February 4th

[NPC] Gaia Staff
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Welcome Back!

Quote:
Forums

Could we get a DnD/RP game specific forum? The function of DnD is significantly different than regular RP so it'd be nice for it to have its own section.


We can look into what is the best way to to do this if it’s feasible. What we may end up doing is modifying the Rules and Guidelines of an existing forum to enable you to RP there. If we do that and it becomes very popular we can also look into creating it's own subforum. We will let you know by Staff Notice if we do end up doing that!

Quote:
Features

Hello staff,
when opposite gender avatar in avatar builder gonna use default gaia gold hairs?
Yes i now those hairs from gaia cash are nice and better, but ive wanna test default hairs without wasting gender bender potion.


The lack of hair options is an oversight on our part as the avi builder was originally built for trying out clothing. We will look into adding all hairstyles into the avibuilder in the future.


Lanzer
Traveler2548
Shops - Marketplace Try it on Feature

Hi!

The arm pose your avi is using is ignored when trying things on in the marketplace. It defaults to both arms down which is a problem when the different arm positions mean different things.

For instance, both arms down on this avi shows a purple bear in the MP dressing room instead of the seafoam colored bear I'm actually holding. Very frustrating/annoying trying on different extras for this avi when the bear is purple.
whee

Can this be fixed to use the arms position you've already chosen and not default to arms down?

Thanks!


Yes I can add an additional check for arm poses during preview. It shouldn't be hard to do, so we should be able to have this added sooner than later.


Lanzer
The Iron Magus
Events/Manga
What is the old Airship Crew (Sentinel, Gino, Marius) up to these days?


I'd love to know too, if they ever get WiFi up in the sky we can have some updates from the crew. smile Where in the world would you think they'd be by now?


Lanzer
ElegantlyLuminous
Items / Games (LK)

Will we be getting a new kin this year to celebrate the Year of the Rat?

Not necessarily as a freebie (although, hey, I wouldn't argue), but as an item sold directly in La Victoire. It's just that we've had new kin for previous Zodiacs (Shi Hou, Gege the Rooster, Creme Creme, and Porksperity) and it'd be fun to see that continue. emotion_bigheart

I do understand that kin are a ton of work to make/code so I 100% understand if not. We did just get the adorable Decembun, after all. But... I thought I'd ask anyway. Because I'm a shameless LK nerd.


Maybe as one of this year's events. Let's see what ideas we come up with later in the year.


Lanzer
Susuu
Features

Do you know about the Go Gaia app being broken? The Go Gaia app on my phone gets stuck on loading the catwalk. It also doesn't show my platinum or my gaia cash.

I tried exiting the app and uninstalling it. It didn't help

I'm also not the only one having this issue with the app.

Do you know about these problems? and if so I hope you will fix this soon.


Please let us know which phone you are using, and what is the version of your operating system whether it's IOS or Android, then we'll setup some test on a platform similar to yours and see what might be causing issues. Sorry for the inconvenience.


Yuroppa
Jisen Meizuki
Misc

I'm aware the one of the artists, Neko, had left Gaia and she was one of the well known artist who does paw items. With the Paw anniversary coming in around the same day as Gaia's anniversary, I'm just curious is there an artist around who does Paw items aside Neko. Or is Neko's departure the end of new paw items?
Any of the artists can make items for the animal base.


Lanzer
OtakuKat
Hey will MotoIQ and Galexa make a comeback? I'm still curious about nuGen and The Committee.

Also I usually tip everyone's responses. But then I realized that the mods and admins get pinged due to my tips...so uh, do you guys mind if I keep tipping your posts? Or does it get in the way? ^^;;


Time to nag L0cke to get us some update on the story. Sorry for leaving the story open, a lot had happened and the story got dropped as a result. We get pings constantly so any tips wouldn't change how things are right now. sweatdrop


Lanzer
The Iron Magus
Features
Would you consider giving The Workshop its own forum/subforum?

It would be useful to discuss projects in their various stages, or even a way to gauge support for a project before you commit to submitting it.


That's a good idea. I'll ask the mod team about setting up a new forum.


Lanzer
jenru
Items

Please create background items using the past event banners (Christmas 2019 etc. )
and release them in the treehouse.

this is one of the things i look forward to for every event.


I'll ask the art team about this for Christmas 2019. Any other events in mind?

Edit:
Christmas 2019 actually used an older header because we were behind schedule. ^^; The item is available here currently:

https://www.gaiaonline.com/marketplace/itemdetail/10438113


Jak Bauer
Gentlemanly Swindler
Items
So last week I mentioned I had my trading pass revoked upon becoming an angel subscriber due to the system wrongly assuming it may be fraud. I asked if it was safe to buy GC or would I lose my ability to trade for a week or more ANY time I bought GC. I was told it's safe to buy GC and my trading pass/ability to buy from MP was restored. The system was just 'learning my spending habits'

I bought GC and BAM immediate total loss of Marketplace and trading pass. Again.
Im not buying huge amounts of GC. I'm not buying custom amounts. It was ONE GC purchase and immediately banned again. Banned for supporting the site, that's super frustrating! It also isn't reviewed in 'a couple business days' like the automated private message states. You've now made me afraid to spend any money anywhere on your site and I still can't use the mp or trade after over 2 weeks back on the site.

Can you look into how you apply automatic suspensions upon GC or subscription to see if it needs some work? I can't be the only user returning after a hiatus.


