biglanky14
(?)Community Member
- Posted: Thu, 24 Dec 2009 01:20:09 +0000
Hi everyone,
We've received a few reports from folks who are trying to submit a ticket through our Help Center (to our Billing or general Customer Support teams), but they get taken to the My Tickets page instead of the submission form. If this is happening to you, please tell me about it.
For reference, the easiest way to contact us is by clicking the Contact Us link at the bottom of almost any Gaia page and then clicking the link to submit a ticket.
The more information you can provide, the better, especially the exact steps you took once you go to the Help Center. This is important because we previously had a bug where users who went to their My Tickets page first, and then tried to submit a ticket, were taken back to the My Tickets page instead (which we sent fixed).
Ideally the info would look something like this - we're trying to figure out what factors might be causing it, b/c we can't reproduce it ourselves. One note: please clear your cache and try again before posting - but if it worked after you cleared your cache, let us know so that we can tell others.
Example post:
-I'm on a PC with Vista, using Firefox version <whatever>.
-I got to the Help Center by clicking on Help at the top of the page.
-I browsed through a few Help articles, and then tried to submit a Ticket by clicking on <what link>.
-It asked me to log in.
-Instead of going to the ticket submission page, it took me to My Tickets. No matter what I did, I couldn't get back to the submission page.
Thanks everyone!
We've received a few reports from folks who are trying to submit a ticket through our Help Center (to our Billing or general Customer Support teams), but they get taken to the My Tickets page instead of the submission form. If this is happening to you, please tell me about it.
For reference, the easiest way to contact us is by clicking the Contact Us link at the bottom of almost any Gaia page and then clicking the link to submit a ticket.
The more information you can provide, the better, especially the exact steps you took once you go to the Help Center. This is important because we previously had a bug where users who went to their My Tickets page first, and then tried to submit a ticket, were taken back to the My Tickets page instead (which we sent fixed).
Ideally the info would look something like this - we're trying to figure out what factors might be causing it, b/c we can't reproduce it ourselves. One note: please clear your cache and try again before posting - but if it worked after you cleared your cache, let us know so that we can tell others.
Example post:
-I'm on a PC with Vista, using Firefox version <whatever>.
-I got to the Help Center by clicking on Help at the top of the page.
-I browsed through a few Help articles, and then tried to submit a Ticket by clicking on <what link>.
-It asked me to log in.
-Instead of going to the ticket submission page, it took me to My Tickets. No matter what I did, I couldn't get back to the submission page.
Thanks everyone!