let us purchase. I wanted to mention it here to make sure that it got onto your guy's radar so you won't miss out on too many people attempting to buy when it won't let them.


We'll look into the problem today. Thank you for letting me know.
PostPosted: Mon Mar 18, 2019 6:27 pm


March 5th, 2019:

Jak Bauer
Misfit Thunder
Features

So, can we get an explanation about the change made to the Daily Gift?


Hi there,

The Daily Gift was changed to make it more flexible and fun! We can now not only have gold in the grant as we have this week, but can also put items in it as well, so each week you can have something new to look forward to when you log in!


Lanzer
Daltar
Features: Daily Login Rewards

Will the daily stamps/super prize be back after changes in the daily login reward?


Not as far as I know, I think the prizes are changed moving forward, and we might add other ways to earn the old items later on.


Jak Bauer
Daltar
Features: Daily Login Rewards

I missed on the first day daily login reward has changed. Is there an option to pop up the feature again and obtain the daily reward?


Hi there,

We are working on a way for you to access the Daily Grant if you close it. Keep an eye out in Staff Updates!

The way the feature is supposed to work is that you get a grant for the days you log in and click on it. The grant is progressive: The first time you click on it, you'll get the first reward, the next time the second.

This means if you don't log in on Monday but do on Tuesday you will get the first reward. If you log in on Wednesday you would get the second reward. If you don't log in again until Friday you would get the third reward. Meanwhile if someone else had been logging in every day they would be up to reward number five!

So the more you log in, the more rewards you can get!


Lanzer
Knight Yoshi
Infrastructure

Have you guys considered or are you going to switch to a microservice architecture? User Image - Blocked by "Display Image" Settings. Click to show.


Gaia's architecture benefits little from switching over to a microservice architecture, especially when it comes to performance.


Jak Bauer
Leo Odjin
FEATURES

Is there a way to disable or turn off the daily login reward stamps?


Hi there,

Right now, there is no way to disable it. If you don't want to participate just click on the X to clear it from your screen.


Jak Bauer
Chu-Lip Jam
Feature

For the new daily grant change, do you have to actually click on the grant to get the prize for that day, or is just logging in enough? I didn't notice it yesterday that I had to click on it when I logged in, I just clicked elsewhere on the window like usual to close the grant window. So if we logged in and didn't click, does that mean we are out of getting a days' prize?


Hi there,

You do need to click on it to get the grant for that day. We are working on a way so if you close it by accident you can reopen it.


Platonix

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Platonix

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PostPosted: Tue Mar 19, 2019 12:57 pm


March 12th, 2019:

[NPC] Gaia Staff
Welcome Back!

Quote:
Features - Daily LogIn

Will you be addressing the recent glitch with the Daily Login Stamp? It is repeating the same day and glitching and opening on multiple tabs creating a loophole of the prize. (it was reported in the Bug Report & Technical Support forum)

Also, please change it back to the grab bags? I am not sure if it's the intention to just give gold/plat, but that's all its giving (could also be the glitch).


We are working on fixing the Daily Login issue, sorry it's taking longer than expected. The prizes will change over time, but won't be a grab bag only format moving forward.


Lanzer
9Hero
Site

Is it possible to work on a development Roadmap to know exactly what the devs are working on for Gaia?


I post another update soon. Currently we are working wrapping up the first version of the Gaia Mobile app, and we're also working on the Easter event. Just these two things at the moment.
PostPosted: Fri Mar 29, 2019 3:49 pm


March 19th, 2019:

Lanzer
Deus de Charity
Name Flairs

Why not re-release the name flairs into a cash shop after their initial release?

That way people who can't do the direct payment can still use their gaia cash that they paid for in order to pay for them =D
I also know gaia cash is still inflated, so it would be a great way to get some small payments going through! Because it's a casual enough buy, I think people would enjoy it.

You can keep the price point the exact same [250gcash]
However I think a very small price hike would be just fine [300gcash]
That way, if you do the direct payment, you get it SOONER and CHEAPER
But the price hike isnt so much that it would be unheard of or unfair.

This way people who support gaia by buying gcash, don't have to choose between buying gcash, or buying a flair. Because let's be honest there is a definite disparity in those choices, most would go for the gcash. But then it would be useless towards a flair.
Dont make users choose how to support you.... if theyre supporting you, it should be enough! why turn down people using your premium currency???


I'll run your idea by the sales team. I think initially the team wish to keep to how we used to handle MC, where items werent' re-released. I don't know all the details but will make sure the team hear about your idea.


