| *wiggin' out* |
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| Total Votes : 26 |
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 Posted: Fri Mar 16, 2007 8:04 pm
I recently placed an order from Dream of Doll on Feb 25 and I paid on the same day. I got a confirmation message saying that they recieved the payment. But this morning (Mar 16) I got a message saying I successfully cancelled the order. I DIDN'T! But I am really confused, because I thought that an order couldn't be cancelled once the payment was recieved.... I'm really worried that I won't get my doll! crying I didn't get any money back either...I don't know what is going on.
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Posted: Fri Mar 16, 2007 9:32 pm
email them. they're very niec to work with. My Too was purchased through the Valentine's event along with a Leya for my friend, and I had the money in Paypal waiting for it, but it wouldn't go through for the life of me. So I emailed them and emailed back and forth til I was told to send the payment to them directly!! after that, it's been hunky-dory. Payment received, and they gave me a confirmation email stating that the payment was recieved, and that the makeup i paid for will go on Too, Leya is gonna come bare... heart I can't wait. but yeah email them!
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Posted: Sat Mar 17, 2007 3:54 pm
I emailed them as soon as I got the message, I have yet to get a response.
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Posted: Sat Mar 17, 2007 10:09 pm
hmm.... ok well wait a couple days, and email them again. if it's something that important then they need to be spammed, was your money refunded?
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Posted: Sun Mar 18, 2007 1:02 pm
*Still waiting for a response*
No I din't get any money back.
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Posted: Tue Mar 20, 2007 2:08 pm
Tay-Zay *Still waiting for a response* No I din't get any money back. just keep at it. they might be out of the office for some reason, although with all the V-Day orders they shouldn't be slacking off... i hear all those dolls will be going out over the weekend. Woot!!! hopefully mine as well.
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Posted: Tue Mar 20, 2007 7:10 pm
I got a response and this is all it said... Quote: Dear customer, As we mentioned in on our web shopping mall, orders without payment for 2 weeks are cancelling. Because we have to give other customer chances. Please understand our policy, and please order again when you are available. If you have any further questions, please feel free to write. Thanks DOD Woah, scary...I sent them a copy of the payment and I hope my order didn't get all screwy because I used seperate email adresses, though that might be the case.
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Posted: Tue Mar 20, 2007 7:19 pm
Tay-Zay eek Woah, scary...I sent them a copy of the payment and I hope my order didn't get all screwy because I used seperate email adresses, though that might be the case. that might be a good thing to add to your messages to them.
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Posted: Wed Mar 21, 2007 5:32 am
I will do that next I hear from them. Something tells me that was the problem and I'll get my doll in three weeks ro so. whee
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Posted: Wed Mar 21, 2007 12:13 pm
sweatdrop let's hope it's just something easily fixed...
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Posted: Thu Mar 22, 2007 1:25 am
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Posted: Thu Mar 22, 2007 6:50 pm
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Posted: Thu Mar 22, 2007 8:51 pm
kill them then. send an assassin squad to their doors...
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Posted: Fri Mar 23, 2007 2:50 pm
Any better luck today? I'd say to just keep at it. They're bound to help you fix it if you've got a legitimate reason. Lacking good customer service will cost them if they don't.
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Posted: Fri Mar 23, 2007 3:56 pm
I gots a reply!! Quote: Dear customer, We finally found your payment. Please see below. It was very difficult for us to find this because there is no indication - order numbers, your email address not matching etc. Anyhow we are sorry about this inconvenience you went through and your doll will be sent out as scheduled - 4-5 weeks after payment date. Awwright. They sent me the transaction details and it is going to be shipped to my mom's work instead of my house. My dollie should bee here in the next 10-14 days. *tells the assassin squad they can go home now.* ninja
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