Welcome to Gaia! ::

AskED The Staff: Answer Archive

Back to Guilds

View everything Gaia Staff have said in Ask the Staff sessions! 

Tags: Gaia, Staff, Gaia Staff, Ask the Staff, AskED 

Reply Answers, Sorted by Subject
Gaia Cash and the Cash Shops Goto Page: [] [<] 1 2 3 ... 4 5 6 7 8 ... 12 13 14 15 [>] [>>] [»|]

Quick Reply

Enter both words below, separated by a space:

Can't read the text? Click here

Submit


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25
PostPosted: Wed Mar 30, 2016 7:02 pm


March 29th, 2016:

Zero Omega
XonyMudd
Features/Runway

On March 27, 2016 at 12:01 am PDT, Gaia increased the entry fee for the Free Runway theme, which was Chocolate Bunnies, to 199 GC. Sure the fee amount was listed as 0 Gold, but users were still to spend 199 GC if they didn’t already have the item that was required, which was the paw skin [Animal] Chocolate Bunny Fur. This item can only be purchased using Gaia Cash, it had not listings at that time on the MP, so users had no recourse but to either purchase, borrow, or abstain from participation in a theme that says free, but really, wasn’t.

There are no words harsh enough in ANY language to describe what you have just done. The poor choice in theme and require item has insulted runway participants. We are disappointed in you Gaia. Shamed of you Gaia. To think we gave you the benefit of the doubt Gaia. You spat in our face Gaia. You put shameful things into our face Gaia. It was nice when we were all worried that our paws would be left out, but you required an item which, purchased directly from the site itself and not from fellow Gaians, can only be bought with Gaia cash (which of itself must be purchased using real world currencies or earned through sponsors of which both means may and can be limited by where a users resides in the world further limiting their participation).

Easter was Sunday. This was a theme for Monday. Easter was over Monday. You could have picked any other theme, with any other required item. You could have called it Spring Cleaning and required an item from the Convert-O-Matic event. Some of the event items are still in GoFusion making them more readily available than a cash only item.

Furthermore, the item you pick made entry into the free theme cost nearly QUADRUPLE the entry fee of the GC theme, which has far better rewards with a chance of possibly reimbursing users for their purchase.

I and many others understand that the items that may be required for some of the themes may and will vary, but what we don't understand is the rationale behind this particular choice for that particular runway.

You fudged up. Pun intended. You either acted very foolishly or deceitfully with us by your choice of required item.

Now then, the question I have for you is, should we expect to see more of these poor item requirement choices in the future requiring items purchasable only with GC which not all users readily have access to (especially in the free theme) and do you intend to apologize at all for what you have done?

Thank you for the feedback on the issue, I don't have an immediate response right now to the situation but I've passed it along for consideration.
PostPosted: Sun Apr 17, 2016 3:20 pm


April 12th, 2016:

[NPC] Gaia Staff
Welcome Back!

Quote:
Items

Are all the items released specifically for the Halloween sale, Black Friday Sale and Christmas sale considered a 6 month wait and not just the LQI ones?

Only User-created, Limited Quantity, or Limited Time Items are considered to have a wait time. Many of the items are releasable at the discretion of Gaia Staff, but we do try to give Sale items a bit of an informal rest period prior to rerelease.


Zero Omega
Skulls Riot
Features

Can the staff add more gift card entries to exchange into Gaia Cash? I have a Boston Market card that has $20 that I will never use. But it is not listed among the gift cards you accept and I would gladly put it towards the site.

Unfortunately our partner, PayGarden, controls which gift cards they accept according to who they end up partnering with. We can't really control that.


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25
PostPosted: Wed Apr 20, 2016 8:32 pm


April 19th, 2016:

[NPC] Gaia Staff
Welcome Back!

Quote:
Features

You know how the Marketplace and Shops will state "You own this item.", when it is in your inventory?

