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Platonix

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PostPosted: Wed Apr 20, 2016 8:45 pm


April 19th, 2016:

[NPC] Gaia Staff
Welcome Back!

Quote:
Items

Is it possible to make dynamic leg mods via legs that work based on your hand positions, like some arm mods, with a golden ticket?

Go ahead and shoot an e-mail to projectcustom@gaiaonline.com to ask! They'll have a better answer for you!


excitable sloth
ArtisticKitteh
Items/Tickets

Would I have to use a Double Rainbow Ticket to recolor an item to make it in the "soapy" color scheme?


If you intend on having 3 gradients like the soapy color scheme, then yes.


Zero Omega
spirit box
Shops

I know this has been asked multiple times in the past few weeks, but when will tickets be added to Flynn's Plunder? A lot of tickets have become awfully scarce.

Also, why doesn't the Ruby Ticket ever get put on sale?

Thanks!

No idea when tickets will be added to Flynn yet! Just keep an eye out! It's meant to be a surprise.
PostPosted: Wed Apr 27, 2016 6:07 pm


April 26th, 2016:

excitable sloth
Chikara Fiore
Question Category
  • Items
    With the tickets/stubs what is the longest someone would have to wait?


  • Ticket times vary, please reference the FAQ.

    The stubs have no time limit, but please refer to the FAQ.

    excitable sloth
    I 0 0 4
    Items

    Is there, or will there be, an Opal Ticket for Evolutionary kins?


    Likely not. ;3;


    excitable sloth
    Princess Kunzite
    Yay, first time I actually made it to AtS! Although I doubt my question will be answered... xp

    Features

    Are we going to get more "stubs" soon? I really love the Quartz Stubs - I have plans for three of them as it is! - but I'm curious if there will be more? In particular, I'm hoping for ones for single-pose clothing, accessories, and eyes. whee

    Thank you Staff for being so lovely and for giving us users the chance to make our creative dreams come true! -pokes her lovely Princess Matron recolor she received two days before her birthday- heart


    We may in the future! However, at this moment not yet.

    You're so welcome! Happy Birthday! <3


    Zero Omega
    Yichem
    Features

    AGATE TICKET-May I input foreign language text for the flavor text of my achievement? ~

    It's possible that miiiiight cause issues with the flavor text portion of the achievement and it won't display correctly.


    Platonix

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    Platonix

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    PostPosted: Wed May 04, 2016 7:20 pm


    May 3rd, 2016:

    Zero Omega
    SiCoticOz23
    Items

    I was wondering, if a user makes a custom exclusive item, but they get banned, so they are locked away on the account now, would Gaia consider releasing those exclusive items VIA Flynns Plunder? Or even have someone be able to claim one, only on users who were banned, through a Perfect Parcel? Would you guys even consider this?

    It's something that is going to be very situational and case by case, so it's something that we unfortunately can't give a clear-cut answer to.


    excitable sloth
    sup-qt
    excitable sloth
    Chikara Fiore
    Question Category

  • Items
    I have a question on this because it happens to have been on my mind for a while.

    So, lets say you're saving up for a ticket. And you discuss with someone a recolor idea, you already made your own art of it and have the proof on your DA and whatever. Mocks, recolors etc.

    Now lets say you discussed this recolor with someone, and they ran with your idea and the item comes out a few months later.

    So you have all the proof you need to prove the recolor is your idea, you have all your mocks/recolor design and everything.

    Now what would happen if the person recolors your design without giving you credit/profit from it?


  • Unfortunately, there is no way to validate these kind of claims. We got through so many tickets a day, we cannot go through and verify any type of proof that is presented. Unfortunately whoever submits the idea for the recolor first will be the one who gets that recolor.

    I can completely understand that, however would the same apply to a golden ticket item?

    Say for example, two people created mocks of a sword, made into wings, and then someone else requested that to be made into an item, would there be anyway to be like "Bro, you totes stole that design, we aint gonna make it"

    Or, do we just settle of subtle mocking like "Oh way harsh tai, you totes stole that"


    Unfortunately, that's the risk of posting your ideas on the forums or sharing your ideas! :C
    PostPosted: Wed May 11, 2016 7:01 pm


    May 10th, 2016:

    Princess Angelishia
    Yokies
    Items

    Hey there. o w o I hope everyone is having a good day. <3 I wanted to ask if the Ruby Ticket would ever be rereleased in RIG's again, or will be discounted in the cash shop anytime soon? I have a friend who would be highly interested in the answer to this. > w>;


    Keep your eyes peeled in the near future!


