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 Posted: Wed Dec 12, 2018 5:37 am
OWNER'S LIST MANAGER APPLICATION
Username: Yumitoko II
Timezone: GMT (BST in the summer)
Availability:
Out of peak retail /holiday season (Jan-Oct): Daily
Peak retail / holiday season: between 2-4 days
Do you have Discord? Yes
Prior B/C Experience: Soquili
Other Experience:N/A
Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: The OL is something that has helped me a lot with digging up my soquili and I'd like to help others have that service. I feel like a word based medium would be a good change of pace and bring more variety to my role within the shop. I'm communicative and consistent, if problems or concerns come up, I have no problem communicating this as I already know everyone and know who to contact about what.
Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do?Yes, every time something starts to go off course or behind my expectations I talk to upper management. (Mostly Ryuu so far as she is colourist manager and that's my only role currently.)
If a customer wants to submit an error and fills out one of the forms wrong, what would you do?
1.Identify what the error is
2. asses how big the error is:
- For example, a username misspelling can be corrected myself, typos happen. - Something more substantial would be gently flagged with a quote or message to the customer with the intention of clarifying the things so the customer's needs can be understood and so the error can be corrected.
If that same customer consistently fills out the form wrong, how would you handle the situation?
If it kept happening would message them and try to help them understand how the form works.
Message (with 2 examples):
"Hello (username)
I've been looking over your forms and I keep running across a couple of errors on your form. I'd like to go over these with you. Don't worry too much though, these are easily fixed.
(E.g username)
In the "username" field we require you to write your full username as it appears on the site so the list can have a consistent search term to find you under.
(E.g breed)
There seems to be a discrepancies between the breed on your soquili's cert and the one you have put down on the form. In this case we will be going with the ones on the cert. If you have any questions about why the breed on the cert is chosen in this instance I will be happy to help you.
If there are instances where you are unsure of the breed of your soquili you are welcome to ask the original artist, the colourist manager (Ryuukishin) or myself.
(Closing)
If you have any more questions about your form or anything pertaining to the OL then don't hesitate to ask. I am happy to answer any questions you may have regarding the OL.
-Yumi"
If a customer start complaining about why their pets are a day late, and bugging you about updating the Owner's List, what would you do? "Hello (Username),
It's come to my attention that you seem to be unhappy because your pets are late going onto the OL.
(If I am able to access my computer)
I have now added your pets to the OL. Apologies for the delay.
(If I am unable to access my computer, with example options)
I have seen your message but I am unable to access my computer right now. I hope to be back after work / tonight / tomorrow to update the OL. Thank you for your patience.
I'd like to ask that you please try to keep unanswered queries to one message a week unless something new arises. Sometimes Gaia likes to eat messages, so if I have not responded in 7 days, you are welcome to message me again. If you have any more questions pertaining to the OL, I will be happy to help you.
-Yumi"
If a user links you to an error via PMs or DMs and you know the error reporting thread has posts, how would you handle the errors?
I would make the user aware that I know of the error but thank them nonetheless and proceed to continue looking over the errors from there.
Other Samples:
N/A
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Posted: Thu Dec 13, 2018 1:58 am
COLORIST APPLICATIONUsername: Mythi Red Panda Timezone: Pacific US (PST) Availability: Available as long as im online, if not i will catch the message when I am not busy or asleep! Do you have Discord? Yep! Prior B/C Experience: Realm of the Kitsusagi (~3 years), coloring/edited colorist, templater/species updating, certist Other Experience: Full time Freelance artist since 2013, but I have been drawing digitally since 2005 (via mouse, in 2007 I obtained my first tablet) Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I have had so many years as not only someone who works in customer service, as I have held retail work before my freelance job, but I would like to put my creative funtime down to color up some cute ponies. that being said! ive been around for as long as i can remember. i think i lurked about in 2007ish, but i didnt get my first soquili until late 2015/early 2016! I adore this community so it'd be fun to give back! Edit Cap: Moderate-Heavy(?) Samples: Blind unicornLava 'Goddess'Pink girly + Owl companionPoison WarlockLime WandererTHESE ARE ALL INCOMPLETE WIPS IN THE SPOILER BELOW but I felt like it was cool to just include them anyways.... and more if i finish them before the deadline closer......--- If a customer suggests how a pet should look when 1. it's not their custom, and 2. feedback was not requested, how would you handle it? (Please provide a specific example of the message you would send the customer as well.) To handle this, I definitely will take the criticism/feedback at face value. However, I also know that the custom is not theirs and theirs to own. Now if the customer of the custom has concerns or criticisms I will work my best to resolve it with them! Being that customs are a personal one to one with the customer themselves. Quote: Heya [Name], Thank you for approaching me with your concerns and feedback over the custom, I appreciate it! However, this custom is a closed order between myself and the owner. Any current feedback/concerns will be handled one on one with the owner of the custom, so I do apologize! Now I will also remind you that myself and the team of awesome colorists for the shop do denote when they're open to suggestions and feedback and when we do specifically say we're accepting it then we'll welcome it. If you have any questions that either concern the subject at hand or anything else please do let me know, I'd be glad to answer what I can! Have a great day, Mythi 💖 (Please provide a specific example of the message you would send the customer as well.) (oh hey i deal with this a lot as a freelancer hahaha) So what I like to do is to sit down with the customer and map out what all needs to be changed, double check with them on the list then take care of it as such. After I will go down the list and remedy all of the issues, touching base a bit as I go to make sure that there's understanding in the concerns/changes. now if the customer is attempting to get myself to do multiple pose sketches id gently remind them that what they are doing is exceeding what we had discussed initially/what they paid for but that is more towards rlc freelancing hahaQuote: