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Hello! I thought it would be helpful to have a place for people to submit their queries in advance for the next Ask the Staff event. Feel free to post your questions here, questions answered will go in OP of the next event. For those of you whose questions did not get answered, you may post your question here.

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NOTE: Ask The Staff will now be held once every two weeks.

This Ask The Staff will be held at 4pm PDT.
Ask the Staff Rules & Guidelines


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Questions should follow the following format...

[b]Question Category[/b]
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Kind Giver

Features - Notifications

Could we get different shades of green for the notifications?

Regular green for when someone replies, quotes you, or a subscribed thread has a reply in the forums
Light green when someone adds your avatar as a favorite
Dark green when someone purchases / accepts an offer from you

Having the same shade of green for every notification just feels evil, especially when you're waiting on an offer and it's just someone favoriting one of your avatars you created 2 years ago.

Revered Guardian

26,950 Points
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  • Egg Hunt Master 250
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I usually miss AtS, and I’ve been meaning to ask this.

Features
Will the games and chat room features be touch screen accessible?

Trash Pup

Games
Any plans or ETA on changing up capsule drops on Lake Kindred? Some of the items and RIGs are literally a decade old and it's been 2 years since the capsules have been refreshed.

Creature

23,725 Points
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  • Threadmaster 200
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Shops

I feel like this has been asked before but couldn't find the answer: Is Cross Stitch ever going to be coming back? I get that you guys need the ticket money and all, but it'd be nice to have a shop not just sit dormant without any updates for over 8 years now. Heck, I think that having a "design an item" contest with a theme like "20 years of Gaia" would be a really cool thing to promote to draw in users- not many sites last that long sweatdrop

Newbie Hunter

6,325 Points
  • Cart Raider 100
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  • Member 100
Shops

Still cant sell to offers

Riltatopants's Waifu

Supportive Friend

Question Category
Features;
Is there any headway on fixing the Avatar Builder's slots?
So many of us have been unable to make more than 6, as trying to make a 7th simply overwrites the 6th, yet it shows as if we should be able to. This has been an issue for a very long time.

The Avatar Builder in general could use a few updates as well, especially for categories and tags rather than it pretty much showing only what has the same word directly in the item name. It is a big big part of Gaia in my experience, allowing us to create beautiful avatars we want to set goals for, which in turn have us spend more in Gaia's economy, as well as shop at the Premium shops.

Dangerous Sex Symbol

8,600 Points
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Inventory

wondering if there could be an "open all" option when I have alot of gotchas from kindred or many op-enables stacked up

Thanks

Mind-boggling Belly-burster

Features
may we please get more casual/streetwear items? clothes that folks in real life wear every day? preferably streetwear that isn't always tied to time period like the back2k items. maybe even some slice of life type backgrounds of places you go in real life? more indoor backgrounds would be nice too because we've got way too many background items that take place outside. items that reflect both city and suburban life would be cool too.

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