Lady_Elentari
Namekuji no Baka
I am a server technician at a web hosting company. I pretty much do everything here; I repair servers, fix bad coding, put machines together, etc... I started seven months ago and am making $15 an hour with full insurance benefits. (If I had to get my appendix removed tomorrow, it would cost me absolutely nothing.) Also, free food at work, lots of paid time off, etc... The pay is low for web hosting, but there is a lot of room for upward movement and raises.
My dream job used to be something along the lines of a social worker, but I really enjoy being an admin. Right now, my dream is to get promoted and move to either the mentoring department (they help train and mentor new employees) or the security department which deals with malware, server compromises, hacking, etc, etc... I'd like to get a few of the Red Hat certificates as well.
Do you do a lot of server/db configs/maintanence? What systems do you operate? Any particular interesting/stupid/exciting stories you've come across as a technician?
Here is a story I'm copy/pasting from another forum where I shared it.
At my company, when customers sign up with a server, there are multiple levels of management that are explained to the customer rather explicitly. You can either be fully managed, (we will manage the entire LAMP stack, cPanel, basic installations such as a core Wordpress installation) core managed (we support the network connectivity to the box, the LAMP stack, the OS, but not any other software such as Wordpress or cPanel.) and unmanaged. (we put them on one of our servers, make sure it has connectivity and that the hardware is maintained, and we will boot it up with an operating system if it is something we support. Everything else is on them.)
Obviously there is much more to these three levels than that but you get the basic point. If you are completely unmanaged, we will NOT help the customer with anything other than making sure the hardware is fine and that there is proper connectivity, and if there are any kernal issues, we will take a look as well.
This customer calls me who I end up dealing with three days in a row. She is on an UNmanaged server and has a laundry list of task she expects me to complete. First, she wants me to help her configure Apache 2, MySQL and PHP on her server. Basically, she wants me to install the AMP in the LAMP stack for her and get it configured for her, while we barely support the L for unmanaged as it is. I explain this to her, and she has an absolute ******** melt down. She goes on about how my company is trying to make excuses and throw the blame around so we don't have to put the effort into assisting her.
After screaming at me for an hour, she finally hangs up on me. I then see that she has opened a ticket and requested she specifically have "Tony who helped me earlier," work on her ticket. So she was infuriated with me, yelled at me, hung up on me, and now she wants to have me specifically assist her. What the ********? Okay, I pick up the ticket and she starts screaming (I translate all CAPS AS SCREAMING!!) at me to please help get her server set up because she needs to migrate her websites over soon because she's losing thousands of dollars every minute. I explain who we don't support any of this on an unmanaged server (again) and she starts going on about how she's going to end up homeless because of this. As if I really cared about that after the way she was treating me.
She then asks to have this ticket given to a supervisor, so I talk to the supervisor on my shift, she reads the ticket and she tells me, "What the ******** is this? Okay, I will talk to her." She she takes this mad woman's ticket and I don't see it for a day.
The next day, I see the ticket back in my queue. My supervisor tells me verbatim, "She is ******** crazy, but I think I calmed her down," and everything did seem cool. She had finally agreed to just have me advise her on getting these things set up her self. Now, I'm technically not even obligated to sit there and hold her hand through doing this, but my company is known for its amazing support, so I just suck it up and help her get the LAMP stack set up for her. By the time the day is over, she finally has it installed correctly. What does she tell me for all my hard work? "You REALLY should have just done this for me, but I guess this was okay." At this point, I really just want to strangle her, but I just give her a generic response about being happy to help her, and think it is over.
The next day I see the ticket is re-opened. She has a new dilemma... She wants me to install Pure-FTPd on her unmanaged server, set up twelve FTP accounts (for some reason) and then transfer all of her domains over from a different hosting provider, and onto her server using FTP. After that she wants me to configure the VHosts for her, assign each domain its own IP address, and then help install Dreamweaver on ALL of them. Now, there are a few things wrong with this, but I ignore some of it. I explain to her AGAIN how this falls far outside of our support, and i try to sell her a managed server. For only $15 more a month, she can get a fully managed server that would not only allow us to help her, but make helping her astronomically easier since we don't have to configure every single ******** thing from source.
She is hysterical now, and she calls in. I am transferred the call and she begins screaming at me incoherently, explaining how I am just trying to milk more money out of her and how my company is just filled with greedy ******** who want to steal some poor woman's wealth. I try to tell her that with a fully managed server, we could had everything she wanted done completed a long time ago. She then hangs up on me.
Later, I hear her talking to a coworker. Everyone around us is completely silent because we are all listening to the screeching harpy, who we can hear quite clearly from five feet away. Eventually she hangs up AGAIN, and I talk to my coworker. Apparently she was talking about how MySQL stole $200,000 from her bank account and how she wanted her server and sites to run without MySQL and with port 3306 blocked completely in the firewall.
She then calls back in and demands to speak with me. My supervisor takes the call and FINALLY explains that she is being dropped as a customer and how she will no longer be allowed to host with us. After that, it was the only time I ever saw a supervisor hang up on a customer.
She is so famous around the office, that there are multiple jokes that have sprung up from her insanity. If someone deals with an incredibly loud and crazy customer, we will say, "I just had a Carrie on the phone." (Carrie was the customer's name obviously)
Now there is a rumor going around that she's having a friend or family member set up her hosting account with us. I've heard coworkers claim that they would get some really timid man on the phone with someone that sounded like Carrie whisper-shrieking at him in the background. "No, no! Ask them to configure it for us!! Idiot!!"
I hope to God that man isn't her husband... Thanks for listening to this rambling story, and I apologize if it wasn't entertaining.