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Posted: Sun Oct 28, 2018 9:11 pm
October 23rd, 2018: Lanzer Queer Mishel More of a forums feature comment.8 U8 I don't post very often, but I'm having to click those matching box image captchas more than before... even in my own thread. And sometimes I'll have to go through up to 4 sets of image matching, although I get them all correct. I hope you'll consider using a different, less annoying/frequent captcha system in threads? It's been configured to show up about once a day for normal usage. If and when it happens it should be a one click effort, unless Google's Re-Captcha detect some potential problems. Might you be running any sort of VPN or proxy software? Zero Omega 2sammygate Jak Bauer 2sammygate, bunniplant [ long convo between two users about Gaia's ban policies] Hi there, So I can understand, your suggestion is that someone who pays or someone who has what you consider status should be able to get their issues moved in front of other people's issues? not moved up the queue, but less likely to be PERMABANNED FOR A FIRST OFFENSE. like, not that they should be immune to consequences (otherwise people would have lists of people to come to the defense of every troll), but they should get longer temp bans (you guys should add a 6 month temp ban) before permaban. they continue misbehaving after THAT ban, then yeah they do get permabanned. Speaking strictly personally I've always been mostly against implementing a longer ban after a perma because it generally doesn't make a lot of sense to me. We have a general policy of issuing a lot of warnings before a user is banned, and then you need to accumulate bans before the perma ban. In most cast a user will experience a 3-day ban, then a 14-day ban before the perma. If a user feels they don't understand the specific rule they violated enough after serving a two-week ban, why would a 6 month ban change anything? Keep in mind that you're generally not banned for violating multiple clauses of the ToS, you receive bans when you keep violating the same clause you were previously warned about. E.g., if you get a warning for abuse, and then a warning for copyright infringement, you aren't going to get a ban for "ToS" violation. So in order for someone to climb to a perma-ban on a non-serious offense, they have to have a pretty significant history of offenses for the same violation. How would a longer ban assist in stopping that? Zero Omega 2sammygate there's so many people that have few or no violations and get a quick permaban out of nowhere for a joke. new friend of mine got permabanned for an apparent joke that one of those report quota jerks searched for to increase their report count. if there were longer temp bans in the rotation, then things that are an automatic permaban on first offense can be moved down to 6 month or year long ban. I might be speaking a little more freely as this won't be my purview anymore on the 31st and who knows what will change, but dude, speaking as someone who has done this for a little over 12 years as a mod and admin, the number of times a heavy handed ban is issued is so very, very rare. The team is very well trained on leniency and giving everyone as much as a chance as possible. There have been a number of times both mods and admins have gotten on me for being too generous. There's a large contingent of people who aren't going to tell their friends, "I got banned, but it's because I was warned so many times before about not doing something and I didn't listen and didn't think they would do it." They're going to stretch the truth a bit because getting banned is an embarrassing thing. We would prefer not to issue out bans because it really is the worst thing to happen to a user. On the topics of "jokes," what I think a lot of people miss is that some "jokes" are jokes that we really can't tolerate and we can't allow. That some "jokes" need to be taken seriously or are otherwise just not appropriate for the site. I can't speak to the specifics of the situation because I don't know those involved, but I've seen a lot of people who have "joked" about things and we, as a moderation team, have to look at it and go, "You can't joke about this stuff, it isn't allowed, and the joke is so bad that it's crossed a line that you just can't ignore it." I'll admit that it's possible we can probably offer a more formal warning about jokes that cross the line before the ban, and maybe that's something that will change, but without context I can't speak as to whether or not a particular joke has crossed the line and can only speak from the many "jokes" I have seen in the past that people have gotten banned for. Zero Omega 2sammygate [ bolds the line "offer a more formal warning about jokes that cross the line before the ban"] please do D: But even if we did that it doesn't mean that everyone is going to get a pass. That's the thing, without context I can't tell you what "jokes" you're referencing? Someone joking about being under 13? That is going to get you banned regardless of anything. It's COPPA, if you want that changed you're going to have to rally Congress. Someone joking about sexually assaulting a minor? You're going to get banned and reported to the police. Someone joking about murdering someone on the streets? You're likely going to get banned. Someone joking about DDOS'ing someone else? Yeah, likely get banned. Someone joking about having plans to shoot up a school or mall? Damn right you're gonna get banned and hopefully have a few cops knock on your door. These are some examples of things that we can't go, "Oh yeah, you were joking, we can give you one more chance." We have to take them seriously in order to protect the community and the website. Jak Bauer I am not sure why you think a joke should get someone out of the consequences of breaking a rule. For instance, people have long known Gaia does not allow users to joke about being under aged. We are required by law (as in some pretty massive fines per instance) if we knowingly allow an under aged user to stay on Gaia. And yet, despite our saying it in ATS, multiple times in the past in various threads of users complaining about their bans, and a thread Things not to Joke about on Gaia specifically saying do not do this or we will be forced to ban you, people still think "Oh, it's just a joke! I should be able to say it despite the rules!"