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    PostPosted: Wed May 18, 2016 7:06 pm


    May 17th, 2016:

    Rance Clear
    Fibonacci To Infinity
    Alchemy

    Are we ever going to get that gold fragment formula & the Sapphire Ticket formula is still missing from Bifrost.
    D:


    If ever we have an update on this, we'll let everyone know.


    Zero Omega
    Tsukita-chan
    greetings my lovely staff!! 4laugh
    hope you all are great today whee

    Features: Shops
    can we have more items/lqi into Loyal's Bazaar soon?
    is been sooooo long since we got something new!! and related to that, can we have more Project Citrine Tickets in circulation?? I would love to try and quest to recolor something for the store... but only 1 is around and ultra inflated u.u

    <3 <3

    ❤❤❤❤❤

    It's something we can consider!


    Rance Clear
    icey bb
    Items - Recolor Items

    Hi! So there was an item, 'sassy' themed deerhart recolor, a few months ago that I know was submitted, and I'm pretty sure mocked by the team, and then the user was banned. Could this item please be released in some form, because it's really cute and I want it haha.


    It may appear in the future, but I have no official updates at the moment!


    Yuroppa
    Hello friends!

    There have been a lot of questions about the Quartz Stubs orders lately so I just wanted to stop in to bring you guys the little bit of information that I can.

    Overall, we do not have any major updates available for Quartz Stubs Orders currently. Unlike the other recolor tickets, the Quartz Stubs did not come with an estimated completion time.

    I can, however, tell you that these orders have definitely not been forgotten and our artists are diligently working on them in addition to the regular recolors. As soon as mocks are available, I will personally e-mail them out to you guys!

    I know this probably wasn't as much information as you were hoping for, and I'm sorry that I couldn't tell you more, but hopefully it's enough to hold you over until those mocks are ready!

    heart heart heart
    PostPosted: Fri Jun 17, 2016 7:09 pm


    June 14th, 2016:

    Arlette Mori
    Jisen Meizuki
    Feature/Item

    So how's the progress of creating the formula of Golden Fragments?

    I'm sure people are waiting for that to come.


    We don't have an update on this yet. In the mean time, I hope this adorable corgi gif will make your day wonderful.

    User Image


    Platonix

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    PostPosted: Fri Jun 24, 2016 8:20 pm


    June 21st, 2016:

    excitable sloth
    Erynne
    excitable sloth
    MingSao
    Lake Kindred/Items

    Is there any possible future where Brilliant Cabochomp & Ember the Crimson Fox get re-released? Even if it's only for a couple hours and they have high GC price tags?


    There is a possibility that they will be re-released someday. <3
    That is certainly a welcome surprise considering they came from the horrid Capture Seal. I approve.

    Congratulations and welcome back, sloth. People missed you these last couple of weeks. whee


    Oh, dang. I didn't realize they came from the Capture Seal. Unfortunately they won't be released then. :C


    Princess Angelishia
    SiCoticOz23
    Tickets

    Would you guys ever considering balancing the value of tickets based on their gaia cash worth?

    As in, if a Ruby Ticket and Platinum ticket are both worth 200k gaia cash, then a user can submit a platinum and use it as a Ruby?

    I only ask if an option similar to this would be considered, because a lot of the higher tier tickets on gaia get hoarded and inflated well beyond the means they should be sold at.


    Hey there! That's a nice idea, unfortunately not one that is feasible for us. Different folks work on different tickets so it's not really possible for us to swap them after the fact. We also run different discounts on different tickets so they are not one static GCash price.

    Thank you for the suggestion though!


    Princess Angelishia
    SiCoticOz23
    Tickets

    If the creator of a platinum ticket item is banned, can we submit recolor requests with tickets, without his permission? Would the items be opened to being recolored?


    Good question. We'll evaluate it on a case by case basis, but in general no.


    Arlette Mori
    houjun-san
    Tickets

    Will you be placing the double prism in CS anytime soon?


