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Platonix

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PostPosted: Fri Jun 17, 2016 5:04 pm


June 14th, 2016:

[NPC] Gaia Staff
Welcome Back!

Quote:
Shops

Id like to know why you guys took away the option of buying gaia cash from mobile payments on Mexico.
It was the only way for me to buy it and it helped me a lot.
So i was wondering if you can get that option working again because now that im back on gaia id really love to buy some cash .
Thanks for reading and ill be waiting for an answer.
Have a nice day

Unfortunately this is something that is decided by our mobile partner, Boku, and not something that we can actually control. You can contact Boku here:

Phone: (866) 865-1173
Online: http://www.boku.com/support/


Zero Omega
Saint Alice IV
Shops

When buying Gaia cash through mobile (Ireland), it says "Error initiating BOKU flowCountry not enabled for merchant service" is this the same problem as the person buying Gaia cash in the first post or something else?

We'll take a look into this but it's probably something that Boku has suspended.
PostPosted: Fri Jun 24, 2016 8:16 pm


June 21st, 2016:

Princess Angelishia
Lokaal Do Umbra
Mobile App

I understand you have a working mobile app. I was wondering if at all possible it could get worked on some more, maybe implement connections to guilds, clans, maybe games and improve the appearance as well as clean up glitches on the app. Is that possible?


Hey there! Possibly in the future. However right now we are actually working on an update to our mobile website that should be an easier experience.


Platonix

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Platonix

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PostPosted: Thu Jul 07, 2016 7:02 pm


July 6th, 2016:

Princess Angelishia
Th0tday
Features

Could we get some improvements on mobile performance?

In the recent weeks, there are times where it's nearly impossible to navigate, due to ads (especially the ones which re-direct to the Play Store), general site lag, etc...

Reporting the ads will not fix the issue. sweatdrop It's much more than that, because they are allowing all of the ads to be so disruptive to begin with, and I also believe that contributes to the general lag.


We do have some mobile updates planned! However I'm unfamiliar with that ad problem. If you have some screen shots / specific instances of this please PM me and I'll ask someone to have a look!

Thank you!
PostPosted: Fri Sep 02, 2016 8:42 pm


August 30th, 2016:

Narumi Misuhara
devxyki
Features

Hi, there's an issue with buying gaia cash via the 'Gaia On The Go' mobile app on android devices. Is that issue going to be fixed in the near future?


Sadly that's a known issue. No present plans, but that may change.


Platonix

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Platonix

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PostPosted: Wed Sep 14, 2016 6:53 pm


September 13th, 2016:

Narumi Misuhara
Pianette
Features:Forums
Text entry on mobile browser

There's this... Thing that happens on the mobile browser during text entry,
Where if you zoom in, the shortcut and emote bar moves down into the text box
EDIT: Big image
User Image

I'm curious as to if this is fixable
Or if staff know about it


...Actually we have a mobile web version of forums sitting in SCAS. I can follow up on it's status, if it looks good, it would address this issue.
PostPosted: Wed Dec 07, 2016 7:41 pm


December 6th, 2016:

Narumi Misuhara
Fibonacci To Infinity
Runway

Are you guys aware of the fact that people on mobile can't do the captchas?
It pops out & people can do them for some reason.


No, the Runway page ...well Gaia as a whole, is not optimized for mobile. D:


Narumi Misuhara
Hypnotized Furniture
Features

Has there been an ongoing issue with the Gaia App lately? I know it's outdated and all but like, is it still being monitored for errors and whatnot? Specifically, it won't log me in at all and keeps telling me "wrong username and/or password" even when I type in extra slow to ensure I'm hitting the right keys. If you can't answer this please refer me to the appropriate contact.


Try logging into the site via the browser and then logging back out, then try the phone again. It's dumb, but sometimes this works.


Platonix

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Platonix

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PostPosted: Sat Jan 07, 2017 9:52 pm


January 3rd, 2017:

lanzer
Fibonacci To Infinity
Misc. (But Gaia related)

What are some of the things you guys are excited about doing for Gaia this year?


I think we can have a great mobile app. Making the web site better will be a small and incremental process but we can have a great app right off the bat.
PostPosted: Wed Jan 11, 2017 9:42 pm


January 10th, 2017:

Narumi Misuhara
Frightened Mermaid Anon
Features - Runway/Captchas

So, right now, there's a major issue with the captchas. It happens with all captchas across the site, but I notice that it is most prevalent when voting in Runway.

When voting on a mobile device, (and sometimes when posting as well), when a captcha comes up, a good portion of the time it will redirect you to another site that tries to trick you into installing viruses on your phone.

Because it's on a mobile device, and because the bad captcha redirects you a million times, they can be tricky to report.

Is there any way to fix this? Or are we doomed to be forever stuck avoiding certain features of the site while on mobile so as not to trigger these bad ads/captchas?


We'd have to investigate and see why this is occurring on mobile. We could potentially temporarily disable captcha on mobile for Runway for now.


Platonix

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Platonix

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PostPosted: Wed Jan 18, 2017 10:53 pm


January 17th, 2017:

lanzer
machinations
Apps

Will there be an update to the Monster Galaxy apps or a complete redo? I love the apps so hopefully they are updated and not removed.


