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 Posted: Wed May 04, 2016 7:29 pm
May 3rd, 2016: Zero Omega Shrimp_Man Alchemy/bugsTheoretically, how long would it take for the Help Center to get back to you for a ticket for a wing failing to grant when you finish a formula level? I need to know...for reasons. ninja We try to aim to get to tickets within a week of submission.
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Posted: Wed May 11, 2016 7:00 pm
May 10th, 2016: Zero Omega SiCoticOz23 Gaia Cash OffersI've completed like 3 or 4 offers using your affiliates and filed tickets with them on not receiving my cash and have heard nothing, can I file a ticket? It's been over a month. Go ahead and file a billing ticket and we should be able to help out. Zero Omega LabTech Deusy Zero Omega LabTech Deusy Seeing how I guess I was not specific enough I will rephrase it. QUESTIONWhen you buy gaia cash you get a pm, in the pm it gives you a number. Quote: For customer service related to this transaction, please contact us at 888-549-9715, or file a billing ticket so our billing team can assist you. When I call this number it has been disconnected. Why is this number listed in the PM if it does not work. We'll be fixing that. Will there be a new number to call for Gaia Cash issues? Because waiting 7 days for a response with money issues seems like a long time. Billing issues are generally handled within the same day to one day after the ticket being filed. If you have an outstanding billing ticket, go ahead and PM me with the ticket number.
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Posted: Wed Jun 29, 2016 7:43 pm
June 28th, 2016: Zero Omega houjun-san Achievements Who to ask of achievement are not granted? I filed a ticket but no one is replying sad Filing a ticket is the way to go, we'll get back to you about it!
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Posted: Thu Jul 07, 2016 7:15 pm
July 6th, 2016: Zero Omega Tiny Grim Reaper Zero Omega Tiny Grim Reaper Misc.So there is this username that I really want, but it has been taken already. The account was made in 2003 they have no posts and is not active. What would I have to do to try to get the username for this account, if it is even possible? Thank you. emotion_kirakira File a ticket. We can't guarantee that we can give you the username but we can at least try. Sorry to bother you, but what topic/subtopic would I do this under? Thank you. biggrin Issue with items/gold is fine.
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Posted: Thu Jul 28, 2016 5:45 pm
July 27th, 2016: Zero Omega CheshireKtten MiscIf someone has put in a ticket for getting hacked, is there a certain amount of time before they should fill out another? Like, several months later? No, simply PM any moderator and you can get an update.
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Posted: Wed Aug 10, 2016 7:49 pm
August 9th, 2016: Zero Omega Pretensed Live, real-time support.Will the Gaia team ever consider getting a phone number that users can call for support/general complaints/issues/etc.? It's ridiculous that a forum and community of this size doesn't even have some type of live, real-time support. Unfortunately we don't have a large enough support team at the time to handle live, real-time support. It's something that we've explored in the past, but we'd have to either drop other areas of support that we offer, or massively increase the size of our support staff, neither of which are a viable solution at this time.
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Posted: Fri Aug 26, 2016 7:11 pm
August 23rd, 2016: Zero Omega Senpai Onixyan MiscIs there a number to contact gaia without using the ticket system? My tickets have seem to been ignored recently. There is not a number. If you have a ticket number, you can PM any moderator or admin with it and we can check the status of it. Zero Omega ElegantlyLuminous 'Cause I'm a persistent little bugger. wink Features-- Help Center/TicketsIs there someone we can approach if our tickets have been open for multiple months with absolutely no reply from anyone? I've searched previous threads that have asked this question and the general responses from users are "I don't know," "just be patient," and "file another ticket." I haven't seen a staff or mod response, though I might not have looked back far enough and freely admit that. I'm willing to wait on my ticket, myself, but I'm curious as to if there's an appropriate course of action. (Even if that course really is just "be patient." ) You can PM a mod or admin to check on the status of your ticket, it's possible that something might have caused it to be routed to a wrong queue or some other issue may have occurred where it hasn't been seen yet.
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Posted: Wed Oct 12, 2016 10:40 pm
October 11th, 2016: Zero Omega Lanna Okori Sarkany Misc.What steps should someone take if someone has a parody account made of them? By parody account, I mean one that has slander in the 'About Me' section of their gaiaonline profile & links to the accounts that they're harassing. You can report the profile.