    Hi! This ticket probably won't be available in La Victoire in the immediate future, but we appreciate your suggestion~

    User Image
    PostPosted: Wed Jun 29, 2016 6:00 pm


    June 28th, 2016:

    excitable sloth
    Vannequin
    Features - Tickets

    Will the Summer Dye tickets be placed into RIGs?


    They will be used at our discretion, but they will be in La Victoire some way or another!


    Platonix

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    PostPosted: Thu Jul 07, 2016 7:16 pm


    July 6th, 2016:

    Princess Angelishia
    Th0tday
    Items

    Will Couture Tickets be in any RIGs?

    I ask due to interest in said item, and feel as though it'd be easier to acquire if such was possible ninja


    They may show up in some future RIGs!
    PostPosted: Thu Jul 14, 2016 10:28 pm


    July 12th, 2016:

    [NPC] Gaia Staff
    Welcome Back!

    Quote:
    Tickets

    Am I allowed to use the hair recolor stub ticket on the new LQIs (Sucks To Be You) arm mod since it technically is also a hair pose?

    It's probably possible, but e-mail project custom to make sure.


    excitable sloth
    Yen Quest
    Items:
    Sorry if it's been asked before, but since the current hair stubs only account for either solid or 2-colored choices, will we get a stub version that'll allow for 3 or more color options in a single pose?

    Example: Fallen Wish, Autumn, Sinful, etc.


    This may be possible in the future, but at the moment it is not.


    Platonix

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    PostPosted: Thu Jul 28, 2016 4:41 pm


    July 27th, 2016:

    [NPC] Gaia Staff
    Welcome Back!

    Quote:
    Games/tickets

    Question:
    Will there ever be/ a way us members of the fishing community can say, make a ticket towards making an item in game? Like how you can prtty much make a kindred, but say we want to make a fishing rod accessible only viacatching a certain amount of fish, we take care of the details, but let their be another option for a rod? Maybe a ticket that effects in game such we can buy? Or a poll for updated fishing that allows some of the users involvement? Thanks!

    Probably not something we're doing as we don't currently have a way to update fishing.


    excitable sloth
    kokubourou
    items/misc
    any word on when the next quartz stub rig will be? it's been month since the first one


    It will be soon! <3


    excitable sloth
    bibi-chan21
    items

    Um just wondering when I will be receiving my quartz stub hairs. Its been a month and a half since I got my mocks and I submitted my tickets when the stubs were first introduced sweatdrop

    Lots of hairs have been released already, and I kno mine is a paw item, but could I get a glimmer of an update? crying


    Hello! Yes. Unfortunately we have not released all of the quartz stub hairs even from when stubs were introduced. As you know that rig had about... 40 stub hairs in it. We had FAR more stubs turned in than that. So probably for the next few releases of the stub there will still be hairs from when the stubs were first introduced.

    Don't lose hope! We are releasing another rig soon. c:


    excitable sloth
    JinxyCatPlus2
    ITEMS

    Is there a delay in the rainbow tickets? I submitted one a week ago and all my friends who have done tickets said it only took a couple days for their tickets to be taken and to be contacted


    At the moment we have had a lot of tickets turned in! We are going through our queue of emails at the moment. c:


    excitable sloth
    StarIore
    Kindred

    Not sure if this has been asked before but I am going to try anyways. smile

    Was wondering if there was a way to verify which of the chance items that Lake Kindred grants still drop the rares such as tickets, perfect parcels etc. Because I have noticed that the information available currently is mostly by word of mouth with some gaians saying that the CI items no longer grant rares and just as many others claiming that there still exists a chance (even if its a small one). If you could provide an official list, chance the marketplace descriptions of the items that claim they still drop, or do whatever you can to enlighten Gaians on the matter that would do many wonders. Personally I just want to get a better understanding so I know which Lake Kindred CIs to invest in and which to sell because I have noticed a lot of gaians hording CIs for the same purpose despite having no verification if those CIs would give them the item they seek. I look forward to hearing from you, Gaia. <3 ^ ^


    Hello!
    Yes, I have kind of answered this question before in the past, but it would be difficult for us to go back and see if these still contain those. There are many, many rigs in LK and honestly most of us are pretty busy to do something like that. So sorry. :C


    excitable sloth
    Binku_Muja-
    General:
    Which ticket would I have to get to recolor Queen Dorado? Not as melty or anything, but blue or
    black? Because there is that many I have no idea which one I should be aiming for.


