first, do the rinse and repeat- exit, even restart the computer, and try again. Ask her to access zOMG! from a different computer. These kinds of glitches usually just take some cool-down time so tell her not to use zOMG! for a while if all else fails. She might just have a general defective ring, but I doubt it. Ask her to even put an orb in (level 5, 5 orbs, etc) but i wouldn't level it up completely because then she might be wasting orbs if it never works. hope it does, though!