We are now quite familiar with customer-written hotel reviews; we also know about the trendy use of video reviews of hotels but what about reviews of flights?!Yesterday I stumbled upon an incredible amateur video that made it to the top #20 of the most watched video of Youtube. The statistics speak for themselves:
Views: 76,062
Comments: 468
Favorited: 175
http://www.youtube.com/watch?v=c4wnulQEcgs
We all have our own stories of bad luck while traveling, but thanks to the Web 2.0 user generated content, customers are now capable of getting a worldwide audience to denounce bad (or excellent) comercial practices. Airlines too, should care about what they say to their customers and how they treat them as information is spreading fast, otherwise it will be published on hundreds of blogs (including the famous blog of Robert Scoble) ...
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http://rss.blogontravel.com/~r/blogontravel/~3/ppp3nTKfHvE/
