IT Support Gainesville FL - Is IT adding to your business value?
We all know IT plays a valuable part within your company’s operations, but can we really quantify that value? By asking your IT guy the right questions you have to be able to get a perception of what they are adding, or subtracting, out of your business’s value. Whether your It's handled in-house or by way of a Managed Services Provider, the following is some advice on what that can be done to assist determine its value.
Don’t accept metrics
IT everyone loves using metrics to show that they are leading to your company. The problem is most of these metrics don’t teach you anything. Sure, high uptimes sound great and low mean-time resolutions are probably a very important thing, but how do these impact your company? Don’t arbitrarily accept these as signs It really is contributing to value of your main point here. Dig deeper and get a conclusion as to why these metrics matter. There is a reason your IT department wants you to see these metrics, but it is crucial that you you can keep them explain it.
Ban “tech speak”
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