Platonix

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Platonix

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PostPosted: Fri Mar 29, 2019 4:35 pm


March 26th, 2019:

Lanzer
I Noticed You
Features - Pledges

Hey staff! I hope your week is going well as we head into spring! I have discovered something where when you buy a Pledge for $2.50 it shows up on the Gcash purchases log....but along with it is a credit of 250 gaia cash in the log (but not for real, you dont get that gcash)

It really confused me as I was checking my logs as my balance was wrong. Maybe fix so it doesnt say those purchases grant Gcash?
(https://www.gaiaonline.com/forum/bug-report-technical-support/error-on-gaia-cash-purchases-page/t.105970509/)


Oh that was an oversight on our end, we will fix it ASAP.
PostPosted: Fri Apr 05, 2019 5:28 pm


April 2nd, 2019:

Lanzer
Jisen Meizuki
Misc

Can we get an update about how the process of paying back the former artists is going?

We haven't hear any news about since you last announced it.


We're closer to paying back everyone but we're not there yet, as we're just breaking even currently with some loans that needed to be paid off.


Lanzer
Deus de Charity
This was asked previously, can i get an update on if its been spoken about to the team??

Name Flairs

Why not re-release the name flairs into a cash shop after their initial release?

That way people who can't do the direct payment can still use their gaia cash that they paid for in order to pay for them =D
I also know gaia cash is still inflated, so it would be a great way to get some small payments going through! Because it's a casual enough buy, I think people would enjoy it.

You can keep the price point the exact same [250gcash]
However I think a very small price hike would be just fine [300gcash]
That way, if you do the direct payment, you get it SOONER and CHEAPER
But the price hike isnt so much that it would be unheard of or unfair.

This way people who support gaia by buying gcash, don't have to choose between buying gcash, or buying a flair. Because let's be honest there is a definite disparity in those choices, most would go for the gcash. But then it would be useless towards a flair.
Dont make users choose how to support you.... if theyre supporting you, it should be enough! why turn down people using your premium currency???

We haven't made any new decisions yet, but will let you know as soon as we decide on anything new.


Platonix

Captain

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Platonix

Captain

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PostPosted: Mon Apr 15, 2019 7:50 pm


April 9th, 2019:

Lanzer
Knight Yoshi
inquiry
What is the search engine you guys use? We plan to use Elasticsearch.


We migrated from Solr to Elasticsearch last year. There are a number of features that we should take advantage of, but haven't gotten the chance to use them yet.
PostPosted: Sat Apr 20, 2019 11:54 am


April 16th, 2019:

Lanzer
Knight Yoshi
Small Feature Improvement
Would you also add the item value deviation to the 712 GSI? emotion_kirakira


I'll add that to the to-do list 3nodding


Lanzer
Knight Yoshi
Old Mobile App Resources
Will the old mobile app JSON data remain available? It's useful for getting information, such as getting all messages (or limited messages) from the inbox, outbox, sentbox, and savebox, or getting the user information (new notices, requests, announcements, and message count).

We use this in GaiaUpgrade; albeit desktop notifications are a little broken. sweatdrop

Or convert them to GSIs? (make GSIs public APIs with docs?)

Also. It's kind of hard to read the new app data to find new resources since you're using a socket D<


There's no plan to remove the old API's, so you should be fine. We are building new API's that follow a more unified standard but that won't affect the old API's. We're not using GSI's at the moment as there are backend issues that makes it harder to develop.


Platonix

Captain

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Platonix

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PostPosted: Tue May 07, 2019 1:29 pm


April 23rd, 2019:

Jak Bauer
Amai_Neiko
Features

So the daily plat gift that automatically pops up when we log in everyday, the way it was before, we didn’t have to click to collect it we’d just get the daily gift automatically. Can it be changed back to that or can there be a link added somewhere? (If there’s already a link I’m not aware of please let me know.) That way if we miss it or it gets cut off then it’ll be easier to collect that day instead of missing it.


Hi there,

Go HERE, scroll all the way to the bottom and look for the button on the right that says "Claim Daily Gift"


Lanzer
Kanaxai
Status of Gaia

Since returning from my hiatus, I heard Gaia went through a rough hurdle in it's history not to long ago. How is Gaia doing in terms of it's health and well-being atm? heart


Right now Gaia is breaking even, but we still have some debts that we need to finish paying so that's taking a small toll on us. Once the debts had been paid off we should be in better shape!
PostPosted: Wed May 22, 2019 8:15 pm


May 7th, 2019:

it amy
St V-Starr
FeaturesDaily Grant

Any chance we can get an auto-grant for the login gift similar to when we have the stamps or have some sort or secondary grant page? I've lost out on several of my streaks due to either the internet glitching out while Gaia is loading or the popup cuts out half of the week on my phone and I'm unable to click to claim my gold and I HATE missing out on my streaks even though I've been logged in and at least popping around every day. sweatdrop sweatdrop sweatdrop

Check out your My Gaia page! There should be a button on the bottom of the right column.


Jak Bauer
heavens exiled
bug toots
heavens exiled
MODERATOR APP
Any news on when the broken moderator application will be fixed? You said it would be fixed by the end of two weeks ago, and there's no word on it. Will there be a site-wide notification when it is? I've been waiting almost 4 weeks.

i applied a week or so ago and it worked just fine for me?

