McSteak'n'Cheese! ~ SFHangout Thread ~ Objection!

[mizzshy]

x_iCrAziiNerd

mizzshy

x_iCrAziiNerd

I can't change my avatar. And I went on my mule accounts and their avatars can't be changed, either. o-o

=o I thought that was just me when I tried to change my skin colour back to normal.

I'm not alone~ gahhs. and why did trade get disabled? Dx

It did? o.o;;;

[x_iCrAziiNerd]

mizzshy

x_iCrAziiNerd

mizzshy

x_iCrAziiNerd

I can't change my avatar. And I went on my mule accounts and their avatars can't be changed, either. o-o

=o I thought that was just me when I tried to change my skin colour back to normal.

I'm not alone~ gahhs. and why did trade get disabled? Dx

It did? o.o;;;

Mhm. D;

[Aryn]

Trades were disabled due to multiple users getting scammed. Also, have you guys tried clearing your cache?

Edit: Never mind it's happening to me too.

[caffine]

Howdi doodi chickens
I'm just stopping in for now as I have to get ready
but I'll leave a proper comment soon,
got a few things to talk about

[melona-pan]

" We are currently having some site problems with saving of avatars -- we are working on it and will have it fixed ASAP. "

At least they made a little... bar... thing at the top saying that?

I dunno.

Also, Sin Error; holy crap, I didn't realize the Oni was soul bound.
I was wondering why there weren't any in the MP, yet everyone was getting them when their eggs failed.

Does that even make sense? People are going to end up with three, four, six, ten Onis.

Uhhh, Gaia. You disgust me.


Shuro: You seem to assume a lot about Gaia that isn't true.

" And though you guys feel lots of things need to be change(though they do), why don't you do more than just post here and complain. Why don't you send emails and if they don't respond then send them again. "

Do you really think that will help? REALLY?
I mean, 'comon.
Would the average user even know how to email Gaia?
Would sending them emails over and over, (which they wouldn't reply to anyways), really help?
No. They'd just keep ignoring them.

" And since your a computer Network and system administrator, you should been working and talking to a higher up on this site and helping them fix the issue. Since you should know something about this. "

Uhmn, no, he shouldn't. He should be doing whatever he wants to be doing.
Most people don't have the time or motivation to do something like NK is doing, or bother to talk to the staff about things like this, since you'd just get thrown in circles.

I agree with what you saying about lowering the amount of poses.

True, Gaians want certain items.

Maybe Gaia should go about it differently. If they're making, for example, an angel/demon item. Instead of mashing the two into one item, (which I'm expecting for the Gimpi), do two, cheaper items. One angel, one demon. Like what they did with the Changeling babies.

And the katana thing is because it's an older item, and many people want one.
It's only fair, and makes sense.

[Sci-Fi Harry]

Astral Descent

About announcements-

Gaia KNOWS they have communication issues. How do I know this? A while ago, a few months I think, there was some craziness where they had to hot swap stuff on a server and EVERYTHING was down- people were going mad asking what happened, and it took some time for them to get an announcement. Afterwards, through snippets from the devs, it was discerned that DEVS DO NOT MAKE ANNOUNCEMENTS.

They have a separate guy who makes announcements and from what the Devs imply he's hard to coax into doing anything not strictly business.
So to some extent I can sympathize. But they should kick his a** and take control of their own damned forum, or at least put out notices since Devs seem to be able to do that much.

Unfortunately, the root of the problem is, as usual, not that the devs dont want to or dont care to, but that the matter is simply out of their hands, at least thats what they claim.

Shouldn't the guy doing announcements realize that the users should come first and foremost?

If the guy doesn't make important announcements like that then he doesn't need to make announcements at all. People won't use Gaia if the core features are down. D:

Besides, it'd probably be cheaper and easier if the head of each department were able to make important announcements instead of having to go and beg some guy to do it. .-.

It might mean more announcements, but at least we'd be more informed.

[O.T.L.]

Shuro-kun

Yet they give the artists and what not the day off, when they really wouldn't have to.

Huh? What are you talking about?

Quote:

And what I meant by them working on the issue, is by non tech means. They could be discussing the problem and trying to figure out ways to fix the problem and prevent future things, even if it doesn't work.

But then there's still no reason not to make an announcement, especially since discussion isn't going to fix the problem without the actual technical work needed. All that's going to accomplish is to leave users in the dark with a known (but unacknowledged by the staff) issue.

