Welcome to the Ticket Tracker~ our little unofficial thread for keeping track of how long tickets are taking to be progressed. I know there are some great threads out there for how many tickets are currently in circulation, who has commissioned what - the whole shebang. But there seems to be a lack of information on how long these tickets are taking - from submission to completion.
Having heard a broad variety of feedback from other ticket owners, it seems that our experiences really do vary! So, for all of those who are looking to get their hands on a ticket, hopefully this thread can give you a rough idea of what to expect over the coming weeks and months.
Are you a ticket owner? Have you completed your item? Are you waiting for it to come through?
If you are a ticket owner, and are currently (or have previously) had a ticket go through to completion, please contact me with details (if you don't mind, that is!). I've created a brief form below that you can fill out and PM me. Just let me know if you would rather remain anonymous, or if you mind having your username shown here.
[b]Username[/b] [b][color=red]-your username here; please let me know if you would rather be anon-[/color][/b]
[b]Ticket Type: [/b] [size=9][insert text here] [/size]
[b]Estimated Time: [/b][size=9][insert text here] [/size]
[b]Ticket submitted:[/b] [size=9][insert text here] [/size]
[b]Ticket Approved:[/b] [size=9][insert text here] [/size]
[b]Current Time Line: [/b][size=9][insert text here] [/size]
[b]Progress:[/b]
[size=9][insert text here] [/size]
So Far...
This stat will be updated soon; for a while, 100% of users were reporting over the official maximum waiting period. We are now hearing about some ticket owners who had shorter waits. It really seems to vary between artists~
Ticket Type: Obsidian Estimated Time: 60 business days I think Ticket submitted: 7/11/2014 Ticket Approved: pending still....just waiting for reply Current Time Line: 18 business days (26 days total) Progress:
7/7 - sent initial inquiry (asking for do's/dont's)
7/10 - got reply from staff involved with my project
7/11 - officially submitted ticket claim, including ideas, details and mock ups
8/01 - was told that staff involved with my ticket is on sick leave
Fire Rides
Ticket Type: Gold Estimated Time: 30-60 business days Ticket submitted: June 19th Ticket Approved: July 14th Current Time Line: 17 business days, 23 days total Progress: May 29th - Rather than submit my ideas, I had asked questions about my ticket.
June 17th - This was the date my first e-mail was replied to, but not when my poses were accepted.
June 19th - The day I submitted all my poses.
July 14th - The day I had my poses accepted / ticket removed.
Angels With Pistols
Ticket Type: Rainbow Ticket Estimated Time: 30 - 60 Business days Ticket submitted: July 1st Ticket Approved:No answer from emails Current Time Line: 7th August Progress:July 1st Sent first Email, no answer
July 19th Resent Email
July 30th Sent email asking for confirmation that they have recieved my previous emails.
As of yet, I have heard nothing.
And I am getting rather Impatient. [insert text here]
Dyylannn
Ticket Type: Obsidian Estimated Time: ? Ticket submitted:7/7 Ticket Approved:pending Current Time Line: 7/7 - emailed about the ticket Progress: Still no response whatsoever confused
HM04
Ticket Type: Rainbow Ticket Estimated Time: 30 - 60 business days Ticket submitted:15/07 Ticket Approved:08/08 Current Time Line: 18 Business days (24 days in total) Progress:
--- 15th July - First email sent with mock-ups and description. 08th August - Ticket accepted + removed. Email replied to.
Animal
Golden Ticket:
Ticket submitted March 9th, 2014
First reply took 3 days (received March 12th, 2014)
Mocks received 23 days later (April 8th, 2014)
Item released May 8th, 2014
Total time taken 66 days
Emerald Ticket
Ticket submitted May 4th, 2014
First reply took 2 days (Received May 6th, 2014 but to be fair I was already talking to them for my Golden Ticket so yeah...)
Mocks received 1 month 10 days later (Received on June 16th, 2014)
Became NPC Apprentice August 9th, 2014
Total time taken 97 days
Anonymous
Ticket Type: Rainbow Ticket Estimated Time: 30-60 Business Days Ticket submitted:August 10, 2014 Ticket Approved:August 11, 2014 Current Time Line: less then a day Progress: everything approved, waiting for mockups
Information on completed tickets, users, and their experiences will be archived here when more information is available. Please contact me if you have used any ticket so far, and have received your items/ prize.
