I am experiencing an "HTTP 500 error " each time I try to purchase it. I filled 2 ticket but it keeps getting ignored When will this issue be fixed?
Hi there,
We are aware of the issue. And more than likely your ticket isn't being ignored just that it is a bug the Developers haven't gotten a fix for yet. As soon as they do I am sure you will be replied to.
Is there a specific reason why I am experiencing this,since most people seem to have no issues?
Hi there,
We probably won't know that until they figure out what the issue is unfortunately.
Zero Omega
jenru
subscription
are we allowed to get a subscription with our mule as well as our main account? (thinking about no ads freedom)
Go for it!
Posted: Sun Jul 02, 2017 10:14 pm
June 28th, 2017:
[NPC] Gaia Staff
Welcome Back!
Quote:
Shops - Genkimix
Might there some day be a way to spend Gaia Cash as store credit at Genkimix? Or does the fact that you don't fully own Genkimix make this impossible? If it can be done, it could be a valuable feature for Angel Subscribers.
Sorry this isn't possible.
Zero Omega
Yichem
Angel subscription
Any update on the ''HTTP 500'' problem when trying to purchase a subscription? I am still trying to get it,but it's still not working. :/
We're still taking a look into it, sorry for the problems!
Will we ever see other tickets in Cloud Nine, or just the rainbow ones?
We'll talk to the team.
Zero Omega
Shilshadu
features- ANGEL SUBSCRIPTION: as of today, i'm not seeing my angel subcription bonus applied to current gc bonuses. I'm also not able to get into the cloud 9 store.
My plan does not expire until the 7th of july, (i was trying to renew today anyway.)
why were my benefits removed early?
I've made note of this and will check out your situation.
Lanzer
Jisen Meizuki
Feature
When can we replace Club Verge thumbnail with Cloud 9 thumbnail in the Shop menu drop?
Should be replaced soon. One of few items that fell through the crack.
Lanzer
Champiri
Shops
Hello! I believe I have a stupid question, so there's your warning in advance. lol
The first month of Cloud 9, I got the subscriber item for free. Does that happen this month as well or was that just like a first month bonus thing?
Thank you! heart
If you are a subscriber, you get a free angel item every month. whee
Zero Omega
Arowan
Features
Is there a way to update my billing address for the Angel Subscriptions? Or should I just cancel my subscription and redo it to fix my address?
We'll add that feature!
Posted: Fri Jul 14, 2017 8:17 pm
July 12th, 2017:
[NPC] Gaia Staff
Welcome Back!
Quote:
Items:
Any chance you guys will be selling Kitten Star Pin Ticket(s) in your store again? I would love to grab them
Kitten star pin should be restocked soon
Lanzer
Yichem
Angel subscription
Any update on the ''HTTP 500'' problem when trying to purchase a subscription? I am still trying to get it,but it's still not working. :/
Uh oh, we'll have that fixed tonight
Lanzer
Yichem
Lanzer
also, please make sure that the URL is correct, and use the link on the header to get there. Using the standard www.gaiaonline.com domain will cause that error
Uh oh, did you get the error right after you hit submit or when this page is trying to load?
siskataya
marjorana
is there a chance that mobile recharges for the netherlands are going to be fixed soon.. I have been waiting for a verry long time to recharge my cash with my mobile (only posible way for me to recharge although there are other good ways .. just sadly not for me atm) I know it has worked in the past how ever since a few years it broke down and says its not for my country..
Thnx ever so much.. and have a good night
Hello, and good evening! I wasn't aware this was an issue, but I'm sorry to hear you've had this trouble. I'll be looking into this matter and seeing what I can do to resolve the problem. Thanks for bringing this to our attention biggrin
Heyo! Hope y'all are well!! Any way you could put a system in place that people who already subscribe to the Angel program don't get announcements/ads asking them to do so every day?
(Seems like if you put it in an actual ad bar instead of an announcement, that could help, since ads are blocked anyway?)
That should be fixed really soon! sweatdrop
Jak Bauer
icey bb
Features
Also, to addend my last post about angel subscriber- thought I would mention that I'm still getting ads, including intrusive mobile ads, even being a subscriber. I've already mentioned this in bug reports, could someone please look into it? Thank you! 😊
Hi there,
Please file Billing ticket in the Help Center and someone should be able to help you with this.