    You should quest a Rainbow Ticket. c:


    excitable sloth
    Jinkx Monsoon
    Jinkx Monsoon
    Items/tickets

    Heya! So within the last 2 months, even less maybe, ticket prices have doubled, almost tripled for some tickets!
    It's because a small handful of exchangers are buying them to hoard or to inflate, almost none of them actually use these tickets aside from a small few!
    Will there ever be measures to prevent this? It's kinda messed, tbh.
    Could you maybe add an expiration date to most kinds of tickets??
    that way people are either forced to use or sell them or end up taking a huge lost in profit?
    It's discouraging to see one user with 200000 rainbow tickets or 10 golden tickets or multiple platinum tickets for 999 trillion in the MP.
    I mean, yeah they worked for that gold, but it's also kinda screwing a lot of people over???
    I'd really like an answer for this ;v;


    We have discussed creating an expiration date to tickets before, but unfortunately it is not possible at the moment. There are also many problems that would arise with having an expiration date on tickets: for example if you bought it from someone after it expired, or right before it expired.

    At the moment, we don't have any plans for this, but we are aware of the issue.


    excitable sloth
    sup-qt
    Tickets

    Hey bros,
    Was wondering if there could be, (im not sure how to word what im asking) a post? about what happened with compensating users for issues with their tickets?
    I appreciate the reply we received from Sloth about the issue with someone receiving two extra poses of their item, but I have heard people say that users have received extra tickets as compensation as well.

    I understand this may have been when other peeps were in charge, or before the change of rules, which is cool, so what I'm really asking is, can we have a statement or something, to say that compensation this big won't happen again for tiny things?

    (I am in no way saying that people shouldn't be given compensation, as I work in customer service, sometimes people are ******** dicks and you want to give them something to get them off your back, and sometimes you want to compensate someone for a geniune mistake and the user is really nice)

    ugh, im bad at explaining.

    Can we know that compensation wont be huge like free tickets in the future? and comparrative to the issue?

    //lies on the ground//
    idunno

    also, no malice in this or anything. all the staff are awesome and working hard, sometimes things happen and people get upset. <3
    Pls continue being fantastic.


    Hello there!
    I understand what you are saying.

    So, I will go back and discuss this issue with the Project Custom team. I believe the most reasonable thing we can do is add something to the rules regarding this.

    As for the tickets being compensated, /that/ is something that happened under different people, and very rarely if at all. This kind of compensation was never used for the type of issue that was addressed though, compensation like that would have been from a much bigger issue. In the past there have been some rather generous compensations, I will agree, but moving forward we have developed quite strict guidelines for when such an issue arises.

    The reality of it is that we have a right to compensate as we deem fit if we do make a mistake. Free pose compensation is likely not something that will happen again, but again, we have to judge everything on a case by case basis, because each and every ticket that is submitted is different.

    None of these compensations were given in the past few months, they are just being brought up now because the items they were attached to are being released.

    I hope that clears some things up!


    excitable sloth
    Nanzzy-chan
    Items

    Since the changes between the Rainbow Ticket and Double Rainbow Ticket have been established, I've had a small concern regarding items whose original poses are all of the same colour, or limited in colour in general. If using a Rainbow Ticket only allows for a user to essentially colour-swap an entire colour in a pose (sans ombre), it makes it difficult for users to recolour an item into a truly unique fashion without being forced to obtain a Double Rainbow Ticket. Meanwhile, for these same difficult items, Gaia continues to release their own recolours that essentially "break" said Rainbow Ticket rules themselves.

    One great recent example of this is Between Sea and Sky. The original was entirely offwhite, not a colour in sight, even though there's quite a bit of detail involved in the item and a lot of different parts that could be done in different colours... which one of the very first recolours, Between Neptune Sea And Sky, did right off the bat.
    However, if users want to recolour the item in a way similar to that one, they'd need a Double Rainbow, even for the tiniest simple change like the gem on the circlet, which is just silly and a waste of a Double Rainbow if you ask me.

