|
|
|
|
|
|
|
 Posted: Sun Feb 25, 2007 9:46 am
-]Hellboy[- Pssh. I've seen art. talk2hand Between punching Nazis (who all things aside, had pretty good aesthetic taste) and globe-trotting, I've seen and learned a few things about art. And believe me. That ain't art. Preeeeeeeecisely. Don't get me started on modern art.
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Tue Feb 27, 2007 8:52 pm
I don't usually work the Service Area at Toys R Us, but today we were short on people and I had to cover the person for lunch. Not more than 10 minutes later, a lady comes walking in with a bag and a very worn out reciept. Inside said bag was a silver PS2, its wires, and a controller with a chip in it. She wanted to return it.
First off, I could barely make out that she even bought a PS2. Second, it was dated November 10 and waaaay past the Return Date of our store policy. Third, she most certainly did not have the necessary packaging.
"Ma'am, I'm sorry but it's past the 45 day Return Date. There's no way we can return this for you."
"But I spent $20 dollars for an Extended Warranty!"
I take another look at the reciept.
"Ma'am you paid $17 for the BPP (Buyer Protection Plan, the TRU extended warranty) and you need to have registered the product with them. You are also still under the Sony warranty, so you should be able to call them up to have it fixed."
At this point, she wants to speak to a manager, so my Store Director comes and tells her the EXACT SAME THING I just said. She starts to walk away with her bag, my boss starts to go back to where he was and I turn to answer the phone. Suddenly there's a crash behind me.
THE b***h THREW A BATTERY RACK AT ME.
If it weren't for my ninja-like reflexes, I'd have gotten hit. At first I wasn't going to say anything but then I just snapped.
"WHAT IS WRONG WITH YOU! YOU COULD HAVE HURT SOMEBODY!"
"I SHOULD HAVE HURT YOU!" she yells as she walks away. She knocks over the pedestal for the TRU Birthday Club Signup before leaving the store. My boss was there the whole time and was about to go after her, but I was so pissed that I trailed her instead.
As he calls mall security, I kept following her to a certain point. He tells me to go back inside as he caught up with me and continued pursuit. I call mall security again to get them to hurry the hell up but it's too late. She's outside the mall "jurisdiction".
A couple of customers asked me if I was okay, and I said I was fine, but admittedly I was shaking a little and I was very tempted to tackle the ******** c**t when she walked out that door.
Suffice to say, it was a "fun" day at Toys R Us.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Tue Feb 27, 2007 8:55 pm
eek
It's like that old adage says: Violents are a girl's best friend.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Tue Feb 27, 2007 8:56 pm
I was at the Starbucks district office today taking one of the classes for shift supervisors (full class and I was the only guy there including the facilitator rofl ), part of which was about how to deal with situations like that. Abusive customers and such. That trumps the worst I heard today, and several of those involved baristas in tears.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Tue Feb 27, 2007 9:00 pm
The sad thing is that's the second incident involving a battery rack and a rowdy customer I've ever heard of.
The first time, it was a shoplifter who tried to steal the rack after hitting an employee in THE HEAD with it.
What was the worst you heard, Lori?
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Tue Feb 27, 2007 9:02 pm
A customer berating a barista in training whose first language is not English, ostensibly because of the language gap. My heart goes out to them, I've been places (in my own country, natch) where I'm not totally fluent in the primary language and it's hard enough getting along and being taken seriously as a customer say nothing about as an employee.
Then again, at the location he worked at before ours, my assistant store manager once had a latte thrown at his head.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Tue Feb 27, 2007 9:14 pm
Yikes. That stills sucks.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Tue Feb 27, 2007 9:21 pm
Verily. Doesn't make me love my job any less. I get paid to do what I love. Doesn't pay as well as it could, but I'm not there for the money anyway.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Tue Feb 27, 2007 10:44 pm
Holy Crap, Greta. eek
People like that bug the crap oughta me. Well, undoubtedly she'll get hers in the general karmic cycle of things.
When I find out where she lives and then teach her something called "common human civility" with my friend Mr. Taser. mad
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Tue Feb 27, 2007 10:49 pm
If I wanted to lose my job and see some possible jail time, I would have tackled that b***h after that stunt. Hopefully she won't be dumb enough to return to the store.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Wed Feb 28, 2007 3:28 am
What a b***h. I swear, some people just have their heads screwed on sideways. Makes me glad I'm big, ornery and have access to power tools when I'm dealing with pissy clients.
Of course when my former bossy would have problems with pissy near violent clients it was, "Marty, get 'em." xp
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Wed Feb 28, 2007 3:37 pm
Talk to Virgil sometime about irate customers.
The lad has stories...
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Wed Feb 28, 2007 3:48 pm
We don't have customers at UPS, but I've heard stories of weird packages and such.
Apparently a full hazmat response is needed when a canister of bull semen bursts all over the conveyer belt. xp
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Wed Feb 28, 2007 4:58 pm
Jarvis the Butler -]Hellboy[- Pssh. I've seen art. talk2hand Between punching Nazis (who all things aside, had pretty good aesthetic taste) and globe-trotting, I've seen and learned a few things about art. And believe me. That ain't art. Preeeeeeeecisely. Don't get me started on modern art.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Posted: Wed Feb 28, 2007 5:06 pm
Miguel OHara We don't have customers at UPS, but I've heard stories of weird packages and such. Apparently a full hazmat response is needed when a canister of bull semen bursts all over the conveyer belt. xp I see your conveyer belt of semen and raise you one UPS truck full of a box of spilled dead kittens.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