I have the same idea the first week I got back. We'll be working on that right after we have some small games up and running.


lanzer
The Fairy Tail Guild
Are you ever going to update the app? It almost seems like you've forgotten about it....


Yeah I've decided to forget about it and move on.

We're planning to build a brand new app to replace the current one. Our goal is to have an app that's actually responsive and built for mobile from the ground up.


lanzer
Woo Mee
Misc?

When using Gaia through Safari on my iphone, it has a tendency to log me out on specific pages like My Gaia. Idk if this could somehow be looked into?


I'll spend some time looking into why Gaia has problems with mobile browsers. Though on the top of my plate is the inventory arranger issues. sweatdrop


lanzer
Cherushi Metsumari
Games

This is more for the Gaia App, but will we be seeing a way to play any of the Gaia Games on the Gaia App soon?


That's unlikely, for many games were written in Flash. Moving forward, games we build will be in HTML5, which should be easier to port onto mobile. If we get to refresh any flash games into HTML5 then that's also a possibility.
PostPosted: Tue Jan 31, 2017 12:02 am


January 24th, 2017:

Lanzer
Gustaff-Z
Features

One of the issues that I noticed when I post on my mobile phone is that many of the captchas that I get send me to unwanted or scam sites. For this reason, often times I need to refresh until I don't get one of these sites. Is there anyway for the captchas to be better monitored to ensure these ads are taken out?


I haven't gotten to it yet, as inventory was the top voted bug so I worked on it first. sweatdrop


Lanzer
isharewaffles
idk if I can ask this, but is there any plan on fixing the gaia app? :c


We're gonna build a new app altogether. The old one kind of sucks...


Platonix

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Platonix

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PostPosted: Wed Feb 08, 2017 10:05 pm


February 7th, 2017:

Lanzer
houjun-san
Misc

Any news on the mobile app?


CodeMonkey had been brought on board to help us out with that. He just started yesterday so it will take a while. whee
PostPosted: Fri Mar 03, 2017 11:49 pm


February 28th, 2017:

Lanzer
sheepcakes
Feature? (Ads)

Can the small ads on mobile browsers please be removed? Not the ones on the sidebare or up under the header. The new ones, that are at the bottom. They flicker making it hard to hit the little x to get rid of them, and even when that x is hit, there's a floating and flickering ad dongle. These new ads make mobile viewing of the site very hard, as zooming in also zooms the ad or the remaining ad dongle.

I don't mind a 3rd ad being put onto each page, but please for the love of god not one of these floating ads that disrupt site usage.


Please let me know the URL in which the ads are showing up.


Platonix

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Platonix

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PostPosted: Wed Mar 08, 2017 10:45 pm


March 7th, 2017:

Lanzer
SenpaIDGAFv2
Question Features

Question:

Do you guys have any plans of updating the "Gaia On The Go" mobile app to include trading/gifting?


Nope, we're gonna rebuild the mobile app from ground up. The old app is awful by today's standard so we're starting new. Will have more info to share starting next month.
PostPosted: Wed Mar 15, 2017 10:09 pm


March 14th, 2017:

codemonkey37179
Knight Yoshi
codemonkey37179
Chibi Halo
Features

Just wondering how the progress on the reworked mobile app is going.


Swimmingly! Thanks for asking!

Do you have any screenshots that you can share with us, now or soon? biggrin


What I would have to show you would look quite ugly. I'm using what is known as dev art until the real stuff comes in. Sorry!


codemonkey37179
Aisha Tala
codemonkey37179
Aisha Tala
Game

Will y'all be making a game for Gaian app users to play in order for them make gold as well?


Honestly not sure yet. But I hope so.


I really hope so! I currently only have my phone to access gaia, and it sucks not being able to play anything to help earn gold for items I want.


Yeah, we understand. Every project I'm on right now will be mobile compatible.


codemonkey37179
Aisha Tala
Feature

Will y'all be updating the Gaia app to be more like the site?


That is a matter of perspective. When we are done some are sure to say we did, while others will say we did not.


Lanzer
Little Veigar
Features

Is the gaia app the next big overhaul??


That's CodeMonkey's project actually. He's starting with Inventory and Avatar features.


codemonkey37179
Knight Yoshi
2sammygate
features

will the app still be iOS 6 compatible? i do have an iPhone now, but i'd like to be able to update on my 4th gen iTouch, too.

don't forget android users!
I'm gonna say no. That version of iOS is so old and lacks so much new functionality that is in more recent iOS versions.


Still in early days but I'm hoping we can offer a html5 version that will work for mobile web.


Platonix

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Platonix

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PostPosted: Wed Mar 22, 2017 10:08 pm


March 21st, 2017:

Lanzer
dategumi
Features

Do you guys plan to work on a better mobile app for gaia?


Yes, CodeMonkey said so


codemonkey37179
dweebz
Feature: GaiaOnline APP

Can you please update the IOS app. It seems like it hasnt been updated for more than a YEAR! There are way too many bugs and I think a new UI would be a great start.


We are in the process of updating all of the mobile apps. smile
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