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Ask the Staff - 02 April 2019 - CLOSED

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Post: 106006959_1 created on Tue, 02 Apr 2019 23:28:57 +0000
Posted: Tue, 02 Apr 2019 23:28:57 +0000

Welcome Back!

Quote:

Features: Forums

I just tried to report a thread whose OP has been edited to be empty (it's meaningless, therefore spam, at least in the Extended Discussion). I got a data error, so it can't be reported. An exception handler is needed closer to the reporting mechanism so the report can still go through even if the OP is null.

Please provide us with the thread id and we can look into fixing the reporting issue.

Quote:

FEATURES: zomg

ever since you added the shopping cart users cannot buy from the in store shop and im wondering when this will get fixed, since this is a cash only area and its been reported in forums im surprised your not taking action after all your losing cash on users who wont buy stuff now because they cant spend there cash
please fix if you want users to spend cash on your game again

We will fix the zOMG shop ASAP.

Quote:

Features/Bugs:

I know Lanzer gave us two links to try out in the event of a trade not completing correctly . However, is he aware that if there are currently-open trades when one uses the tool/link to recover missing items, then all items in all open trades are recovered?

Also, can there be a more prominent way for us to find these two links than having to dig through the Bug/Report forum? Considering how many topics pop up daily in that forum dealing with missing items in trades, I think a more wide-spread announcement (and possibly an add-on to either the drop-downs or the footer) might be called for.

There must be a bug in the trade recovery tool that did not omit existing trades. We will have that fixed later today. Once we have the bugs sorted out we will make it a more permanent option.

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Post: 106006959_2 created on Tue, 02 Apr 2019 23:29:22 +0000
Posted: Tue, 02 Apr 2019 23:29:22 +0000

Ask the Staff Rules & Guidelines

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Post: 106006959_3 created on Tue, 02 Apr 2019 23:29:38 +0000
Posted: Tue, 02 Apr 2019 23:29:38 +0000

Questions should follow the following format...

[b]Question Category[/b]

Question

The categories are:

Art
Items
Features
Games
Shops
Events
Manga

Lanzer

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Post: 106006959_4 created on Wed, 03 Apr 2019 00:02:58 +0000
Posted: Wed, 03 Apr 2019 00:02:58 +0000

Hello everyone!

Jisen Meizuki

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Post: 106006959_5 created on Wed, 03 Apr 2019 00:05:58 +0000
Posted: Wed, 03 Apr 2019 00:05:58 +0000

Misc

Can we get an update about how the process of paying back the former artists is going?

We haven't hear any news about since you last announced it.

Knight Yoshi

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Post: 106006959_6 created on Wed, 03 Apr 2019 00:06:07 +0000
Posted: Wed, 03 Apr 2019 00:06:07 +0000

Feature: Change Login
So right now we have three options to log in. Username, user ID, and email.
I suggest that you move to email only. It would further secure accounts as it would require the attacker to know something that is otherwise not public information, in combination of the password.

It would also separate account credentials from the username allowing you to more easily release usernames. By shifting to email only you can release a username of an inactive account and then when that person signs back in (with the email address), that person would then be required to register a new username. Accounts with released usernames would just be something their user ID prefixed with a U, so in my case U7944809, that way there's at least some name present.

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Post: 106006959_7 created on Wed, 03 Apr 2019 00:06:22 +0000
Posted: Wed, 03 Apr 2019 00:06:22 +0000

Cleanup Inactive Accounts?
Have you given it more thought about cleaning up accounts that have been inactive for say 5yrs?

You could target accounts by years of inactivity or never validating the email, or the email address no longer existing (any emails bounced). You could send out an email months in advance (if it bounces put that account on the list). That should give people plenty of time to reactive their accounts, but I mean if they haven't been on in 5yrs, what are the odds that an email is going to make them log in.

There was a thread that popped up in the SF the other day that I disagreed with the original idea, but the thought of cleaning up inactive accounts as a whole doesn't seem too bad.

I Noticed You

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Post: 106006959_8 created on Wed, 03 Apr 2019 00:06:58 +0000
Posted: Wed, 03 Apr 2019 00:06:58 +0000

features - trades

My mule account and several other people are having glitched trades that wont let either party accept or cancel them, holding items and gold hostage. Can this be looked into? It started after the recovery tool was released

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Post: 106006959_9 created on Wed, 03 Apr 2019 00:07:26 +0000
Posted: Wed, 03 Apr 2019 00:07:26 +0000

Games: zOMG
Thanks for activating the Easter Event for this Year! Are the Seasonal Events manually activated or it does automatically when the time comes?