Heya [name]! I just want to touch base with you and get to the bottom of all of the changes that we've been going through on your custom. I do believe there may be a disconnection and I want to remedy it. Without myself sending another wip at the moment could you list off your concerns overall with the custom currently? Please don't be shy, I can change whatever needs to be changed! Also if you think that theres anything that needs to be explained through images or examples, don't hesitate to include those as well. I want to deliver you the best that I can and sometimes visualizations can be key, especially when it comes to art. If you also have any questions at all while we're working to resolve it, please don't hesitate to speak up, I'd be glad to answer whatever I need to! Thanks so much, add let's get this baby rollin'! Mythi 💖 (Please provide a specific example of the message you would send the customer as well.) Shop policy is that we are in fact human and mistakes occur from time to time, what we do to remedy the situation is to readd them to the list, and if we do roll them then we will take on the extra slot, but if not then will only be doing the ones we rolled. Quote: Howdy [name]~ I'm extremely sorry for the error, but I'll be adding you to the list to fix this! I'm going to proceed to roll one final time with yourself added, but do be aware that unless I roll your [pair/slot], I will not be taking on the extra slot. [If you aren't rolled, I do apologize, but please don't let this discourage you as it can be added to your lowluck counter [if breeding slot!]] [If you aren't rolled then I do apologize! [If custom slot]] I will be rolling again momentarily, but if you have any other questions or concerns I'd love to know. Best of luck, Mythi 💖
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Posted: Thu Dec 13, 2018 5:11 am
COLORIST APPLICATIONUsername: Rueka Timezone: CST Availability: I can be reached on Discord daily. Gaia may be more sporadic, but I try to log in most days. Do you have Discord? Yes Prior B/C Experience: Many shops since 2010, the most notable and recent would be Kitsu-ne in 2013 and The Lucky Noodle in 2016, where I colored and certed. Other Experience: I've worked at various retail positons for the last 3 or so years so I'm pretty experienced with customer service. In addition, I'm an ex-graphic design student and I've taken a lot of art courses and color theory classes. Also, I can cert my own work and I know a lot about typography, type setting, and typefaces and typeface pairings. Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I've always been interested in coloring for B/C shops, but in the past B/C shops I've worked at have always been either new and not open very long before closing or were on their way out/dying when I got hired on. One of the main reasons I'm interested in working at Soquili is because it has a strong history and a dedicated and consistent staff. I genuinely enjoy coloring and would love to have somewhere stable to do so. Edit Cap: Mod/Heavy Samples:Violet Warrior - No Flame - NakedSwamp Witch - No Snake - NakedFreckled Paladin - NakedLionfish FeatheredJade Monk - Maskless - NakedSumi-e Natural - WinglessIf a customer suggests how a pet should look when 1. it's not their custom, and 2. feedback was not requested, how would you handle it? I would thank them for their suggestion, but remind them that the owner of the custom gets the singular say in any changes and elements. Quote: "Thank you, ________, for your suggestion! I appreciate creative feedback, but since this particular Soquili/Familiar is a closed custom, all changes and modifications are up to the owner." I would continue to edit the custom until they are satisfied. With the way I work I often will completely finish an element of the drawing or get very far into it and then scrap it entirely and redraw from the beginning. As such, I have a very high endurance for starting over or modifying things until they are correct. As long as the customer is okay with waiting the extra time, I don't mind starting over or modifying things as they please. If it was an issue with not understanding exactly how they were wanting something done, I'd ask them if they could provide me with another picture or drawing of what they were envisioning. Quote: Hey ______, I feel as though I'm not quite understanding exactly what it is you are wanting for this custom. If you could list all of your current concerns or changes you are wanting and if I could get more clarification, or a picture/drawing of what you are envisioning? I am happy to redo or change anything you'd like, I just want to be sure I am understanding what you are looking for. Thanks! Shop policy is that human errors are made sometimes. It is urged that customers check the list to make sure they are entered, and that compensation is not required and offered at the colorists discretion. The sample I've written is for if I am not offering compensation for the error, which I feel to be the more difficult situation. Quote: Hey, _______. It was brought to my attention that you were missed on the raffle list. I apologize for the mistake, but at this time I will not be taking on any more owed work. I wish you the best of luck in future breeding/customs, and thank you for your patience and understanding. Plushies - [1] [2] [3] [4] [5] [6]Plushie Templates - [1] [2] [3] [4]The Lucky Noodle - [1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] <-- These are from 2016 Kitsu-ne - [1] [2] [3] [4] [5] [6] <-- These are from 2013
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Posted: Fri Dec 14, 2018 6:12 pm
TEEPEE/STAT MANAGER APPLICATION
Username: Theidren
Timezone: EST
Availability: I check in multiple times a day. I’m on Discord even more. (I currently work 3, 12hr shifts in a consistent rotating schedule)
Do you have Discord? Yes
Prior B/C Experience: I was a shop minion for After (previously Mush) I updated the owner’s list and did odds and ends such as running games/announcements/ basic certing.
Other Experience: My current RL job is a social worker in an emergency room. I’ve worked in a doctors office as front office staff. I’ve also worked for a grocery store and was an assistant manager at our local movie theatre.
Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: Soq has been an important fixture in my life. The friendships I’ve made here have gotten me through some rough patches in my life (whether I’ve been in the shop or not). I love the community here and I would like to be able to give back in any way I can. I feel I’m easy to get along with and I’m a hard worker.
Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? As I’m a social worker it is a key part of my job to be able to communicate well with others. I also work in an area where I must communicate efficiently between multiple other disciplines to ensure our patients receive the best care possible. If life started to become hectic and I fell behind I would reach out to the other staff members about what was going on. I would ask for help if needed, and make certain to keep everyone up to date on any changes in timelines.