Lanzer
Safron Quill
Features
will the error of the wrong amounts of cash gifted video daily treats be fixed anytime?
I looked into the issue and it wasn't with a particular provider, but within some parters that they work with. I wish I can just turn something off and all offers will go through, but it's more difficult than I thought. I can't remove the feature because currently thousands of Gaians still get GCash from video daily treats.
Jak Bauer
Woo Mee
Misc
Recently I've noticed I see ads when I use Gaia via my phone on safai. I shouldn't be seeing ads because I spend GC thus they should be disabled?? I've also seen a notice on them saying 'spend 249gc to remove ads' or something similar, but I had just spent cash in the CS sooo idk
Can this be looked into? o3o
Hi there,
Please fill out a Billing ticket in the Help Center. They should be able to help you out.
siskataya
Daniel Hyuuga
Can we have some more zOMG summons be on sale in Back Alley shop? The marketplace is running out of listings and price is increasing like [bleep]
I think this probably can be done. Wheee! biggrin
Jak Bauer
Shrimp_Man
Angel Subscription
Any reason for the increase in gc we get for the subscriptions for the second month (which I'm not complaining about) but not the first? Can we get compensation of the missing cash due to the change? (I mean, I'd only get 125gc but still, I got no notice of the change and had no idea that I'd be getting more this month)
Hi there,
What increase are you referring to? If there is an issue please submit a Billing ticket describing your issue.
Posted: Fri Jul 28, 2017 7:58 pm
July 25th, 2017:
Lanzer
DemonLadySesshomaru
Shops/Trades
Hope everyone is having a good evening. Question- Why won't you allow us to trade Gaia Cash? If we don't have enough for a Cash shop gift card, we should be able to trade GC.
What's the problem with programming it into the trade programming?
Thanks
Simple reason was to prevent abuse where someone could create a hundred accounts, collect GC from video offers, etc, and funneling them all to one account. Otherwise we'd be happy to add that functionality.
Lanzer
aine21
Site Features ?
I always have ads disabled and make sure to buy more than enough GC to satisfy the requirement, but this past week or so, I've been getting ads even though it's checked and it says that I have X number of days left of ad free livin'. Right now I still have 17 days left- but am still getting ads. It's seriously ruining my enjoyment of the site, as the ads slow my computer down too much. I've noticed that others have been having this problem as well, will it be fixed soon?
Uh oh, I'll get on that right away!
Jak Bauer
Castiel Lover
Jak Bauer
Dogoda
Shops
Cloud 9 is a shop right, I think it is... Anyway, I don't like using my debit card online, last time I did someone took my info and started making bogus charges with it. That whole experience turned me off to online purchases, mainly because it was a huge ordeal to fix. I'd like to use the shop but can you make it to where we can use the Gaia Cash that we have from free cash offers and other things to get in please? I mainly use gift cards to get cash but anyway, if you did this it would give me more of an incentive to use Gaia Cash. whee
Hi there,
You can use Gaia Cash you get from offers to purchase items.
What she means is we cannot get into Cloud 9 without a subscription. There is no "spend $100 in a year to get in" like Club Verge had. This is a pay to enter shop.
Can you guys give us another way to earn entry into Cloud 9 without the subscription?
Hi there,
Unfortunately that is a benefit of Subscribing, so there is no other way to access the shop, sorry.
Zero Omega
Shrimp_Man
Angel Subscriptions
Back in June when the subscriptions first started, the amounts you got were 875gc for the $5 option. However, when July's subscription went out, the amount for the same level was changed to 1000gc with no warning. Is there any way that those of us who subscribed in June, could get reimbursed for that change in cash granted between the two months?
We likely aren't going to be offering reimbursements as the 875 was the number we were using for June. We reviewed the system after a month of it being launched and then decided to up the amount, so if you kept your subscription, you should be getting the new amount on your renewal date.
Speaking of subscriptions, you know what'd be neat? An "edit your billing information" button.
I know Zero Omega said one would come, eventually. But I needed to update my billing information sooner than that, so I temporarily canceled my subscription to do so. Now I can't resubscribe because the buttons are missing gonk Will they reappear anytime soon?
Long story short: an "Edit Information" button would have saved me a lot of headaches.
