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 Posted: Sat Oct 26, 2019 8:30 pm
October 15th, 2019: Lanzer Shrivel Features:Do you think you could add the option to gift friends / users Gaia Cash through the Purchase Online page? I'll ad that to the to-do list. it amy Aerdian Rewards Program Reminders:Points Listing: Expiration dates are still counting UP after they hit 0 Also: Umami Drop: Beaded Beauty Bundle, is this still supposed to be here? Being the first Umami released both in CS/Rewards the same time, it was unclear if it was supposed to have the same Sept 22nd exit date. 1. I'll bring that up with the dev team 2. It will leave on October 18th with the other batch of items it entered with!
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Posted: Mon Oct 28, 2019 9:17 pm
October 22nd, 2019: [NPC] Gaia Staff Welcome Back! Quote: Features-RunwayFor a while now, the gcash theme hasn't been charging people for entry, is it possible to get that fixed and get it to function? We'll look into this bug ASAP. Thanks for reporting. it amy Rawfie ItemsAre we getting a new monthly chance item for October? One that is not filled with user created items but with Gaia-mades only. Like the ci Spacing Out that we got in September. Not this month, it was stated here that "While Jump Start was successful, we are listening to your feedback and are not holding another Jump Start for the monthly CI. This means we will be trying out different release methods for new items moving forward." it amy MoodieFoodie FeaturesIn regards to Gaia Rewards, could you possibly make the stars earned a tradeable/giftable sort of thing, like Wing Stickers? Or could that be a feature in the Gaia Rewards store? Especially now that you have tier rewards rotating in the shop, I'd like to be able to help others get items they've been waiting to get rather than let my Stars expire. At this time we do not have any intentions on making your hard-earned stars tradable/giftable to other users. You can always purchase the item you want with your stars and then trade/gift the items to your friends as you please. it amy bug toots Cash ShopAre count downs for bundles ever going to come back? I'd like to know when the Maid-Chan bundle is leaving instead of being surprised lol Yeah moving forward we can be more cognizant and try and add timers to more things. The deals bear also tells you this information.
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Posted: Mon Nov 18, 2019 9:26 pm
November 12th, 2019: Yuroppa dreamsk Events: BLACK FRIDAYAny teasers for us? wink I think many people will be very excited about the theme 👀
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Posted: Mon Nov 25, 2019 8:30 pm
November 19th, 2019: Seduces Pariah-kid ItemsWhat will be replacing the monthly CI? We have something hopefully planned for next month! We're just working to see how feasible it will be to do it! It is not Monthly CI however, but it will be something! Lanzer Jisen Meizuki Event/ShopAny hints or sneak peak we can get for Black Friday Sale? ninja We just started working on the black friday page. Will have some hints pretty soon. eek
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Posted: Sun Dec 01, 2019 4:21 pm
November 26th, 2019: [NPC] Gaia Staff Welcome Back! Quote: Fashion Fray: Bundle GCash mis-grantsWhat is going to be done about any GCash accidentally granted by the bundles early on [either fully claimed or still in the envelope]? Will the granting of the end of event GCash take that into account? I don't know what should I do or not with this stuff.. We will be granting the end of event bonus tomorrow, meanwhile GC that had already been granted are yours to keep. Jak Bauer Tsukita-chan FeaturesI want to know if there's a problem if I use the same paypal account to have 2 subscriptions in 2 different accounts? thanks! Hi there, You should be able to do that, but be aware that if there is a problem with the automatic withdrawal both accounts could lose their subscription status. Lanzer You can use the same Paypal account for 2 subscriptions, yes. Thank you for your support. 3nodding Yuroppa Raphiday EventsWhat day is the Black Friday Sale starting this year? All information regarding this year's Black Friday Sale will be made available tomorrow around 6 PM PST!