If a customer fills out one of the forms wrong, what would you do? Depending on the form or situation I would likely PM/DM or maybe quote the customer to discuss the error with them. I would relay what the error was in the form and how to correct it. I would answer any other questions or concerns and provide support to the customer. Depending on the form I may ask them to repost it or I would take care of it if needed.
If that same customer consistently fills out the form wrong, how would you handle the situation? Hello Bob! I was going through forms and happened to catch an error in yours which I’ve noticed has happened a few times. I’d like to help fix this! Please see below where I have provided a screenshot of the error. I’ve highlighted it for easy reading. I’ve also provided an example below which you can use in future as a guide when needed to filling this form out. If you’d like to fix that section and send it to me in PM I’ll look it over you again. Then we can get your form reposted. If you have any questions about the example please let me know. Sincerely, Theidren
If a customer start complaining about why their stats are a day late, and bugging you about updating their teepee, what would you do? Hello Bob! Thank you so much for contacting me with your concerns. I would like to sincerely apologize for my delay in updating your stats. I’m also so sorry that I haven’t gotten to updating your teepee. I’m working as quickly as I can to get everything updated for you. I hope to have everything completed by *date. Once I’ve gotten everything completed I will send you a message. Thank you for your patience. Sincerely, Theidren
If that same customer doesn't meet the requirements for stats, and is known to be a more aggressive and confrontational member, how would you approach them? What would you say? What would you do if they got particularly snarky? Hello Bob! I’m so sorry to inform you of this but unfortunately you did not meet requirements for stats this month. Per the Stats Subforum you must meet the minimum requirements of either 250 words in 2 or more posts in a single RP OR 450 words in a single post in an RP. These RP’s must be time stamped within the month, MST time. I am so sorry that I’m not able to award you a stat increase for your hard work. Please keep up your wonderful stories and I hope next month I will be able to add a stat increase! Sincerely, Theidren [ Depending on the level of snark that was sent in the mail I would respond accordingly. Examples below.] Frustrated snark: I would provide some emotional support and encouragement. “ I can’t imagine how frustrating it is to not hit your word count target after all the work you’ve done. I know that you can accomplish this! Please keep up the good work you’ve been doing.” Mid level to severe snark: “ I know you’ve worked hard on your RP’s it is apparent how hard you’ve worked. Even so I am sorry but you’re just shy of the requirements for obtaining a stat increase. Please keep up the good work!” “ I’m very sorry that you are frustrated with this. I have linked you the stats subforum so you may review the rules for yourself. If I may suggest, in future you could try to type your RP in word first and utilize the word count. There are also other word count sites available online. “
Other Samples: I do not have any samples I can link you. However, due to my career and current job location I extremely competent and proficient in dealing with a multitude of customer service areas. I am good with crisis intervention. sensitive/ emotional topics, multitasking, and frustrated/angry individuals. I work hard to make sure to those I am assisting get what they need (if it is in my power).
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Posted: Sat Dec 15, 2018 5:53 am
OWNER'S LIST MANAGER APPLICATIONUsername: Roarie Desu Timezone: Pacific Standard Time Availability: I work full time graveyard. I have 4+ hours of time that I do nothing except youtube and/or read while there. I'd prefer to be doing something. Do you have Discord? Yes Prior B/C Experience: Prior Starlight Dreams General Thread and Everything else Updater, the Same for Drealor, Prior Isle of Tiansha Owners List/RP Log Manager, Prior Dream Dancers Owners List Updater, Owner of Kingdoms of Animalia Other Experience: I work at a Hotel front desk. I update things all day Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: Kinda always wanted to work for Soq. Would be a small dream fulfilled. Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? Yes. I sleep during the day sooo...you might have to wait for me to respond to a text but I will respond. If a customer wants to submit an error and fills out one of the forms wrong, what would you do? Fix it if I can figure out what they wanted me to do but still ask them to fill out the form correctly next time, or ask them nicely what they wanted done if I do not understand immediately. If that same customer consistently fills out the form wrong, how would you handle the situation? That's a point where you gotta ask them what's wrong. Is there something wrong with the form? Is there a way we can be more clear? Or are they just having an off 6 months? Who knows. Quote: Hello ______, While updating lists I noticed you'd make a couple mistakes when posting for updates. I can see that it's been a couple of times. Just checking in to see if there's a way I can help you understand, make something clearer for you or checkup. If I can help in some way either by showing you the correct way or something else let me know. Thank you, Roarie (,,,)=^_^=(,,,) I can see how this might happen during an event or something when a heavy amount of pets need adding to records and someones being a little impatient. Odiously things sometimes need time and we are only human and can only use the time we have. Quote: Hello ______, Rest assured I have seen your pet and will get to him/her/it. I would ask for your continued patience as I work down the list. You need not worry, I will have it done as soon as I am able. (perhaps reference a rough estimate of pets needing updates) Thank you, Roarie (,,,)=^_^=(,,,) I know some people just want to make 150% sure you see something so there is no reason to get angry. You look at both bits of information and go from there. Perhaps make a physical and/or mental note on the thing. Then fix the issue in your preferred time frame and order of updates. Other Samples:(Any samples that indicates you are reliable with consistent work and that you approach sensitive topics professionally and amicably will serve. Optional.)