The resubscribe buttons should reappear once your billing cycle is over, but there are definitely improvements we still want to make to that page.
Takuya Kanbara
Arowan
Features Angel Subscriptions
So... how's that first-of-the-month new item coming? ninja Those previews sure looked nifty...
soon™ ninja Apologies for the delay, it will be in the shop today!
Zero Omega
Tenshimaru Kensei
Features - Angel Subscription
Question: Any news on when the PayPal option will be fixed? I'd really rather have my only transactions go through my PayPal account, for security purposes.
How is it broken for you? Is this the white page or 500 error when you try?
Lanzer
Banditkitty85
Features
Really not sure but Accounts?
Will the issue with ads still appearing even though enough money has been spent be resolved any time soon? (yes i have the box checkmarked and save on purchase history. and yes i have filed a ticket over 10 days ago)?
Sorry I thought Narumi fixed it a few days ago. let me check on it again.
Takuya Kanbara
LadyThornRose
Games - Lake Kindred
Could we see some kin re-released to the cash shop that have a low marketplace presence and haven't been re-released in a while/ever? Such as Casanova the Skunk, Silver Filligris, Teruchan, Gweenee the Dragon, etc?
We can definitely look into it!
Takuya Kanbara
AngryAshleyBear
Just wondering when August's Angel Item will be released and put into the shop?
Very soon! It will be later today, and apologies for the delay.
Jak Bauer
Akari Yui
Items
Soooo.... the Angel Subscriber item, it was released in a "box" last month for those who subscribed. Will the box be updated to add future items (including this months) or was it a one shot deal?
Hi there,
Yes, going forward each month Subscribers will be granted a Sealed Angel Item each month, with the item released inside of it.
Zero Omega
Akari Yui
Takuya Kanbara
This month's item is already inside the box ninja
Oh, wow.... It's really nice but...
Um I didn't use the box last month so no last month's item?
I think you might want to give users a heads up on that. sweatdrop
We'll make sure to get some communication out about this and we'll have a way for you to go ahead and get the item you're owed.
Zero Omega
Akari Yui
Zero Omega
[Zero's original answer, that he didn't edit quite fast enough:] Go ahead and file a billing ticket about this, we'll make sure that you get your item. We'll make sure to get some wording out about that.
Ok, that's good to know, kinda weird the way that worked.
We're actually going to come up with a way for you to do it automatically so you won't have to file a ticket for it. We'll have an update later this week on it.
Jak Bauer
its only chemical
Jak Bauer
its only chemical
When do Angel Subscribers get their GC/item? Is it on the 15th or the 1st?
Hi there,
You get it on your subscription date. So if you subscribed on July 2, sometime tomorrow you would be granted the item. Please note, it is not necessarily granted at midnight, so if it's not there in the morning just wait, you will get it later in the day.
awesome, thank you! (now I just gotta remember what day I did that...)
Hi there,
Go to your Subscription page, it will tell you what the date is there.
Posted: Fri Aug 11, 2017 10:59 pm
August 8th, 2017:
[NPC] Gaia Staff
Welcome Back!
Quote:
Shops
can purchase with gcash be removed from gold shops? if not can they at least reflect the mp ratio? Right now you can purchase a 850000000g item in the mp for the same as a 1000g item in a shop
We haven't looked into that since forever. The team to look into that later.
Lanzer
Nyota_Spock
Features
The watch video button on the Earn Gaia Cash page hasn’t allowed you to push it for 2-3 days, and no I don’t have an ad blocker enabled.
Uh oh, I'll add it to the bug list. We work with a couple of vendors so one of them could be broken
Zero Omega
Nyota_Spock
Features
The mobile apps from supersonic on the Earn Gaia Cash page aren’t working, once you press earn it gives this message “We are sorry, but due to a temporary technical problem we were not able to provide this offer now. Please try again later on”.
We've passed it along!
Zero Omega
Benevolent_Sinner
FEATURES/ITEMS?
I already sent a ticket a few days ago but no one has replied yet. I am an angel subscriber and I never got my GC OR item this month..can someone please look into this?sweatdrop
Unfortunately we've had a lot of issues about this, so we're working through all the tickets that we're filed. We'll resolve it for you as soon as possible!