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Posted: Tue Nov 06, 2018 1:49 pm
October 31st, 2018: [NPC] Gaia Staff Welcome Back! Quote: Features Account Security Will there be an update to 2FA (Two Factor Authentication) to give backup codes? Not all users know how to recover lost 2FA tokens and not everyone uses a service like Authy. Please add backup codes for 2FA. We'll look into it.
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Posted: Mon Nov 12, 2018 10:49 pm
November 6th, 2018: codemonkey37179 Arimle Vardo Other:Is anyone going to ever address to Gaia user who launches DoS attacks on Gaia members who would frequent Rally? Figured I'd post it here since we can't get a reply anywhere else. We updated the chat servers some time back to prevent this. If it is still happening please report the user using the report system in the flash space.
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Posted: Fri Nov 23, 2018 9:31 pm
November 20th, 2018: Lanzer Halcyone ter Avest Misc: BugsApologies if this has been addressed, I haven't attended an Ask The Staff in months sweatdrop but whenever I log in on the Gaia homepage, even with my correct password, it tells me that it's wrong and the second time is when I can log in. This has been happening way before the massive password reset. Is there a reason for this? Problems like this shouldn't happen, but I'll check on your account an see if there are abnormalities. Lanzer Whoops ur email service was down so it was disabled. I'll turn it back on in a minute. sweatdrop
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Posted: Sat Jan 05, 2019 4:02 pm
December 26th, 2018: Lanzer SleepyOreo will gaia be fixing the flash spaces that been breaking lately and the 500 error bad get away is still persisting on market place We're working on getting rid of the 50x errors with a new server build. For the time being we shouldn't be seeing any more of those errors.
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Posted: Sat Jan 05, 2019 9:33 pm
January 2nd, 2019: Lanzer NakedUnicornSexParty Are you aware IP verification is still down We made some fix to the email server, let me re-enable it and check. Thank you for reminding me.
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Posted: Fri Jan 11, 2019 6:19 pm
January 8th, 2019: Lanzer HpIar FeaturesI haven't been able to submit a post through quick reply for probably over a year now when a captcha pops up. I'll do the "confirm you're not a bot" and the green checkmark will appear, and i'll click the submit button, but the page will never update. It'll just be stuck forever so, instead, i'll have to go to the reply page, redo the captcha, and submit. is there anyway you can get this fixed? literally just encountered a captcha for this post Forgot to add this to my to-do list last time, I'll add that to the list, will have it fixed this week or the next. Lanzer NakedUnicornSexParty IP verification is still down Are you not getting the prompt which tells you to check your email? Or are you not getting the email verification letter? Still hunting this issue down.