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Posted: Sat Dec 15, 2018 6:09 pm
COLORIST APPLICATIONUsername: Fatal Irony Timezone: EST Availability: I check Gaia daily, expect a reply within 24 hours. Even sooner if you ping me on Discord - expect a return within an hour Do you have Discord? Yes Prior B/C Experience: I worked for The Fox Hole for a brief while and Faekat Adoption Agency for several years as a colorist. Other Experience: I have a Bachelors of Fine Arts with a concentration in Illustration. Feel free to check out my art at www.niaillustration.art Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I love the opportunity to continue practicing my digital art skills. I've also been around Soquili for about ten years and I've always loved the shop and the people here. It's my online home and it would warm my heart to be even more a part of it. Most of you are familiar with me from being around the shop and I'm friendly with most everyone, though I've been less active in recent years due to school (though I'm done now YAY). I don't cause drama and am pretty easy-going. I think I could be a good fit for the shop and hope you agree! Edit Cap: Mod-Heavy Samples: - incoming! (Provide at least three samples using our provided templates, for the edit cap you're trying for.)   Gray Background || Gray Background Naked    If a customer suggests how a pet should look when 1. it's not their custom, and 2. feedback was not requested, how would you handle it? (Please provide a specific example of the message you would send the customer as well.) Depending on the suggestions I might reflect on my work. Say, if it's advice on how to more effectively pull off an edit or a color shift to make it work better. I would probably consider their words in regards to my work, but as far as a reply I would politely let them know that all custom work is essentially a contract between myself and the owner and all changes need to go through them, and need to be kept between us. I'd keep all interractions to be via PM. Dear Customer, While advice and critque can be helpful there is a time and place for it and unless specifically requested should not be offered. When it comes to customs it's up to the owner and the colorist to work together and create the owner's vision. All changes and appearances for the custom are for the owner to decide. Thank you for understanding in this matter and I look forward to working with you in the future! Take care, -Fatal If a customer is asking for numerous changes in a custom and you feel yourself becoming frustrated, how would you handle it? (Please provide a specific example of the message you would send the customer as well.) I've had some experience with this actually, both on Gaia and off Gaia with commissions. I tend to vent to other people, then take a breath and do my best to comply with their wishes. If it gets really bad, then I take a break and approach the person and try to ask questions to come at the custom in another way. Questions are generally the best way to move forward. Dear customer, It seems I'm having trouble understanding your wishes with this custom. Perhaps we can find some references that better explain to me what you need? I'm a very visual person so perhaps that will help me better serve you. Perhaps we could meet on a stream to more effectively work on this custom together in real time? That could make it easier for me to make quick changes based on your wishes and get a consensus on what you want. Let me know if that sounds like a good solution for you! Thank you for your cooperation and patience! -Fatal If a customer is missed from a list (e.g. custom or breeding slots), what is shop policy on it? And how would you choose to handle it? (Please provide a specific example of the message you would send the customer as well.) The policy is to add them to the list and roll one more time. If that person is rolled, the extra slot is taken. If not, no extra slot is taken. Dear Customer, I apologise that you were left off of the list. I'm human and make mistakes, despite my best efforts. I'll do my best to be better in the future. I'll add you to the list and roll once and if you're rolled I'll take the extra slot, but if not I won't. I hope that seems fair and I thank you for your understanding. -Fatal Other Samples:Personal WorkOld hiring ponies:
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Posted: Sat Dec 22, 2018 5:16 pm
COLORIST APPLICATIONUsername: Yayoi Timezone: PST Availability: I am pretty quick in replying to messages, so prolly would take less than a day. Do you have Discord? Yes exclaim Prior B/C Experience: I've run a couple small shops before (Tupsu /7 Foxhole). I was a senior colorist at Faekats, a colorist at Mystical Realm and colored familiars/accessories at Soquili as well as being a certist for Soquili. Other Experience:Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I've always been interested in coloring at Soquili and have come close with being a familiar colorist years ago. I've been around the shop since the beginning and would love to get back into doing coloring since the other shops I used to color for have moved on. Edit Cap: Moderate Samples: WinglessIf a customer suggests how a pet should look when 1. it's not their custom, and 2. feedback was not requested, how would you handle it? (Please provide a specific example of the message you would send the customer as well.) I would think about their suggestions and feedback, maybe even fiddle around with their ideas for fun just to see what they are talking about. While it may have not been requested I think it’s good to always be open for feedback and critiques, especially if it’s maybe something I struggled with and their suggestions gave me a new perspective I never thought of before. ButI would send them a private message to address the situation. Example Message Hey [name]! I just wanted to let you know that while I appreciate your willingness for suggesting something I bit different than what the owner of the Soquili you commented on, there is always a time and a place for such things. Next time might I suggest next time keeping it to private messages if you feel the need for feedback? Thanks! Yayoi (Please provide a specific example of the message you would send the customer as well.) I would take a deep breath and then ask them to please make sure they have a clearer image of what it is that they want. Example Message Hey [name]! So I see you want a lot of changes on your custom. While that’s all fine and good O ask that you please make sure that you have a clear vision of what it is that you want right downto the tiniest detail. It will make it easier on me and we allow me to get your custom done quicker. Thanks! Yayoi (Please provide a specific example of the message you would send the customer as well.) Shop policy would be to add them to the list and roll again. If they are rolled we would take the extra slot, if not then no extra slot is taken. Normally I make to triple check lists especially if they are largeor leave the list up so others can look at it for a bit to double check their names are there. Example Message Hey [name]! I apologize for missing you on the list. I will add you to the list and roll once more but unfortunately if you still aren’t rolled that’s all I can due because of shop policy. But human error happens, especially with large lists. Once again I’m sorry and wish you all the luck in future raffles. Cheers! Yayoi
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Posted: Mon Jan 07, 2019 12:40 am
COLORIST APPLICATIONUsername: xKOVAKtheWOLFx Timezone: PST Availability: I should be available 3-5 days a week! Do you have Discord? Yes Prior B/C Experience: Other Experience: Labyrinth Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I love Soquili and would love to become a part of the team! I think I would be a good fit because I am open to growth and criticism -- I want to be able to develop and expand my coloring abilities in the process. Edit Cap: light/moderate for now! Samples: If a customer suggests how a pet should look when 1. it's not their custom, and 2. feedback was not requested, how would you handle it? Hello [username]!