Angel Subscription is currently bugged for some users. You can see details in my thread here. Are developers able to address this soon? (I know customer service is aware.)
Devs are aware of it and will be looking into it, it's a high priority issue to address.
Lanzer
xMiyaka Hana
Shops
Good evening everyone! I wanted to make a post on our gold and other cash shops (Not la victore) about giving us the option to purchase more than one item at a time. I purchase power ups from the BackAlley Bargains shop on a frequent basis, and it is incredibly frustrating whenever I am purchasing a large bulk of 100+ powerups at a time. Is there a way we can incorporate bulk options for all shops? Thank you!
Sorry the shop doesn't support bulk purchase yet, but we can make some 10 or 50 packs to save you some time!
Zero Omega
Breadist
Features
Is there any way to make Angel subscriptions a bit smoother in terms of subscribing, unsubscribing, upgrading and downgrading? It's currently difficult to unsubscribe and I didn't get a subscribe button until after the old subscription ran out. In my case I wanted to unsubscribe from Gold Wing and subscribe to Halo to stock up on lots of GC and then go back to Gold Wing for the amount I usually want to spend in a given month.
Absolutely, that's something we're looking at addressing.
Takuya Kanbara
Hospitaliers
Items
With all these direct rereleases of Tickets in La Victoire as of late, is there any chance we could see Rhodonite/Double Rhodonite Tickets getting a direct rerelease soon?
Hiya! I can't entirely promise anything at the moment for the near future, but we can look into rereleasing the Rhodonite Tickets in the future. :]
Zero Omega
Shilshadu
Angel subcriptions:
I still have not gotten my subscriber box for this month
Please file a billing ticket at our Help Center and our team can look into what's going on.
Zero Omega
Binku_Muja-
Zero Omega
Binku_Muja-
Features:
Can someone look into the Angel Subscription? I signed back up for the $20 version but never received the monthly item. The one I have was one I had to buy. I don't even understand how this happened or if anyone else was affected.
Please go ahead and file a billing ticket at our Help Center so that we can fix up your issue and report any other potential problems to our dev team so they can work on it.
I have, but it's been three days and outside of the automated message stating that it reached yourselves, I've heard nothing since.
Found your ticket, it went into our general queue and not billing. We've put it into the correct queue and will be taking a look into it as soon as we can.
Lanzer
Meiriana
Items/RIGS
When are you guys planning on updating the bonus grab bags you get when you've bought GCash? It's been quite a long while now that for example the 50$ Bonus Grab Bags have contained 3x iCONic '17 (3 Pack) and 3x GAIA GATCHA VOL 1: Game Night Fight!.
I would love to have something else to play with now because those are actually starting to get boring. (and we're at like, Gaia Gatcha vol 5 now.)
There should be an update coming up soon, sorry for the wait!
Zero Omega
Je11yf1sh
Angel Sub
Are we not allowed to pay with visa gift cards? I tried subbing but it wouldn't let me
These should work, however one of the issue with gift cards is that payment systems use address verification to verify you are the one who owns the card. Unless you register the card with your address, there may be issues using it.
Zero Omega
merry clefairy
Features
hi! i just wanted to be sure y'all were aware of some difficulties with the angel subscription page. there doesn't seem to be a clear unsubscribe button? it's a big hassle to figure out how to cancel a sub for some reason, so it would be a very big improvement to make sure that a way to cancel is not difficult to find. ^^
That's something that we're looking into fixing. In the mean time, try this link NOTE: THIS WILL UNSUBSCRIBE YOU WITHOUT ANY CONFIRMATION
So I subbed last month and canceled but would like to re-sub again but there is no button to re-sub. Seems like I'd have to wait until the actual cancellation date passes in order to re-sub. Is there any way that can be changed? I'd like the GC now and can wait till the sub ends and renews for the item. Just wondering if it's at all doable or will messy things up for you guys.
We'll be addressing this situation because the page definitely doesn't seem to be working as intended.
Posted: Wed Aug 30, 2017 11:30 pm
August 29th, 2017:
it amy
Memoirii
Items
Any plans for a direct CS release of the Stylist License?