Old Station/Old Tutorial Comeback Update
Will the Old Train Tutorial be available to those who didn't start and haven't seen the Train yet when it comes back? Will the staircase on the Sewers leading to the Old Station be opened soon and be able to see Frank and board the train again?
Maybe the problem with the Old Station script kicking players back is because it is dependent on TC (Total Charge)? A friend mentioned that when you start fresh off zOMG, you start with 0 TC, so maybe removing that in the script might make a workaround and finally get it back to the game? Also, a nice idea would be have the NPC Frank give the Integrity Ring Recipe Quest and an option to do the Old Tutorial inside the Train again?

Whisper/Clan Jabber Fix
Any updates on restoring this feature?

Remove Forced DC on Brain Clam Server & No Servers Glitch
Some players are reporting about having a blank Server Screen with no Servers in the list to be found and Forced Kick from the Brain Clam server after the server cycle. Is this true? If then, a quick fix would help and forced dc would be better to be removed because it hinders progress of instance runs. sweatdrop

Release more zOMG Groovy Scripts

Anyway, I think it has been forgotten already but there used to be zOMG scripts that was released from previous Dev Meats for everyone to see and try to understand. Not every Area Scripts was released (Only for Barton Town, Village Greens and Bills Ranch) and I was wondering if every Area Scripts could be uploaded ? As well as for Rings and Player Stats and User Interface scripts?
It would be nice to make all of zOMG's code open-source and free for all now and release them for viewing for all Gaians to see? Thanks! It would be helpful for finding out and understanding zOMG more! whee

Thanks very much for everything! heart

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Post: 106006959_10 created on Wed, 03 Apr 2019 00:08:19 +0000
Posted: Wed, 03 Apr 2019 00:08:19 +0000

feature/bug

Good afternoon!
I saw that Lanzer posted a staff alert saying the missing gcash would be granted to people that had they payment errors before 11:30 am pst but I havent gotten it yet nor an answer to my ticket I filed on Sunday, the 31st. Just want to know what's going on!
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Post: 106006959_11 created on Wed, 03 Apr 2019 00:08:20 +0000
Posted: Wed, 03 Apr 2019 00:08:20 +0000

Events

Diedrich is staying out of Easter, right? Right?! stare

Annortha

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Post: 106006959_12 created on Wed, 03 Apr 2019 00:08:26 +0000
Posted: Wed, 03 Apr 2019 00:08:26 +0000

Events

What is going on with Team Fondue? We recently received a pm saying we received too much platinum but it doesn't make sense for everyone.

"Your account balance had been adjusted
Due to a recent erorr in the Valentine's Day event, 285000 platinum had been granted to your account. Thank you for your patience."

Good afternoon Lanzer!

I have been earning platinum through my art shop, through the market, through games, through posting, and selling my Gcash items. I had 60-80k plat after the event and had earned up to 287,000 plat by yesterday (3/26/19). Whatever happened, I am really frustrated and upset. I just wasted a lot of real money that was essentially taken away from me. The platinum I had after the event was not 285,000 and to me it feels that a VERY big error has been made.

After the event, I was granted exactly 1,000 platinum for being on team Fondue. I remember this very clearly. I was not granted any amount above 1k.
Some users claim they were granted trillions and trillions of gold. I was NOT one of those people that ended up with a huge amount.
Therefore, Gaia has wrongfully taken away platinum from my account that was not received as an error, which includes platinum I made from spending real money. It seems that some users received a huge inflated amount while others did not.

There are also some team Fondue members who didn't have the inflated gold amount taken away as well. I heard some were told to just keep the extra amount.

There was a brief moment after the event where my platinum balance magically went up some ridiculous number (it happened to several users but I'm not sure if it was the entire site) and I remember it was adjusted within a matter of a few hours. I vaguely remembering thinking that I had seen an announcement about it too. THAT amount was already previously taken back away though.

I feel whatever is happening right now is really unfair.

The Golden Boleyn

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Post: 106006959_13 created on Wed, 03 Apr 2019 00:08:31 +0000
Posted: Wed, 03 Apr 2019 00:08:31 +0000

Items:

Gentle request for some poses on items to focus on the base itself. Clothing, jewelry, socks, shoes, tattoos, the works!

Jisen Meizuki

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Post: 106006959_14 created on Wed, 03 Apr 2019 00:09:13 +0000
Posted: Wed, 03 Apr 2019 00:09:13 +0000

Feature

While I understand you guys are fixing the bugs on the Paypal payment, can you also check to see if it works on mobile too?

I would get error message when purchasing Gaia Cash through mobile, despite my Paypal account said it's been paid.

Sir Valen Pureheart

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Post: 106006959_15 created on Wed, 03 Apr 2019 00:09:23 +0000
Posted: Wed, 03 Apr 2019 00:09:23 +0000

Lanzer

Hello everyone!

Is there an imposter Lanzer lurking somewhere in Gaia? whee
And... Waffles is actually a Rat?!
April fools?!
Lol. This is not my question tho. xd

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