Hi there,

I checked with the billing people and they said your trading was re-enbaled and to pass this along to you:

As we said before we have implemented a new system to make sure that the purchases that are made are not any type of fraud. Since it is new, it's still learning your spending habits. Please be assured that unless we find fraud your account should not be banned. The more information we have the less this will happen. We apologize for the inconvenience.
Lanzer
I'm sorry that this happened to you. I'm very confident that it does remember a Gaian's account and whitelist upon approval. I will look into your account and try to see why this happened to you twice. The trading pass revoking actually is only related to GC purchase and not subscription. Either way I'll look into this issue. Sorry for the trouble.


Jak Bauer
RikaxNipah
Jak Bauer
RikaxNipah
Forum

When can we see rules and guidelines for forums like Chatterbox and General Discussion be updated? I am especially wanting to see a more clear cut clarification on what exactly name-dropping is, alongside what can get you in trouble for trolling/flaming in those areas.


Hi there,

We are looking into updating the R&G on many forums including those. Though, we may still be a bit vague in exactly what we say. Too often we have been very precise and had users troll others because they violate the spirit but not the letter and point to the rules and say "It doesn't say I couldn't do that!" and complain when we enforce the spirit as well as the rules as set. Not to say we aren't going to be clearer, just explaining why sometimes we have less definition. smile


Ah, right. I have seen that be an issue a bit on Gaia in the past. I was always wondering why the rules were so vague, but now I get it.

I was wondering if the next round of mod and/or FA training has been decided yet. I know you all said in a few ask the staff threads ago it was soon. I feel like moderation isn't up to par, and feel like we need new additions to Gaia's mod team and forum assistant team. I'm just really passionate about the forums and want them to be clean and free of spammers and NSFW content! I report whatever I run into which breaks R&G and/or ToS.

Sorry if I've been pestering/annoying about this!


Hi there,

A Mod training round is in progress right now, and I have seen batches of FA apps being reviewed.


Lanzer
Captain Damnit
Games

I have no doubt this has been asked before and I apologize for the repeat but hope you answer.

Is revamping the games (including towns and such) to work on a platform that is not flash a priority? I really feel if they weren't broken, people would play them and kickstart having people come back - hopefully.


Yes, converting current flash games to HTML5 is a priority for us, and Codemonkey is back making Towns 3, and other games after this. Progress had been slower than we'd like but we definitely want to be able to play some of these games on future browsers as well as on mobile devices.


Jak Bauer
The Iron Magus
Nimty
items?

super into the whole posting early imgs/drafts of things on social media! i hope this stuff continues User Image - Blocked by "Display Image" Settings. Click to show.

I'm OOTL. What social media sites is Gaia active on?


Hi there,

You can find us here:

Gaiaonline Twitter
Gaia Online Facebook


Lanzer
Captain Damnit
Items

Will there ever be an easier way to obtain game items and possibly more uses for them? ex: gathering flowers in towns and using them for bouquets.


When Towns 3 have bugs and flowers we'll make sure they appear more often.


Jak Bauer
kawaii teto chan
Events

Hi!!

Sorry, in regards to the Gaia Workshop, a few weeks ago I initially intended on voting for a particular issue stated within the Workshop. Ultimately, I voted for a particular fix request however, was unaware of the large platinum amount and at the time was unaware of the existence of platinum and its conversion rate to Gaia gold, in a sense and paid through gold. Consequently, I lost approximately, 180 billion gold which took years to accumulate. Hence, I was wondering if and how am I possibly able to attain an immediate refund, in a sense?

Thankyou!!


Hi there,

I can talk to the people in charge of it. Please inbox me with the details (when you did, etc.) and when I get an answer I can forward it along to you.


Lanzer
Screaming Butter
Features
Idk if this allowed so I wanted to ask first (and I love gaia's current arists btw) but is there anyway we can use the gaia workshop to help hire on more artists so the workload for project custom wasn't held back as much? and it could help bring more art onto the site

or maybe a different fundraiser, I know it was said they needed time to train people so maybe that might help


Not sure if that can be done as the feature and the team behind it works quite differently than the art team, but it's worth a discussion. Thank you for the suggestion.


Lanzer
Pandy Belle-chan
Games-zOmg

Theres an issue with people on friends list not showing up as blue dots on zOmg. Are you able to fix this?


This problem had been happening on some accounts and not others. Can you tell me which user is not seeing who? I can then try to pin point the issue. Thanks.


Lanzer
Torashii
Features

Is there any planned updates/fixes regarding the Gaia Go app? I'm an avid user of it and have been experiencing a problem where you can't access the Catwalk as well as not being able to see your plat and gcash amount. This hasn't happened before until just a few days ago. I currently use the app on my android galaxy s8 phone if that helps!

It would also be nice to see if other elements are added into the app like accessing the marketplace on there as well. I feel like details like that would give the app some great potential.


We'll work on this issue right after ATS. Thanks for letting me know.


Lanzer
ok retard
I'm not so sure this fits into one of the categories but...
When I first used gaia back in 07, (if I recall correctly) there were up to tens of thousands of members online at a time. Are there strategies/ideas currently in place or being discussed to help bring that kind of activity back to the site?


It's a ways away but we do want to make the current mobile app much better and more comprehensive so that we can introduce it to new, potential users. Though production had been slow, it's something that we want to get to.