The Golden Boleyn
Items:
Do you have any plans to put the Beautician License in the CS in the near future? ^u^/✨
Perhaps soonninja
it amy
Princess Kunzite
Items
Can the Body Dye Ticket get added to the CS tonight so I can finally buy it? wink Whomever help to create this ticket idea BLESS THEM because this is one of the ticket ideas I really wanted to happen. <3
I also love the idea of this ticket! I can't say it will be in tonight—but we do plan on putting it back in the shop in the future.
Jak Bauer
Blacklacekitten
Features
Can we get an easier way to report ads that don't give us gaia cash? Like a button similar to the bootygrab misgranted gold one? I hate sitting through an ad on the daily treat for it to not grant, and then be locked out of being able to watch other ads for who knows how long. I have also had other things in the paygarden not grant cash as well, even though I completed what I was supposed to do.
Daily Treat doesn't work 90% of the time for me, even when I have no scriptblocking on whatsoever. The ad plays, I interact with it, it claims I got cash, then bupkis! No PM and no increase in GC. I know you guys aren't producing the ads, but aren't you in control of the interface? Any clues as to what is going on here?
We've been trying to find more reliable providers, and today we just added a survey partner that should give an alternative to earning GC. It's under the GCash pull down menu.
Jak Bauer
Zozo the Stray
Features - Subscription
Hey there. I've heard that you guys are aware of the Angel Sub users who have, like me, cancelled their subscriptions only to be charged again (and granted no benefits, at that).
Do you guys have any sort of proper ETA as to when this might be fixed? Also, since this happened to my empty bank account, just how much of it are you willing to reimburse me should my account go into default and charge me NSF fees? Thanks.
Hi there,
Please fill out a Billing ticket in our Help Center
When can those of us effected by the Angel Subscription billing glitch expect to see our Sealed Angel items adjusted into our inventory?
I've filled a billing ticket, and have been refunded my money, but my ticket was closed without the items being given, despite the representative looking into my ticket saying that I would get them. I've followed the instructions in the Staff Notice and pm'd Jak Bauer, but haven't heard one way or another on it. I just want my items. gonk
They're generally granted when we finish the ticket, so if you don't see them it was probably an accident:
1. Either I didn't specify to grant the items. 2. We forgot to grant them in the course of granting the rest
We'll make sure that gets fixed up for you.
Lanzer
Duo-chan_in_wonderland
Items
Any chance youll be doing an item similar to the Halo of Kannon/Bayanihan for the hurricanes that have swept through the NA region? I know some islands of the Caribbean got hit particularly hard. Itll take a while to rebuild in Texas too, in some areas
We'll look into that pretty soon. I hope that hurricane Jose won't bring any further damage. It's been a rough month for many living off the Atlantic coast.
Lanzer
Nyota_Spock
Features
The "watch video" button on the earn gaia cash page still isn't working.
Sorry we'll work on it as soon as we have the subscription related bugs all figured out.
Posted: Wed Oct 04, 2017 7:47 pm
October 3rd, 2017:
[NPC] Gaia Staff
Welcome Back!
Quote:
Features: Monthly Collectible Museum
The Mothly Collectible page still exists, and with that, so does the Collectible Museum. Since Angel Items are now replacing MCs, I was wondering if you guys have considered re-vamping the museum to an updated look while including Angel Items in there? (Personally, I would love to be able to view past artwork of Angel Items)
We'll adjust that! But it might take a while for us to get to that.
Quote:
Features/Shops I've only seen Funding Tiers recently. does this mean you're going to phase out spending Tiers? I'd be really unhappy if that were so, as I usually earn GC rather than buy it, and I'd still like the chance to get my hands on some nifty items. (Also it seems I'm not the only one to suggest using BOTH Platinum and gold together- Neshira Nemira did last week.)
We did have to phase out spending tiers due to gift card abuse, though we've taken note of the feedback from Gaians who have said they earn through offers!
Lanzer
Twisted Lady
Features-Angel Subscription
Will we see fixes for the problems with the angel subs soon? I haven't had any issues myself, but I'm very concerned by the number of people I've seen having to file tickets about it. For example, some subscribers are not receiving their cash and/or angel item, getting charged multiple times, or even re-subscribed without their permission after canceling. One user was recently charged $300 because of a subscription mistake. That's not a little oopsie, that is downright horrifying and losing that kind of money, even if it's immediately refunded, could potentially ruin someone's life. Please put as much effort into fixing the subs ASAP!