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Posted: Sun Dec 08, 2019 6:19 pm
December 3rd, 2019: Lanzer Purrstel Features Is there anyway to get an email system (Or PM system) in place to remind you your Angel sub is about to renew? I forgot I didn't cancel mine and it renewed and I was like oh ya I forgot I was subbed ahh.. Just a day before like "Hey letting you know your Angel sub is about to renew" kind of thing would be amazing! A PM is sent out everytime a subscription is successfully renewed. We can look into sending an email a day ahead of time.
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Posted: Tue Dec 17, 2019 11:37 am
December 10th, 2019: [NPC] Gaia Staff Welcome Back! Quote: SubscriptionsAngelSub Survey: things I would like more clarification on: • Post Flairs: what are post flairs? Is it another phrase for Post Styles? • Additional Outfit Slots: will there be another way of obtaining more outfit slots? Just 3 more slots seems like a pretty limited amount to offer overall. • Bundle Boxes: unclear what this definitively means. Is it that you can sell multiples of the same item at once, such as items that can't be stacked usually? [like Sycamorte Seeds] • Marketplace Ads Forum: How would free ad space in a forum dedicated to marketplace ads work? A page displayed more like the Deals Bear rather than a forum? • Trunk Box: explain what this is better. I get the impression many people are thinking this as a "free gift basket" perk. • Clear the Catwalk: rental implies a fee. Would that vary based on ABP or first/second/third rental of the month? • Friends with Benefits: is this purchasing+gifting unlisted items for GCash based on their ABP? If not: what is it? • Featured Items: I feel like this could use a bit more definition, like how many items does it allow to display, or does it rotate through things your shop has as some sort of secondary signature. • Chat Stickers: is some of this Geemoji art? If not I suggest it! We will be posting an FAQ shortly to cover all of the questions asked Quote: RewardsPoints seem to be spendable for 7 months rather than 6 [ grace month? related to timers counting up? ] Since it's been this way for some time if it were a bug; it might be ideal to pair a fix with the end of the month point expirations aka give a grace period so that people don't have their points drop mid-month Rewards Reminders: Expired points dates still counting UP Nyx was supposed to be scheduled to leave in October Yes the reward point expiration was designed to span a bit more than 6 months as this gives a grace period for Gaians to spend their points. Unless many Gaians request the grace period to be shorter, it'll be this way for a while. Lanzer Lewdia Quimbly FeaturesDoes gaia have any intention of displaying the Contents and Drop Rates of Chance Items? As far as i am aware there is no place on the site to find a list of what items are contained within a chance item or what chances u have of actually receiving each item.
I'd personally suggest putting a full list of both in https://www.gaiaonline.com/promo/chanceitem
as well as linking to the page displaying odds and contents, within each item's description. We've definitely been considering adding the feature to display drop rate for chance items. Most likely something which integrate with MP as we have so many chance items already released.
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Posted: Fri Dec 27, 2019 7:23 pm
December 23rd, 2019: Yuroppa Aerdian Lanzer Aerdian RewardsWill there be any additions to Rewards for December? The new event will have additional rewards! but how about Stars Rewards? gaia_star emotion_kirakira Yes! There will be an update before the end of the month! Lanzer Tenshimaru ArchLight Question Category: Features/Shop?Question: Can the items in the Gaia Rewards please be cycled out? Studious Aspiring Doll Artist, Demonic Concoction Cation, Thumbelina Ace Luv, Nyx Rebirth, Midori Furina, and Cherry Cat Calling have all been there since pretty much the start of the Gaia Rewards program. And one of the concerns people have is their points expiring before they get to purchase anything, because there isn't anything that they want to purchase. Okay we can look into it.
