Staff Notices

[Lanzer]

Guild threads moved out of archive database

We've moved most older guild topics with recently active posts into the active forum database, so they can still be replied to during the server migration as we're only moving archived old topics into the system. We hope that this will minimize the interruption during migration.

[V]

Temporary solution implemented for purchase issues

Sorry about that disruption! Our developers are still looking into this matter but you should be able to make purchases again. Thanks for being patient with us!

[V]

Ask the Staff

Hey Gaians!

Ask the Staff is live until 5:00PM PDT! Join us here! If you asked a question in the pre-event thread, please take a moment to check the first post for an answer before reposting your question.

See you there!

Did you miss Ask the Staff today? Get your questions in for the next ATS at our ATS pre-event thread!

[Lanzer]

Quote notification setting update

Under the notification settings page there is now an option to receive notification from friends. This option is ignored if you're already receiving all quote notifications.

PS - The same functionality had been added to MyGaia notifications also.

We've also fixed the following changes today:

- Profile not saving issue fixed
- Fishing no longer show the "grand opening" image, enter any number for verification to save your bucket
- Lake Kindred captcha frequency now lowered by 2.5x
- Aquarium glow frequency fix

We still need to monitor to confirm the aquarium glow frequency to confirm the fix, but will continue working on this tonight

[Lanzer]

Fishing CAPTCHA error removed

We're able to remove the CAPTCHA panel that used to show up when you save your fishes. However there is a bug that keeps the game's window from closing after you save, so you'll need to close the window manually. We'll aim to have that fixed on the new update.

[Lanzer]

Item search with 2 and 3 letter words fixed again

Recently an old bug where adding 2 letter words to the marketplace or inventory item search term would result in nothing found. New database was acting naughty and needed a reboot to take in new config. Things should be working once again.

[V]

Ask the Staff moved to tomorrow, 23 July 2025

bc idk where everyone is so we'll give this another try @ 4pm pdt tomorrow sweatdrop

[Lanzer]

Profile System Edit Fixed

The pesky profile save bug had finally been fixed. Sorry for the long wait. sweatdrop

[V]

Ask the Staff

Hey Gaians!

Ask the Staff is live until 5:00PM PDT! Join us here! If you asked a question in the pre-event thread, please take a moment to check the first post for an answer before reposting your question.

See you there!

Did you miss Ask the Staff today? Get your questions in for the next ATS at our ATS pre-event thread!

[Lanzer]

Avatar Builder Search Fixed

Sorry the new wishlist filter was broken. It should be working correctly now. sweatdrop

[V]

Pages slowly loading, 504 errors

Our developers have long since been alerted and are still investigating. We apologize for the disruptions and the delay with acknowledging this ongoing issue.

[V]

We're still having a 504 party, sorry

Good news: you were invited and if you're logged in reading this, you're already here. Thanks for coming!

We don't presently have an update, but we're aware of the ongoing issues.

[Lanzer]

504 errors fixed

Sorry our firewall was having trouble for most of yesterday and today. It took a while but we finally fixed the error. We've finally fixed one of the remaining single points of failures in our backend. So I hope that we won't have any more random site issues for the rest of the year. Fingers crossed!

[Lanzer]

Item order restore tool

Apologies, last week a bug caused many of your inventory sort order to be scrambled.

We've since worked on a tool to help restore your item sort order.

Click here for the restore tool

There are two restore points, one is from last week and another from last month, hopefully one of them will be able to restore your inventory to its previous state.

We'll be working on the inventory item arranger soon to deal with any sorting issues. Thank you for your patience.

[V]

Ask the Staff postponed until 12 August 2025

Due to a staffing issue, we will not be able to host AtS this afternoon as planned, and were unable to find a day this week to reschedule. We'll see you next week!