Watch out vendors,you might be forced to "return" a misprice

[found the rhythm]

This is Sisky's reply to the situation:

siskataya

Hey everyone!

I was directed to this thread so I could make a post about this issue, which I am happy to do!

Firstly, let me say that I apologize for any confusion or frustration this issue may have caused. Being human, we all sometimes make mistakes, and after reviewing the issue, I think mistakes were made in this matter. Not to worry, we'll be addressing the issue so it shouldn't be happening again. Life is made up of teachable moments, and this is one of those moments! biggrin

Secondly, I want everyone to know the policy on mis-priced Marketplace items hasn't changed. Please be aware of the fact that if someone buys a mis-priced an item in the Marketplace, the buyer is not obliged to return the item unless the item was of dubious origin (e.g. an item from a hacked account that the hacker sells in the Market, an item earned from fraud, etc.) and should not have been sold or traded in the first place. Please be very careful and double check the amount you want to sell your item for before you confirm the transaction!

Finally, the third part of this whole matter is the harassment angle, and we also need to address that as a group. If you mis-price your item and the buyer doesn't want to return it, don't go into their threads and annoy them, call them mean names in threads, be abusive toward them, etc. because they won't return the item. This is a form of harassment. As much as it sucks, you mis-priced the item not the buyer - and this situation is on you. Own it and use it as a good learning lesson to be careful when selling. I know this is frustrating (I mis-priced an Angelic Scarf once, so I do know how this feels!) and appreciate that frustration, but that is not the fault of the person who bought the item.

By the same token, if you bought a mis-priced item and don't want to return it, that is fine, but you are equally not allowed to contact the seller and make comments that taunt/humiliate them about their mistake. This is also a form of abuse and will be treated as such. Look, nobody likes to mis-price an item - it makes one feel upset and a bit like a goofball! Taunting someone about this or reminding them about the mistake is just rubbing proverbial salt in the wound. It's mean-spirited and will be dealt with as a form of harassment. If the seller is saying abusive things to you because you won't return the item, report the abuse and put him/her on ignore but don't engage in retaliatory abuse.

Hope this makes sense to everyone! Now keep calm and vend on!...
Sisky

My transactions and inventory have not been modified, yet.
I have no idea what is going to happen at this point, I still didn't get direct answers about my "harassment" case.

Quote:

I had to add a few things.
First off, The admin and other gaian broke Gaia's Terms of Service, I didn't.
The big problem here is the fact that they broke the rules and are being "rewarded" for it, while I didn't break any rules and I am the one being punished.

Why should a mod or an admin not have to follow the rules?
Why is the gaian being rewarded, when she broke the rules by harassing me?

Original post:

Quote:

I purchased a Modus Operandi a while back in the vend for about 130k. The person I purchased it from sent me multiple PM's, I told her I don't reverse transactions and she seemed okay with it by her reply.. but she ended up creating a thread in the Chatterbox. She "summoned" me to the thread and I told her I wasn't going to return the item. I filled out a harassment report, and finally got a reply back from an Admin.

I edited the names and removed my harassment report to prevent name-dropping.

the admin who replied to my case

found the rhythm

the admin who replied to my case

First off, you will be expected to do the reversal that led to this. We will deal with the abuse appropriately; but you will do the reversal.

This is for three reasons.
1) Regardless of whether you feel "guilt" or not, the fact remains that if you were to drop a zero yourself, your reaction would be the same. You might try to say it wouldn't be; but it nearly always is. So if you think about it, it's the right thing to do. Besides, only she would lose something - a slight amount of gold from where the vend took its 2%.

2) It is intentionally profiting from something unintended, and isn't all that much different from other forms of marketplace abuse

3) You didn't have to respond in the thread, and chose to anyway. This added to the complications and could have been avoided by simply reporting the summon.

So I am being forced to reverse my transaction?
Is that what you mean by you expect me to do the reversal?

Exactly.

