Hmm... I'm not completely sure why you'd be having this problem. It sounds like the website recognizes that you have the ring, but the game system doesn't acknowledge it. I know that the developers removed the ability to sell rings with the
soulbound patch. However, I've never heard anything about preventing people from buying and using any unbound rings.
If the problem hasn't resolved itself in the past day or so (sometimes logging out and back into a different server fixes minor glitches), then I'd say that you'd be better off reporting this problem as a glitch. You can find the details of doing this
here.
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