Thank you for your concern in regards to [insert custom title here]!
Unfortunately, I would like to address that this custom was requested by [username], but I do appreciate the concern. If [username] would like any changes, they can always feel free to let me know their opinions.
However, [username] did not actually request for an in-progress image of their Soquili, and to keep things professional, I would like to just stick to the owner's decision on their resulted Soquili.
Best,
xKOVAKtheWOLFxIf a customer is asking for numerous changes in a custom and you feel yourself becoming frustrated, how would you handle it? Hello [username]!
I appreciate your feedback on your custom, but I would kindly like to address that I am heavily basing your custom with what you included in your custom form. Perhaps you could send me additional references to what you are specifically looking for, or to give a more concise description in regards to the custom.
If you'd like, we can arrange a time for me to stream my coloring process with you. I would like to apologize for not satisfying your vision on my first round, but just know that I am doing as best as I can!
Best,
xKOVAKtheWOLFx
If a customer is missed from a list (e.g. custom or breeding slots), what is shop policy on it? And how would you choose to handle it? If the winners have not yet been quoted, a reroll can occur! However, if not, then apologize and offer them a slot.Other Samples:
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Nyx Queen of Darkness Crew
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Posted: Tue Jan 08, 2019 1:09 am
TEEPEE/STAT MANAGER APPLICATION
Username: Nyx Queen of Darkness
Timezone: EST
Availability: I am typically on every day for several hours. However at the most, I would reply by the next day.
I am a stay-at-home mom. I'm due with our last baby in March. Besides for a short hospital stay with limited internet connection, there shouldn't be much issue with my schedule.
Do you have Discord? Yes
Prior B/C Experience: I did some work on an owner's list and some lore for some shops, but they no longer exist and the owner's have left gaia. So there's not anything to actually show for it.
Other Experience: Managed a large writing group where I had to wrangle 24 authors into getting their chapters in on time while making sure everyone's chapters were consistent with their continuity
Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I keep my own stats log to track when my soquili will max if RPed each month. It's easily adjustable basic spreadsheet. I really like providing prompts and if I was brought on as a stat manager, I would also like to work with any RP staff who are willing to make this a larger, broader, and more active community. I want to see people get more interested in stats and RPs. The shop has grown, but by and large the RP aspect reminds largely unchanged in rules and qualifications.
As an example of something, I'd like to bring up is that the stat bonus questions are rarely answered by a vast majority of the active RP users. The issue being that 2 percent for a pre-chosen stat only works if the planets align just right. You could roll bad stats and answer all bonus questions but still take 10 months to max out if you got a four.
My thoughts are that it would be nice to look into changing some things to make it more appealing. More focused RP prompts (How would your soquili use their intelligence to outwit a walker who has cornered/is pursuing you?)
Another thing would be to make the stats bonus a bit more....bonus? Instead of 2 percent for a pre-determined stat perhaps a 5 percent stat increase for your chosen stat with the stipulation that you can only go for the same stat for the same soquili twice in a year. (Meaning that if you focused on any one soquili, you would only be able to max the soquili a month earlier than before (8-9 months instead of 9-10).
Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? I believe I am. I try to be clear. It should not be difficult to keep up with people, but if things started going sideways I know that is necessary to reach out and let staff know that there's an issue occurring. I believe in keeping in contact to make sure that things are going as they should be.
If a customer fills out one of the forms wrong, what would you do?
Largely this depends on the nature of the issue. If someone accidentally cut off a [ from [ b ] then it's not something that needs to be brought up unless it continues to occur.
If it is an actual issue that affects the nature/content of the form, I'd send a polite heads up. Basically clarifying what is wanting to be done in the form and telling the customer how we can have clearer communication in the future.
If that same customer consistently fills out the form wrong, how would you handle the situation?
Hey!
Sorry to bother you, but there's been an issue with how your form is filled out. We try to keep forms as simple as possible but with all the information we need to get the job done. Having forms filled out accurately, cuts down a lot on how fast updates can be done.
If you could please let me know if you're having any specific issues with the form that I can clarify for you? I want to make sure there are no misunderstandings with the form that I"m not seeing. Please get back to me, thank you!
---Nyx
If a customer start complaining about why their stats are a day late, and bugging you about updating their teepee, what would you do? My initial reaction is to wait a few minutes and assess the situation before replying. I would then address their concerns.
Hey!
I'm sorry that your stats have not been updated yet, however the last day of the month is a deadline for your meeting the requirements for RP stats that month. It is not the deadline by which you have to have posted for stats that month (you can now do that about any previous months you've missed) but it also means that things cannot be updated exactly at 12:01. It may take a few days depending on how active people have been that month not to mention it's affected by when in the month you turn into stats. In general, all stats will try to be adjusted before a breeding that's open is being rolled, but again it's not always possible. Thanks for you concern and please be patient with us, we're attempting to give everyone more lee-way about the ability to turn in back-stats and that can in sometimes slow things down slightly.
If that same customer doesn't meet the requirements for stats, and is known to be a more aggressive and confrontational member, how would you approach them? What would you say? What would you do if they got particularly snarky?
I am sorry, but no exceptions can be made about the requirements to receive stats. We have a hard number that means pass or fail. We cannot make exceptions as that would not be fair.
I recommend using some form of counter that you can get off of google to double-check your wordcount. If there happens to be a mistake on my end, I will double-check and contact you again. But in the future, it's better to add a few extra words (even if it's just three) to make sure you make your word count.