Is it possible for this message to state just how many you own; similar to the inventory? Which stacks the items or informs how many you have upon donating/selling/trash etc.

We actually have this feature if you hover your mouse cursor over the text!

Quote:
Features

Can we get a new shop that sells past RIGS and Chance Items? Because some items that are in the MP usually have no listings and those items are usually from past chance items and RIGS.

We don't intend to open a shop like this, but if there are any items you're interested in seeing rereleased, feel free to suggest them in this thread!


Rance Clear
Shrimp_Man
Items

Are coupon rig items open for requesting re-release in the Rococo thread? Fiery Smarty Pants is practically non-existent even after being put in two different coupon rigs.


These items won't be released in general chance items, but you can totally petition for them to be rereleased via more coupon offers! This would probably do best in a Site Feedback thread as opposed to the Rococo thread, since it's sort of a special case. Thanks for bringing it up!


Zero Omega
drakokatze
Feature/Item/ GC thing xd

ok, so currently you can gift all kindsa things to people using GC, but not actually gift GC.

Can we make it so we can gift things that some players may not be able to buy, like the GC outfit slots?

This probably isn't something we'll be looking at doing as GC wasn't intended to be traded amongst Gaians.
PostPosted: Wed Apr 27, 2016 5:55 pm


April 26th, 2016:

Rance Clear
Nyota_Spock
Features

Can you fix the supersonic mobile apps, a lot of the time you download it and get to the level they require yet you never get your GCash no matter how long you wait.


Supersonic is a partner of ours, and we cannot perform maintenance on their services. That said, we're working with Supersonic to try and make the Gaia Cash redemption process go as smoothly as possible!


Princess Angelishia
LotusCrystal1223
Question about Features

My questions is simple...what is up with all the broken Gaia Cash offers there are several serious offenders of this. Many people complain about this in the bug's forum and it goes unanswered.
Please some of us can not afford to pay your guys real cash so we support the site by doing the free offers thus giving you ad revenue. Its not fair that you guys get the ad revenue but we do not get our rewards.


We're looking into the issue. In the meantime, if you complete an offer and don't get the promised GCash, please file a billing ticket and someone will take care of you! So sorry for any inconvenience!


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25
PostPosted: Wed May 04, 2016 6:19 pm


May 3rd, 2016:

excitable sloth
Chuupii
Question Category item

Question
can we get a notice of when sakura pegacorn fluff is re-released in cash shop? Thank you. Or a staff alert? gaia_kittenstar


Hello!
We release announcements when they are re-released into the Cash Shop!

Here is the one from yesterday.


Rance Clear
Spungie
Features:

My question: What is being done about tier exclusive rewards constantly being rereleased in item generators?

Everytime it is brought up, we are told that items just slip through the cracks. That would make sense if it happened once every couple generators, but it seems to happen almost every time a new one comes out.

I know there are a lot of tier exclusive items, but if you didn't have a system in place to ASSURE those items never get rereleased, why even bother saying they will be exclusive, or at the very least, why release tiers at such an alarming rate.

I feel like someone should go back and add a tag to all tier exclusive items labeling them as such, so it is easier to identify them when the item lists for chance items are being made up. This might be a pretty big undertaking because there are literally hundreds, if not thousands of tier exclusive items, but it would avoid any mistakes like this in the future.


I can confirm that it definitely is an issue of things slipping through the cracks. We're working on ironing out a more reliable method for weeding out these items before release, but until that system is finalized, we may have a few slip ups here and there. When the tier system and its exclusive item policy was envisioned, we had no idea Gaians would love it so much! Now that tiers are significantly more commonplace and there are more items floating around with that policy, we're taking measures to create a new way of keeping tabs on them. Until then, it definitely helps when Gaians quote or PM us if they spot a tier item in the wild so we can fix the problem as quickly as possible! biggrin


excitable sloth
ChaosTrooper
Items / Lake Kindred

Can you please change the drop rates on these RIG kin and make them drop a bit more often??

