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Tags: modifox, modis, breedables, adoptables, adopts 

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Modifox
Captain

PostPosted: Thu Jul 25, 2013 3:55 pm


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Please keep things respectful: if you wouldn't say it to a coworker or boss, don't say it here.


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  • Please read through the forum before posting something. Your question could have already been answered! Similarly, please don't spam the forum with 219392 threads. If it's a minor question that wouldn't be relevant to other people and encourage a discussion, you can just ask a staff member in-thread or via PM.

  • Be courteous. Remember, being respectful is the first rule of this subforum (and this goes for us too, staff!). If you are seen being disrespectful, to staff or another customer, you will be warned twice - the first is a warning, the second results in a greylisting. Failure to clean up after the second warning will result in you being barred from the feedback forum, permanently if it's a particularly bad case. This is an area for civil discussion and cooperation.

  • No bumping. Please don't bump your topics. We're aware of the threads, but other things can take priority. Please don't ask staff in the main thread or by PM to look at your feedback thread.

  • Please title your thread. The title of a thread here in the Feedback Forum should include one of the following: , [Q], or . For more information, look at the provided key.

  • Try to summarize things. If your thread ends up spanning multiple pages, please write a short summary of the main points in your original post (preferably in list format, for easier reading). This ensures we don't miss points, allows everyone to know what's been said, and allows discussion and answers to be posted faster!


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is for issues you'd like addressed. A good way to say something would be: "Hey guys, I'm just having a problem with -insert issue-. Could you guys explain the reasoning for me there so I can understand better, or look into it revising it? Thanks for your time!"

[Q] is for questions. For example: [Q] Custom Limits: "Hey, I'm thinking about getting a custom with four wings and three legs and oh yea it can breathe fire. Would that be acceptable?" (And no guys, that's not XD). Others can add their own questions if they're related to the original one, so if Person B wants to ask if their pet can have have multiple eyes, they can ask here as well.

is for suggestions, such as an event you would like to see, or a new rule you would like added.

When something is answered by the staff, it will be marked [A]. Once it seems that the discussion has died out (1+ month without activity), the thread will also be locked.

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PostPosted: Thu Aug 15, 2013 11:01 pm


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Everyone agrees that there have been communication problems in the shop in the past. However, along with reopening the shop, we're really hoping to address customer concerns in a way that people feel comfortable with!

In order to do so, we'll be offering people the chance to use this anonymous mule.


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  • Log onto this mule, Customers Speak. The password is modifoxfeedback123. Use it to send your PMs in an anonymous fashion. Everyone has access to this account! We want staff members to feel safe voicing their opinions as well.
  • You may only use this account to PM the shop's main mule, Modifox.
  • If any other staff member or another customer receives a PM, the mule may be disabled if the person sending unauthorized PMs is not found. Don't ruin things for everyone else, please.
  • This account is meant to be a private, safe place. No one is allowed to go looking through the mule's PM history, staff included.
  • If you don't want your PM shared with other staff members, please say so in your PM! No one outside of staff will be informed of what you say either way.
  • If anyone is found to have anonymous information that could only be gained through looking through the mule's history, they will be greylisted for a month. If there are repeated offenses by the same person, they may be subject to blacklisting. Staff members who violate the privacy rules will be subject to being fired.
  • This mule is for constructive criticism and polite concerns. Flaming and complaining without purpose may also lead to the mule being disabled. You're certainly allowed to express negative opinions, but please do so respectfully. With that in mind, please also avoid using names if you can. This isn't always possible, but limiting the use of names can help prevent any hurt feelings if someone does decide to violate the privacy rules and spread the information around.
  • If you want your PM replied to, please provide us a mule or email address where you can be reached that does not give away who you are. We will not be responding directly to this mule.


Finally, please use default, black, size 12 font with proper spelling and grammar. This isn't because we care about the appearance of your PM and grammar. Rather, we want PMs to be as uniform as possible to help preserve anonymity.


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Customers Speak

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