Ladyshi
Ticket Type:Platinum Estimated Time: 30-60 business days Ticket submitted: 2nd May, 2014 Ticket Approved: 13th May, 2014 Current Time Line: 68days and counting (August 6th) Progress: 13th May - 1st July: nothing. I chased them up on the 1st, asking if there was any progress.
1st July: Email to say I was next in line.
16th July: Mock up received.
18th July: Requests for changes sent.
18th July: Email acknowledged as received.
27th July: Possible changes emailed to Gaia again; still no response.
28th July: Alternative mock-up commissioned sent to Gaia again; still no response.
7th August: Dolls finally received. Email also received, saying they had not seen the changes I wanted made before it had been completed, so they would not be implemented. Total time;69 Business days
Throttle Kitty
Ticket Type: Platinum Estimated Time: 20~30 business days Ticket submitted:May 5th Ticket Approved:May 12th Current Time Line: 91 days; 67 business days (as of Aug 6th) Progress: May 5th - Ticket submitted and email sent
May 12th - Ticket accepted and removed
May 22nd - Submitted new extra pose idea after Gaia released the Pink Halo.
July 14th - Received finished preview, and was told "I don't think yours will take too long but I don't have an exact date."
Aug 6th doll received! Total time;69 Business days
Zero Dream
Ticket Type: Rainbow Ticket Estimated Time: 30 to 60 business days Ticket submitted:July 19 Ticket Approved:August 7 Final Time Line: 30 business days, 39 days total Progress: 19/07/2014 - Sent email with item choice, recolor item name, colors and references (in the form of other existing items) as to which color scheme to follow. Did not send description as I didn't realize back when we picked it as well. Will do so in my next email.
07/08/2014 - Got approval of both tickets and both tickets were removed from my inventory. Merged the two tickets into one email and sent in descriptions as well. Got approval of the descriptions immediately. Yowza. Color me very impressed.
26/08/2014 - Mocks received For both Items and approved.
31/08/2014 - Eccentric Cadance Released ! Total time 30 business days, right on track !
Zero Dream
Ticket Type: Rainbow Ticket Estimated Time: 30 to 60 business days Ticket submitted:July 21 Ticket Approved:August 7 Current Time Line: 31 business days, 40 days total Progress: 20/07/2014 - Acquired my second ticket after winning the first. Had to go to bed for my early shift, though, so I did not send my email until the next afternoon
21/07/2014 - Sent a separate email about the second ticket, including item choice, recolor item names, color scheme to follow. Did not link to existing items in this email, but mentioned which color sources to use. Did not send description as I didn't realize back when we picked it as well. Will do so in my next email.
07/08/2014 - Got approval of both tickets and both tickets were removed from my inventory. Merged the two tickets into one email and sent in descriptions as well. Got approval of the descriptions immediately. Yowza. Color me very impressed.
26/08/2014 - Mocks received For both Items and approved.
sterek
Ticket Type: Platinum Ticket Estimated Time: 20-30 business days Ticket submitted:March 29, 2014 Ticket Approved:April 1st, 2014 Current Time Line: Received the dolls after 25 days (20 business days). Progress: March 9: Redeemed the ticket (inc. artist request + full description)
April 1: Received confirmation
April 17: Received and approved mock-ups
April 25: Inventory modified; received the dolls
This is reserved for any feedback or user experiences that ticket owners wish to share with others ^_^
Zero Dream
I know this doesn't seem much compared to some of the others ticket holders who have been in line for months on end, and I do agree that those should be given priority. But I was told it took roughly a week to get approval before sending them in. Three weeks for a simple yes, or a no - please pick something else, seems pretty unacceptable to me. I understand it would take time to create the item, make the mock ups, but it shouldn't take three weeks just to answer a simple yes or no question.
I also wish they had some sort of automated reply bot to let you know the emails were received. Right now I have no idea if my emails even made it or not, and emailing again would only add to the problem.
The staff member (I believe this is only one of them handling all the ticket emails, but I might be wrong) being sick is something I can accept and understand, which calmed me down somewhat, but I don't understand why another staff member was not affected to her position when it became obvious that her sick leave wouldn't be just a few days - or why she is the sole staff member handling these emails, given how many of these tickets have been released now.
They seem to be picking up the pace now, which is good. I am hoping approvals will be quicker after the bulk of the in-process tickets are done and released.
And we are now open; just hoping for some more information from other ticket owners to trickle in ^_^; I hope this is useful for people emotion_sweatdrop
Rather than tracking who has what items, it's more of a focus on how long tickets take to actually be created ^^; I know Gaia gives the guidelines of 30-60 business days, but does anywhere track if they actually keep to this? ^^:
I have seen people been discussing that there too as well as it was added to the first post about the terrible response time.
