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 Posted: Wed Apr 20, 2016 9:21 pm
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April 19th, 2016:
Zero Omega Nenanah Features "Runway" Lots of Gaians have been submitting proof to many mods and admins. Some have even went as far to email you with the usertalk e-mail. People are still cheating in the Runway and nothing is being done about it. It's obvious that it's the same person winning when they are using the same items and same poses round after round. Some people are even using lots of mules in order to see and vote for their main entry. There have even been screenshots that were taken of people that were admitting that they were paid to vote for someone's entry. If people were scamming others in the forums for gold you would be all over it in a heartbeat. It's obvious that you're not holding the same expectations for your features equally since there hasn't been any ban-hammers flying around. These cheaters are ruining the fun of runway for everyone else that bothers to enter, it's not fair or right and it needs to be fixed/addressed instead of ignored. Why haven't you been banning these cheaters and taking the reports seriously? And yes we know that they aren't being banned because they are still at it every single day. If you can't ensure that people will be following the rules and that you'll punish those who break said rules then maybe you should disable the feature until you figure it out. After all you did disable that save bucket feature in fishing because of cheaters using bots to exploit the game you still won't let us save buckets without a entering a captcha code first, it's time to disable runway until you can ensure that no one is exploiting it or at the very least start banning the guilty people. This thread in Site Feedback talks about the cheating starting on the second page. I think it would be beneficial if the staff would look at it. Sorry if this is coming across as "salty" I just don't like cheaters. People that ruin a good thing for everyone else just really irritates me. emotion_donotwant As someone who has read these reports and am currently investigating this situation, I would like to address this as best we can. This is something that we are looking into. However, what everyone needs to also be cognizant of is having proof of someone winning on more than one account is not proof of the person cheating at Runway. Winning day after day is not proof that someone is cheating. This is not how we establish cheating, if that were the case, then when Fishing tournaments were available, we'd be having to ban users just for placing each consecutive month. The act of winning, be it with one account, two accounts, over consecutive days, etc is not and will never be definitive proof of a user cheating at a game or feature. That being said, we are not denying the fact that there might be something going on, we do not deny the fact that there is the potential for nefarious activity going on. It's something that we are actively investigating and looking into, and if we find that cheating is going on, then the users who have been cheating will face the appropriate punishments. Unfortunately the investigation is taking a little bit longer than usual for a number of reasons that I am not going to get into right now. Rest assured though that it is something that we will be dealing with and it will be very apparent when the situation has been handled.
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Posted: Wed Apr 27, 2016 6:02 pm
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April 26th, 2016:
Zero Omega Knight Yoshi Rule ClarificationSo I was in a thread last week talking about multiple accounts being entered into the same Runway contest at the same time. There's no direct rule against entering multiple accounts in the same contest. Can the be an official ruling on the matter? That is something we will be discussing and will provide an update when we have it.
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Posted: Wed May 04, 2016 7:46 pm
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May 3rd, 2016:
Princess Angelishia Angels Alibi RunwayI've only see a few of those "need to use x item" contests Will we be getting more? o: Yup! We plan to keep peppering them in!
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Posted: Wed May 11, 2016 8:15 pm
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May 10th, 2016:
Narumi Misuhara Wolf Princess of the Moon Features
Runway
Another Runway question, any update on a fix for the First of the Month bug?
It's very irksome having to wade through so many duplicates and for some who are new to the Runway and don't know about it, end up spending GC or gold depending on the theme they enter. Originally the plan was to update this bug in tandem with a large visual update we had planned. Sadly that particular update has been put on hold. We can look at addressing it as a separate update though.
Narumi Misuhara 2sammygate featurescan the runway rewards reset if you miss a day? all but the last thing are 100% worthless. it's better to start over and try again. Sorry, but we have no plans to do this at this time.
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Posted: Wed May 18, 2016 7:50 pm
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Posted: Fri Jun 17, 2016 7:49 pm
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Posted: Fri Jun 24, 2016 8:00 pm
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June 21st, 2016:
Princess Angelishia Frightened Mermaid Anon Features - RunwayAt the moment, every first of the month, Runway is plagued with several glitches, two in particular that can be a bit troublesome. The first being that on the first of every month, it won't show you that you've already entered, which often results in multiple entries to people who don't frequent the forum. The other is that your vote count doesn't show up, leading many users who are either new to the feature or who don't hang out around the Runway forum to think that they aren't getting any votes at all. I understand if these glitches are difficult/may take time to fix, but in the meantime, would it be at all possible to get some kind of sticky put up in the Runway forum with a list of known issues? I know it won't cut down the number of confused people to zero, but I think it might perhaps help at least a little to clear up people's confusion, and if nothing else, would provide a handy place for the forum regulars to point others to when the questions come up. This is a great idea! I'll see if someone can get such a sticky made soon.