Please remember that we are all, only human and there can be errors on both sides. I will do my best to make sure that nothing is missed on my end. Thank you for your concerns.
-Nyx
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Posted: Tue Jan 08, 2019 8:33 pm
COLORIST APPLICATIONUsername: LydaLynn Timezone: EST Availability: I check at least once every 24 hours. I might not have time for a long response every time, but I'll at least give a short response. Do you have Discord? Yes Prior B/C Experience: Island of Nikku, Stymphalians, Time Mages, Sacraments of Time, ~Vs~, Myst of Incarnum, Katakin Islands, TWR, Flauna's Fae Other Experience: Furvilla Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I've always loved Soquili, I've been around for years now, gathering a lovely herd. I would love to give back. But more, I haven't been able to color for a while. I've had a lot of medical issues, but I'm finally cancer free, on the right meds, in a place where I have the time to color (and the energy) and I want to be creative again. When everything wasn't going so well, Soquili was the only shop I kept up with, the only reason I stayed on Gaia. I want to give back to the community that was part of what kept me going for so long. Edit Cap: Unedited and maybe up to a little Moderate (It's been a while since I've done much coloring, I want to work myself back up to doing more edits, but for now I need to start small.) Samples:If a customer suggests how a pet should look when 1. it's not their custom, and 2. feedback was not requested, how would you handle it? Thank you __________, I appreciate your sharing your opinions and ideas but there are specific directions I am going with this pet at this time. Please be sure to join me when I next work on a Frankensoq, I would love a chance to include your thoughts in an appropriate setting. If a customer is asking for numerous changes in a custom and you feel yourself becoming frustrated, how would you handle it? Thank you __________, I want to get your custom right to the best of my abilities. I know you have a specific image in mind for this new addition to your herd family. I believe I am missing something in the description and would love some visual references if possible. It would also help me and help save time if you could look at the current WIP and list all the needed changes together so I can address them more quickly without holding up your custom for an extended time with multiple revisions. If a customer is missed from a list (e.g. custom or breeding slots), what is shop policy on it? And how would you choose to handle it? My apologies ________, I am sorry your name was missed from the list. I am unfortunately fallible, though I try to get things right the first time. I am going to add your name to the list now and roll once more. If you are not rolled, I will not be taking the extra slot at this time, but if you're rolled I will happily add you. Good luck. Other Samples: I don't have much since Photobucket went nuts and my harddrive died, but here are a couple from Furvilla: 1, 2
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Posted: Wed Jan 09, 2019 12:27 am
OWNER'S LIST MANAGER APPLICATIONUsername: Dea and #Teddy# Timezone: Pacific Availability: I am usually on everyday (less something comes up or I get busy with something unexpected) for anywhere from a few hours to ten hours. I am usually on late afternoon/night/early morning, least somewhere in that bracket. Do you have Discord? Yes Prior B/C Experience: Since I have helped quite a few shops in my time on Gaia, I will speak more on the ones I currently work at and may be more relevant to the job. Currently, I am the Dog Registry manager of Show off, take care of the owner's list for Little Creatures, and RP manager of My Little Dinos (though two of those shops are kind of quiet right now). I also worked as OL manager of Heart of the Pack when it was around. I have also been thread manager in a few shops (whether successfully or unsuccessfully). One shop that is dead now, Angel's Wistas, I was thread manager (which was pretty much that in addition to OL and RP manager, so got overwhelmed and had to be let go). Other Experience: Nothing I can think of that would apply to being an OL manager, having been trained as an elementary teacher in real life. Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I have always loved horses and so Soquili is one of the breedable shops that caught my eye. I love the beautiful artwork and getting to bring these ponies to life. I have always enjoyed working on owner's list, so people can see what they have at a glance. I feel comfortable listing all those pets people have and it allows me to learn more as well. I feel I am an appropriate fit because I feel I am a pretty friendly person, who would like to see the OL continue to grow as more ponies and familiars are added. Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do? I feel I am pretty decent, but always improving in ways to communicate with others. With each new challenge, I learn even better ways to communicate. And from shops where I have fallen behind, I have now learned that I need to let others know. This is the staff that I work under and the customers, making sure that I apologize for the delay and that I will work to get things done in a timely fashion. I will make sure someone always knows if things get hectic and be sure to ask for help, when needed. If a customer wants to submit an error and fills out one of the forms wrong, what would you do? I would quote them in the error thread and politely point out which form is the proper one they need to use. I would show them the example and make sure they understand why the form I indicate is the better option. If that same customer consistently fills out the form wrong, how would you handle the situation? Dear (Gaian name here),
I understand you have an error you want me to look at, but I would appreciate if you used this form please. (paste the correct form here). This allows me to look at your concern and correct it for you properly. I thank you in advance for your understanding. If you have any more questions, please DM or PM me.
Dea If a customer start complaining about why their pets are a day late, and bugging you about updating the Owner's List, what would you do? Dear (Gaian name here),
I wanted to make sure all of the pets were put in by order that they were dropped, so I haven't gotten to your pets yet, I do hope you understand. I am sorry that I am a little behind on that, but I do ask for your patience on catching up with the owner's list. I will make every effort to get your pets into the list as soon as possible and I will quote you as soon as they are. I thank you in advance for your question and if you have anymore, please feel free to get in touch with me.
Dea If a user links you to an error via PMs or DMs and you know the error reporting thread has posts, how would you handle the errors? I would ask that the person place their error in the reporting thread, so that I can make sure that I will not forget it. Also, make sure they understand that there are some others with concerns first and that it is only right to take the error requests in order. I would assure them I would look into their error as soon as possible and that the reporting thread is there to make it easier for all of us. Other Samples:OL for Little Creatures
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Posted: Wed Jan 09, 2019 12:37 am
OWNER'S LIST MANAGER APPLICATION
Username: Nyx Queen of Darkness
Timezone: EST
Availability: I am typically on every day for several hours. However at the most, I would reply by the next day.
