♥ • ♥ • ♥ • dook, dook! • ♥ • ♥ • ♥
That's a serious safety problem. Any way you can talk to your boss about refusing service to this person if they continue to ignore your leash rules? That can seriously affect your clinic's consumer base and cause some people to look elsewhere if your boss doesn't crack down on it soon, especially if the dog is not well trained.
Also, it doesn't matter how well-trained your dog is, you should still respect other clients when going some place like that. My dog is excellently trained, by my fiance and I, and is also a service dog. I can, literally, walk her anywhere without her leash, but in the end, she is still an animal who reacts instinctively over consciously and so I tether her any time we go anywhere.
♥ • ♥ • ♥ • woozle dance! • ♥ • ♥ • ♥