That was the conversation I had with the Admin, and yes I am 100% positive it is an admin. Orange name, and "Admin Lead" under their username.




http://www.gaiaonline.com/forum/site-questions-assistance/possibly-being-forced-to-reverse-a-transaction-made-in-mp/t.87324789_16/
I created a thread in Q&A to get some opinions, because I wasn't to sure on the rules and guidelines but I was given a few quotes and a link to a thread where it states all transactions are final.
I am actually a little scared to vend now because more of my transactions can be reversed and I am worried I will be banned because I refuse to reverse the transaction.
I honestly do not think it's fair that I am being forced to reverse a marketplace transaction when the user wasn't even hacked at all. She made that mistake, admitted to it and said she didn't even mean to list it.

gaian that sold the item in mp

found the rhythm

gaian that sold the item in mp

sad sorry but that wan't meant to be sold.. if you could kindly give it back and I'll refund give you the gold you spent on it please

there are multiple confirmation screens, so i find it hard to believe that you didn't mean to sell that item. I don't do refunds, sorry.

i meant in that price.. but that's okay i guess. thanks anyways

Will gaia change the rules about the marketplace?
Will they start reversing transactions to everyone who asks a mod about it?
Will vending and exchanging be against TOS in the future because it's a "form of abuse?"
What are your thoughts on this GCD?

[Kahlan_BrightBlade]

That is odd, but I think the mod may have been mistaken about the rules. I don’t think they’ll force you to return as it states that all sales on the MP are final

[Yeata Zi]

Yeah that's really stupid.

[Adamen]

I smell a nooby admin. The quality of the hired help is going downhill.

"Regardless of whether you feel "guilt" or not, the fact remains that if you were to drop a zero yourself, your reaction would be the same. You might try to say it wouldn't be; but it nearly always is"
Isn't that a bit biased of them? When I once mispriced an item I felt 10 seconds of rage before I shrugged my shoulders and understood that the loss was my fault, and I moved on. I didn't go and harass the vendor for the item back.

[Hasuki Aatisuto]

Vendors are people, just like you and me. They are prone to mistakes. If they have left off a zero (or two... or three) by accident, it is entirely their fault for not double checking the price.

You have all the right to keep the item you bought.

[Devante X]

I'll ragequit this site if they pull this bullshit.

If you misprice an item, there is a SECOND confirmation asking you if YOU ARE SURE you want to sell that item at that price. It's literally foolproof.

[King Blackwater]

Ah no I am wondering if the mod has a personal connection to the seller.

From what Gaia has always stated all transaction are final you should not have to reverse a vend.

This seems a bit fishy I would not reverse the vend if i was you and clearly you have been harassed in an unfair matter.

I wondering you are dealing with either a fake or rogue admin.

[Barefoot Necromancer]

Coffee Killer

I'll ragequit this site if they pull this bullshit.

If you misprice an item, there is a SECOND confirmation asking you if YOU ARE SURE you want to sell that item at that price. It's literally foolproof.

Are you talking about the warning where it makes you check the little box? It actually doesn't work for items over 1 mil.

I still think having to return the misprice is dumb, but if they have features to try and help prevent misprices, they should make sure they work properly.

[HeIIraiser]

I think it's pretty noble the admin is making you do that.

[Devante X]

Achriya

Coffee Killer

I'll ragequit this site if they pull this bullshit.

If you misprice an item, there is a SECOND confirmation asking you if YOU ARE SURE you want to sell that item at that price. It's literally foolproof.

Are you talking about the warning where it makes you check the item? It actually doesn't work for items over 1 mil.

I still think this is dumb, but if they have features to try and help prevent misprices, they should make sure they work properly.

Actually you're right, but bringing us back to the point, it's technically GAIA's fault for the system not completely working. That person should have been pissing at Gaia for having a faulty Marketplace system.

[Eserel]

neutral that's messed up
what happened to the years of no returns?
all this catering to the whiny poor sports by adding more and more confirmations was ridiculous enough
now this?

[King Blackwater]

CaIabrese

I think it's pretty noble the admin is making you do that.

Noble? rather the opposite its against the TOS, I would use the term misguided or misinformed.

[T y l e n o l.]

How strange, my understanding of the rules that all transactions were final--unless the item was hacked from an account. Meaning even the ones resulting in user error 'cause that's the user's fault. Though it'd be nice of the buyer to return it, you don't have to return the item.

I'd get a second opinion from another mod/admin though to be sure.

[Environmental Unity]

Oh,boy.
This could get really interesting.
To be honest, I see this as being really dumb. If you make the mistake of missing a 0, that's your own mistake.
Learn from it, don't do it again, but don't expect your item back.

[Tsukita-chan]

what is THIS??

WHAT? that admin is obv. new and he have no idea what is talking about... OR he's friend of the person that make the misspriced sale in the MP...

in the MP discussion forum, in the rules, you can read this:

Quote:

Don't PM users who purchased your items, in an attempt to get them back when you mis-price the item. All sales are final so when you are selling your item you need to check the prices. If you mis-price an item, please do not PM the user asking or demanding for the item back. They are not required to return the item to you and many buyers consider this rude.