ATS 12/23/2019 - Pre Event Questions

[[NPC] Gaia Staff]

Hello! I thought it would be helpful to have a place for people to submit their queries in advance for the next Ask the Staff event. Feel free to post your questions here, questions answered will go in OP of the next event. For those of you who's questions did not get answered, you may post your question here.

Please be sure to follow the Rules and Guidelines posted below. These apply not only to this thread by all Ask the Staff events!

[[NPC] Gaia Staff]

Ask the Staff Rules & Guidelines

1. One question per post.
   Please only ask one question in your post. Asking more than one question in your post may result in your post getting skipped for not following this.
   
   
2. Repeat posts will be deleted.
   Please only post your question once. Repeated posting of the same question multiple times on the same day may result in the additional posts being deleted or in your loss of being able to post to the thread. This is to help keep the noise in the thread down and allow questions by others to be seen.
   
   
3. Do not post support issues.
   Do not post issues regarding account bans, billing issues, warnings, and other support issues. Instead, please file a ticket about them at our Help Center. Questions about support issues may result in your post getting skipped.
   
   
4. Not all questions will be answered.
   There are a few reasons why a question might not be answered. Here are some of the most common reasons why that happens:
   
   There are questions that are asked that have been asked and answered previously and the answer given there hasn't changed, therefore we don't answer that.
   
   There are questions that we simply do not have an answer to at the moment.
   
   There are questions asked in a format other than the one that we recommend you post in.
   
   
5. The thread may get locked periodically.
   Should the thread posts grow faster than we can handle, we may temporarily lock the thread while we catch up. We will post if the lock is because of us catching up, or due to the event being over.
   
   
6. Item suggestions and requests.
   Questions specifically asking for item requests will not be answered in ATS. They may not be responded to individually in the interest of getting to other questions. You may also post your item request and suggestions in the Item Request Thread in Site Feedback!
   

[[NPC] Gaia Staff]

Questions should follow the following format...

[b]Question Category[/b]

Question

The categories are:

• Art
  
• Items
  
• Features
  
• Games
  
• Shops
  
• Events
  
• Manga
  

[FightDAHPowah]

Manga

Is manga being updated? If so, is rinoko cannon (please, say yes)?

[Eurymone]

Will we ever go back to using gold so that buying things in the normal shops feels like an accomplishment? D'X

[SEForeverLove]

Features? (ALCHEMY) REPLYING

Question

Quote:

Quote:
Question Category : Features? (Alchemy)

Question : When will the bug for car component as ingredient will be fixed? For me personally is the Formula 8 : Forteanagoria. I have all ingredient including the UFO but due to its being disabled in the shops thus it wont show up in alchemy as an ingredient. Please answer this question.


We just fixed the error, please try again when you get a chance.

I just checked again, still not functioning. It still show 0/1 for the UFO and doesn't appear in the "COMPLETE" section of the alchemy formula

[CASPER THE FRIENDLY GOD]

game - zomg server
please cycle alarmskeeter its very laggy

[PizzaNyah]

Features
Many users (now and in the past) can't join/register because your e-mail system still only works with few of the most popular e-mail providers, only some few mainstream e-mail providers are allowed for Gaia accounts, so only a very limited amount of users are able to make a Gaia account. Many other Gaians have mentioned this earlier, we still can't register with our preferred e-mail address, and we still can’t change to a preferred e-mail address in the account settings. When will you allow for any valid e-mail address to be used with Gaia accounts?

[Sanguarian Muffin]

Items

Is it possible to make the wheelchair from the Longtime Good Furriends play better with other equippables?

Right now, despite the fact you *can* equip other things with it, a lot of items treat your character like they're in a normal standing pose and has major clipping issues. Honestly, finding anything cute that works with it is a major challenge.

I know it's probably not used by a ton of people, but it's still frustrating that one of the few WC items on here is such a pain to customize with much of anything else. (Still better than the old Timmy(?) EI but still >_> )

[Uxie]

How do I report a market place error?
If you search for verdigri
You get:
No items found

But, it's a real tag.
https://www.gaiaonline.com/marketplace/itemsearch//?search=verdigri&filter=0&showall=on&floor=0&ceiling=No+Limit&sortBy=80

Edit:
I know this isn't the right place to put this, I just didn't know how to tell an admin that this tag is broken. Which is a pain because it's one of my favorite colors. >.<

[LADO SUR -XIII_SSC]

zomg game
alarmskeeter is very laggy, can you please consider cycling that server out of the rotation and bring in another server

[Aerdian]

Uxie

How do I report a market place error?
If you search for verdigri
You get:
No items found

But, it's a real tag.
https://www.gaiaonline.com/marketplace/itemsearch//?search=verdigri&filter=0&showall=on&floor=0&ceiling=No+Limit&sortBy=80

Edit:
I know this isn't the right place to put this, I just didn't know how to tell an admin that this tag is broken. Which is a pain because it's one of my favorite colors. >.<

Verdigri is not a real tag, there was an automatic process that was run on tags at some point that tried to add singular and plural forms of tags [aka making gloves also searchable by glove, instead it made a bunch of unworking tags that say glofe].

The scheme tag you actually want is Verdigris. another tip, adding a wildcard character [asterisk] to the end of your search can help find items with partial tags for example can search: verdig* useful for things you partially remember the spelling/name of, though only works for wildcards at the end of the word [aka can't search: *gris]

[Aerdian]

Fashion Fray: end of event envelopes
As mentions of this issue have still been seen recently in the bug forum, drawing some attention to the issue: HALLOWEEN GAIA CASH (200 GC) and HALLOWEEN GAIA CASH (500 GC) should be checked that their images are working, as trying to open at least one of them lacks the big envelope graphic to click to open/redeem the contents.

[Aerdian]

GCash menu
The GCash menu could use some icon variation to help navigate/identify what pages can be accessed from it.
ex: the pink wing for Angel Sub, star for Rewards, maybe the angel halo flair for the pledge page.

[Pandy]

PizzaNyah

Features
Many users (now and in the past) can't join/register because your e-mail system still only works with few of the most popular e-mail providers, only some few mainstream e-mail providers are allowed for Gaia accounts, so only a very limited amount of users are able to make a Gaia account. Many other Gaians have mentioned this earlier, we still can't register with our preferred e-mail address, and we still can’t change to a preferred e-mail address in the account settings. When will you allow for any valid e-mail address to be used with Gaia accounts?

Im so glad you posted this. I am having issues trying to change my email. I also tried different providers yahoo...gmail...aol...microsoft and none get an email from gaia.