I've spent a lot of time fixing the backend last week, and all the duplicate charges had been removed, but there are a few more bugs to fix. The rest of the bugs are being worked on as we speak. Sorry the system had a lot more problem than we anticipated.
Jak Bauer
I Flavour of Life I
I am said user with the $300 mischarge and would like an answer to this lol
Hi there,
Have you filed a Billing ticket in our Help Center
If so, please PM me with the ticket number and I can look into the status for you.
Last week, you chose to "answer" the question about whether or not we'll see an update to the bonus bags. At first, you said it was "to be edited", but then by the end of ATS, you instead changed it to "We'll have some more information about the Bonus Bags later."
... This is not an answer. Several weeks ago we were told the bags will be updating, and since then there's been nothing but silence on the matter. And now we finally do get an answer and it's not really an answer. It actually seemed like you chose this question on accident, then when you realized your mistake, you dodged actually answering it with this, which actually made several people - including myself - very angry. I could be wrong, but this is how it appeared to me.
Many people are getting upset that we have these things just sitting in our inventories and we want to use them, but we don't want to get the same prizes that have been in them for months already. It's like the Crystal Boxes: it's a bonus that isn't much of a bonus anymore. Can we PLEASE get a firm answer as to whether or not these will ACTUALLY be updated, or should we just start trashing them like the Crystal Boxes?
Hi there,
This isn't not answering, we are looking into what we are going to be replacing it with but don't have a definitive date we can give you as to when that will happen, which is why you got the generic SOON (tm) answer. As soon as we have more info we will let you know.
Lanzer
I Noticed You
Bonus Bags
When gaia? You never gave any info last time
The art team just mentioned it, we should be updating it very soon. sweatdrop
it amy
Memoirii
it amy
Memoirii
Features
Item names and prices on the project ticket schedule, yes/yes?
We can rework the design to best fit names—only worry is if we have a lot of tickets in a day, how could we best fit it in a small graphic (which isn't a very big worry). Hopefully in the upcoming weeks we can add that—it really depends on how our designer decides to work it.
I think it could be as simple as listing the names and prices at the bottom...similar to like how old item announcements used to be:
Just a suggestion if you're strapped for space and still need to relay information xd Thanks for the reply, though!! I'll stop talking about the schedule now rofl
I like to think everything is a good idea, but she can actually make an idea look good — I'm leaving it up to the designer 3nodding
Jak Bauer
x L i g h t x S o r a x
Features
Any update about Angel Subscription situation? I keep getting the "Error: Transaction denied by Braintree/PayPal" when trying to use the "subscribe through credit card" form and the Paypal thing way. I've been meaning to resubscribe due to credit card expiring and got a replacement.
Question: I've had a zendesk ticket up now for over 2 months about my lack of Angel Item for that month and no one has checked in about it. I have no idea how else to get this noticed by staff as writing new statuses in my ticket has not done anything. I am more than a little frustrated at this point, so hopefully this post doesn't just get removed without any course of action...
We checked and you filed your ticket in General Inquiry instead of Billing. The GI queue is much larger than and has a longer wait than the Billing queue. Anything to do with Gaia Cash should be filed to Billing queue We have gone ahead and alerted the Help Center to your ticket and gotten it moved to the correct place and to hopefully get your issue resolved A.S.A.P.
Lanzer
Bonny Lass Minty
Shops
Any word on fixing the links in the shops for the NPCs going to their origin story?
Are all of them broken or are specific ones not working? eek
Jak Bauer
Hirurg
Misc/Bugs
Are you aware there is an issue with paypal's payflow link redirecting to a blank page and not granting gaia cash? It's happened to at least 3 people including myself today. emotion_sweatdrop
Hi there,
Have you filed a Billing ticket in our Help Center?
Hi! Most of the Gaians in Europe tend to miss the flash-sales due to the difference in the timezones. For collectors (like kin-collectors) it is frustrating to see, that the item one desires for months has been sold in the Cashshop while one was asleep. Often there are also no listings on the MP left the day after the flash sale. (i.e. happend to me with pixkit and Shi Hou and the Fafnir Splicing shards more than once) Could you consider that and apply suitable changes to the flash sales? (i.e. make them last 12 hours)
