admin
(?)Admin Lead
- Report Post
- Posted: Tue, 16 Jan 2024 22:34:44 +0000
New Angel Subscriptions between 12AM PST January 12th and 11AM PST January 15th
On Friday we encountered an issue that affected new Angel Subscriptions: the charge for the subscription went through successfully, however the Gaia Cash and Sealed Angel Items did not grant. Renewals for those already subscribed were not affected.
Unfortunately, while we are usually able to push the benefits through when we encounter bugs with our subscriptions, we were not able to do so this time.
We have issued refunds to those affected; for those who have written in already either through Live Chat or a Billing Ticket, an agent will follow up with you about this update, so please keep an eye on your inbox and spam folders.
Otherwise, if you are one of the people who were affected by this and are not seeing a pending or completed refund for that charge, please either write into Live Chat or file a Billing Ticket so one of our agents can assist you!
Those who were affected and wish to receive the Gaia Cash and this month's Angel Item can resubscribe at their convenience.
On Friday we encountered an issue that affected new Angel Subscriptions: the charge for the subscription went through successfully, however the Gaia Cash and Sealed Angel Items did not grant. Renewals for those already subscribed were not affected.
Unfortunately, while we are usually able to push the benefits through when we encounter bugs with our subscriptions, we were not able to do so this time.
We have issued refunds to those affected; for those who have written in already either through Live Chat or a Billing Ticket, an agent will follow up with you about this update, so please keep an eye on your inbox and spam folders.
Otherwise, if you are one of the people who were affected by this and are not seeing a pending or completed refund for that charge, please either write into Live Chat or file a Billing Ticket so one of our agents can assist you!
Those who were affected and wish to receive the Gaia Cash and this month's Angel Item can resubscribe at their convenience.