Zero Omega Knight Yoshi Zero Omega XonyMudd Features/RunwayIs there anyone, be it staff or mod, who is responsible for periodically monitoring the Runway and making sure that Runway is running as should and no nefarious deeds are being done? Not at the moment, right now we're monitoring things based on the reports we get in from users about any potential abuse. How valid are these reports, do they have any merit at all? Well considering that we have issued bans for some of the reports we did receive (not all of them) based on what we consider to be bannable offenses, I'd say that they are very valid.
Zero Omega Fibonacci To Infinity Just a quick question but uh how to we report potential abuse to you guys without an actual report system for Runway? We mentioned that you can file a ticket in our Help Center.
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Posted: Wed Jun 29, 2016 7:19 pm
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June 28th, 2016:
Zero Omega Canicuss RunwayYou may have noticed (or not) there is quite a hullabaloo going on in the Runway Forum over the use (and abuse) of mules. Would it be possible for you to reconsider your position on Mules in the Runway. This feature is loved dearly by a lot of people and they feel cheated out of the opportunity to place when one person takes up sometimes the top 10 spots. I know it would be a nightmare to patrol for Mule use and I think everyone understands that, but sometimes all it takes is a rule in place to curb the problem. Thanks for your consideration. biggrin It's certainly a rule that we have always kept open to reconsidering if need be, and something we're happy to discuss. One interesting thing I want to note is that I do remember reading feedback from users saying that if we allowed mules, then they would be able to enter in all of their mules and "combat" the people who were already using their mules. So one of the reasons we allowed it is because we figured people would be doing that and finding a balance. On a personal note, I don't think it will necessarily "solve" some of the complaints. Some of the complaints that I've seen is people upset that someone wins multiple days in a row. A majority of the winnings we're seeing is people voting for themselves. Even people that are bringing up concerns about cheating are getting a majority of the vote from themselves. So I just want the community to take into consideration that simply not allowing mules may not resolve the concern about people winning multiple times a day. That being said, something we're still looking into and aware of. A rule that we're happy to discuss.
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Posted: Thu Jul 07, 2016 7:18 pm
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July 6th, 2016:
Zero Omega We're still keeping an eye on this!
Zero Omega Arowan Features Any updates on how cheating is being handled in Runway? I know staff have mentioned that a lot of the winners seem to be voting for themselves. What, if anything, is being done to combat this? We have ways of investigating the cheating, when we have further updates we'll be banning the users who we believe are cheating.
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Posted: Thu Jul 14, 2016 10:34 pm
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July 12th, 2016:
Zero Omega Arowan FeaturesAny updates on mitigating the rampant abuse of Runway? Clarification is still needed on the "mule rule"--just how many mules are okay? Additionally, a rule may be necessary on repeat entries of previously-won avatars. Finally, what can be done to reduce the effect of self-voting? No update at the moment, still something we're looking into. At the moment, we're fine with any number of mules being entered, again, so long as they are different avatars and not the same. Could this rule change? Definitely. At the moment it's what we're allowing. Self-voting is something we're still looking at.
Zero Omega Arowan Features Another runway question. If entering identical avatars via mules is disallowed, what about Gaians who, after winning a theme once, re-enter it again in the future with the same winning avatar, and then win again? Many within the Runway Forum consider it in very bad taste, but as far as I know there is no rule against it. (See the recent "Favorite Holiday" theme, and how the same 6 avatars have placed in it the last 3 times it has appeared.) We currently have no rule against this. Ideally if someone creates and submits the same avatar over and over the community would see it and not vote for that person. Of course, this isn't ideal because as it stands, voting for yourself is showing to be the deciding factor in Runway placements, and that's something that I feel we should see if we can take a look at and fix.
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Posted: Thu Jul 28, 2016 7:03 pm
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Posted: Wed Aug 03, 2016 8:33 pm
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August 2nd, 2016:
Zero Omega xx I met my fate xx Features:RunwayWith much proof and many users who know what's going on why has nothing been done about the rampant cheating in runway? Allowing mules is only making it worse. One account per person should be allowed to enter each contest, that's it! Also perhaps making it so that we cannot vote for ourselves, for example making it so that any entries coming from your IP cannot be seen for voting. This might at least cut down on the cheating! I know there are ways around this but many people don't know them or wouldn't' be willing to do that for a simple contest on Gaia. We're still working on dealing with the cheating in Runway, unfortunately this isn't a fast process as there is a lot of validation involved to try and ensure we are getting the right users. We have ideas on what we can do to possibly curb the potential cheating, however we haven't made final decisions on what we can and cannot implement.