When I hear people spending money buying 100+ RIGs to try and win one and end up failing, it's a little ridiculous.
I understand it is also THE pet of the RIG too, but please let more of us enjoy the new addition to LK when it's released.


Hello!

RIG kin are meant to be pretty rare! However, we will look into how often they drop. <3


Princess Angelishia
`Hydro
Features
Can you give us any hints about the Memorial Day sale coming up?

Are you looking for suggestions for possible items to re-release?

*cough* User Image *cough*


No hints other than that it's going to rock! And we're always open to suggestions, but no guarantees. Thank you! c:


Princess Angelishia
End_Wolf
How's the progress on the Daily Treat Fix coming?


I'll post an update as soon as I have one. Right now we're working with our partner on it though.
PostPosted: Wed May 11, 2016 6:22 pm


May 10th, 2016:

Princess Angelishia
Lumbee Wolf Lady
game/feature

can you maybe use old RIG's from the cash shop as prizes in lake kindred?


We do!


Zero Omega
SiCoticOz23
Gaia Cash Offers

I've completed like 3 or 4 offers using your affiliates and filed tickets with them on not receiving my cash and have heard nothing, can I file a ticket? It's been over a month.

Go ahead and file a billing ticket and we should be able to help out.


Princess Angelishia
Yokies
Items

Hey there. o w o I hope everyone is having a good day. <3 I wanted to ask if the Ruby Ticket would ever be rereleased in RIG's again, or will be discounted in the cash shop anytime soon? I have a friend who would be highly interested in the answer to this. > w>;


Keep your eyes peeled in the near future!


Zero Omega
LabTech Deusy
Zero Omega
LabTech Deusy
Seeing how I guess I was not specific enough I will rephrase it.

QUESTION

When you buy gaia cash you get a pm, in the pm it gives you a number.
Quote:
For customer service related to this transaction, please contact us at 888-549-9715, or file a billing ticket so our billing team can assist you.

When I call this number it has been disconnected. Why is this number listed in the PM if it does not work.

We'll be fixing that.

Question
Will there be a new number to call for Gaia Cash issues? Because waiting 7 days for a response with money issues seems like a long time.

Billing issues are generally handled within the same day to one day after the ticket being filed. If you have an outstanding billing ticket, go ahead and PM me with the ticket number.


Princess Angelishia
drakokatze
Items

Could it be mentioned in the announcements if a rig is a re-release? I have noticed some ppl that get confused because the same announcement is often recycled/ reused ^_^


We can try to be more clear!


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25
PostPosted: Wed May 18, 2016 7:05 pm


May 17th, 2016:

[NPC] Gaia Staff
Welcome Back!

Quote:
Features (tiers)

sometimes when you buy a big ticket item, or buy a lot of CS items during a tier, it can be a pain to refresh the page between redeeming each level of the tier. could a "collect all" type button be considered? even being able to collect the whole tier once you finish it each time would be appreciated.

Probably not anytime soon, sorry!
PostPosted: Fri Jun 17, 2016 5:04 pm


June 14th, 2016:

[NPC] Gaia Staff
Welcome Back!

Quote:
Shops

Id like to know why you guys took away the option of buying gaia cash from mobile payments on Mexico.
It was the only way for me to buy it and it helped me a lot.
So i was wondering if you can get that option working again because now that im back on gaia id really love to buy some cash .
Thanks for reading and ill be waiting for an answer.
Have a nice day

Unfortunately this is something that is decided by our mobile partner, Boku, and not something that we can actually control. You can contact Boku here:

Phone: (866) 865-1173
Online: http://www.boku.com/support/


Zero Omega
Saint Alice IV
Shops

When buying Gaia cash through mobile (Ireland), it says "Error initiating BOKU flowCountry not enabled for merchant service" is this the same problem as the person buying Gaia cash in the first post or something else?

We'll take a look into this but it's probably something that Boku has suspended.