I am a stay-at-home mom. I'm due with our last baby in March. Besides for a short hospital stay with limited internet connection, there shouldn't be much issue with my schedule.
Do you have Discord? Yes
Prior B/C Experience: I did some work on an owner's list and some lore for some shops, but they no longer exist and the owner's have left gaia. So there's not anything to actually show for it.
Other Experience: Managed a large writing group where I had to wrangle 24 authors into getting their chapters in on time while making sure everyone's chapters were consistent with their continuity
Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I've been in soquili for 9 years. I love tracking family trees and being involved in those trees. I like to input data and I frequently go spleunking in old threads and drop offs. I have a good bit of free time where I can make lists of what I'm looking for and by what colorist/month/year. This is the kind of job I enjoy, putting together lists.
Are you good at communicating with others? If life starts to get hectic, or you start falling behind, what would you do?
believe I am. I try to be clear. It should not be difficult to keep up with people, but if things started going sideways I know that is necessary to reach out and let staff know that there's an issue occurring. I believe in keeping in contact to make sure that things are going as they should be.
If a customer wants to submit an error and fills out one of the forms wrong, what would you do? If it was a simple coding issue where a bracket or something was missed, I wouldn't say anything unless it kept occurring.
If that same customer consistently fills out the form wrong, how would you handle the situation?
Hey!
There were some errors with the form you submitted that I need to get clarification on. Would you please repost this form with the correct information or is there something that you need clarification on or help finding?
Please let me know!
--Nyx
If a customer start complaining about why their pets are a day late, and bugging you about updating the Owner's List, what would you do?
Hey! Thank you for expressing your concerns, however updating the owner's list isn't something that happens immediately. We are currently trying to catch up on a severe backlog along with keeping up with the current drops. This is usually done several times a week instead of daily (in terms of adding new drops).
Thank you for your concern and be sure to check the owner's list in a few days.
If a user links you to an error via PMs or DMs and you know the error reporting thread has posts, how would you handle the errors?
Hey!
I need to please put your error form in the correct thread. It helps me to maintain a list of what has issues and it also allows me to show proof of my work to management. The error thread helps to maintain a complete list of what needs fixing all in one place.
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Nyx Queen of Darkness Crew
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Posted: Wed Jan 09, 2019 4:13 pm
COLORIST APPLICATIONUsername: Subducting Timezone: GMT Availability: I'm usually about to respond to messages daily at least, here and discord. Do you have Discord? Yes Prior B/C Experience: I've applied recently to a couple of other B/C shops but haven't yet heard anything. Other Experience: I'm a self taught digital artist. Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I really love drawing digital art, and I'm a huge fan of soquili too. I'm new to the B/C world and to Soquili, so I'm very enthusiastic and excited about all of it! I have lots of creativity and inspiration, and I am keen to get more involved in this shop and make some beautiful horses for people. I am a fairly quick worker so I believe I will be able to have a fast turnaround for any work I take on, and I am friendly and personable so I feel I will also be good at representing the shop and serving it's customers. Edit Cap: Minor/Moderate Samples:   edited sample, mane and tail based on this imageIf a customer suggests how a pet should look when 1. it's not their custom, and 2. feedback was not requested, how would you handle it?Assuming it was a comment in a commission thread I had opened or sent directly to me, I would thank them politely for the feedback but remind them that colourists and the customer who ordered a custom will work together without outside input on a commission. Quote: Hi [username], Thanks for your creative ideas for the [custom] I am working on, however since it's a closed commission, I'm not looking for feedback on it just now other than from the person who commissioned it or other staff. Thank you for your understanding! Subducting First off I would make sure that I have calmed down before I approach dealing with it, so that I can proceed from a place of clarity before making any decisions. I would also double check the provided reference to see if the changes being asked for deviate wildly from it- to my understanding, references provided at the start of the process should be the ones followed, and I would assume in this case that if the references were unclear or inadequate, I would insist on better references and clarification before taking the custom. I feel this depends on the kinds of changes being asked for- if I feel I can satisfy the customer, for example if it's a case of small adjustments to a mostly finished soquili, I'd try to complete it to the best of my abilities. If the changes deviate substantially from the provided reference and information, I would ask a more senior staff member for advice on whether or not the changes are allowable or whether the customer must accept the finished soquili without their requested changes. If it's repeated changes one after the other, I would again consult with another staff member on the best course of action. Assuming that the changes deviate significantly from the request: Quote: Dear [customer name], I'm sorry, but the changes you are requesting deviate significantly from your initial request, and as per shop policy, colourists must stick to the initial reference and request, with the exception of reasonable adjustments during the colouring process. I would suggest you enter for a seperate soquili that matches what you're asking for now. Thank you for your understanding, Subducting Prior to rolling the list, I would have asked people to check they are all listed correctly, and to let me know if they have not been. In this case, the onus is on the customer to check they are on the list before it is rolled, so they are not entitled to compensation for being missed. If the warning was not given for any reason, the list should be rolled again with the person who was missed included, and if they were to be rolled then their slot must be taken in addition to already rolled slots. Assuming the warning was given, but the customer got in touch after the rolling took place, Quote: Dear [customer name], I am very sorry you were missed off the list, however shop policy is that you should check all lists prior to the advertised rolling date and time and let the colourist know if you have been missed off, so unfortunately there is nothing I can do in this situation. Please make sure you check thoroughly whenever lists are due to be rolled, to prevent any disappointment in the future. Many thanks for your understanding, Subducting N/A
