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Lanzer

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Post: 11369145_1 created on Tue, 13 Dec 2005 07:29:07 +0000
Posted: Tue, 13 Dec 2005 07:29:07 +0000

Hello everyone,

Last week we had installed a system to help resolve donation problems. The new system will help resolve donation problems within minutes. However, there seem to be a problem where some donation problems were not handled properly and did not grant items when it's supposed to. eek

I'm workon on fixing the problem right now and run through everyone's donation problems once again. Please give a few more days for everything to be fixed. We are striving to resolve every single donation problem.

Meanwhile, a lot of changes had been made to the overall system, and there should be no more donation problems even when the site is down.

Apologies for the delay.
-Lanzer

Lanzer

(?)Admin Lead

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Post: 11369145_2 created on Tue, 20 Dec 2005 09:28:41 +0000
Posted: Tue, 20 Dec 2005 09:28:41 +0000

An update for everyone:

The donation problems concerning people receiving only one donation item had all been resolved. It was caused by the system having trouble sending private message notifications since the PM system is down. crying

And the bugs related to the donation resolution system had also been fixed. If you believe that you still have donation itmes not yet received, please send us your donation problem report again.

Thank you for your support!

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