Arlette Mori
Tsukita-chan
Arlette Mori
Tsukita-chan
Items
User Image
this item was a pass exclusive.. and it was re-released directly into the Angelic Fishing Hole a few days ago.
It means other pass exclusives, like Demiccubus and Mine Mine Mine, can be re-released this way also?

I ask because they're suppose to be from passes only, and we were told they won't be directly re-released by other ways
(I know the passes itself can be re-released after the 6 months period)

thanks!
heart


Hello! Faint Echo Delay was placed in Angelic Fishing Hole by mistake. I have removed it from CI. Sorry about that!

Pass exclusives (such as Demiccubus and Mine Mine Mine) are available via a Perfect Parcel trade in after each pass reaches their six month resting phase.

User Image

thanks for the answer Arlette
I was told that the item was also added to the Lunch Box rig..


I removed it from Lunch Box as well. 4laugh

User Image


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25
PostPosted: Fri Jun 24, 2016 7:58 pm


June 21st, 2016:

Princess Angelishia
Kronprinz Schwarzhaus
Items

Since the Axolotl RIG has been taken out from La Victoire and a lot of the remaining singles disabled, will the three exclusive recolours be made to be released in some other way?


Yeah, we'll find a way to get those back out there. Thank you!


Jak Bauer
Snow Danger
Jak Bauer
alethea_angel
Items/Shops

What should we do if we received the A Lotl Love 5 pack as a reward from the Summertime Blossoms Tier?

(Sorry, not sure what category this went in)


Hi there,

Please check out here: http://www.gaiaonline.com/forum/gaia-news-updates/staff-updates/t.63632027_1618/#1618


yes, that says what to do if you purchased the lotl love RIG with cash or gold, but not what to do if you received it as part of the tier.


Go ahead and follow the same procedure and just mention you got it from the Tier.


Zero Omega
pandi15
Items

I've got A Lotl Joy from the Dumpster. What should i do with it, since a did not spend money on it?

Go ahead and file a billing ticket anyway, specify that you got it from the Dumpster, we'll be able to help you out.


excitable sloth
Erynne
excitable sloth
MingSao
Lake Kindred/Items

Is there any possible future where Brilliant Cabochomp & Ember the Crimson Fox get re-released? Even if it's only for a couple hours and they have high GC price tags?


There is a possibility that they will be re-released someday. <3
That is certainly a welcome surprise considering they came from the horrid Capture Seal. I approve.

Congratulations and welcome back, sloth. People missed you these last couple of weeks. whee


Oh, dang. I didn't realize they came from the Capture Seal. Unfortunately they won't be released then. :C


Princess Angelishia
teh tangerine
Items

Will we see more specific color bundles in the Cash Shop?
(examples: the poppy and melon bundles)
heart


Definitely!


Zero Omega
Dances With Pastrami
Items

I will preface the following question by stating I have not been personally affected by the A Lotl Joy glitch in any way, nor was I aware of it before the staff alert came out.

Now then, the question proper: Being of a naturally curious mind, and having never seen anything exactly like this happen on Gaia in my life, I'm interested to know what exactly can be done to rectify a situation in which any already existing copies of an item will never be able to be opened again?! This is fascinating and amusing to me and I want to know how (or if) such a thing can be fixed.

We try to take care of all the existing copies by removing them and then switching them out.

For example, if you had copies that you got because you spent Gaia Cash, we'll remove them and give you the Gaia Cash.

If you have copies that you got from buying them from the Marketplace, we'll give you back the gold.

For ones you got from the tier, we'll replace them with the new CI we put in the tier.

And for any other edge cases we'll figure out a solution to them.

Hope that satisfies your curiosity!


Arlette Mori
houjun-san
Tickets

Will you be placing the double prism in CS anytime soon?