Quote:

And since your a computer Network and system administrator, you should been working and talking to a higher up on this site and helping them fix the issue. Since you should know something about this.

No. Because it's not my job. Gaia has people that they pay to keep their systems running, and I'm not one of them. If they want my help, they can ask for it, but (and I speak from experience), they don't need people who don't know the inner workings of the systems coming in and mucking things up because they don't understand them. I don't know how the system code; their developers do (or at least should). I'll let them handle it. Especially since I am a network and systems administrator. You know what that title DOESN'T include? Software development! This is a developer issue. I'm not a developer. Ergo, not my department. (Doesn't mean I don't know how these things work from a business perspective, but that doesn't give me clairvoyance enough to comprehend the inner workings of code I've never seen before...) (Seriously, on what do you base your ludicrous claim that I should know anything about this issue?)

[Flying Dicks]

Prince Hi-chan

Astral Descent

About announcements-

Gaia KNOWS they have communication issues. How do I know this? A while ago, a few months I think, there was some craziness where they had to hot swap stuff on a server and EVERYTHING was down- people were going mad asking what happened, and it took some time for them to get an announcement. Afterwards, through snippets from the devs, it was discerned that DEVS DO NOT MAKE ANNOUNCEMENTS.

They have a separate guy who makes announcements and from what the Devs imply he's hard to coax into doing anything not strictly business.
So to some extent I can sympathize. But they should kick his a** and take control of their own damned forum, or at least put out notices since Devs seem to be able to do that much.

Unfortunately, the root of the problem is, as usual, not that the devs dont want to or dont care to, but that the matter is simply out of their hands, at least thats what they claim.

Shouldn't the guy doing announcements realize that the users should come first and foremost?

If the guy doesn't make important announcements like that then he doesn't need to make announcements at all. People won't use Gaia if the core features are down. D:

Besides, it'd probably be cheaper and easier if the head of each department were able to make important announcements instead of having to go and beg some guy to do it. .-.

It might mean more announcements, but at least we'd be more informed.

I thought this as well, however ever since the users had an outcry about too many announcements, they've restricted what qualifies for one immensely.

It's not something they can just change unless they yell at the guy or replace him. Besides they probably dont want to be yelled at and have their PM boxes flooded with complaints about announcements, AGAIN.

[Kava]

Shuro-kun

One they don't sit at the computer all day to post every and any issue.

And two, they would rather spend time fixing it, because even if they send out an announcement, the users of Gaia will just post useless topics which will be pointless and waste the mods time.

So, for example, if a new war happen 2 minutes from now, you expect the government to stop everything they are doing, get the Secetary of Defense and tell him to tell everyone in the US to get ready for a war in the next minute or so?

Though that is a drastic point, it still can be affiliated with this issue that the Government would rather try to end the war, instead of causing more panic .

Your response makes it seem as if I'm suggesting that they ought to post announcements everytime some little thing goes wrong.

I'm not saying they ought to make an announcement to prevent useless threads. I'm not saying they ought to make an announcement everytime a glitch comes up or some feature 'blinks' for a few minutes.

I'm saying they ought to make an announcement whenever a basic and core feature for the site is taken offline. This isn't something that happens all the time. This isn't something that happens on a daily or even a weekly basis. When it's a shutdown of a major feature that affects -every- user... YES, I do think they should make an announcement. There are definitely some personnel at Gaia whose jobs do not revolve around coding, and there's no reason one of them can't be given the task to make an announcement while the developers work on fixing things.

And it doesn't surprise me at all that the developers have no control over this.

Once again, the people in control are the people we never see on the forums.

And YES, I DO expect our #$#@)$(*#@ government to inform the public before they declare war on someone. Or at the very LEAST, to inform us within 24 hours that they've done so.

><;; I'm not going to comment further on the analogy, because I think it would get off topic far too quickly.

[Smaddy]

Kava

Your response makes it seem as if I'm suggesting that they ought to post announcements everytime some little thing goes wrong.

I'm not saying they ought to make an announcement to prevent useless threads. I'm not saying they ought to make an announcement everytime a glitch comes up or some feature 'blinks' for a few minutes.

I'm saying they ought to make an announcement whenever a basic and core feature for the site is taken offline. This isn't something that happens all the time. This isn't something that happens on a daily or even a weekly basis. When it's a shutdown of a major feature that affects -every- user... YES, I do think they should make an announcement. There are definitely some personnel at Gaia whose jobs do not revolve around coding, and there's no reason one of them can't be given the task to make an announcement while the developers work on fixing things.