    My request is this: Can the artists please try and keep the colour blocking rule in mind a bit more when making new items?
    In the case of Between Sea and Sky, it would've been better to release the neptune version as the original and the offwhite as a recolour later, for example; then users would have a lot more freedom when it comes to putting specific colours in specific places~
    For poses with a lot of detail/different parts, just please don't make the entire pose one colour; and if the item is already in a colour scheme with three colours or more, try to fit in as many of the colours in each pose as possible, at least for the original - later recolours can always go back to basics and just limit it to one colour per pose.
    (In general, I'd like to see more items that feature at least three colours on the original, because even two colours can be limiting - for example Aspiring Doll Artist's Sitting Legs, Collection and default poses)

    Or, if that's really too much of an issue for whatever reasons, would it at least be possible to propose an exception/change to the Rainbow Ticket rules, especially for one-coloured items like Between Sea and Sky, to allow separations between colour if the lines between chunks of poses are very clear and obvious (such as the two different coloured ears in Between Neptune Sea and Sky)?


    This makes sense in all honesty! I will have a conversation with our artists about this. I can't guarantee anything, because sometimes the way that an artist first wants their item presented is important. However it makes sense! Thank you so much for your input. <3
    PostPosted: Wed Aug 03, 2016 7:14 pm


    August 2nd, 2016:

    [NPC] Gaia Staff
    Welcome Back!

    Quote:
    Items

    Is it possible for an item to retain its positioning on both the "flipped" and "unflipped" versions of the avatar? I'm specifically interested in something like my scar of hero item (equipped) since scars don't change position on a person's face when they turn a different direction.

    I'm considering options for a golden ticket FYI.

    I'm pretty sure I know the answer to this, but I figured it couldn't hurt to ask.

    It's possible!


    excitable sloth
    King mogeko
    Items

    I know you'd need a Double Rainbow Ticket to add patterns, but would you need one to remove them? (Ex: removing the polkadots from the Biscuit Pop coat)


    You would. Anything that requires repixelling of any kind requires a Double Rainbow Ticket.


    excitable sloth
    Arowan
    Items

    Can we get some new kinds of Rainbow Tickets, with reduced numbers of poses that can be recolored--e.g. a "baby rainbow ticket" that recolors a single pose (like the quartz stubs, but more than just hair), or a "mini rainbow ticket" that recolors 4-5 poses? It seems like it would help those of us who want to recolor items that don't have as many poses as a full rainbow ticket would.


    Unfortunately this will not be possible in the near future. :C


    excitable sloth
    Fibonacci To Infinity
    Tickets/Tiers

    So the Project Diamond Ticket is the ticket that allows a user created Tier.
    Does the new Tier Rules with the 6 month rerelease apply to the ticket?
    I feel like this needs to be clarified & maybe stated in the rules of the ticket.


    I will have to verify if this is the case or not!


    excitable sloth
    xx I met my fate xx
    excitable sloth
    xx I met my fate xx
    Misc: Project custom quartz stub
    I submitted my stub email (though I've not gotten a reply) and I was wondering if it is possible to request that certain artists work on the item or rather certain artists NOT be the one to work on it? There is an artist who dislikes me and I have fear (with good reason) that they would purposefully do a poor job on my item.


    I can guarantee that every artist that is assigned to any project custom ticket will go about their project with completely unbiased behavior. Anything that an artist does for project customs is approved by the managers of project customs, so there would be no room for an artist to slight any community member, but none of our artists would do that anyway.


    I would argue otherwise in this case. This particular artist has shown similar behaviour before and has harassed me in the form of tipping every single post I make that mentions them even slightly. Their behaviour towards me in the past has been nothing short of unprofessional and I'm not the only person to whom they have behaved in this manner.


    If there is harassment on the forums, then you can address it the way you would address any harassment on the forums: report it. Our artists are all incredibly professional in going about their projects. And if they are not it is handled by their manager.


    Platonix

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    PostPosted: Wed Aug 10, 2016 7:18 pm


    August 9th, 2016:

    excitable sloth
    Nymphadora Tonks Airman
    Tickets/Cash shop

    Just wondering, since the summer sale is here, are the user recolor rigs going to be put on hold until after the sale, or will they still continue this week even with the sale going on? surprised


    User recolor rigs?