Zero Omega Arowan Features -- Runway So... cheating in Runway is still an issue. As we can see, again, with the most recent Mermaid theme, a single player with multiple mules managed to pretty much sweep the top 6 places (minus the one avatar that managed to beat them). What's being done on this situation, as well as the issue of self-voting? We are investigating everyone that ends up winning a spot on Runway to ensure fair rulings, and putting extra notice on users who we believe might be cheating, however the process does take a while as we do have to manually validate a number of things. We have ideas about how we want to deal with self-voting, but currently have not made a decision on what we can and cannot implement.
Zero Omega Pastel Pocky Features
Is there going to be a report option in the Runway at some point? There have been many people bring up the issue of cheating / botting and as of late nothing really happening to prevent such things. (as far as most users know) I think a report button may help fix some of the issues. (And I dont see it being abused anymore then it was back in the Arenas ) A report button directly on the page? No plans to at the moment, but it's something we want to explore. Right now you can use the Help Center under 'Gaia Events"
Zero Omega Nenanah features Since people have been submitting lots of proof that there are people exploiting the runway feature can you please disable it until you're able to get a fix on it? Other features get disabled when people exploit them like Switchem was take down due to a gold exploit and zOMG! was taken down because of a security exploit. You have also taken other features down until they were able to be fixed like fishing and you also took slots down a long time ago to fix glitches. It's not fair that this feature remains open, until you're able to go through all the proof and put in a fix to stop cheaters it should be taken down especially since cheaters are making it impossible to win any good prizes. It's an idea that's been passed around, my personal opinion (does not reflect what everyone thinks or what direction we'll go) on the matter is that the issue with Runway is not necessarily an exploit, but more that it's possible there are bots being used. Many of our games have had some sort of bot developed in the past, dealing with that means having to find a way to identify what is being done and stop it, but generally the games aren't shut down for botting. With the other issues you mentioned, these are exploits that actually take full advantage of the game code and can't be stopped at all without taking the game down. Basically, bots can be stopped or mitigated, an exploit in the code of something needs to be addressed entirely and unless disabled, the problem will continue to grow out of control.
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Posted: Wed Aug 10, 2016 6:25 pm
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August 9th, 2016:
Zero Omega Arowan Features Runway Speaking of cheating in the runway... During last week's ATS, it was mentioned that botting seems to now be occurring. Can you share any progress you've made on combating this? And is there still any discussion happening on (at least temporarily!) removing GC as a prize until the cheating/botting can be resolved? Right now we've only been able to discuss what we want to do about the situation as a systematic fix, however we still are in the process of investigating winners to ensure that people have won fairly.
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Posted: Wed Aug 17, 2016 9:53 pm
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August 16th, 2016:
Zero Omega Arowan Features -- Runway Another week, another Runway cheating question. What progress is being made about the whole botting/self-voting issue? Has any consideration been given to redoing the "mule" rule? Or in removing GCash as a prize, even temporarily? We've got a few things in mind, we're not ready to push live just yet, but there has been consideration for these and a few other things.
Narumi Misuhara I-Iearts FeaturesWill the arenas ever be updated? Users want to see an update and possible fixes that have been mentioned before. ...I can't say this is in the cards at the moment...
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Posted: Fri Aug 26, 2016 6:46 pm
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August 23rd, 2016:
Zero Omega Wolf Princess of the Moon Features
Runway
Can we please have more item requirement themes? Even if it's older themes that have different item requirements from time to time would be neat ((Blazing theme having a different red item requirement, Cats theme having a different cat item requirement, Dog Park having a different paw dog skin as a requirement, etc.)). I believe we have some ideas around this.
Zero Omega Arowan Features Runway First, just wanted to say how much I appreciate the new rule change regarding mules and self-voting. Although it's a little soon, I'm curious: have you already seen a reduction in cheating since this change? And are any other updates still in the works to further prevent any future cheating in Runway? We haven't had a chance to review the results just yet, but are hoping to do so soon. It isn't the last thing we want to implement, however, depending on how the results hold other things may be prioritized over it.
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