Hi! This ticket probably won't be available in La Victoire in the immediate future, but we appreciate your suggestion~

User Image
PostPosted: Wed Jun 29, 2016 7:45 pm


June 28th, 2016:

Zero Omega
Six Mekhane
Shops

I'm not sure if you've answered before, but will you ever consider allowing Gaia Cash gifting?

I know there are security issues that come with that, but sometimes I feel like i would buy direct sale project tickets more often if i could go halfsies with a trusted friend with GC instead of dealing with an unstable gold price.

Probably not anytime soon! Sorry! :c


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25
PostPosted: Thu Jul 07, 2016 7:14 pm


July 6th, 2016:

[NPC] Gaia Staff
Welcome Back!

Quote:
Features

We were told back in December's AtS about why trading passes get disabled when users purchase GC.
But I was wondering if you guys could make this knowledge more publicly noticeable?
Maybe post a Sticky? Or re-write the PM which people get so that it gives a better explanation to those who are affected by this?

We have a plan to make the private message that gets sent a lot clearer and be less confusing.


Arlette Mori
Sir Dark Hat
Shops

Me once again with the same thing I posted about last week~

My question is this: Are Rococo and Mecha Neko ever going to get an update? Their last store updates were in January, and if you look at Mursaki's last announcement, she said she'd be pulling all the holiday items and such (I made a post in the Rococo thread several times over the last couple months) but now it's been five months and all those items are still in there.

Can we hope to see any updates to either of these lovely stores any time soon?

I noticed my post did get tipped in the last AtS, but the items are still in Mecha Neko.


Hey~

This is something we are planning on doing soon. Thank you so much for your feedback! emotion_bigheart

User Image


excitable sloth
Xashowd
Items

In the recent RIG Tropical Paradisio there were silhouettes, both from the RIG itself and the Bundles afterward, that showed distinct poses from the Born from Blood item series (specifically the Scythe and Hair, which make up most of the Silhouetted Avatar), shown below.

User Image
User Image

However, no Born from Blood recolor was found or released in a Bundle, and no avatar using the items from the silhouette was in the announcement for Tropical Paradisio. My question is, Is there/was there meant to be a Born from Blood Recoolor in Tropical Paradisio, and if not what item was the silhouette meant to advertise? As someone who maintains an item list, this particular puzzle has perplexed me for the past few days, and I would greatly appreciate a detailed answer on the situation.


Items from Born from Blood might have been used in the promo with another item, but it was not in the RIG itself.
PostPosted: Thu Jul 14, 2016 10:42 pm


July 12th, 2016:

excitable sloth
Woo Mee
Items

So I know we should be getting a evo for Hero's Journey next week, as was hinted / said in last weeks EI report, but could you please, in future, just say something if there's not going to be an evolution for it? We went a month without any new poses :c


There should be an evo very soon!
<3
Unfortunately we had a few delays but we should be back on schedule.


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25
PostPosted: Thu Jul 28, 2016 4:43 pm


July 27th, 2016:

[NPC] Gaia Staff
Welcome Back!

Quote:
Shops

I don't get GCash from videos? God is confused.

Please file a billing ticket at our Help Center
PostPosted: Wed Aug 03, 2016 7:12 pm


August 2nd, 2016:

[NPC] Gaia Staff
Welcome Back!

Quote:
Items

First of all, THANK YOU SO MUCH FOR ALLOWING TIER ITEMS TO BE RERELEASED! This has frustrated MANY users since the beginning of this "feature" due to how quickly and easily items can be hyper-inflated because they're only there for a few days and if you miss out, there goes your luck. My question is, will this be retroactive so that all past tier items can be rereleased?

Currently it only applies to tiers beginning on or after August 2, 2016. There are no plans to change this at this time.


excitable sloth
Sir Dark Hat
Items

Apologies if this has been asked already, but, the last update to Hero's Journey was in June and there's been no mention of it since in Singh's updates. Is there any idea of when we could expect the next evolution? The poses are lovely, and I would love to see this continue~ emotion_kirakira


We should be seeing an update soon! I'll look into it. <3


excitable sloth
Fibonacci To Infinity
Tickets/Tiers

So the Project Diamond Ticket is the ticket that allows a user created Tier.
Does the new Tier Rules with the 6 month rerelease apply to the ticket?
I feel like this needs to be clarified & maybe stated in the rules of the ticket.