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Posted: Sat Feb 02, 2019 7:26 pm
January 29th, 2019: Jak Bauer Hi there, I checked that thread. A user quoted another user (who had not even posted in that thread) stating "people are getting their accounts banned", but supplied no names of who was banned. They further stated a particular moderator was responsible, again with no specifics. Which in turn inflamed other users over the supposed injustice of mods. All over no evidence in the slightest. If someone has an issue they can come to me with specifics. Until then, it's just gossip that has no purpose other than to make users like you upset over something that may or may not be true. Once I can look into it we can see if there really is an issue. Jak Bauer dreamsk Jak Bauer Vigilia Moderation:I'm not sure if it's just me, but I've noticed an influx of threads in the wrong forums and offsite advertising bots posting threads left and right. Is this possibly due to a shortage of moderators/forum assistants to handle these issues as they pop up? Hi there, Are there particular forums this is happening in? GCD. emotion_drool Don't check my report history!! redface Hi there, Thanks, I'll look into it! I appreciate the heads up! biggrin biggrin
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Posted: Sun Feb 17, 2019 1:05 pm
February 12th, 2019: Lanzer Meiriana Features/Account settingsAny updates on when IP Verification is going to work as it did before the migration? I know you guys disabled it because some users never got the emails but has there been any work on making it work again? Hmm, let me check on that again. I must have messed up when I re-enabled the feature. Jak Bauer Woozle89 Jak Bauer Woozle89 FeaturesHey, so, I'm told that "ban evasion" is a really severe ToS violation, worth an immediate no-warning ban, but... I don't see it anywhere on the ToS. Where is it? sad Hi there, OK so Ban Evasion is when you either are about to/have just violated Gaia's Terms of service by say, posting porn. You *KNOW* your account would be banned for doing it, but you don't wanna lose all the stuff you worked so hard for. So you transfer all that stuff over to a different account just to be safe. However, all offenses apply to a person not just an account in this case. You can't just use a mule account to violate the rules without it affecting all your accounts if you are using the other accounts to avoid the consequences of your actions. Thus you would end up with not only the account that did the violation, but also any other account that you sent your stuff to being banned. Ohhh... Okay, thank you! biggrin But... if it's such a severe ToS violation, why do I not see it on the ToS? sad Hi there, You do, you see it in every listed violation in the ToS. You broke the rules, then tried to evade punishment by using a different account thereby involving that account in the violation. It's the same as if you used that second account to do it essentially.
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Posted: Sun Feb 24, 2019 3:57 pm
February 20th, 2019: Jak Bauer MissJewelsOfChrist Banned Accountshi there i just wanted to ask is there a way you could give an email out to those you banned and give em a second chance? i feel that gaiaonline is going too crazy with the banning like youtube copyright bans. just banned no warning or reason not even who was the one who called the ban on them or investigate the one who initiated it this might be personal (and risky) but know im a huge fan of GaiaOnline since march 29 2009 (and autistic so i could have a meltdown if i lost my account) and my friend Wulffe didn't deserved to be banned. he never sold anything he was just a giver he never asked anything in return and just a simple gaian. i hope you think about the bans better cause if you keep banning and hit the angel supporters by accident than thats it thank you for your time reading this smile Hi there, Anyone can appeal their ban by filling out a Ban Appeal ticket in our Help Center. All bans are filed for a reason. If you have an account that has been banned and you don't know why, you can inbox a Moderator or myself and we would be glad to give you the reason. Unfortunately we can not discuss any user's ban with someone who doesn't own the account. Please have your friend file a ticket and we can discuss it with them. We do not ban people by accident, whether they are angel supporters or not. All bans are looked at by multiple people before they are applied.
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Posted: Mon Mar 04, 2019 8:49 pm
February 26th, 2019: Jak Bauer Ladydemon_Lyn GeneralHello, I just sent a PM to Jak about a specific issue involving a friend being banned for being assumed to be the mule of another Gaian who got banned. But I thought it might be important to get more clarity out to any Gaian who might have questions involving this kind of situation. I know in previous ATS it has been talked about how Gaia goes to the effort of banning suspected mules so that the person cannot just move their stuff to another account to circumvent punishment. Makes totally sense, and I'm totally for making sure the wrong doer does not just get away with whatever they did to get banned. However, how does one prove that they are NOT someone's mule, but just a person who is in the wrong place at the wrong time? How does Gaia go about saying that someone IS a mule to an account that is getting banned? Hi there, The short version is we look at a variety of factors in determining whether or not an account is a mule or not. Only once we have made that determination will we go ahead and ban, if warranted. Unfortunately we can ONLY talk to the account owners about details due to privacy so your writing about your friend, while we may look into what you sent we would not reply with any info on the accounts you were writing to us about, sorry.