And it doesn't surprise me at all that the developers have no control over this.

Once again, the people in control are the people we never see on the forums.

I think you make a great point, and I agree. Every time something breaks, an Announcement isn't needed -- but if something is going to be down for a lengthy or unknown period of time, they should let us know somehow. They should especially let us know when its an important feature that goes down.

I think the last line -- Once again, the people in control are the people we never see on the forums. -- is really true. It's kind of sad because certain Staff who appear frequently on the forums seem to get attacked and held responsible for stuff that is probably not in their control. Meanwhile the people making the decisions are off somewhere else.

And you know, it kind of makes me wonder if the people in control are never seen on the forums, does it mean they don't read the forums? How can they possibly make good decisions about the site if they don't visit the forums and see how the users are... even once in awhile? If that's the case, then it explains a lot.

[Kava]

Smaddy

And you know, it kind of makes me wonder if the people in control are never seen on the forums, does it mean they don't read the forums? How can they possibly make good decisions about the site if they don't visit the forums and see how the users are... even once in awhile? If that's the case, then it explains a lot.

Even if they DO read the forums, if they don't participate in the forums or in the site features the way that the users do, I think their perspective would be somewhat skewed.

Of course, I think this tends to happen everywhere. Once people are on the side of 'customer service' - they often forget what it was like, or can be like, to BE a customer.

When you've only used things from the viewpoint of being able to change something if you don't like it, you are not getting the perspective that your normal users get.

When you've only used a site using hardware that is up to date with the latest operating systems and upgraded video cards, fast internet, etc... you are not seeing the perspective of the users who can't afford the latest machines and are using the same site on operating systems 2 generations old, or computers which haven't been upgraded in 3 years, or dial-up internet.

When you've only read the forums after 'this' and 'that' and so many other things have already been explained to you, you are not getting the same experience that users who know nothing about this site have when they join it.

Even reading the forums wouldn't give them a true 'basic user' perspective. Hearing/reading something and understanding it are two very different things.

Which, yes... could account for the fact that they seem to be 'trying' to listen to things said in the forums, but don't really seem to understand what some of the real problems are, or address them.

I like this thread partly because it zeroes in on what I feel is one of the major and REAL problems. Ie: 90% of the features on this site do not work as advertised. Even the ones that users have to pay actual cash money to use.

And the reason -seems- to be that they are so focused on new features that will bring in more revenue... that taking time to make sure their existing features work correctly seems to be low priority. This is OUR perspective, of course. The truth is probably much more complicated, but this is what things look like to us on the outside.

And I personally think that is backwards prioritizing. I'd rather do business with a company that offers me quality and solid reliability than one that keeps shoving more choices down my throat, but the offerings are merely a distraction from the lack of quality overall. And if our perspective does not reflect truth... then they still need to do something about changing how things seem to us.

If your friend is hurt by something you said, telling them you didn't mean it the way they took it doesn't make it okay to keep saying it over and over again. Intention only counts for so much. Perception is key. Especially for a business.

And I say again... why in the #@$#@)( should I spent any $$ on buying items when I've been having problems with my inventory and my customize screen for OVER A YEAR now? Point of buying items for avatar when the avatar is at best difficult and extremely time-consuming to change = no point at all.

And yes... I don't believe this to be the fault of the moderators OR the developers. They both follow orders, and those orders come from elsewhere.

[Nanenna]

Ah, the avatars are fixed. That's a relief, I had just gotten a new item and wanted to change my avatar. I'm not sure how long it was like that but it was nice having that little bar and it seems like it was fixed pretty quickly.

~Soloers Un-United~
Because if we united, we wouldn't be solo anymore.
A zOMG! Clan

[Kava]

Nanenna

Ah, the avatars are fixed. That's a relief, I had just gotten a new item and wanted to change my avatar. I'm not sure how long it was like that but it was nice having that little bar and it seems like it was fixed pretty quickly.

~Soloers Un-United~
Because if we united, we wouldn't be solo anymore.
A zOMG! Clan

Would that my customization issues could be solved so easily. I tried again, just to see, but I am still getting a blank white screen 90% of the time when trying to load any avatar customization page.

My avatar is going to remain in her current outfit for a while. I haven't got the time, nor am inclined to deal with the frustration of it taking over an hour to get her into a new outfit because it's a struggle to get each page to load. sweatdrop

Still, I applaud that they actually put up a notification that customization was down, and that they were working on it. I -still- think they should have done likewise for the bank.