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Posted: Wed Nov 02, 2016 9:46 pm
November 1st, 2016: Zero Omega Starrydance Question Category: Customer Service TicketsQuestion: I have two Customer Service Tickets Open for over a month, and a previous one just closed when I showed Paypal charged for GC, but I didnt get it in my account. I remember an announcement about Customer Service Tickets, but that was a few weeks ago, is the Queue getting shortened? Any tickets regarding payments are typically handled within one day. I've taken a look at your closed ticket and it looks like you didn't reply within four days of our reply. In cases like that, the ticket gets closed. You can reopen it by replying to it.
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Posted: Tue Nov 22, 2016 6:59 pm
November 15th, 2016: Zero Omega FFXI-TheGodOfPain Hello Staff! I just made a Gcash purchase and I want a refund, how do I do so? You can file a billing ticket at our Help Center. Be aware though that we do not necessarily issue refunds without a reason.
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Posted: Wed Nov 30, 2016 9:54 pm
November 22nd, 2016: Zero Omega Narishia Tickets/gaia boxhallo, I was wondering if it would be possible, to un-grant the gaia box exclusive item from one account and grant it to another instead, if the account that currently holds the item is banned? It's probably something we can make an exception to given the nature of the Gaia Boxes and their intent. File a ticket in the help center and reference this post so that the person handling your ticket knows that it's something we can talk about.
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Posted: Fri Dec 02, 2016 5:53 pm
November 29th, 2016: Zero Omega Lunarpori Misc My main was banned and I filed a ticket to appeal it, the ticket was created on 08/27/2016 at 09:36:15 PDT. I know that you've stated to not ask about tickets in here however you've left me no choice since you wont reply to my e-mails or my messages to staff member accounts. I would like to get the ball rolling with my ban appeal, I was told after submitting the ticket that I would hear something back in about seven business days, it's been about three months if not more and I have not heard a single word. I'm worried that if I keep being ignored that my account will never be unbanned, I've heard that if a person has been banned for more than 90 days it's the company policy that they will never be unbanned. The ticket number is 5630-10523971 please take a look at it soon. We have your ticket on file and it will definitely be addressed. To clear up any concern about the 90 day policy, that only applies if an account was banned and the person had filed no tickets to try and contest their ban. If the person has filed a ticket within the 90 days, we will allow for an appeal even if there isn't a reply for more than 90 days. Zero Omega Dogoda Misc Do you have any plans to address the issues with the backlog of help tickets? Some people have been waiting well over a year for some assistance and well that's pretty ridiculous, in order to have a good site you need good customer service. Surely you could look into promoting some of the existing mods to help with the issue. We're working through our tickets as fast as we can with the team we have, and have some ideas on how to otherwise speed up the process, though that being said, a year backlog is inaccurate. If someone has an outstanding ticket that old, we recommend they contact any moderator or admin to have them take a look into it.
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Posted: Tue Jan 31, 2017 12:03 am
January 24th, 2017: Zero Omega Canicuss Reporting systemMy apologies if this has been asked already, but are there any updates on when the system to file a ticket will be fixed? We're still working through it with our third-party, we've sent a couple strongly worded e-mails about the situation to them because it's been so long.
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Posted: Fri Feb 03, 2017 9:13 pm
February 1st, 2017: Lanzer Blacklacekitten OtherIs the help ticket system going to be fixed anytime soon or are you guys moving away from it and building something else? Our provider is being unresponsive despite we're actually paying them for their service. After Microsoft bought that company its service had been getting worse. Thanks Microsoft! stressed Jak Bauer Naturalist I can't seem to access my tickets (the ones you submit for problems not user items. It says "Insufficient account information" "refID is empty!" Sorry, I know it says not to post about issues here but I can't file a ticket about not being able to file a ticket sweatdrop Hi there, We had a Staff Notice about this issue a few weeks ago Please GO HERE to find out how to file a ticket until the Ticketing system is fixed.
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Posted: Wed Feb 08, 2017 9:25 pm
February 7th, 2017: Zero Omega Tsubaki The Cosplayer Featureare you guys aware that the filing a ticket feature is down? Yup, that's why we have an e-mail address set up so you can file tickets if you look at the "Contact Us" page.
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