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Posted: Wed Jan 22, 2020 8:26 pm
December 30th, 2019: Jak Bauer ?! Jak Bauer ?! BillingWhen are you actually going to bother fixing payments, mainly on the broken mobile app, Go Gaia, as is evident by several user complaints across the forums, one I've recently had to help Here Hi there, If you have an issue and it hasn't been resolved please send me an inbox with your ticket number and I will look into it. No, Jak, I do not have a damn issue with billing myself, actually read and comprehend my post, please. THERE IS AN ISSUE WITH GAIA AND PAYMENTS ON THE MOBILE APPLICATION WHERE PEOPLE DO NOT GET THEIR GAIA CASH WHEN PURCHASING IT THROUGH THE APP, PLEASE FIX THIS ISSUE AND THERE WILL BE LESS OF YOU SENDING THIS BS TEMPLATE RESPONSE ABOUT FILING TICKETSHi there, First, a little less coffee will fix the all caps issue smile Second I am not the person to fix the issue with the app, but on the other hand, I *can* help to resolve it when people do have issues, so having them PM me so I can contact the people in charge of this is actually a good thing as it gets users their Gaia Cash in a timely manner until the issue is resolved. Lanzer Sorry I wasn't aware that the payment system was broken. I"ll run some tests and have it fixed right away. Lanzer brittle children Items / Lake Kindredconsidering how little love the game is getting,could you not "lock" new kins behind something like Lucky Catch and as extremely rare rig drops in the future?!  i'd understand if we got things on the regular and this was to spice things up, but honestly it feels like a kick to the face rn I'm sorry for how you felt about the recent released. Back in October we released an update with new stage and kins and those are all free. Though after that we do need to release some premium content to justify for the development cost as we do wish to keep the art team employed. It's difficult to juggle between providing only free content, and keeping a staff team running. Seduces Pierriot ItemsAre there any plans of putting more item re-releases into the Cash Shop? I just returned from a long break and there's a long list of items I've missed but it's hard to keep track of when specific items released when and a lot of items haven't had listings for long periods of time. Also, could there be an increase of direct item purchases? Gashas seem to be a reoccurring aspect of the Cash Shop but honestly, I would love to be able to just buy specific items directly even if it meant at a higher price markup. Sometimes it feels like the rarity of items in the Marketplace ends up being completely random because of scarcity and not for reasons such as most popular color or item popularity/use. With our current shop system, it takes quite a bit of time to schedule and put everything in the shops that we release now. We are doing our best for now with re-releases and will obviously be continuing to re-release things in various methods! Maybe in the future we can have an easier method for things like this! Jak Bauer I Noticed You Help Center TicketHello staff! I am not sure how to word this correctly? Last year the Narwheel feature took my GC and gave me no items. I submitted a ticket a year ago with no response. I would like that looked into...... edit: I know I am not the only user who had GC stolen by this feature on that same day. There are other tickets submitted for this issue Hi there, One of our staff checked and the reason why you hadn't gotten a response is you filed a General Inquiry ticket rather than a Billing ticket. I have moved the ticket over to the correct queue and hopefully someone will get back to you A.S.A.P.
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Posted: Fri Jan 31, 2020 7:11 pm
January 14th, 2020: Lanzer Misfit Thunder EventsWhat's with the scummy, scammy way you made the Workshop? You pay to request something, around $30 a pop in Gaia Cash, and the only way to vote is through MORE Gaia Cash, ~$1.50 to upvote, and 3-4 for a downvote! And then people need to pay for MORE Gaia Cash, just to "crowdfund" any ideas that get through voting. 