    Are you talking about normal recolor rigs with items in them?
    If so, normal recolor rig will be coming out as scheduled.


    excitable sloth
    Succubutts
    I put in four Quartz Stub tickets and it's been a week and I still haven't gotten a reply... Q///Q
    Is something wrong?


    Unfortunately with Quartz Stubs there is no expected turnaround.
    We have quite a queue that we're working through right now, but if you don't hear back in another 2 weeks or so maximum, feel free to check in again.
    PostPosted: Wed Aug 17, 2016 3:39 pm


    August 16th, 2016:

    [NPC] Gaia Staff
    Welcome Back!

    Quote:
    Features

    Any chance we could ever get like a 5-10 minute video or even a little journal/blog about "Behind the Scenes of Project Tickets" and show the process on your end?

    I'm sure it would shed more light for individuals new to Project Tickets, and even others who just want to know why it "takes so long" for the item making process.

    I know that you keep your current projects confidential, but maybe go over past items? I know I would be okay with say my Platinum Ticket being used as an example and such. You could always ask other past submissions as well, or even ask some new subs.

    We're not sure if this is something we can do, but we'll certainly take it into consideration.


    excitable sloth
    Chidori Rain
    Features/Tickets?
    In regards to the Rainbow Kindred Seals, I know the rules say only three colors, but does that mean the kin is only allowed to have three colors in it's pallet, or is the user only allowed to change up to three colors on the Kin?

    The main reason I'm asking is because I severely want to quest to recolor Lutrina the otter, but the Kin has 4 different colors on the body and what I'm wanting to do only changes two colors on the whole kin while the rest of the colors stay the same as the original.


    The question that you're asking about your specific case would be totally fine! <3
    It really depends on what someone is asking for, for example you only want to change 2 colors, and leave the other's the old colors, so you're only using 2 colors.


    excitable sloth
    Alive92
    Features/Tickets (?
    It's been two weeks since I submitted my stubs and since I haven't gotten a response and I know you're delayed with project tickets in general I'm not sure if I should resend the mail or not...Not trying to hurry you guys but I'm not quite sure if I should just sit back and keep waiting or not sweatdrop


    We are pretty swamped, but you should be hearing back soon! If it's been around 2 or 3 weeks, feel free to send a PM to Yuroppa confirming if we received your email.


    excitable sloth
    kokubourou
    features // project custom
    this was brought up in the project thread last week, but with the project team so backed up right right now, it might be a good idea to set up an automatic response when people send in project orders, so people aren't left wondering if their email got received

    i don't know if it's as bad when it's not so backed up, but i thought it was a good idea


    While this is something that could be handy, I can see how it could cause a lot of confusion.


    Platonix

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    PostPosted: Fri Aug 26, 2016 6:36 pm


    August 23rd, 2016:

    excitable sloth
    Ulquibaby
    Game - Lake Kindred : (recolor question)

    Wondering if I recolor a kin, say.. Saikopamp
    for example, am I allowed to take away 1 color
    and replace it with just toxic-green themed, instead of 3, like the rules say?


    It's my dream recolor, just wanted to know
    if it's okay before starting a quest.


    So!
    It really depends. So you'd only have 2 colors?
    As long as it isn't more than 3 colors, you should be fine!


    excitable sloth
    The Golden Boleyn
    Items/RIGs:

    Are we going to get a Quartz Stub hair RIG this week?! ^u^ ✿ ✿ ✿


    We may see one very soon~.


    excitable sloth
    Brennan Pringle
    Items

    When using the Kindred Opal Ticket, can a user create a kin from an existing item (i.e., Koji the Red Fox)?


    Of course! C;
    <3


    excitable sloth
    Merpoi
    Features or items

    Question: Wait times for fashion stubs are atrocious. Any news pertaining to said subject in general?


    As stated in the rules, there is no specific wait time for quartz stubs.
    We are moving through them as efficiently as we possibly can.


    excitable sloth
    Aura Koimizu Of The Blade
    Misc/ Recolor Tickets

    Wasn't sure what category to put this under, but since you guys stated you are behind with the tickets mind giving us a little insight how long you guys think you'll be backed up for?


    We didn't say we are behind, but we have a lot of tickets in the queue.
    There is no specific time that we will be in this situation for, we are going at an efficient pace.
    Reply
    Answers, Sorted by Subject

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