I notified Jak Bauer of the error. It says I need to check the consent box and fill in my password, which I did. I get an error every time, across everything under the sun. He said he'd tell the developers but I never heard back. neutral

Hi there,

To help the Developers would you post a screen shot showing the error you are having? Please show the entire page, not just the error.

Also, does this happen when you use other browsers or computers? (I may have asked this before but having the answers in one place for when the Devs look at this smile )
Jak Bauer
heavens exiled
Here is the error (with blacked out text for personal reasons)

Yes I have used every browser I can think of, different computers and different phones. I feel like its tied to my account. I am a part of SCAS and have signed an NDA before, so I am not sure if this conflicts.

Hi there,

Thanks for the info. I just sent that to the Developers for them to look into it. It should help them to diagnose what the problem is.


Platonix

Captain

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Platonix

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PostPosted: Sat Jun 08, 2019 8:35 pm


June 4th, 2019:

it amy
Courtney The Snail
Features: Daily log in

I was thinking why not do the daily log in this way you get platinum/gold one day then an item the next day.

So, for example, Monday you get plat/gold. Tuesday you get an item, then Wednesday you get plat/gold again & so fourth.

Also, thanks for reading my idea, and keep up the good work ^^


We have plans to change it up from time to time depending on the week/season/events that are occurring! It took me a bit of time to prep the latest mystery grab bag and learn how to change stuff in the back end! Thanks for the feedback, I'll pass it on to the team!
Lanzer
Thanks for the feedback, we will add more prizes as soon as we have the resources to do so.
PostPosted: Tue Jun 25, 2019 1:09 pm


June 10th, 2019:

Lanzer
Knight Yoshi
Feature: New GSI
In order to not slow down the 712 GSI requests further by adding more information returned, would you be willing to add a new GSI that takes an item ID and returns all of it's children items' data, like what gets returned with 712, but for all of the associated children.

Example: I give it the Anima Adamantea ID (#31825) and would returns data for all:
Anima Adamantea (chest gem) (#31869),
Anima Adamantea (metal egg - in arm) (#32337),
Anima Adamantea (glowing bracelet),
etc...

While I can get the parent item data from the item_search table, it is not currently possible to get the child item data.

https://www.gaiaonline.com/marketplace/itemdetail/31869
Thus if I were to get the data, I'd have to scrape the marketplace one-by-one, and given the sheer amount of child items there are, that's not practical.


We should have GSI calls to get child info, if not, I can slip that into 712 or make a new GSI call with it.


Lanzer
Knight Yoshi
Information Query

The 712 GSI returns a thumbnail and thumbfile property. The thumbfile is what's used for the item's icon. What is the thumbnail image for, and how would I access it?

For instance the Angelic Halo (#1404)

"thumbnail":"m_head_69_thb.png","thumbfile":"7620e03a57c.png”


Thumbnail is actually for internal use only. Only the thumbfile is put online. We did not want anyone to dig for unreleased items so all names are encoded. I'll remove it when I work on that gsi call again.


Lanzer
Knight Yoshi
Information Query #2

Game items have a "class" and "subclass" property, some of these come back as numbers. What is the value of the numbers, is it suppose to be a foreign key in your database?


Only class is used in a meaningful way and subclass is always used for sub-systems that usually aren't useful.


Platonix

Captain

Eloquent Informer

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Platonix

Captain

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PostPosted: Sun Jul 14, 2019 8:55 pm


July 2nd, 2019:

Lanzer
Purrsuasive
Features

Question: For the Kitten Star pledge I am wearing, is the glow supposed to be
intentionally super light? I see that it has a yellow glow if I look closely, but it's barely
noticeable on the white backgrounds on forums. Was wondering if you guys could make it
more noticeable like the gold in the zodiac flair (that's yellow)/dango flair/angelic halo flair.
(Super nitpicky question I know, but someone else in CB was talking about the pledge
glows and pointed out that it would have not been noticeable as a gold glow if I hadn't
brought it up.)


I'll ask about the glow with the art team. I believe the light glow was intentional.
PostPosted: Mon Jul 15, 2019 9:13 pm


July 9th, 2019:

Lanzer
Pink Mouse Amelia
Features

As far as I can see, there haven't been any new mods who have joined the team for quite some time. As obviously they are volunteers who are very busy and sometimes things will come up in their lives which means they may need to step away from this position, are there any steps being taken to bring on new users who are interested and meet the requirements?


We do have some new mod applications, and once we get organized the training will begin. Separately we are making other changes to gain new members.


Platonix

Captain

Eloquent Informer

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Platonix

Captain

Eloquent Informer

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PostPosted: Fri Jul 19, 2019 4:58 pm


July 17th, 2019:

[NPC] Gaia Staff
Welcome Back!

Quote:
Items

Any idea when the animated versions of the usermade flair items will be re-released for us to purchase?


We will make the announcement as soon as they are available.
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