36,000 Gaia Cash just to add an "edit" button on the workshop? That's so sleazy! That's around $150 JUST for crowdfunding! You could hit $400 on one idea alone, and that's not cool. People have been requesting, for free, ideas to make Gaia better, but in order to be heard, now we have to PAY to be heard? And even worse, be DENIED because people didn't upvote, or god forbid, spent the actual cash to downvote an idea? That's taking advantage of your users, for things you could, and SHOULD, have done for free. I'm sorry that you're not happy with how the Workshop operate. Currently we have the core Gaia team who works on maintenance, upkeep, holiday event, as well as new features whenever possible. We do wish to do more, but resources are limited. We do have the option of doing more, with an external team of contractors, but that would require resources outside of what we have today. The idea was to see if anyone would be behind getting more than what we're currently doing right now. At its core, the math are very different than the price of a virtual item, as the economics comes down to how much does it cost to have a contractor work for X number of hours. I can understand how it seems like too much, and there's no arguing against how you would feel. In the perfect world, we would have all necessary coding done in time and for free, but unfortunately our time is a finite resource, no matter how late I stay up to get work done. Anything that can potentially tip the scale all comes down to resources in funding. Yuroppa Vro Gaia WorkshopIn the future, would you consider reduced prices to submit/vote in the Workshop as an Angel Subscriber benefit? Although I don't agree with the prices, I understand why they're put in place (the shop would just be Site Feedback 2 if it was free, after all). However, as a subscriber, I'm a little frustrated that I have to pay extra for my input to be acknowledged when I'm already pouring money into this site on a regular basis. Thank you for the suggestion! I'll run it by the team to see if this is possible or not! Lanzer Got it, we'll keep that in mind. I think the team had been talking about adding features to Angel sub pretty soon. Lanzer Yen Quest I understand where you're coming from when it comes to discounting GC, but having it constantly discounted is bringing in more harm than good. For example, GC asking prices around the site look rather intimidating to those who aren't regular spenders because the number goes up to make up for the discount, and the true value is actually half of that. And now you're making all these changes/updates like Marketplace plat-to-GC ratio, GC-sinks, and direct ticket sales to avoid the "hoarding GC / excess GC" crowd. Wouldn't it give you less headaches if GC discount/sales were limited to special occasions like the holidays, or maybe weekends-only type of deal? I don't spend much time looking into the daily GC discount ratios, but what you said definitely make sense. I'll forward your suggestions to the sales team.
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Posted: Wed Feb 05, 2020 6:20 pm
January 28th, 2020: Lanzer Sumi of the Bulls I had asked a while back and never gotten a response or seen an update... Is there any possibility of seeing the GC bonus applied to purchases made through the app? I rarely have my card on me, and the easiest way to charge GC is through the app but I don't want to miss out on the large bonuses that I would get if I would go through the site. Yes there should be better bonuses on GC purchases in mobile platforms. I think the tricky part is that Apple and Google takes 30% of the payment as fee as opposed to Paypal's 3%, so the bonus probably cannot be identical. Jak Bauer Gentlemanly Swindler Jak Bauer Gentlemanly Swindler Features?To be clear I am NOT asking for a resolution of my specific MP ban, this question is about the process that triggers it for any user. I recently returned to Gaia and wanted to support, heard y'all have been in a tight spot. Last week while I was going for an angel subscription and buying GC I was insta-banned for suspicious activity. I unsubscribed from angel, didn't fix it. I'm afraid if I/when I do get my trading pass/MP privileges back that making any transactions will ban me again. Is it safe to donate/buy GC and if so what's the limit before we get banned? Hi there, I checked and it looks like your trading pass was re-enabled. One minute before you posted, I just got the e-mail at 4:38 saying I got it back! I'm guessing someone on staff saw this post, and I appreciate it! My question was is it safe to buy GC/subscribe to angel or will I get a ban EVERY time I make a transaction? It seemed to be something automated and im afraid to make a purchase again. I've seen other people have the same problem in the Q&A forum, and they went several weeks without resolution. I'm afraid of that. Hi there, It should be safe, it happened because the system was trying to protect you from possible fraud until we could check to make sure you actually made the purchase. Hopefully it shouldn't happen again but if you make purchases which seem a bit odd the system may flag you again until it learns your purchase style.