I will have to verify if this is the case or not!


Zero Omega
SiCoticOz23
Trading Pass Scandal

So myself and other users were left without our trading pass. My question is, while our trades were disabled, if we had bought rigs such as TV Dinners / Lunch Boxes with the intent to resell, while they were 12999/8999 gc respectively, and since we were unable to do any trades, we were forced to wait out the clock until we got our passes back, but in the meantime, these particular rigs went on sale for much lower prices, thus dropping their values in MP.

This is beyond not fair, because the incident regarding our passes wasn't our fault, all we did was sell on the marketplace. How can I go about talking to someone about this in greater detail? Do I file a ticket or contact a particular individual?

Contact the person who enabled your trades and we'll see what we can do. Keep in mind that we more than likely will not be replying back to your PM immediately as we work through enabling the rest of the users, then we'll be getting back to your individual issues.


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25


Platonix

Captain

Eloquent Informer

37,875 Points
  • Winged 100
  • Balance Begets Creation 500
  • Waffles! 25
PostPosted: Wed Aug 10, 2016 6:06 pm


August 9th, 2016:

Arlette Mori
Spungie
Arlette Mori
Spungie
Features (Tiers)

I noticed that tiers have changed to make exclusive items only exclusive for 6 months. Was there a specific reason behind this? People have been complaining that items that were supposed to be tier exclusive kept getting rereleased, so was this the response to not being able to keep track of them properly anymore?


Hello!

We made this change based on user feedback. This change gives users another opportunity at an exclusive tier item after a six month resting phase while ensuring we honor the non-releasable tier exclusives from tiers which began before August 2, 2016.

I hope this helps!

User Image
Was this the same reason for the changes to the Limited Quantity Collector's Passes, as well?


The Limited Quantity Collector's Pass itself has always had a six month resting phase. emotion_yatta


Zero Omega
A Beast Kiddd
MISC

Yall need a rebate or something, I Understand how gambling on RIGs and Lottery n s**t works, but even real life lottery has rebates when you lose enough. God bless opening 2000+tvdinner/bentoboxes/lunch boxes/chocobunnies/everything and not getting a single ticket lmao. Being statistically improbable is not cool

-from a salty salty who got diddly from 200 lunchboxes 60 min ago heart heart heart heart

You actually don't get a rebate for real life lottery losses, you can claim them on your taxes, but that's generally if you lose a lot of money. o_o


Zero Omega
Keyblader4Hire
Features? I think...

Hi Gaia staff! I was recently trying to use my plasma biomat donation visa card and realized it wasn't possible. :c

And frankly, this is the only form of credit card I have, so my question is, could you guys possibly make it possible for us to use GRIFOLS biomat cards to make Gaia cash purchases?

That's unfortunate! Have you tried creating a PayPal account and attaching the card to the PayPal account?


excitable sloth
Nymphadora Tonks Airman
Tickets/Cash shop

Just wondering, since the summer sale is here, are the user recolor rigs going to be put on hold until after the sale, or will they still continue this week even with the sale going on? surprised


User recolor rigs?

Are you talking about normal recolor rigs with items in them?
If so, normal recolor rig will be coming out as scheduled.
Reply
Answers, Sorted by Subject

Goto Page: [] [<] 1 2 3 ... 4 5 6 7 8 ... 12 13 14 15 [>] [>>] [»|]
 
Manage Your Items
Other Stuff
Get GCash
Offers
Get Items
More Items
Where Everyone Hangs Out
Other Community Areas
Virtual Spaces
Fun Stuff
Gaia's Games
Mini-Games
Play with GCash
Play with Platinum