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Hello! I thought it would be helpful to have a place for people to submit their queries in advance for the next Ask the Staff event. Feel free to post your questions here, questions answered will go in OP of the next event. For those of you who's questions did not get answered, you may post your question here.

Please be sure to follow the Rules and Guidelines posted below. These apply not only to this thread by all Ask the Staff events!
Ask the Staff Rules & Guidelines


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    Please only ask one question in your post. Asking more than one question in your post may result in your post getting skipped for not following this.

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    Please only post your question once. Repeated posting of the same question multiple times on the same day may result in the additional posts being deleted or in your loss of being able to post to the thread. This is to help keep the noise in the thread down and allow questions by others to be seen.

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    Do not post issues regarding account bans, billing issues, warnings, and other support issues. Instead, please file a ticket about them at our Help Center. Questions about support issues may result in your post getting skipped.

  4. Not all questions will be answered.
    There are a few reasons why a question might not be answered. Here are some of the most common reasons why that happens:

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  5. The thread may get locked periodically.
    Should the thread posts grow faster than we can handle, we may temporarily lock the thread while we catch up. We will post if the lock is because of us catching up, or due to the event being over.

  6. Item suggestions and requests.
    Questions specifically asking for item requests will not be answered in ATS. They may not be responded to individually in the interest of getting to other questions. You may also post your item request and suggestions in the Item Request Thread in Site Feedback!
Questions should follow the following format...

[b]Question Category[/b]

Question


The categories are:

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  • Events
  • Manga

Eloquent Informer

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See all of the answers Gaia Staff have given in Ask the Staff!
Sorted by date and by subject!


ahora con traducciones / maintenant avec traductions / ora con traduzioni

Shoujo Flame

20,425 Points
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Features(?)

Question:
With Gaia becoming more reliant on the community's support monetarily, have you all considered a forum or area for those who are Angel Subscribers or who have purchased Halo's Gift to give their feedback or suggestions for changes to the site or updates that need made?

At this point, being on Gaia for so long, and now being an Angel Subscriber, I feel like I am more a consumer of your product than ever. And I am sure that there are others who would like to be able to provide that sort of helpful feedback in a place that perhaps is a smaller group and will be seen by staff more readily.

Thank you so much for all that you do!

Business Genius

Will towns (1)
ever be fixed, seems like there is a running glitch.

Demonic Lover

10,700 Points
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- Events -

Question:
Will you be addressing the issue with 2018's Christmas Caroling Event regarding the Missing Caroling Presents soon? The Caroling Event had reset back to present #1 after the 6th box effecting 7 & 8, while others had it affect earlier ones.

Surl E Dean's Fangirl

Invisible Lunatic

23,025 Points
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Events:

I've noticed that no one has seen the Dean for quite some time. I'm here to inquire about how he's doing, his whereabouts and if we're going to see him again. (Also here to squash the rumor that I've got him locked up in my basement).

Unstoppable Believer

15,400 Points
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Features

Auto arrange for the item inventory. 🤑

Draconian Adventurer

54,465 Points
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Items

Just wondering if Birthstone series for each month is still going this year? For example to refresh: June Birthstone Gaze or [animal]June Birthstone Gaze.

Lanzer and staffs keep up the great work!!!! cat_biggrin I'm rooting for you guys!!!! cat_biggrin

Destructive Singing

45,850 Points
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Features (?)

We know that the situation is pretty dire. So, do you guys have any ideas on how to make the website more attractive to new users?

lzawa's Significant Otter

Liberal Vampire

7,450 Points
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Features

Apologies ahead of time if this kind of inquiry has either already been addressed in previous ATS and/or is too broad of a question to truly answer!

I was wondering if there were any features, additions (if any) and/or tidbits of general information you guys have about the revamps to the mobile app you’d be willing to share.

Thanks for all your hard work, guys.
💕

CONFlRMED's Prince

Greedy Explorer

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What is going to be done about the racist and hateful rhetoric that is being perpetuated right now in both the general discussion forums and the chatterbox?

Edit: Was also wondering if there's going to be any sort of push to revamp the mobile app? I personally spend a lot of time on my phone when waiting for things out and about day to day or on break at work, and a functioning app would make a big deal in keeping me here more regularly. The current app just isn't working for me at all style and functionality wise.

That said, thank you for all the hard work.

Magic Phantom

25,775 Points
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Items

Question:
Is it possible for there to be less Astra items on the Spinami wheel since the Astra items aren't currently working?
Misc.

Question: Will the gaiapledge drive be completed at the end of January (for December that was incomplete @ 96%)?

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