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Posted: Wed Jan 09, 2019 6:15 pm
COLORIST APPLICATIONUsername: Marzipanz Timezone: PST Availability: I'm on every day. It's easier to reach me on discord, though. Do you have Discord? Yup! :3 Prior B/C Experience: Soquili, My Four Seasons, R0D3NTS, Nightmare Academy, Minutes to Midnight, and various other shops. Other Experience: I do commissions on occasion. Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: I've always wanted to work here as a full-time colorist, and I finally feel as though my skills are up to par with the shop. Plus, I love making things for other people, and Soquili always seems to love and RP their pets, and it makes me happy to see my work being really loved. <3 Edit Cap: No Cap Samples:- I unfortunately got my deadline mixed up somehow and thought that I had until the 28th. XD So, I'm very sad to say that the first two examples listed below were rushed and created on the spot today. Please forgive me for my mistake.    If a customer suggests how a pet should look when 1. it's not their custom, and 2. feedback was not requested, how would you handle it? - You should always treat a customer with respect and politely inform them that the this custom and it's design are being colored to the owner's liking. Quote: Thank you for taking the time to write, [BLANK]. While what you had to say is much appreciated this pet has already been completed and the owner is happy with what they've received. I will be sure to keep what you said in mind for the future as I continue to work on my pets and style. Please keep in mind that while your ideas and feedback are appreciated customs are considered to be closed commissions between the colorist and the pet's owner. Thank you for your time, and have a lovely day. - Marzi - I believe you should never face a customer while overwhelmed or frustrated. I'd sit back, have a cup of tea/coffee, and make sure my mind is clear. Then I would write a level-headed and professional response to their last request. Quote: Hello there, [BLANK]! I'm really enjoying the opportunity to make this pet for you, but it seems that we're having a bit of a miscommunication on what it is you're looking for when it comes to your custom. I would love to create this pet for you, but I feel that in order to do this we need to make sure we're both on the same page as far as the design goes. When you're able please gather up some references for what your vision is and I will do my best to translate them to the best of my abilities. Also, if you're willing, I'd love to go ahead and stream for you so that we could possibly tackle this together. If you'd be interested in that, please let me know. We'll get this right! smile - Marzi - The shop policy is that staffers are only human and mistakes can be made. In this instance it's acceptable to roll again with the customer's name added onto the list. If they are not rolled then the colorist is not obligated to take the extra slot. Quote: Hey there, [BLANk], I am so terribly sorry for the mistake that was made, I'm going to add your name to the list and roll an extra time to give you a chance, however if you're not rolled please understand that we all make mistakes and you will have chances in the future to be rolled. In the future you can help us prevent this from happening by checking the list prior to the roll date to ensure you're not missed. Again, I am sorry, and I wish you the best of luck in the rolling. - Marzi
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Posted: Wed Jan 09, 2019 8:14 pm
COLORIST APPLICATIONUsername: elfstar89 Timezone: Pacific Availability: If I don't at least briefly check on Gaia every day, absolutely poke me through Discord; Discord will always reach me as soon as I'm within range of any kind of cell or computer signal Do you have Discord? Yes Prior B/C Experience: Dream Dancers, Godar Dragons, TurnOut, a number of others where I was not a colorist Other Experience: Nooot much else, aside from being a compulsive doodler Please describe why you're interested in the shop and role, and describe why you feel you will be an appropriate fit: Like just about every body who sticks around and gets involved with the shop, it was love at first sight with the lines. As much as the next person, I like edits, particularly the more elaborate ones. Having a number of unedited or minor edited Soq, however, I've come to appreciate how good a well-colored Soq can be, even without the fancy edits, and with more emphasis on edit splicing in the shop, the unedited Soq are starting to get as beautiful as the edited ones. I'd like to keep bringing that love to Soqs that don't necessarily get as much love as they probably should, and I'd like to get better at coloring. Edit Cap: Unedited/Minor Samples:   If a customer suggests how a pet should look when 1. it's not their custom, and 2. feedback was not requested, how would you handle it? Halloo (insert username here),
That's a very interesting suggestion you've just made, and something to consider playing with in the future. ^^ However, that said, I'm working at the pet owner's behest, and I would like to properly respect and prioritize their requests concerning their pet(s).
I do very much appreciate the enthusiasm and care you've expressed in offering me feedback!
Thank you so much,
elfstar89 If a customer is asking for numerous changes in a custom and you feel yourself becoming frustrated, how would you handle it? After backing off to cool off for a bit, I would probably go at it this way, to make sure I was in a good headspace, and had taken a step back to look at my progress, and that everyone was on the same page: Halloo (insert username here),
I seem to be banging my head against a wall here in getting the pet right. I thought what might work would be to talk it out, see if we can come to a better/more complete idea of what's needed. Are there any references I might have missed? Anything that could've been explained a bit more thoroughly? I'm really looking forward to delivering an excellent pet you'll love, and I think if we talk things out, I can get it right. ^^
Looking forward to hearing back,
elfstar89 If a customer is missed from a list (e.g. custom or breeding slots), what is shop policy on it? And how would you choose to handle it? Add them to the list and reroll is, I think, current shop policy, and if they are rolled, yay, if not, next time, inorite? Unless the colorist feels otherwise.... Halloo (insert username here),
Ack! I am so sorry, I thought I had caught everyone! I will add you to the list and reroll. However, if your name does not come up on the reroll, please understand that I might not take an additional slot in this circumstance, regardless of how much I might wish otherwise. ^^;
Best of luck on the reroll, and thanks for the heads up!
elfstar89 Other Samples:
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