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Posted: Fri Apr 05, 2019 5:21 pm
April 2nd, 2019: [NPC] Gaia Staff Welcome Back! Quote: Features: Forums I just tried to report a thread whose OP has been edited to be empty (it's meaningless, therefore spam, at least in the Extended Discussion). I got a data error, so it can't be reported. An exception handler is needed closer to the reporting mechanism so the report can still go through even if the OP is null. Please provide us with the thread id and we can look into fixing the reporting issue. Lanzer Knight Yoshi Feature: Change Login So right now we have three options to log in. Username, user ID, and email. I suggest that you move to email only. It would further secure accounts as it would require the attacker to know something that is otherwise not public information, in combination of the password. It would also separate account credentials from the username allowing you to more easily release usernames. By shifting to email only you can release a username of an inactive account and then when that person signs back in (with the email address), that person would then be required to register a new username. Accounts with released usernames would just be something their user ID prefixed with a U, so in my case U7944809, that way there's at least some name present. We actually discussed this a while back. I do agree that it's a better way of handling login. I did get some negative feedback at the time, but maybe it'll be something that will be enabled by default and Gaians can disable email-only login in the options screen
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Posted: Mon Apr 15, 2019 8:22 pm
April 9th, 2019: Jak Bauer LiI Mama HeI Jak Bauer LiI Mama HeI maybe hold your mods accountable for the incredibly egregious bs they are openly kniwn to engage in and this wouldnt be a suggestion smile Hi there, All Moderators are accountable for their actions and if you have specific details of wrongdoing please let me know or send an email to usertalk@gaiaonline.com. 1. No they arent. This is as flimsy as saying 'all cops are accountable for their actions' when we have no oversight or transparency and we know that policing organisations protect their own. Mods hide behind a vague 'process', refuse to discuss 'details', refuse to engage with people on a public or personal basis...so no. Nothing is 'accountable' to us on the actual forum side. 2. I shoudlnt need specofic details of wrongdoing when i tell you a real grievance about a real janky situation. Just go and inspect it and make a judgement. That's sort of how these things wor. But apparently you need the dissenting parties to have four notarized accounts of mod wrongdoing in triplicate. rolleyes 3. Dont direct me to a defunct email. This is ask the staff. Answer me and everyone here. Hi there, 1) Moderators are accountable to me. Full stop. I have, and if needed in the future, will remove Moderators if necessary. Will I tell you about such an issue? No, just as I wouldn't discuss an issue with you or your account with the rest of ATS, due to privacy issues. 2) Making vague accusations saying "I don't need to go into specifics" is a specious argument. You are saying I don't need proof for me to be right. And, just because we ask for proof and then judge the proof provided as not holding up in your eyes doesn't make the decision we made any less valid. We do our best to be as fair and balanced as possible, but sometimes the decision will not go your way. By the same token I have reversed decisions made by Moderators when appropriate. Will I now tell you about those? Nope, just as any company wouldn't discuss such things in public. 3) I actually was providing information for not only you, but anyone who has an issue. You have already PM'd me with the issue you have but if you wanted a different place to discuss your topic I was providing it.
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Posted: Sat Apr 20, 2019 3:02 pm
April 16th, 2019: Lanzer Jisen Meizuki FeatureCan any developer check up on the 2FA? Lately, I have trouble logging onto my account because 2FA says I type invalid code despite that it's the correct code multiple times. It gets so frustrating that I have to disable it. I will do a quick check tonight and see if Google had made any changes to their 2FA library.
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Posted: Tue May 07, 2019 1:03 pm
April 23rd, 2019: Jak Bauer 2sammygate misci have a stalker, who has never contacted me, but makes accounts in my name and does VERY bad, ToS violating things in an attempt to either ruin my reputation (which gets me ignorelisted) or get me banned (the mods have not fallen for it thankfully). is there anything i can do about this? ): Hi there, Have you reported this user and the accounts they make?
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