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Posted: Sat Feb 08, 2020 5:41 pm
February 4th, 2020: Jak Bauer Gentlemanly Swindler ItemsSo last week I mentioned I had my trading pass revoked upon becoming an angel subscriber due to the system wrongly assuming it may be fraud. I asked if it was safe to buy GC or would I lose my ability to trade for a week or more ANY time I bought GC. I was told it's safe to buy GC and my trading pass/ability to buy from MP was restored. The system was just 'learning my spending habits' I bought GC and BAM immediate total loss of Marketplace and trading pass. Again. Im not buying huge amounts of GC. I'm not buying custom amounts. It was ONE GC purchase and immediately banned again. Banned for supporting the site, that's super frustrating! It also isn't reviewed in 'a couple business days' like the automated private message states. You've now made me afraid to spend any money anywhere on your site and I still can't use the mp or trade after over 2 weeks back on the site. Can you look into how you apply automatic suspensions upon GC or subscription to see if it needs some work? I can't be the only user returning after a hiatus. Hi there, I checked with the billing people and they said your trading was re-enbaled and to pass this along to you: As we said before we have implemented a new system to make sure that the purchases that are made are not any type of fraud. Since it is new, it's still learning your spending habits. Please be assured that unless we find fraud your account should not be banned. The more information we have the less this will happen. We apologize for the inconvenience. Lanzer I'm sorry that this happened to you. I'm very confident that it does remember a Gaian's account and whitelist upon approval. I will look into your account and try to see why this happened to you twice. The trading pass revoking actually is only related to GC purchase and not subscription. Either way I'll look into this issue. Sorry for the trouble.
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Posted: Tue Mar 17, 2020 11:43 am
February 25th, 2020: Lanzer Pandy Belle-chan Cash Shop- Sweetheart RingEvery year around Valentine's day, you guys would put Sweetheart Ring in cash shop. I was waiting for this month to come just for this ring but you didnt put it up. Can you guys put Sweetheart Ring in Cash Shop for limited time? Many users want one. Sorry we forgot to do that earlier. The ring is now in the cash shop. Lanzer Nash-eoke_ the patcher Daily Treat Video still isn't working for me on this account . Been down a quite a while now . But it also doesn't work on any of my Spares or Alt accounts either , i've checked Sorry we haven't done a deep dive into the issue as we haven't been able to reproduce it on our end. Can you have a look at the browser's console log and let me know if you see any errors being reported, and any description or screenshots of the daily treat page when it is not working for you? We should probably start looking for additional partners for the feature.
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Posted: Tue Mar 17, 2020 3:41 pm
March 3rd, 2020: Lanzer MrTwinklehead Features - Daily Treats This might have been mentioned in a previous AtS, though this is my first in quite a while so please forgive me if this has been mentioned repeatedly already. There's been an issue for several users where the Daily Treats page doesn't finish loading. No video, no plats, just the "Loading Video..." comment. Me and plenty other people have clarified that we aren't using AdBlock on Gaia, so it's not that that is preventing it from finish loading. Sorry we had been looking into the issue and trying to find a different provider for Daily Treats. We could temporarily disable the feature but it's working for many others at the same time. Jak Bauer Gentlemanly Swindler ItemsIs there a way that announcements can be more truthful? I see cash shop announcements all the time that are really misleading/deceitful. For example, today that announcement for old Collector's passes referred to the February one as from 'this past February' and the ones from 2016 as 'from last year.' With these at least the item had a year so you know the announcement itself is wrong but with a lot of items they state BRAND NEW or lie about releases or features. I don't think it's in any way intentional on your part, but there have been times I purchased something after being misinformed by the announcement and felt a little scammed. It doesn't feel great or build a lot of trust. Hi there, Actually this had nothing to do with being disingenuous, it was merely human error in a copy/paste that didn't get everything changed as it should have been. If you check now the copy has been updated to reflect the correct information. Thanks for pointing it out to us!
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Posted: Tue Mar 17, 2020 4:21 pm
March 10th, 2020: [NPC] Gaia Staff Welcome Back! Quote: FeaturesQuestion: Will the Daily Treat grants be fixed anytime soon? They have been broken entirely since the beginning of last month, & they haven't had an actual video/GC grant for me since sometime last summer or so. (I already have issues with most GC offers not being available since I'm Canadian.) We are working with our partners (Socialvibe and Sponsorpay) to fix the Dailly Treat issues. Sorry for the delay, it should be fixed very soon.
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