I am really sorry that as a business Gaia is failing so much on delivering the goods that should be their priority as you are the Clients for them at the moment and you should demand the service.
Technically - what I would do I would check is ToS not secretly changed past few days to protect them in this case when they won;t deliver things like this. It has been proven before that when in trouble Gaia love to change the ToS under the radar of users -Just in case-.
I wish we could do more.
Well, there isn't actually - I - in - WE -, never had and never will have a ticket.
Username B R A I N Ticket Type: Obsidian Estimated Time: 60 business days I think Ticket submitted: 7/11/2014 Ticket Approved: pending still....just waiting for reply Current Time Line: 18 business days (26 days total) Progress:
7/7 - sent initial inquiry (asking for do's/dont's)
7/10 - got reply from staff involved with my project
7/11 - officially submitted ticket claim, including ideas, details and mock ups
8/01 - was told that staff involved with my ticket is on sick leave
UsernameZero Dream Ticket Type: Rainbow Ticket Estimated Time: n/a Ticket submitted:July 19 Ticket Approved:n/a Current Time Line: 13 business days, 18 days total Progress: 19/07/2014 - Sent email with item choice, recolor item name, colors and references (in the form of other existing items) as to which color scheme to follow. Did not send description as I didn't realize back when we picked it as well. Will do so in my next email.
UsernameZero Dream Ticket Type: Rainbow Ticket Estimated Time: n/a Ticket submitted:July 21 Ticket Approved:n/a Current Time Line: 12 business days, 16 days total Progress: 20/07/2014 - Acquired my second ticket after winning the first. Had to go to bed for my early shift, though, so I did not send my email until the next afternoon
21/07/2014 - Sent a separate email about the second ticket, including item choice, recolor item names, color scheme to follow. Did not link to existing items in this email, but mentioned which color sources to use. Did not send description as I didn't realize back when we picked it as well. Will do so in my next email.
I know this doesn't seem much compared to some of the others ticket holders who have been in line for months on end, and I do agree that those should be given priority. But I was told it took roughly a week to get approval before sending them in. Three weeks for a simple yes, or a no - please pick something else, seems pretty unacceptable to me. I understand it would take time to create the item, make the mock ups, but it shouldn't take three weeks just to answer a simple yes or no question.
I also wish they had some sort of automated reply bot to let you know the emails were received. Right now I have no idea if my emails even made it or not, and emailing again would only add to the problem.
The staff member (I believe this is only one of them handling all the ticket emails, but I might be wrong) being sick is something I can accept and understand, which calmed me down somewhat, but I don't understand why another staff member was not affected to her position when it became obvious that her sick leave wouldn't be just a few days - or why she is the sole staff member handling these emails, given how many of these tickets have been released now.
They seem to be picking up the pace now, which is good. I am hoping approvals will be quicker after the bulk of the in-process tickets are done and released.
(Also, miss Shi, the bold bracket closing the username field is broken. smile
UsernameFire Rides Ticket Type: Gold Estimated Time: 30-60 business days Ticket submitted: June 19th Ticket Approved: July 14th Current Time Line: 17 business days, 23 days total Progress: May 29th - Rather than submit my ideas, I had asked questions about my ticket.
June 17th - This was the date my first e-mail was replied to, but not when my poses were accepted.
June 19th - The day I submitted all my poses.
July 14th - The day I had my poses accepted / ticket removed.
UsernameThrottle Kitty Ticket Type: Platinum Estimated Time: 20~30 business days Ticket submitted:May 5th Ticket Approved:May 12th Current Time Line: 91 days; 67 business days (as of Aug 6th) Progress: May 5th - Ticket submitted and email sent
May 12th - Ticket accepted and removed
May 22nd - Submitted new extra pose idea after Gaia released the Pink Halo.
July 14th - Received finished preview, and was told "I don't think yours will take too long but I don't have an exact date."
EDIT; Aug 6th doll received! Total time; 67 Business days
Glad to see a more organised thread with this in it :]
I've got a small section in the first post of my thread (that someones linked) but it doesn't have the full info you're after.
Usually I've just asked for when they got their first reply, mocks and the total time taken.
Hopefully with this users can get a better estimate for their tickets :]
UsernameDyylannn Ticket Type: Obsidian Estimated Time: ? Ticket submitted:7/7 Ticket Approved:pending Current Time Line: 7/7 - emailed about the ticket Progress: Still no response whatsoever confused
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